At the moment, the site functions as an archive of information and is maintained by a team of people from different countries.
This site is created for everyone affected by the war, regardless of nationality or location.
Assistance to residents of the Kherson region affected by the explosion of the Kakhovskaya hydroelectric power station
In Ukraine
Emergency
Alert
- Online map of air alerts in Ukraine: when an alert is declared, the respective area turns red. The map shows details of a particular location and time of the alert and its duration;
- Everywhere in Ukraine, church bells can be used for air alerts. If you hear the bells ringing, go to the shelters immediately. [Source, 26.02.22];
- Download the application "Povitryana Tryvoha" ("Air Alert"): Android, iOS;
- Do's and don'ts during the shelling (text in Russian);
- Telegram channel with instructions for first aid in war situations (language: Ukrainian).
Safety instructions
If you live close to an airport or military base, think about moving in with friends/colleagues/relatives when the situation allows.
When the siren sounds, enter the nearest sheltered area or one of the following areas:
- Those who travel by car:
- If possible, stop at the roadside, leave the vehicle and go to the nearest building or shelter;
- If you can't get to the building or shelter at a short notice, lie on the ground face down and cover your head with your hands.
- Those who are not in a building:
- In the built-up area — enter the nearest building and follow the instructions for those who are hiding in a building;
- Outside built-up area — lie on the ground face down and cover your head with your hands.
- For those who are in a building — you should choose protection as follows:
- Enter the protected space on the same floor (level) and close the steel window or door;
- An inside space (eg. corridor) under strong beams;
- A room with a minimum number of windows.
In any case, sit on the floor (below the level of the window sill) and lean against the inner wall. Do not sit in front of or next to the windows.
Other dangers
Pimps and human traffickers have been spotted on the Polish-Ukrainian border.
Links from napryamok.org can lead to resources with many different people ー Telegram channels and Facebook groups. Please be careful when interacting with strangers. Never transfer money to the accounts/cards of people you do not know, even if they promise to help.
Tribunal.ua is a website that is documenting evidence of war crimes against Ukrainian residents (in Ukrainian). If you witnessed a Russian war crime against civilians, record and send evidence using chatbots.
Sources of information
Official:
Unofficial:
- A page for a quick and easy search of the information regarding Ukraine during the war: where to read the news, get housing and transportation, how to help, what to do if an attack starts etc. (information in Ukrainian).
Documents to take with you
- Passport or any other ID;
- Documents for any children accompanying you (passports, if any; birth certificates);
- Documents to confirm relationships, such as marriage certificates, birth certificates. Even if your relatives are not traveling with you now, this may be the reason for their relocation and family reunification later;
- Take photos of the essential documents on your phone in case they are lost or stolen;
- Keep tickets and documents confirming your route, such as tickets, refuelling receipts, etc.;
- If you were in real danger, keep the evidence. Photos of destroyed or damaged housing, videos of shelling or bombing may be useful.
If you do not have these documents (they were lost, they burned, etc.), take any other documents, such as driver's license, military ID, education documents, birth certificates, savings passbooks, utility statements, registration of housing ownership, etc. The more documents you have in your name, the better.
If you lost your passport or ID, you can find it again in “Diia” app. The app is now connected to the population register again. The digital passport has the same legal force as the paper one and can be shown at checkpoints, to the representatives of the military and the police. [Source, 17.03.2022]
Bomb shelters
Chernivtsi (and Chernivtsi Region)
Dnipro (and Dnipropetrovsk Region)
Ivano-Frankivsk (and Ivano-Frankivsk Region)
Kherson (and Kherson Region)
Khmelnytskyi (and Khmelnytskyi Region)
Kropyvnytskyi (list)
Lviv (list), Lviv and Lviv Region (map)
Mariupol (list in Russian), Mariupol (list in Ukrainian)
Odessa (and Odessa Region)
Okhtyrka (list), Okhtyrka (map)
Poltava (and Poltava Region)
Zhytomyr (list), Zhytomyr (map)
You can apply to connect to the free internet in the shelter through the app "Kyiv Digital" (“Київ Цифровий”) or at the official site.
Security
Instructions
- Recommendations for women who are in or leaving the war zone (Instagram, language: Ukrainian);
- Brief instructions on how to protect yourself when using instant messengers by the Center for Counteracting Disinformation (Telegram, language: Ukrainian);
- The "ТиХто" application to simplify the procedure for checking suspicious persons and identifying saboteurs. Developed with the support of cyber-specialists of the Security Service of Ukraine. Download: for Android and iOS [Source];
- Checklist for preparing for war: a list of tips on how to prepare yourself, your family, home, and first aid kit for war.
Transport
How to protect yourself if someone obsessively offers you a ride:
- Do not get into the car if you see strange driver behavior;
- If the situation is difficult and you are ready to take risks, contact the police and provide his details;
- Ask the police to register this person before traveling;
- Take a photo of a driver's license with a person's face and send it to family and friends.
Hotline in Ukraine for such cases (La Strada centre):
- 0 800 500 335 (mobile or landline);
- 116 123 (mobile).
Hotline in Poland for such cases (La Strada centre):
- +48226289999 (help, consultation);
- +48605687750;
- +48226221985.
At the border / transport station
Volunteers in Germany and Poland report that single and young women with children are disappearing en masse at the border and at train stations. The offenders dress up as volunteers to take away women's passports under the pretext of "documentation" — these are kidnappings for the purpose of human trafficking. Volunteers are asking you to be vigilant and take precautions:
- Never to pass your passport to anyone (you can show it but don’t give it — a real volunteer will not ask you to give your passport). If they try to take your passport by force, shout, call for help.
- Try to stick together with other refugees until you arrive at the point of assistance. Do not travel alone in Europe and do not get off the train or bus unnecessarily until you arrive at your destination.
- Trust only to the proven volunteers and not anyone who pretends to be such. A real volunteer will not arrange your transportation and accommodation without initial registration, or select you by sex or age. If you have a connection, ask for the contacts of the organization the volunteer represents to verify their identity.
- If you do not know where to go and what to do next, contact the police officers or other officials, and not random bypassers.
- Spread this information and warn other women of the danger.
In the event of a missile attack
In the event of a missile attack, prepare a safe place at home and stock up on food, a flashlight, and communications equipment, including a landline phone, mobile phone, and chargers.
In the event of a rocket attack, the following measures should be taken immediately:
- Move to the safest and deepest space in the building with the fewest exterior walls, windows, and openings.
- Close the door to this space.
- Sit on the floor against an interior wall, away from windows.
- If you do not have time to take shelter in a building or find a protective cover: lie down and cover your head with your hands to avoid damage from debris/debris.
Do not approach debris or rocket fragments under any circumstances.
After a missile strike, never knock on, stand on, or inspect suspicious objects. Instead, immediately move away from the item(s) to a safe place and report their location.
If you need urgent medical attention and/or immediate police support, call the local emergency number (police — 102, ambulance — 103).
In case of a nuclear blast
How to act in case of a nuclear blast: fact sheet developed by the Centers for Disease Control and Prevention. It describes what happens when a nuclear blast occurs, the possible health effects, and what you can do to protect yourself in this type of emergency (in English).
Iodine prophylaxis during a nuclear exposure
Iodine prophylaxis is an emergency way to protect the thyroid gland from the effects and accumulation of radioactive iodine isotopes. To protect yourself, it is necessary to take potassium iodide once after the official notification of the threat of a release. The allowable period of potassium iodide ingestion is 24 hours before or within 6 hours after the expected onset of exposure to radioactive substances. Dosage of the drug: for children from 12 years and adults up to 40 years — 125 mg; for pregnant women — 125 mg; for children under 1 month — 16 mg; for children from 1 month to 3 years — 32 mg; from 3 to 12 years — 62, 5 mg.
People over 40 years of age do not recommend iodine prophylaxis.
Do not take potassium iodide later than 14 hours after exposure to radioiodine — it is harmful. Remember that evacuation is more effective in protecting against radiation than taking potassium iodide again.
[Source: Regulation on Iodine Prophylaxis from the Ministry of Health of Ukraine, in Ukrainian + article in English].
Emergency Action Checklist
- Prepare for a power outage. Try to prepare and fully charge the power bank. Also consider purchasing a portable generator if possible. You will need to learn how to use it.
- Water and Food: Store enough water and food for at least 3 days in a safe place.
- Cash: withdraw enough funds
- Gasoline: fill enough canisters and store them in a safe place
- Troubleshoot the Internet problems. Brief «What to do in case of blocking» (pdf-file, language: English).
- Navigation: Download offline maps to navigate when there is a power outage or internet outage. iOS and Android
- Documents: prepare a passport, identity card, printed copies of the passport, printed emergency numbers
Communicate safely:
- Use a messaging app with end-to-end encryption, such as "Signal";
- If you send data through a messenger program such as WhatsApp, delete it as soon as received by the recipient;
- Protect your phone and/or laptop with a strong password. Turn off devices if you leave them unattended;
- Delete the pictures on your phone. Keep only the bare minimum of files on your phone;
- We recommend limiting access to social media while you are not in a safe country. Delete data you don't need. Delete your accounts if you no longer need them. Check and possibly delete your digital history.
Helping for activists in risk areas:
- Please register with FFF ARZ using this form. This way we know you need support and can help coordinate efforts (language: Ukrainian).
- Communicate before moving to different cities from ARZ; travel only when necessary.
Prepare the following for the emergency bag:
- fully charged phone;
- fully charged power bank;
- passport, identity card, medical documents, insurance documents, Covid vaccination documents;
- light sources (including backup batteries);
- compact, light and nutritious food;
- water (3 liters per person);
- whistle;
- blankets;
- sanitation and personal hygiene items (disinfectant gel, toilet paper, medicine; diapers, spare glasses, contact lenses);
- good waterproof shoes and basic warm clothing;
- rain protection;
- emergency blanket;
- multi-tool (if equipped);
- garbage bags;
- list of important phone numbers;
- matches in a waterproof container;
- emergency kit;
- radio with batteries.
General emergency numbers
- Police — 102
- Ambulance — 103
- Firefighters — 101
- Gas emergency service — 104
Curfew
During the curfew, public transport does not work; only staff of the services providing city’s life support can move around the city. It may be staff members of regional, military, or civilian administration, transport or utility companies, and thermal or nuclear stations. Each one providing with a personal let-pass from the administration. The service cars of the companies listed above that are in usage as well need to have a special permission pass.
- Kyiv ー from 11 PM to 5 AM (as of August 20th);
- Kyiv Region ー from 11 PM to 5 AM (as of August 20th);
- Cherkasy Region ー from 11 PM to 5 AM (since 17.05);
- Chernihiv Region ー from 11 PM to 4 AM (since 7.06);
- Chernivtsi Region ー from 11 PM to 5 AM (since 14.04);
- Dnipropetrovsk Region ー from 11 PM to 5 AM (since 10.05), Dnipro and Kamianske ー from 00:00 to 5 AM (since 25.06), Nikopol district ー from 9 PM to 5 AM (from 16.07);
- Donetsk Region ー from 9 PM to 5 AM (since 01.09);
- Ivano-Frankivsk Region ー from 11 PM to 5 AM (since 10.05);
- Kharkiv Region ー from 10 PM to 6 AM (since 25.08);
- Kherson Region ー depends on the area, check here;
- Khmelnytskyi Region ー from 11 PM to 5 AM (since 15.04);
- Kirovohrad Region ー from 11 PM to 5 AM (since 20.06);
- Lviv Region ー from 11 PM to 5 AM (since 23.04);
- Lugansk Region ー from 11 PM to 5 AM (since 23.05);
- Mariupol ー from 9 PM to 5 AM for children under 16 years old, for all others ー from 11 PM to 5 AM;
- Mykolaiv Region ー from 11 PM to 6 AM (since 05.07);
- Odesa Region ー from 11 PM to 5 AM (since 25.05);
- Poltava Region ー from 10 PM to 5 AM (since 01.09);
- Rivne Region ー from 11 PM to 5 AM (since 10.05);
- Sumy Region ー from 11 PM to 4 AM (since 20.06);
- Ternopil Region ー from 11 PM to 5 AM (since 15.04);
- Volyn Region ー from 11 PM to 5 AM (since 25.05);
- Vinnytsia Region ー from 11 PM to 5 AM (since 23.04);
- Zakarpattia Region ー was not imposed;
- Zaporizhzhia Region ー from 10 PM to 5 AM;
- Zhytomyr Region ー from 11 PM to 5 AM (since 4.05).
Healthcare
Pharmacies
- A map of operating pharmacies all around Ukraine;
- A map of operating pharmacies in Kyiv; the ones that have insulin in stock highlighted in green;
- List of pharmacies where you can get insulin during the war (there are area pages at the bottom of the table);
- Pharmacies with insulin in stock can also be found via Tabletki.ua;
- The State Drugs and Medications Control Service in Ukraine: Relevant news about pharmacies state
Medicine
- Facebook group for medicine exchange in Ukraine: you can find, give away, or get necessary medicaments in the group (in Ukrainian);
- Telegram chat for medication exchange in Kiev;
- Medicine delivery and humanitarian assistance in Ukraine: group "Polyanytsya";
- Telegram bot "March Zhіnok — Zhіnochiy Rukh": assistance with products, medicine, doctors, psychological help 24/7 for women and kids in any city.
Information for women
- Telegram chat with professional help to women who are to give out-of-hospital or emergency birth, also to pregnant women, and women that already gave birth: medical, psychological, and consultation support from volunteer specialists (languages: Russian, Ukrainian);
- Miscarriage in a wartime: How to cope with? A memo on Instagram (language: Ukrainian);
- Women's health in a period of war: How can your body react? (Instagram post, language: Ukrainian);
- Searching for a midwife: The online channel of Ukrainian doulas supporting pregnant women;
- "March Zhіnok — Zhіnochiy Rukh" chatbot: Assistance with products, medicine, doctors, psychological help 24/7 for women and kids in any city.
Medical consultations
- Free online medical consutations for patients from Ukraine and Poland: psychological support, qualified pediatric, gynecologic, neurologic, dermatologic, and cardiac care by the project TeleHelp Ukraine (languages: Ukrainian, English);
- Chatbot Dobrobut helps to find a medical specialist and to arrange a medical consultation on-line (in Ukrainian);
- Free online medical care for Ukrainian citizens who do not have access to in-person medical services: consultations on various healthcare issues are available via the Telegram bot Likar na vijni (Doctor at War) for adults and Telegram bot Dityachij likar na vijni (Children’s Doctor at War) for children (in Ukrainian);
- The national contact-center of the Ministry of Healthcare consults Ukrainian citizens day-and-night for free on various healthcare issues by phone 0800602019 [source, in Ukrainian];
- Free cardiology consultations in Viber with specialists from the Amosov National Institute of Cardiovascular Surgery: more information, contacts, and working hours are on the institute website (in Ukrainian);
- Free surgical care for people in need of facial reconstruction due to war. Provided by a plastic surgery clinic (Instagram post in Ukrainian);
- ‘Healthcare for all’: Free online consultations from doctors of different specializations via the TG group chat. You can also leave a request for a consultation through a Telegram bot;
- Likarnya Online (Online Clinic) provides free online medical support for Ukrainians by doctors from all over the world. Consultations are held in Russian, Ukrainian, and English. More information and an entry form is on the website (languages: Ukrainian, Russian, English);
- Free medical care and online consultations via the mobile app Medprofcentr: download for Android, iOS. More information is on the website (in Ukrainian);
- Medical help bot: Searching for medicine, doctors, carriage;
- Belarusian non-state platform for online medical consultations; Ukrainian citizens can get a distant help for free;
- ‘Zabota’: TG bot that searching for doctors;
- Medical assistance in a wartime: Information desk with relevant records (in Ukrainian). General recommendations for treating health problems in various areas (gynecology, gastroenterology, etc.) when you cannot go to a doctor;
- Doctors4UA is a social project that provides free medical consultations for Ukrainians who can not visit a doctor physically (website in Ukrainian, Russian, and English).
Guides and Checklists
Instructions and memos
- Checklist for preparing for war: a list of tips on how to prepare yourself, your family, home, and first aid kit for war (in Russian);
- What to do if there is no internet: a list of offline messengers (in Russian);
- Creating an emergency digital communications tool to prepare for emergency cases of lack of Internet and mobile communications: a step-by-step guide for installing and assembling a radio network in 4 parts (in Russian);
- Recommendations for people with disabilities in an emergency (in Ukrainian)
- Memo for citizens of Ukraine «What to do if you are being evacuated to Russia» in TG-channel Free Belarus Center (in Ukrainian).
Chatbots
- A chatbot providing information on surviving in a critical situation (in Ukrainian);
- First aid chatbot (in English and Russian);
- A chatbot for blocking disinformation channels (in Ukrainian);
- A chatbot for notifying about the invaders and enemy machinery (in Ukrainian);
- A Telegram bot that provides tips on how to behave in an emergency, as well as telephone numbers for rescue and emergency services and other useful information (in Ukrainian).
First aid and survival advice
- First aid basics: How to check if a person is conscious and breathing? (video in Ukrainian);
- Emergency assistance for an unconscious person (video in Ukrainian);
- Emergency treatment in case of bleeding (video in Ukrainian);
- Cardiopulmonary resuscitation for adults: Chest compressions and artificial respiration (video in Ukrainian);
- Emergency care in case of seizures (video in Ukrainian);
- If you run out of baby formula — how to make it yourself (Instagram post, in Russian).
Psychological assistance
- Round-the-clock helpline “Telephon doverija” from the he Kyiv City Center for Gender Equality, Prevention, and Counteraction to Violence: crisis counseling for victims of domestic violence, psychological help for people experiencing psychotraumatic situation. Call +380442721500 (mobile), 1500 (landline). More details here: website, Instagram of the organization;
- Free psychological help to Ukrainians in time of war from the VARTO ZHYTY foundation: phone 5522 (Mon – Fri, 11 am – 7 pm; for lifecell, Vodafone, Київстар subscribers). More details: website;
- Psychological help for Ukrainians: TG channel with 500+ specialists ready to assist 24/7;
- Individual psychological support by volunteer specialists and lives about self help in crisis situations in the Telegram chat Hochu Govoriti (Want to Talk) (in Ukrainian);
- Emergency psychological aid service: Day-and-night online help;
- "March Zhіnok — Zhіnochiy Rukh" chat-bot: psychological help 24/7 for women and kids in any city;
- Form of the Volunteer Center for Psychological Support ObijMi: Ask for assistance
- 'Mindly': Psychological support for Ukrainians, affected by war;
- Online platform Tell me: Free psychological aid;
- KAF: A cost-free online service for Ukrainian families seeking medical and psychological support;
- 'Crisis Advice': Gratis psychological assistance for crisis cases from the Department of Psychology and Psychotherapy of the Ukrainian Catholic University;
- TG channel from the public organization 'Institute of Cognitive Modeling' with useful tips for maintaining and improving mental health.
State Migration Service
If you lost your passport or ID, you can find it again in “Diia". The app is now connected to the population register again. The digital passport has the same legal force as the paper one and can be shown at checkpoints, to the representatives of the military and the police. Find more information here.
- State Migration Service (SMS) of Ukraine website (language: Ukrainian, English).
- Facebook group of State Migration Service (language: Ukrainian).
Local offices of the SMS, located in areas where there is no active hostilities, will reopen and resume the provision of administrative services (in particular, documents for issuing an ID card, passport, temporary residence) [Source, 16.03.2022]
- The SMS will carry out pasting photos into the passport of a citizen of Ukraine in the form of a booklet, extend the validity of foreign passports and enter information about children.
- Citizens who have lost their documents or whose validity period has expired can apply to the nearest territorial body or division of the SMS.
- Paperwork can be carried out in any territorial body or division of the SMS, regardless of the registered place of residence.
You can find out the work schedule of the territorial bodies of the SMS by calling the following numbers:
- Vinnitsa region: +380432673301;
- Volyn region: +380322284076;
- Dnipropetrovsk region: +380567203017;
- Donetsk region: +380955385703;
- Zhytomyr region: +380987090601;
- Transcarpathian region: +380312640565;
- Zaporozhye region: +380681791111;
- Ivano-Frankivsk region: +380342553112;
- Kirovograd region: +380522321811;
- Lviv region: +380322614902;
- Mykolaiv region: +380512374007;
- Odessa region: +380487053168, +380501902621;
- Poltava region: +380532565145;
- Rivne region: +380362699434, +380362634508;
- Sumy region: +380506377737;
- Ternopil region: +380352271389;
- Khmelnitsky region: +380932738510;
- Kharkov region: +380965961021, +380677186843;
- Cherkasy region: +380472541139;
- Chernivtsi region: +380372550461, +380372550461;
- Chernihiv region: +380939988760;
- Kyiv and Kyiv region: +380509498270, +380980432484, +380632593911;
- Call center SE "Document" (information about the work of the centers "Passport Service"): +380445978777;
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The Hotline of the State Migration Service is resumed:
- For administrative services, please contact:
- +380501382911 (Vodafon) — only voice calls;
- +380969150028 (Kyivstar) — voice calls. Using this number you can also communicate with the operator in Viber and Whatsapp messengers using text messages.
- For questions about checking the status of paperwork:
- +380960332442 (Kyivstar) — voice calls/ Using this number you can also communicate with the operator in Viber and Whatsapp messengers using text messages.
Working hours of the Hotline: 9.00 to 18.00.
Help by city
Chats for evacuation and border crossing
General information
The section contains a list of chats for finding drivers with personal vehicles, as well as helping those who cannot or do not know how to get out.
The form for submitting information about passengers to the chat:
- Location
- Phone number (whom to contact)
- Number of people
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Chats and Forms
Help in Ukraine, you need to fill out a form (evacuation, transport, overnight stay, humanitarian aid)
Sofiivska Borshchahivka, Vyshneve, Boyarka (chat)
Olexandria
- Olexandria | Ukrainian Volunteer Service (Telegram-chat)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
Brovary
- The Unified Humanitarian Center in Brovary coordinates the population's needs for humanitarian aid: contact details for requesting assistance are listed on the official website (in Ukrainian)
- Brovary | Ukrainian Volunteer Service (Telegram-chat)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Humanitarian aid table (compiled by Israeli volunteers)
Bukovina
Volunteer Headquarters of NGO «Hromadske Radniki» («Public Advisors»):
- +380951536298,
- +380985088484
Search for humanitarian and volunteer assistance in all regions of Ukraine
Vinnytsia
Volunteering
Telegram chat "Vinnytsia | Ukrainian Volunteer Service", where you can post an announcement, fill out a volunteer form or find a volunteer (language: Ukrainian).
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Humanitarian aid
- Humanitarian, psychological, legal, medical support to families from the Mariupol oblast in Vinnytsia from "YaMariupol" Support Hub at ul. Sobornaya, 50 (Monday to Saturday, from 8:00 to 18:00). For details, visit the hub's Facebook page and Telegram channel (in Ukrainian).
- Targeted humanitarian aid from the Vinnytsia Coordination Headquarters (Facebook, in Ukrainian): to ask for help you need to fill out the form specifying your requirements or contact the headquarters by phone: +380509342806;
- The Humanitarian Centre in Vinnitsa has clothes and useful items for internally displaced people. Address — 16a Kievskaya Street ("Tetris" Mall, 1st floor). Essentials, clothes and shoes for adults and children, toys, etc. [Source, in Ukrainian];
- Assistance to people with disabilities from the "Harmoniya Community Organization": food and hygiene kits, mobility aid, transport assistance. For details and contact information see the organization's Facebook page (languages: Ukrainian, English);
- "Palianica.Info" is an open database of organizations that provide humanitarian and volunteer assistance to the population all over Ukraine. On the project's website you can find more than 950 organizations and initiatives, which are regularly updated (language: Ukrainian);
- Humanitarian aid from the organization "Vis" to evacuated women, women with children, people with disabilities, and elderly women. To register for aid, you need to send an SMS to the number +380502574284; in the message, specify the following: last name, first name, where you are from, the age of children and/or elderly women, whether you have a disability. Read more: Facebook post.
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For kids
Educational and recreational meetings, workshops, events for children in the Vinnytsia Regional Youth Center "Kvadrat": details and announcements get published on the center's Facebook page (in Ukrainian).
Volochysk
Headquarters for assistance to citizens from the war zone:
- You can help with pillows, bed linen, blankets, personal hygiene products, towels and other things.
- The headquarters are located in 33 Pushkina st. (former kindergarten «Belochka»)
- cell 0683891543 (Larisa)
Search for humanitarian and volunteer assistance in all regions of Ukraine
Volyn
- Humanitarian aid to internally displaced persons and the vulnerable groups of population from the organization "Caritas. Volyn": you can find contact details on the organization's website (in Ukrainian)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Humanitarian aid table (compiled by Israeli volunteers)
East
- East | Ukrainian Volunteer Service (Telegram-chat)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
Horishni Plavni
- Horishni Plavni | Ukrainian Volunteer Service (Telegram-chat)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
Dnipro
Dnipro | Ukrainian Volunteer Service (Telegram-chat)
Coordinating Headquarters of Dnipro volunteers: contacts for internally displaced persons, information about accommodation and humanitarian aid, addresses of humanitarian and volunteering points in Dnipro are on the website (languages: Ukrainian, English, French, etc).
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Evacuation
- Evacuation from Dnipro and its regions (table)
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Humanitarian aid
- Humanitarian aid, psychological support, and events for internally displaced persons in the Youth Center are organized by the SpivDia Hub Dnipro: contacts and more information can be found on the project’s Facebook page (in Ukrainian)
- Help with temporary accommodation, psychological and legal support, humanitarian aid for internally displaced persons is provided by the Kust organization: the link to contacts; more information is on the organization’s Instagram profile (in Ukrainian)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Humanitarian aid table (compiled by Israeli volunteers)
- A 24-hour hotline for resettlers in Dnipro provides information about housing, food, and medical care: +380891203304; +380663282503 [Source]
Donetsk
- Free of charge evacuation from Donetsk oblast to Dnipro from “Zorya” Help Center: departs from Kramatorsk, Kostiantynivka, Chasiv Yar, Soledar, Mykolaivka, Bakhmut. For contact forms to register at each city see the Telegram post of the organization. Details: website (in Russian, Ukrainian, and English), the Facebook page of the organization (in Russian, Ukrainian);
- The algorithm of evacuation from the Donetsk Oblast on the Facebook page of the Ministry of Reintegration: there you can find official contacts for seeking help, the route, the information on social care for internally displaced persons (in Ukrainian)
- Evacuation from the frontline areas of the Donetsk oblast by the Vostok SOS organization: safe exit to evacuation trains, assistance with the evacuation of people with disabilities: website (languages: Ukrainian, Russian). Evacuation announcements are published on the organization’s Instagram page (in Ukrainian);
- "Palianica.Info" is an open database of organizations that provide humanitarian and volunteer assistance to the population all over Ukraine. On the project's website, you can find more than 950 organizations and initiatives, which are regularly updated (language: Ukrainian).
Drohobych
- Drohobych | Ukrainian Volunteer Service (Telegram-chat)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
Zhytomir
- Zhytomir | Ukrainian Volunteer Service (Telegram-chat)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Announcements of evacuation from Zhitomir (table, updated daily)
- Humanitarian aid table (compiled by Israeli volunteers)
Zhmerynka
- Zhmerynka | Ukrainian Volunteer Service (Telegram-chat)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
Zacarpattia
- “Zakarpattia Volunteers” (website in Ukrainian and English) help Ukrainian combatants, war-affected civilians, as well as children suffering from serious diseases, and children living in orphanages of the Zakarpattia region. The volunteers provide humanitarian aid, psychological support, and help people to adapt. You can find more info on the organization’s Instagram account (in Ukrainian);
- Volunteer Headquarters of NGO «Hromadske Radniki» («Public Advisors»): +380962843368;
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Announcements of evacuation from Zakarpattia (table, updated daily)
- Humanitarian aid table (compiled by Israeli volunteers)
Zaporizhzhia
- Help with building materials and tools for repair and renovation of buildings damaged during the war: to request help, use the form (in Ukrainian) or call +380965262006. Help is arranged by the ‘Liudyna v Bidi’, ‘Posmishka’ and ‘Domcomfort’ initiatives
- Humanitarian aid, financial support, psychological and legal assistance for internally displaced persons and vulnerable groups of population from the charity organization "Caritas. Zaporizhzhia": for details and contact information visit the organization's Facebook-page (in Ukrainian)
- Zaporizhzhia | Ukrainian Volunteer Service (Telegram-chat)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Evacuation from Zaporizhzhia (table, updated daily)
- Humanitarian Aid to the victims of war (Instagram page, Ukrainian)
- Humanitarian aid table (compiled by Israeli volunteers)
Ivano-Frankivsk
Volunteer Headquarters of NGO «Hromadske Radniki» («Public Advisors»):
- +380989088204,
- +380506566586,
- +380685367978,
- +380973544372
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Chats
- Ivano-Frankivsk | Ukrainian Volunteer Service (Telegram-chat)
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Humanitarian aid
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Humanitarian aid table (compiled by Israeli volunteers)
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Evacuation
Announcements of evacuation from Ivano-Frankivsk (table, updated daily)
Irpin
- Irpin | Ukrainian Volunteer Service (Тelegram-chat)
- Search for humanitarian and volunteer assistance
- Humanitarian aid table (compiled by Israeli volunteers)
Kamenskoye
- Kamenskoye | Ukrainian Volunteer Service (Telegram-chat)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
Kyiv
You can find scheduled stabilizing and urgent/emergency power cuts for your address on DTEK website (in Ukrainian, English, and Russian).
Download the application «Povitryana alarm» («Air Raid»): Android, Apple
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Information
- Kyiv City State Administration (KCSA)
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Chats
- Kyiv Chat
- Kyiv | Ukrainian Volunteer Service (Тelegram-chat)
- Help Ukraine/Kyiv
- KyivHelp
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Humanitarian aid
General
- List of bases of the humanitarian headquarters of Kyiv
- Humanitarian assistance from the Jewish centers of Chabad (help is provided to everyone, regardless of nationality and religion) — Kyiv, 13 Shota Rustaveli st., tel: 380442359082
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Humanitarian aid table (compiled by Israeli volunteers)
- You can fill out an application for humanitarian aid on the website of the Humanitarian Center in Kiev. Food and essentials distribution areas are marked on the map of Kiev humanitarian centers (language: Ukrainian)
- A new section "Допомога киянам" ("Help for the Kyivans") has appeared in the app "Київ Цифровий" ("Kyiv Digital"). Here you can register to receive humanitarian aid for socially unprotected provided by the humanitarian aid headquarters (Kyiv only), offer humanitarian aid; sign up as a volunteer; apply for the Wi-Fi connection in the shelter. Details here.
- Humanitarian aid in a critical situation from the Ukrainian Women Veteran Movement organization to the military, combatants and their families, as well as internally displaced persons (upon presentation of supporting documents): to apply, you must fill out a form on the organization's website (in Ukrainian, English).
Food and medicine
- Map: Kiev bread stores owned by Kiev Bread company
- Application form: food aid for those in need. Provided by Dopomoga Kiev Telegram channel
- Map of pump rooms in Kyiv
- Map of vending machines with free drinking water (you can find the same map in the Kyiv Tsyfrovy app)
- The Bafood service delivers hot food in Kyiv for free (from 30 servings in Shulyavsky and Solomensky districts, on Obolon and the Left Bank): to order, you need to DM them on Instagram here
- Kyiv. Obolon. Starting March 1, 2022, drinking water in Eco Water stores will be dispensed free of charge. Store addresses
- To ensure that everyone has enough water, the limit will be set at 40 liters per person.
- Military and doctors — unlimited, without waiting in line! From 9:00 to 16:00.
For children and women
- NGO «Divchata» — humanitarian assistance to women and children, first in Kyiv and Kyiv region
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Evacuation
- Evacuation from Kiev (table, updated daily)
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Health care
- Map of working pharmacies in Kyiv (pharmacies that have insulin are marked)
- Medical assistance to everyone present in Kyiv. On the basis of the Center for Innovative Medical Technologies of the National Academy of Sciences of Ukraine Hospital.
- Address: 22Voznesensky descent, Kyiv
- Coordination center: 0997384301 (Nina Rotan is the main coordinator)
- Map: Kiev children and adult emergency rooms
- A center for cardiotherapy has opened at the Central Railway Station. All procedures are carried out at the infirmary of the railway station, the entrance is located on the east side of Platform 1. The service is free for all passengers. Dzherelo.
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Other
- Reserve of volunteers for the central hospital of the Armed Forces of Ukraine (and other hospitals that admit the wounded). For 4th, 5th, 6th year students, doctors, nurses who are in Kyiv and do not plan to leave the city in the near future. Added an option for country regions!
- Volunteer coordinating headquarters of Sergei Prytula (assistance to the city defenders, in the area of the Zoloti Vorota metro station).
- The page indicates what people need, if you have something from the list and are ready to donate, call the hotline to coordinate the transfer: +380680716371 and +380731672646
- Help for LGBTQ+ people in Kyiv
- How to leave Kyiv: useful services and chats
- Map: Kiev pet stores and veterinary clinics. Addresses, contact information, work schedule (language: Ukrainian)
If line 102 is overloaded, how to call the police:
- reserve number — (067) 231 18 68
- Holosivske PD — (063)425 43 99
- Darnitske PD — (067) 650 69 21
- Desnyanske PD — (067) 650 69 22
- Dniprovske PD — (067) 650 69 23
- Obolonske PD — (067) 124 19 49
- Pecherske PD — (067) 639 28 35
- Podilske PD — (097) 893 84 14
- Svyatoshynske PD — (098) 734 06 46
- Solom'yanske PD — (073) 104 41 38
- Shevchenkivske PD — (067) 650 69 24
- Metro PD — (096) 490 16 98
Kramatorsk
Local authorities urge the residents of Slavyansk, Kramatorsk and the nearest settlements to evacuate. You can leave for safe areas by train through Kharkiv. Trains depart to Kharkiv from Lozova station 6 times a day: 05:10, 07:00, 12:44, 15:43, 17:40 and 19:40 (to Biliaevka).
You can leave Kharkiv for:
- Uzhgorod (train Nº 45, departs daily at 13:10);
- Ivano-Frankivsk (train Nº 15, departs at 16:35 on even dates);
- Kyiv (train Nº 725, departs daily at 08:30 and train Nº 723, departs daily at 13:34);
- Odesa (from 29.07.: train Nº 287, departs at 07:58 on odd dates).
At Lozova station, you can take the Kharkiv – Odesa train (Nº 287, from 29.07.): the train from Kharkiv arrives at the station at 10:24.
You can also take the free Pokrovsk – Dnipro – Lviv evacuation train (train Nº 234, departs daily at 16:30) to leave. [Source: Telegram-channel of Ukrzaliznytsia, in Ukrainian.]
- Kramatorsk | Ukrainian Volunteer Service (Telegram-chat)
- The Rinat Akhmetov Foundation purchased and brought to the region more than 20,000 medical kits. Foundation hotline: 0800509001
- Food of life — hot food in Kramatorsk, Donetsk, Makeevka, Khartsyzsk, Zugres
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Announcements of evacuation from Kramatorsk (table, updated daily)
Kremenchug
- Kremenchug | Ukrainian Volunteer Service (Telegram-chat)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Where to get humanitarian aid in Kremenchug: hotlines authorities and volunteer centers (article in Russian and Ukrainian)
Kryvyi Rih
- Kryvyi Rih | Ukrainian Volunteer Service (Telegram-chat)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Evacuation from Kryvyi Rih (table, updated daily)
- Humanitarian aid table (compiled by Israeli volunteers)
Kropyvnytskiy
- Kropyvnytskyi | Ukrainian Volunteer Service (Telegram-chat)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Announcements of evacuation from Kropyvnytskiy / Kirovograd (table, updated daily)
- Humanitarian aid table (compiled by Israeli volunteers)
Luhansk
- Announcements of evacuation from Luhansk (table, updated daily)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Humanitarian aid table (compiled by Israeli volunteers)
- Informational, humanitarian and psychological assistance from the Vostok SOS organization. Details and hotline numbers can be found on the organization's website and Facebook page
Lutsk
- Lutsk | Ukrainian Volunteer Service (Telegram-chat)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Announcements of evacuation from Lutsk (table, updated daily)
Lviv
See the website of Lviv Regional Administration (in Ukrainian) for official information for internally displaced persons in Lviv: issuance of necessary documents, housing search, social assistance, medical care, hotline numbers, etc.
Volunteer Headquarters of NGO «Hromadske Radniki» («Public Advisors»):
- (032) 254 60 79
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Chats
- Telegram chat with mutual help in Lviv
- Lviv Chat
- Telegram chat "Lviv | Ukrainian Volunteer Service", where you can post an announcement, fill out a volunteer form or find a volunteer (language: Ukrainian).
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Humanitarian aid
General
- "Palianica.Info" is an open database of organizations that provide humanitarian and volunteer assistance to the population all over Ukraine. On the project's website you can find more than 950 organizations and initiatives, which are regularly updated (language: Ukrainian);
- Collection of provisions in the Lviv subdivision of the «Plast» community;
- Humanitarian aid table (compiled by Israeli volunteers);
- Points of humanitarian aid for IDPs:
- 1 Signivka st.
- 71 Zamarstinivska st. (entrance from Tsiganivka st.),
- 2 Franza Lista st.,
- 14 Sikhivska st.,
- 2 Petrushevicha st.,
- 71 Chuprynki st.
Housing
- Temporary housing in Lviv
- TG channel “Shelter in Lviv and the region”
- Facebook group for finding shelter in Lviv
For women
- Assistance to internally displaced women and children with free temporary accommodation in Lviv, psychological support, humanitarian aid from the Women’s Perspectives organization: details and contacts on the organization's website (in Ukrainian, English)
- Help chat for pregnant women in Lviv
- Shelter for women with children
- FemWork — helps women and vulnerable people in Lviv to find a place to live, care for children, humanitarian and psychological support (website, Ukrainian / English)
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Transport
- Transfer search group «Pidvezu Zakhid» («I will give a ride to the West»)
Mariupol
- Mariupol | Ukrainian Volunteer Service
- Telegram-channel with links to house and district chats in Mariupol, chats of local grass-roots committees (in Russian)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Humanitarian aid table (compiled by Israeli volunteers)
- Mariupol — search: Telegram channel, Facebook groups here and here, on Instagram, spreadsheet
- «Mariupol now» — news in Telegram and Instagram (here you can send up-to-date information on Mariupol, if you were able to leave, etc.).
- Urgent news on the Telegram channel of the Mariupol City Council [Source: Rada website]
- Chat Mariupol 0629. News, people search
- Operational information on evacuation chat. News
- Ask for help on the Razom platform. Information on the city.
- Evacuation by volunteers Bratske sertse chat and instagram
- Information on evacuation by volunteers chat — Denis Minin
- Help volunteers with evacuation here
- Help with search for volunteers here
Melitopol
- Melitopol | Ukrainian Volunteer Service
- Humanitarian Aid Center: food, clothes, kitchen utensils, personal hygiene products
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Humanitarian aid table (compiled by Israeli volunteers)
Mykolaiv
- Food and medical supplies for internally displaced persons and vulnerable people are provided by the Svetli spravy organization. To apply for help, you need to fill out the form (in Ukrainian)
- Evacuation from Nikolaev to Odessa for women, children, families from the Shlyakh do Domu Foundation: you can find contact information on the organization's Facebook-page (in Ukrainian)
- Mykolaiv | Ukrainian Volunteer Service
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Announcements of evacuation from Mykolaiv (table)
- Humanitarian aid table (compiled by Israeli volunteers)
Nemyriv
Humanitarian aid table (compiled by Israeli volunteers)
Odesa
Evacuation
Launch of a new evacuation route Odesa (Ukraine) — Tulcea (Romania) [Source]
Announcements of evacuation from Odessa (table, updated daily)
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Chats
- Odesa Chat
- Odesa | Ukrainian Volunteer Service
- Belarusians in Odesa
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For those seeking help
Humanitarian aid:
- Medication assistance from the Your City Foundation: the list of available medicines is indicated on the organization's Instagram-page (in Ukrainian) — to get help, you need to send a direct message
- Humanitarian assistance from the Jewish centers of Chabad (help is provided to everyone, regardless of nationality and religion) — 21 Osipova st., tel: 380487280770
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Humanitarian aid table (compiled by Israeli volunteers)
For vulnerable groups:
- The «Shlyakh do domu» Foundation — temporary accommodation and food assistance for internally displaced persons (for women with children, families), transfer to the Moldova border. Contact information is on the Facebook-page of the organization (in Ukrainian)
- Assistance to vulnerable groups of population and internally displaced persons from charitable organizations in Odesa: the Bezmezhni Mozhlivosti Foundation, the Good Samaritan Foundation
- Assistance with employment for internally displaced persons and Odesa residents, psychological support for mothers, children and pregnant women from the project «You are Ukraine»: you can find details and contact information on the organization's website and the Facebook-page (in Ukrainian, English)
- Humanitarian aid to the ones displaced from hot spots to Odesa and Odesa Oblast, people with disabilities, single mothers with many children from the foundation "With Odesa in the heart": to get help, you need to fill out a form on the organization's website (in Ukrainian, English)
- Humanitarian aid to internally displaced persons in Odessa from the organization "Odessa Breath": information on the procedure for receiving assistance, the address and the working hours of the office are indicated in the Highlight story "How to get" on the Instagram-page of the organization (in Russian)
- Humanitarian aid to single mothers and mothers of many children, people with disabilities, comprehensive assistance for internally displaced persons from the Zhinki Poruch Foundation: the details of the support programs and contact information are on the organization's website (in Ukrainian, Russian)
- Humanitarian aid to the vulnerable groups of population and internally displaced persons from the Humanitarian Volunteer Center in Odessa: addresses and contact details of the assistance centers are listed on the website (in Ukrainian, English)
Other help:
- 24/7 telephone hotline on social issues and accommodation for resettled persons in Odessa: +380800333136
- Phone numbers of territorial social service centers and addresses of regional stations of distribution of humanitarian kits, information on legal, medical and social assistance to internally displaced persons on the official city website (languages: Ukrainian, Russian, English)
- Center for Social Services — (048) 793-46-03
Poltava
- Humanitarian aid to internally displaced families from the charitable organization «Caritas. Poltava»: contact information is on the organization's Facebook-page (in Ukrainian)
- Targeted humanitarian aid in Poltava for internally displaced persons and residents of the city in difficult life circumstances from the organization «Sila I Rozum»: contact details and addresses of aid points are on the organization's Facebook-page and Telegram-channel (in Ukrainian)
- The form for receiving food packages for internally displaced persons in Poltava from the Poltava City Council and the Rinat Akhmetov Foundation [Source, in Ukrainian]
- The hotline for the ones displaced to Poltava: 0800331787 [Source, in Ukrainian]
- Poltava | Ukrainian Volunteer Service
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Evacuation from Poltava (table)
- Humanitarian aid table (compiled by Israeli volunteers)
Rivne
General
- Information about assistance in Rivne (for city residents, volunteers, refugees)
- Hotline of Rivne Regional State Administration — 0800500078
- Humanitarian help line of the Regional State Administration — 0800400377
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Humanitarian aid table (compiled by Israeli volunteers)
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Contacts
- Head of Regional State Administration
- Head of Rivne region
- Rivne Regional State Administration
- Regional Patrol Police / Facebook
- Police of Rivne region
- Operational news of the Armed Forces of Ukraine
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Volunteers
- Rivne | Ukrainian Volunteer Service
Other volunteers
- Волонтери Рівне (Telegram-chat, you can ask for help and offer your own)
- Штаб Драмтеатр (Telegram-chat, announcements of help needed, collecting things)
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Evacuation
Announcements of evacuation from Rivne (table, updated daily)
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Information channels
- Radio track
- Rivne1
- Suspilne Rivne (Public Rivne)
- Rivne 1283
- ITV Rivne News
Slovyansk
Local authorities urge the residents of Slavyansk, Kramatorsk and the nearest settlements to evacuate. You can leave for safe areas by train through Kharkiv. Trains depart to Kharkiv from Lozova station 6 times a day: 05:10, 07:00, 12:44, 15:43, 17:40 and 19:40 (to Biliaevka).
You can leave Kharkiv for:
- Uzhgorod (train Nº 45, departs daily at 13:10);
- Ivano-Frankivsk (train Nº 15, departs at 16:35 on even dates);
- Kyiv (train Nº 725, departs daily at 08:30 and train Nº 723, departs daily at 13:34);
- Odesa (from 29.07.: train Nº 287, departs at 07:58 on odd dates).
At Lozova station, you can take the Kharkiv – Odesa train (Nº 287, from 29.07.): the train from Kharkiv arrives at the station at 10:24.
You can also take the free Pokrovsk – Dnipro – Lviv evacuation train (train Nº 234, departs daily at 16:30) to leave.
[Source: Telegram-channel of Ukrzaliznytsia, in Ukrainian.]
Sumy
- Sumy | Ukrainian Volunteer Service
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Evacuation from Sumy (table, updated daily)
- Application form for Euthyrox in Sumy. If the form is closed, keep an eye on the Telegram channel for updates on receiving applications
- Humanitarian aid table (compiled by Israeli volunteers)
- In the Sumy city center of social services (Kharkovskaya, 42) you can get clothes and shoes for children of different ages and adults. Availability of things to clarify the phone: 700607, 700606. [Source]
Svitlovodsk
Humanitarian aid table (compiled by Israeli volunteers)
Ternopil region
Volunteer Headquarters of NGO «Hromadske Radniki» («Public Advisors»):
- +38 (063) 180 38 83,
- +38 (098) 591 82 86
Hotlines:
- 0631803883
- 0963373870
"Palianica.Info" is an open database of organizations that provide humanitarian and volunteer assistance to the population all over Ukraine. On the project's website you can find more than 950 organizations and initiatives, which are regularly updated (language: Ukrainian);
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Chats
Telegram chat "Vinnytsia | Ukrainian Volunteer Service", where you can post an announcement, fill out a volunteer form or find a volunteer (language: Ukrainian).
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Help Centers
- “OdezhiNa — social clothing”: free clothing for everyone in need in Ternopil at the address: ul. 15 Kvitnya, 3. For details and contacts, visit the project's Facebook page (in Ukrainian);
- Ternopil City Social Services Center (8 Lysenko st.) (24/7, tel: 0674611075);
- Science Center (address: 4 Euromaidan Heroes sq., working hours: from 10.00 to 18.00);
- Na pochte. Creative cluster (4 Kopernika st.), temporary shelter, you can charge your phone, drink tea. (Information on the Facebook page);
- Caritas Ternopil (1 Zamonastyrskaya st.) are ready to receive IDPs, provide food
- «Mammoth» restaurant provides shelter, accepts help for the military, makes mats, sleeping bags, etc.;
- Ternopil Youth Center (3 Iosif Slepy st.) accepts visitors from 9:00 to 21:00. Here you can warm up, relax, drink tea, charge your devices and use access to the free Internet; we also collect things for the military;
- The basement of Ukrposhta (6 Kopernika st.) is ready to shelter IDPs and provides food
- Plast (11 Fedkovicha st.) are ready to receive migrants, you can spend the night, eat; they also collect necessary things for IDPs.
Uzhgorod
- “Zakarpattia Volunteers” (website in Ukrainian and English) help Ukrainian combatants, war-affected civilians, as well as children suffering from serious diseases, and children living in orphanages of the Zakarpattia region. The volunteers provide humanitarian aid, psychological support, and help people to adapt. You can find more info on the organization’s Instagram account (in Ukrainian);
- Telegram chat "Uzhgorod | Ukrainian Volunteer Service", where you can post an announcement, fill out a volunteer form or find a volunteer (language: Ukrainian);
- “Owl’s Nest” Help Center: humanitarian assistance to internally displaced persons, developing activities for children, psychological training: announcements and registration forms are published on the Facebook page and in the Telegram channel of the Center (in Ukrainian);
- Psychological, social and legal support for internally displaced persons, targeted humanitarian aid from the “Kolping’s Right in Ukraine” organization: contact details are on the organization’s website (in Ukrainian);
- "Palianica.Info" is an open database of organizations that provide humanitarian and volunteer assistance to the population all over Ukraine. On the project's website you can find more than 950 organizations and initiatives, which are regularly updated (language: Ukrainian).
Uman
Kharkiv
Chats and bots
- Telegram chat "Kharkiv | Ukrainian Volunteer Service", where you can post an announcement, fill out a volunteer form or find a volunteer (language: Ukrainian)
- Volunteers Kharkiv
- Telegram bot where you can ask for help
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Humanitarian aid
- Humanitarian aid to persons with disabilities, elderlies, children up to 16 y.o, help with evacuation from Kharkiv from “Zovta Dopomoga” organization: to ask for help, call 5505 or fill out the form. Details: Instagram, Facebook, website of the organization (in Ukrainian)
- Food packages and targeted humanitarian aid to the internally displaced persons and vulnerable groups of the population from Dolonky-UA and «Intelligentsia» (on Instagram in Ukrainian). To receive help, create and fill out a form based on the sample form and send it to the Instagram personal messages of any organization above
- Help to the Ukrainian Armed Forces and Territorial Defense Forces: gear, medical supplies, clothes, and personal care items from the “4.5.0. Kharkiv” organization. To request help from the unit, fill out a form (in Ukrainian)
- Humanitarian aid to the vulnerable groups of population with medications, foodstuffs, hygienic items from the ‘Dopomoha Kharkiv’ volunteer group: project’s Instagram and Facebook pages (in Ukrainian). Applications accepted via the Telegram chat
- ‘Nezlamniy Kharkiv’ volunteer organization: assistance with medicines and food packages for people with disabilities and seniors, humanitarian aid to internally displaced persons from the occupied territories, humanitarian aid to pregnant women and women with children under 3 years. To apply for the assistance, fill out the respective form on the organization’s website (in Ukrainian)
- Humanitarian assistance to victims of war of Kharkov and the Kharkov region from the Vokzal hub: to apply for help, fill out the respective form. For details, visit the hub's Facebook page (in Ukrainian)
- Humanitarian aid to the vulnerable groups of population in Kharkov and the Kharkov region from the Station of Kharkov volunteer initiative: details and contacts on the website and the Facebook page of the initiative (in Ukrainian)
- Targeted humanitarian aid in the Kharkov region from the Red Cross: contacts and an application for help on the website (in Ukrainian)
- Volunteer organization «Peace to Kharkiv». Food, ready meals, medicine, hygiene products. Contacts: Telegram, Instagram
- Map of Nova Poshta branches where you can get humanitarian aid
- Humanitarian assistance from the Jewish centers of Chabad (help is provided to everyone, regardless of nationality and religion) — Kharkiv, 12 Pushkinskaya st., tel: 380577316031
- Addresses of open stores, pharmacies, gas stations (most are open in the morning, it is better to come from 9:00 to 13:00)
- "Palianica.Info" is an open database of organizations that provide humanitarian and volunteer assistance to the population all over Ukraine. On the project's website you can find more than 950 organizations and initiatives, which are regularly updated (language: Ukrainian)
- Humanitarian aid for women from the feminist initiative BILKIS (instagram and facebook)
- Humanitarian aid table (compiled by Israeli volunteers)
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Health care
- Volunteer and mutual help with medicine in Kharkiv: the Telegram-channel. You can send a request for the necessary medicines using the Telegram-bot (in Russian)
- Medical consultations in Kharkiv
- Online map of open pharmacies, shops and gas stations in Kharkiv
- Hotline for people with diabetes in Kharkiv and the Kharkiv region provides information on where to get insulin: the contact numbers and the current work schedule are indicated on the website of the Kharkiv Regional State Administration (in Ukrainian).
- Rapid Response Unit of the Red Cross. Contact us if you know for sure that there are people under the rubble, search and rescue operations will be carried out with the participation of dogs. Contacts:
- Red Cross RRU Facebook page.
- Facebook page of the cynological department
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Evacuation
- «Ukraine SOS» – assistance with evacuation from Kharkiv to Western Ukraine and abroad, coordination of transportation and requirements of displaced persons on the road and upon arrival. For details and contact information see the organization's website (languages: Ukrainian, English, Polish)
- Evacuation from Kharkiv and Kharkiv Oblast to Poland is provided by the organizations Ukrainski Rubezhi (Ukrainian Borders) and Slavutich Transit: you can apply for the evacuation by phone +380988574712 (also in Viber, WhatsApp, Telegram, and Signal). If you leave Kharkiv or Kharkiv Oblast and can help other citizens to leave, please fill out the form (source: the organization’s website, in Ukrainian)
- Bot for those who need to leave Kharkiv
- Rescue NOW - free evacuation of people from Kharkiv to Dnipro and Poltava, humanitarian aid (Instagram, evacuation request form, tel: +380577259510)
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Pets
Volunteers in Kharkiv help people who keep animals in homes and shelters with pet supplies (Instagram, in Ukrainian)
Telegram-chat about missing pets in Kharkiv and Kharkiv area: you can post information about lost or found pets and help to reunite them with their owners. (In Ukrainian and Russian)
Kherson
- Free-of-charge evacuation from the Kherson Oblast is provided by the Berehynia Fund: you can apply for it via the form. More details, updates, and the information about resuming the application acceptance are published in the fund’s Facebook group and Telegram channel (in Ukrainian). If you leave Kherson or the Kherson Oblast by private transport, and you can help other people to leave, please fill out the form, — the fund compensates for the evacuation help.
- Kherson | Ukrainian Volunteer Service (Telegram chat)
- Kherson Regional State Administration
- Search for humanitarian and volunteer assistance in all regions of Ukraine
Khmelnitsky
- Food packages and targeted humanitarian aid to the internally displaced persons from Lesia Nikitiuk coordination center (Telegram channel in Ukrainian): to get help, write to Telegram;
- Telegram chat "Khmelnitsky | Ukrainian Volunteer Service", where you can post an announcement, fill out a volunteer form or find a volunteer (language: Ukrainian);
- "Palianica.Info" is an open database of organizations that provide humanitarian and volunteer assistance to the population all over Ukraine. On the project's website you can find more than 950 organizations and initiatives, which are regularly updated (language: Ukrainian);
- Volunteer Headquarters of NGO «Hromadske Radniki» («Public Advisors»):
- +38 (067) 380 15 57,
- +380 (067) 380 17 21,
- +380 (067) 380 28 08.
Cherkasy
- The humanitarian center in Cherkasy helps internally displaced persons with food, clothes, children products, and consultations. The address and contacts are on the center’s Facebook page (in Ukrainian)
- Humanitarian and volunteer aid to vulnerable people and internally displaced persons is arranged by the Centr Gostinnosti organization. The organization’s phone number is +380985129232; the Facebook page (in Ukrainian)
- Cherkasy | Ukrainian Volunteer Service (Telegram chat)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Evacuation from Cherkasy (table)
- Humanitarian aid table (compiled by Israeli volunteers)
Chernivtsi
- Chernivtsi | Ukrainian Volunteer Service
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Announcements of evacuation from Chernovtsy (table, updated daily)
- Humanitarian aid table (compiled by Israeli volunteers)
Chernihiv
Volunteers
- Chernihiv | Ukrainian Volunteer Service (Telegram chat)
- Search for humanitarian and volunteer assistance in all regions of Ukraine
- Humanitarian aid table (compiled by Israeli volunteers)
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Evacuation
- Evacuation from Chernihiv (Instagram of a verified team of volunteers)
- Evacuation from Chernihiv (table)
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Medical/humanitarian aid
- Humanitarian assistance to the military and their families, as well as to civilians from the Unified Volunteer Center in Chernihiv: the organization’s Facebook page (in Ukrainian)
- Online map of volunteer hubs and free pharmacies in Chernihiv: the locations contain contacts and details of the assistance provided (in Ukrainian)
Transport
Evacuation and movement around cities
- Daily updated information about the train traffic in Ukraine and abroad, shedule of evacuation routs on the site uz-vezemo.com (in Ukrainian);
- A request for help in moving from point A to point B from the "UkraineNow" initiative (in Ukrainian and English);
- "Sharry" service that helps to look for a ride in the chosen direction (in Ukrainian, English, Russian and Polish);
- "Nam po dorozi", a Telegram-bot that connects Ukrainians with cars and Ukrainians who need to evacuate (in Ukrainian);
- A contact in Telegram for getting volunteer help in evacuation from the "Free Belarus Center" organization;
- Autopark Bolt offers its cars for evacuation in some of the Ukrainian cities (Zaporizhzhia, Kharkiv, Zhytomyr, Sumy, Dnipro, Chernihiv, Poltava, Cherkasy, Kherson, Mykolaiv, Odessa, Kryvyi Rih, Kyiv). You can leave a request for using a car via a form (in Ukrainian) or by phone: +380982040707;
- Telegram chats that help to look for transport in Ukraine and abroad (evacuation assistance, commercial transport, passenger and transporter search): "Evacuation Ukraine", "A ride to the west", "Transportation to Poland" (in Ukrainian and Russian);
- Commercial transport on the route Chernivtsi — Ternopil — Lviv — Lublin — Wrocław — Łódź: a group on Viber (in Ukrainian and Russian);
- Evacuation by regions and cities all over Ukraine: table (in Ukrainian and Russian; the table created by volunteers, specified contacts have not been verified for a long time).
Bridges in Kiev
[Information as of 04.04.2022, source] For communication between the left and right banks of Kyiv Pivnichnyi Bridge and Darnytskyi Bridge are open. Pivdennnyi Bridge remains open for public transport. Paton Bridge is blocked, there is no passage.
The city reminds drivers to obey traffic rules and allow ambulances and humanitarian supplies to pass.
Transport in Kyiv
- [Information as at 25.08.2022, Source] Public transport returns to its usual schedule: from today, the subway will run until 22:00 in the mode of transportation, ground transport — until 22:30.
- Please note that subway stations are closed after the last train has departed.
- During the air alert, ground public transport is suspended, as well as traffic on the ground sections of the subway.
- Underground metro stations will operate as a shelter 24 hours a day.
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Metro
How the subway works in Kyiv: the mode of operation of stations and trains (site).
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Ground transportation
Regularly updated link with the timetable of ground public transport in Kyiv.
Housing
We would like to point out that although we have checked all the links below, the offers have not been checked by us. These offers are mainly from individuals. Please keep this in mind when asking for help.
- mapahelp.me — a resource for finding help all over the world (housing, shelters, medical aid, food, pet kennels, etc.)+ add your own organization/place on the map;
- Map of temporary accommodation in Ukraine: contact details of territorial communities for internally displaced people, humanitarian centers, free accommodation offered by private individuals in Ukraine and Europe. The map shows border-crossing points (the team of chatbot "Turbotnik" coordinates the information, in Ukrainian);
- Map: free housing offers in Ukraine and Europe (mostly farms, eco-settlements, permaculture centers) + contact information;
- A website for searching free housing in safe cities of Ukraine and abroad (in Ukrainian, Russian and English);
- Temporary housing in Ukraine — website "Pryhystok" (languages: Ukrainian, English, Czech, German, etc.);
- Contacts of urban/rural communities where internally displaced persons can apply for assistance (website, language: Ukrainian);
- You can ask for help or offer help on Ukraine Now platform: transport, temporary accommodation, volunteer help, assistance to animals, evacuation, etc. (languages: Ukrainian, English, French, etc.);
- Telegram chat for finding housing/shelter in Ukraine; to find a home/shelter in Ukraine (language: Ukrainian);
- Telegram channel "SafeHomeUA", where they publish information about housing, evacuations, food and assistance for refugees in Ukraine and abroad (language: Ukrainian);
- Turbotnik chatbot (“One who takes care”). It helps Ukrainian refugees receive temporary housing and necessities in Centers for the Delivery of Administrative Services, now operating as care centers. The chatbot is available 24/7 (in Ukrainian);
- "UA HELP NOW" chatbot for finding help in all the regions of Ukraine (in Ukrainian).
Humanitarian aid
- The Future for Ukraine Foundation helps medical institutions, wounded people, families of IDPs and children affected by the war. To get help, fill out an application at the website (languages: Ukrainian, Polish, English);
- Evacuation, humanitarian aid, legal and psychological support for those affected by the war in Eastern Ukraine: Instagram of "Vostok SOS" organization, the website of the organization (in Ukrainian and English);
- The “Help people” organization provides food, evacuation, temporary accommodation, and psychological support for people affected by the war (in Ukrainian and English);
- Humanitarian aid, psychological and legal consultations, educational classes for children, assistance with employment: SpivDia platform (in Ukrainian and English);
- “Divchata” public organization (NGO "Girls") implements projects to provide humanitarian assistance to children and women affected by the war. They provide food, baby food, diapers for adults, diapers and wet wipes for children, hygiene products for women (website, in Ukrainian and English);
- A map of humanitarian aid services across Ukraine and in other countries (in Ukrainian, English, and Russian);
- Regularly updated map of functioning grocery stores throughout Ukraine, addresses (in Ukrainian);
- Turbotnik chatbot (“One who takes care”). It helps Ukrainian refugees receive temporary housing and necessities in Centers for the Delivery of Administrative Services, now operating as care centers. The chatbot is available 24/7 (in Ukrainian);
- "UA HELP NOW" chatbot for finding help in all the regions of Ukraine (in Ukrainian).
Volunteers/Mutual Help
- Service "Potreba" — find and offer help: temporary accommodation, evacuation, transport, food, clothes, medicines, medical help, animal care, etc. (in Ukrainian);
- Platform “Poryad” for mutual help in Ukraine: on the website, you can offer help or ask for transport, humanitarian, consulting, and other aid (in Ukrainian);
- Platform "J for UA" — support and assistance for citizens of Ukraine affected by war: find and offer help to evacuate, humanitarian aid, medical and psychological consultations, and other advice. The site has contact numbers and application forms (in Ukrainian, English, Hebrew);
- You can ask for help or offer help on Ukraine Now platform: transport, temporary accommodation, volunteer help, assistance to animals, evacuation, etc. (languages: Ukrainian, English, French, etc.);
- Support site "Defense online". You can leave an application to get or provide help, as well as contact a volunteer (in Ukrainian);
- Telegram chat "My Kyiv" on mutual help in Kiev: announcements of mutual help, work, rent, etc. (language: Ukrainian);
- Telegram chat "Ukrainian aid" for searching and offering volunteer help in Ukraine: informational support, transport, humanitarian and psychological aid, and other (languages: Russian, Ukrainian);
- A chatbot "SaveUA" for finding volunteers or offering help in your region (in Ukrainian);
- UA HELP NOW chatbot for finding help in all the regions of Ukraine (in Ukrainian);
- "Stop Russian War" is a chatbot providing information from local residents on the movement and location of equipment, weapons, foot troops, etc. of the invading forces (in Ukrainian);
- The "Eround" application: an interactive map of Ukraine with announcements from people who need help or provide it. Android and iOS.
Refugees
Refugees Memos
Documents to take with you
- Passport or any other ID.
- Documents for any children accompanying you (passports, if any; birth certificates)
- Documents to confirm relationships, such as marriage certificates, birth certificates. Even if your relatives are not traveling with you now, this may be the reason for their relocation and family reunification later.
- Take photos of the essential documents on your phone in case they are lost or stolen.
- Keep tickets and documents confirming your route, such as tickets, refueling receipts, etc.
- If you were in real danger, keep the evidence. Photos on the phone of destroyed or damaged housing, videos of shelling or bombing may be useful
If you do not have these documents (they were lost, they burned, etc.), take any other documents, such as driver's license, military ID, education documents, birth certificates, savings passbooks, utility statements, registration of housing ownership, etc. The more documents you have in your name, the better.
If you lost your passport or ID, you can find it again in “Diia” app. The app is now connected to the population register again. The digital passport has the same legal force as the paper one and can be shown at checkpoints, to the representatives of the military and the police. Find more information on the website (in Ukrainian, Russian, English).
Document with the list of things refugees need to pack for the road (language: Ukrainian).
How not to fall victim to human trafficking
How to protect yourself and not become a victim of human trafficking: a memo for refugees and people in crisis from Feminist Anti-War Resistance: amemo in Russian; amemo in Ukrainian.
Human trafficking aimed at exploitation and illicit profiteering is a grave crime against the person which is widespread across the globe. Anyone can fall victim to human trafficking, however, refugees and displaced persons are particularly vulnerable categories. They were forced to leave their homes, with no livelihood, under stress and desperately searching for a chance to start a new, decent life, provide for their family, overcome an addiction. This vulnerability is shamelessly exploited by criminals, who lure in defenseless people willing to believe the promises of jobs, wages and accommodation.
The situation around Ukrainian refugees is similar to many other emergencies that have caused large migration flows, be it natural or technological disaster. Criminals do not waste a single chance to profit from human misery. In this case, such attempts are particularly cinical and cruel as it concerns women, children and the elderly fleeing from shelling, bombing and mines.
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How does one prevent such a crime? How to avoid becoming a victim of modern-day slavery when all the dangers are seemingly behind you?
1. First — remember that the risk of falling victim to human trafficking is real.
- Most commonly, recruiters are the first to appear. These are people who may offer one employment. When it comes to young women and girls, they will be approached about working as a dancer, animator or a photo model, a housekeeper or a nanny, a waitress or a secretary in a "good firm". The promised salary for such a "position" is usually extremely high. The victims tend to find themselves in a situation of sexual exploitation.
- Romeo recruiters look for approaches to girls, court them, give gifts, promise to marry, and, having gained trust, and often evoking tender feelings in return, involve the victim in forced prostitution.
- When it comes to the elderly and the disabled, then they may be offered temporary easy work but in reality this turns into forced begging.
- Young people may be offered by recruiters to work on a construction site or on a farm, and the result will be labor exploitation or exploitation in a criminal sector (for example, in the drug industry).
- Recruiters gain the trust of a potential victim by expressing sympathy, promising help with paperwork, travel expenses, food, good wages, access to education for children, and access to medical services for those in need of medical care. Do not trust them!
2. Second — stay vigilant when it comes to seemingly attractive employment and housing offers.
The most common wording that psychologically affects the victim: "The group is almost completely staffed, there are only a few places left"; "Documents can be issued later"; "You should leave immediately, otherwise the vacancy will get away".
Typical signs that you are being deceived:
- No stipulated working conditions (no contract or labor agreement). If there is a contract, you must study it carefully, consult a lawyer, and do not sign if something is unclear.
- You are being convinced that there is no need for a work visa and knowledge of a foreign language is not required (if you are being offered a job abroad). Working on a tourist visa is a gross violation of the law, do not put yourself in the position of an offender. And without knowing the language, it will be difficult for you to defend your rights in a foreign country
- There is no information about the company. Check for information online.
- The promise of high wages in the absence of the necessary qualifications. You can compare the wage with data on the average wage for similar work.
- A one-way paid ticket, (you will have to "work it off"). This creates the situation of debt bondage with fines that will accumulate for made-up reasons.
- Illegal passport confiscation under any premise (for example, for registration)a. Never surrender your documents to anyone.
3. Third — know whom you can contact if trouble came after all and you did find yourself held by force.
- Memorize the phone numbers and the address of your consulate in another country.
- Memorize the phone numbers of the hotlines for victims of human trafficking.
Phone numbers:
1547 (Ukraine)
+7 (800) 550 71 40 (Russia)
+48 22 628 01 20 (Poland)
+1 (888) 373 7888 (the USA)
+372 6147 393 (Estonia)
+370 61691119 (Lithuania)
For more countries see the website of the European Commission.
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Take copies of your documents and leave them with the people you are close with. Tell them where you are going to work and leave them the contact details of the firm you have signed a contract with. Agree on a code word for your relatives (for a possible phone conversation in the presence of those who are holding you) that will signal to them that you need help.
Be careful in your online contacts. Remember that criminals make full use of the Internet to recruit potential victims, control and blackmail them. Never post sexual photos or videos online as well as personal information – criminals can take advantage of them. Remember that even people close to you might be taking part in human trafficking.
Stay vigilant. It is easier to prevent a crime than fight its consequences.
Your actions if you plan to evacuate
1. Choose how you will travel
- by car; not all routes are safe, there may be traffic jams and blown up roads.
- by train; the safest way but it is not always possible to get on a train due to large numbers of people.
- buses / minibuses; check the carrier's information, especially when you travel with a small group of people. Unfortunately, there are known cases of human trafficking.
2. Choose the point to cross the border (information on queues at border crossing points can be found here).
3. You can use a travel (foreign) passport / an internal passport (any kind) / a birth certificate (for children) to cross the border. If none of these documents are available, you will need to write an application for international protection (a refugee status).
4. Animals may cross without documents.
5. Children may be allowed to cross without their parents.
6. Once you cross the border, you will meet volunteers who are ready to help you (feed you, keep you warm, explain how to find accomodation and get to other cities/countries).
- A memo from the "I support Ukraine" project with information for Ukrainian women trafficked to Russia and the self-proclaimed LPR/DPR: sequence of actions upon arrival, departure from Russia, answers to common questions (languages: Russian, Ukrainian).
Memos for women
- Chat-bot «Safety of women behind the cordon». Here you can find all the important information to keep women safe at the border: embassy addresses, chats for crossing the border, vouchers for free housing, etc.
- Telegram-channel collecting information about crimes against women (in Ukrainian)
- How not to become a victim of human trafficking at the border if you're a woman: memo-1 (website, in Ukrainian), memo-2 (Instagram, in Ukrainian)
- Memo on Twitter for women: how to stay safe at the border, on the road, in another country
Money
Forbes Financial Guide for migrants: what to do with hryvnias and Ukrainian accounts if you went abroad (in Ukrainian and Russian).
From March 25th, 2022, Ukrainians can apply to the branches of banks in Poland (information on specific bank branches will be announced later) to exchange cash - from Hryvnia to Polish zlotys. The exchange rate will be as close as possible to the official one [Source, 22.03.2022].
Information about social payments to refugees and forced migrants from Ukraine in different countries: Telegram channel (in Ukrainian, Russian).
Сheckpoints
Please remember that checkpoints are a hazardous place, first and foremost, for the military. A soldier never knows who is approaching the checkpoint, what intentions the people in the car have, etc.
- Keep your documents where you can quickly reach them. Never keep the documents in women's or chest bags so that the soldier does not think that you are reaching for a grenade. It is better to keep them in the pockets of your outer layer of clothing.
- Hide your mobile phones (a phone is an irritation factor).As soon as you arrive at a checkpoint, put your hands in front of you.
- This is the most important thing to remember. A soldier feels calm when they can see your hands. The driver puts their hands on the steering wheel, the front-seat passenger puts hands on the glove box, and the passengers in the back put hands on the seats in front of them.
- When showing your documents, take the passport carefully, hand it to the soldier and return your hands to their original position
Border crossings
- Information on queues at border crossing points can be found here. The "Countries bordering Ukraine" section has details on border crossings for each country
- Telegram chats for mutual help and exchange of up-to-date information on the Ukraine—Moldova border crossing points: Mamalyha — Criva, Kelmentsi — Larga, Rossoshany — Briceni, Bronnitsa, Sokyriany, Mohyliv-Podilskyi
- Telegram-chats for peer support and information exchange about border crossings between Ukraine and Poland (in Ukrainian): Rava-Ruska — Hrebenne, Shehyni — Medyka,Smilnytsia — Krostsenko, Krakovets — Korczowa, Hrushiv — Budomierz,Ugryniv — Dolhobyczow, Ustyluh — Zosin
- Telegram chats to cooperate and exchange up-to-date information about Ukraine-Slovakia border crossing (in Ukrainian): Uzhhorod – Vyšné Nemecké,Mali Selmentsi – Veľké Slemence, Malyj Bereznyj – Ubľa
Evacuation and transport
General Information
You can evacuate by train / bus / car, see the updated map for safe ways. It also contains information about waiting times at border posts (languages: Ukrainian, English).
In this section, we have collected useful links and contacts which can help you to leave an unsafe location by car or get to the departure point of a train or a bus.
Evacuation
Moving in Ukraine
Ukrainian Railways have created a new resource for passengers. It contains all the relevant information (about evacuation flights, international routes, railway stations, queues at border crossing points with EU countries)
- Service for placing requests for evacuations and humanitarian transfers (Ukrainian / English)
- A Telegram bot that helps find and offer help with evacuation (housing, transport)
- A resource for finding help with transfers, housing abroad, etc.
- Service to find fellow travelers (in Ukrainian)
- A resource for finding and offering help, transfers, and housing both for people remaining in Ukraine and those trying to leave
- Telegram-chat for finding traveling companions and transport in Ukraine (in Ukrainian and Russian)
- More information is collected in the section "Evacuation and movement around cities"
Leaving from particular cities
- “Help People” organization helps to leave Kharkiv region, Donetsk region, Luhansk region, and Kherson region: you can register for evacuation on the website (in Ukrainian, English);
- Evacuation from the controlled territories of Donetsk Oblast and Luhansk Oblast is organized by the charity fund “Yangoli Spasinnya” (Angels of Salvation). To register, you need to fill out the form (in Ukrainian);
- Volunteer help with evacuation from Chernihiv: information about trips is published onInstagram. You can support the volunteer team on the website;
- A website with contacts of the volunteers in Bucha, Irpin, Gostomel, Vorzel;
- Evacuation from the frontline areas of the Donetsk oblast by the Vostok SOS organization: safe exit to evacuation trains, assistance with evacuation of people with disabilities: website (languages: Ukrainian, Russian). Evacuation announcements are published on the organization’s Instagram page (in Ukrainian);
- Dopomoga Zakarpattia is a website with the information about evacuation from Zakarpattia Oblast;
- A telegram chat that helps to get a ride from Kyiv;
- Telegram chat that help to find companions to the train stations in Obolon area.
Moving from Ukraine abroad
- Evacuation of children, families, people with disabilities, help with temporary accommodation in Ukraine and abroad, and humanitarian aid is provided by the charity fund “Save Ukraine”. Hotline: 0800333129, the website (in Ukrainian, English);
- Help from the Fond vilnih i nebajduzhih (Fund of the Free and Caring) with going abroad and organization of temporary accommodation in Europe for women, children, and elderly people: to apply for assistance, you should fill out the form (in Ukrainian). More information is on the fund’s Facebook post and website (in Ukrainian);
- Interactive map with information about the current conditions of entry to world countries for citizens of Ukraine from the Ministry of Foreign Affairs of Ukraine (in Ukrainian);
- Service for placing requests for evacuations and humanitarian transfers (Ukrainian / English);
- Chat-bot for leaving Ukraine and getting assistance abroad;
- Application form for evacuation and transport support from Project Dynamo (Ukrainian / English);
- Application form for getting support from Rubikus.HelpUA: evacuation from Ukraine and search of temporary housing in Europe (Russian / Ukrainian / English);
- Google form for getting emergency help in relocating from Ukraine;
- Evacuation to the Polish border from the volunteer group "Israel4Ukraine": a form to apply for help on the website (languages: Ukrainian, Russian, English);
- A group on Facebook about transfer Ukraine – Poland;
- Telegram channel with the information about evacuation to Poland;
- TG-channel «Help for those leaving abroad» with useful information and contacts by country;
- Volunteer assistance in evacuation from Ukraine to Finland: Facebook group (in Finnish; automatic Facebook translator into Russian).
Trains
«Ukrzaliznytsia» launched a new website for passengers — uz-vezemo.com
The website contains up-to-date operative information about
- evacuation trains;
- international routes;
- railway stations;
- queues at border crossings with EU countries.
Information about Przemyśl — Prague route (departure three times a week).
At the moment, the evacuation trains "Ukrzaliznytsia" continue to operate in one direction: on the way Pokrovsk - Dnipro - Lviv [schedule in the source; in Ukrainian].
Local authorities urge the residents of Slavyansk, Kramatorsk and the nearest settlements to evacuate. You can leave for safe areas by train through Kharkiv. Trains depart to Kharkiv from Lozova station 6 times a day: 05:10, 07:00, 12:44, 15:43, 17:40 and 19:40 (to Biliaevka).
You can leave Kharkiv for:
- Uzhgorod (train Nº 45, departs daily at 13:10);
- Ivano-Frankivsk (train Nº 15, departs at 16:35 on even dates);
- Kyiv (train Nº 725, departs daily at 08:30 and train Nº 723, departs daily at 13:34);
- Odesa (from 29.07.: train Nº 287, departs at 07:58 on odd dates).
At Lozova station, you can take the Kharkiv – Odesa train (Nº 287, from 29.07.): the train from Kharkiv arrives at the station at 10:24. [Source: Telegram-channel of Ukrzaliznytsia, in Ukrainian.]
Air Transport
The WizzAir airline offers citizens of Ukraine free flights throughout Europe: to book a ticket for the period from September 15 to December 8, visit the website. To take advantage of the promotional offer, enter the number of the passport of Ukraine.
Buses
- MEDiBUS — evacuation buses from Ukraine to Chisinau, equipped for the comfortable transfer of people with disabilities (beds, doctor escort, first aid on the road available). Details and application form for evacuation on the website (in Ukrainian);
- Evacuation buses on route Kyiv — Lviv — Polish border from the Free Belarus Center initiative. If you need to be evacuated (the bus is available for women, children, and men), fill this form. If you have filled this form previously, but weren’t evacuated, fill it again. The volunteers will contact you and will give you information on the place of departure and other details;
- BUSFOR — website, on which bus tickets can be bought (large selection of bus routes);
- List of cities, from which international buses depart (in English);
- Evacuation buses from Lviv to Germany and Austria (Website in English)
- Bus arrangement from Kyiv, Kharkiv and Poltava. To receive help with evacuation, fill this form (volunteers from Israel);
- The spreadsheet with the list of evacuation bus routes and schedules from Kyiv to Western Ukraine, Poland, Hungary, Moldova provided by organizations from Israel (updated regularly).
Information for men
Instruction: how to leave Ukraine for a man with children
If a man has any exemptions (please see below) that allow traveling abroad, they must go to any military registration and enlistment office to obtain a travel (exit) permit. This is the document to show at the border.
While martial law is in effect in Ukraine, male citizens aged 18 to 60 may not leave the country. [Source, 27.02.2022]
The following categories of men are exempt and may cross the border:
- those who have a certificate of draft deferment/exemption and a notification of enrolment in the special military register;
- those who have a certificate from a military medical board proving they are unfit for military service.
In addition to that, the restrictions do not apply to persons who:
- have three or more children under 18 years in their care;
- are raising a child or children younger than 18 years on their own;
- those with disabilities (regardless of the group, with a supporting document);
- those accompanying people with disabilities of groups I and II, children with disabilities, orphans. In addition, men are allowed to leave Ukraine on their own to care for people who are abroad and need constant care. For information on when this is possible and what documents are required to cross the border, see Rules for crossing the state border (p.2.1, paragraph 12-13, in Ukrainian);
- those permanently residing abroad who have a corresponding mark in their passport documents;
- those who are applicants for professional higher or higher education abroad (the following documents are required: a student card or student visa; translated and notarized documents on studying at a foreign university; a document on granting a deferment of military service; a certificate for traveling abroad issued by a local recruitment center and social support);
- those who are authorized representatives of a monitoring group, created in accordance with the order of the Ministry of Social Policy, and sent to monitor the conditions of stay of children outside Ukraine.
Travel abroad is also allowed for the following categories of men liable for military service:
- drivers involved in the transportation of medical and humanitarian aid for the needs of the Armed Forces or the population of Ukraine (with permission to travel abroad from the Ministry of Infrastructure or the regional military administration) and drivers of companies that have a transport license (on a vehicle weighing more than 3.5 tons);
- employees of railway transport enterprises (the decision to travel abroad is made by the Ministry of Infrastructure or regional military administrations);
- athletes and coaches of the national teams of Ukraine, as well as specialists providing them with medical, organizational and other support (documents from the Ministry of Youth and Sports of Ukraine are required for departure, confirming participation in the event abroad).
[Source: website of the State Border Guard Service of Ukraine, in Ukrainian]
Starting September 1, legal entities and entrepreneurs will be able to apply for a permit to travel abroad on business trips up to 7 days long. This can be done with “єВідрядження” service on “Дiя” portal. See the website of the Ministry of Digital Transformation of Ukraine for more details (only in Ukrainian).
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Notes
A man with a white card stating «transferred to the reserves» will not be released from the country during wartime.
Foreign nationals, including men aged 18 to 60, may leave the territory of Ukraine without any restrictions.
Evacuation with kids
General information
- Make sure the children have notes/tags with their parents' details, such as aphone number, residential address, etc. You can sew tags on the inside of children’s clothes, put them into pockets or write on the body with waterproof markers. Remember that children get lost. And it is extremely difficult to find their parents quickly if there is no information about them
- Your child should have such notes/tags even if they seem old enough and/or have their own phone number. When in shock, anyone can forget anything.
- Do not sew any tags with the child's name and surname where they can be seen easily. Children automatically trust any person who calls them by their first name.
- Unaccompanied minors may enter many countries on their own (check the relevant country page for more information). If no relatives meet such children in the destination country, they should tell this at the border to people in border guard uniforms. In this case, social services staff will take care of the children.
- Teach children what they should do if they get lost: keep standing in the place where they last saw the people they are traveling with. If there is a person in uniform nearby (a policeman, a train conductor, a border guard), a child can ask them for help. If there is a shop, a cafe, or a bank, they can go there and ask for help at the cash register or from a security guard.
How do you talk to children about the war
- Use the wording that is easy to understand for kids. If there are no words to explain it clearly to them, introduce new words. Try using games to find out what they mean.
- Talk about feelings / emotions. This is the way to make children feel they have support. You can talk about feelings using questions: «How does it feel? What do you think about it?»
- Let the child live out their emotions without stifling them. While playing, imagine what can be done in one situation or other.
- Answer their questions, even if they are unethical. Rejecting or silencing these questions, we give room for wild assumptions and worries.
- Just be there: support and accept the child’s feelings and emotions.
Evacuating with children: useful links
- TG-bot where you can get support in case of a missing child / offer help in finding (launched with the support of the Office of the President of Ukraine, UNICEF, and Ukraine’s Ministry of Social Policy)
- Interactive map with relevant data on filling stations, pharmacies, shelters, aid stations, vehicle service stations, drinking water sources, and post offices in Ukraine
- Service of Child Search and Rescue: website, FB
- Report a missing child abroad / view the list of missing children: website, FB
- All-Ukrainian Union «Search for Missing Children»
- Instruction: how to leave Ukraine for a man with children
Fleeing with Pets
How to behave in an emergency
- If caught by danger or a danger warning outdoors, take your pet into your arms or on a short leash.
- Hide in a safe place if possible.
- If you have an opportunity to distract your pet for a while, use it by all means. Give them something to lick, chew or tear.
- If you cannot get out of your hiding place for a long time, help your pet fall asleep. Sleeping helps both pets and their owners to cope with the stress. Remember that it is easier to fall asleep when you are warm, so try lying down next to your pet to keep both of you warm and get a good night's sleep.
- Some animals find it easier to calm down with thick wrapping. For example, you can wrap a scarf tightly around your pet's torso, leaving their legs free
- Petting can also help an animal to calm down. Try to use long and gentle strokes with mild pressure. Watch your pet's reaction and stop as soon as they pull away – it means they are uncomfortable.
Instructions for first aid to an animal on thewebsite: sequence of actions in case of loss of consciousness, bleeding, fracture, burn (in Ukrainian).
Evacuating with a pet: preparation
- Keep your pet on a leash or keep the leash within easy reach.
- Make sure that your pet gear is secure, check all the fastenings and clips (seehow to make a simple harness from scratch, in English).
- Choose reflective leashes, collars, carriers, or harnesses whenever you can.
- Bring cats and smaller dogs in pet carriers.
- Your pet should wear an ID tag on a separate string at all times. If you do not have an ID tag, make it from anything you can find or write down your details on pet gear or even on your dog’s/cat’s belly using a waterproof marker.
Recommendations for helping cats and dogs: creating comfort, transportation, feeding, adaptation (in Russian).
Evacuating with a pet: what you should bring along
- Plenty of food, for instance, if you plan to get to an EU country in a day, bring pet rations for at least 3 days
- bottled water
- bowls, a pad and/or a blanket for your pet
- cleaning supplies in case you won’t be able to take your pet out for a walk
- a muzzle (for larger dogs)
- your pet’s documents (if any)
- parasite control items
- first-aid kit for pets
Pet boarding and support
- Petsi — a phone application (app) that helps people search for missing animals (English) - you will need to get your pet registered, preferably before your departure;
- What you should bring along — lists — documents, things. (Russian, Ukrainian) (1+1)
- What you should have in the first-aid kit for your pet — a list;
- Support group for people with animals abroad a Facebook group — accommodation, transportation, reception, assistance for Ukrainians from abroad etc. (English, Russian);
- A 5 min video «How to make a simple harness from scratch» (English).
Animal rescue organizations in Kyiv region
- «Save Animals» organization, search, rescue, help for animals in war-torn cities. Contacts: website, Telegram (languages: Ukrainian, Russian);
- Application Form to save an animal in Kyiv or oblast from «ZooPatrul» organization. Contacts: Facebook, Instagram (languages: Ukrainian);
- «Hatul Madan» shelter saves animals left without owners in Kyiv oblast. Helps owners find their pets. Contacts: Facebook, Instagram, Telegram, hatulmadan.ukr@gmail.com, +380 99 752 0627 (languages: Ukrainian, Russian).
General rules for EU countries
On May 7, the EU countries abolished the simplified import regime for animals, which was in effect after the start of a full-scale invasion by Russia. [Source, in Ukrainian]
Under the new rules for dogs, cats, ferrets (companion animals), the animal must:
- be correctly identified by microchip;
- vaccinated against rabies and have a valid vaccination;
- pass the test for the level of antibodies against rabies by titration;
- have a valid passport issued in one of the EU countries or a health certificate that complies with the model established by EU legislation.
If there is no document, you need to notify the competent person, fill out an application and go through a simplified procedure for crossing the border. In Poland, for example, your pet will be tagged and vaccinated against rabies free of charge.
You can check the rules for crossing the border with pets on an interactive map from the Ministry of Foreign Affairs of Ukraine (in Ukrainian). Carefully study the regulations in the destination country, preferably from several sources - they may differ and update.
Updated entry rules for pet animals from Ukraine
Правила-1 (PETA) - общие для ЕС и по странам (англ.яз.). Правила-2 (Welttierschutz) - по странам (рус., укр., англ., нем., польск., румын., слов.яз.). Правила-3 (IFAW) - информация по странам и помощь волонтеров на границе (укр.яз.)
International and temporary protection
General information
Who is this section for?
For those fleeing war with Russia or who have a well-founded fear of being persecuted on grounds of race, religion, nationality, political opinion or membership of a particular social group in their country.
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Before obtaining protection, the EU allows Ukrainians to stay in its territory without a visa for 90 days.
Then there are several options for legalisation: obtaining temporary protection status (which has more advantages, created especially for those fleeing the war in Ukraine) and obtaining refugee status.
Important: temporary protection status is different from refugee status. See the table (adapted for printing) for the differences.
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Useful Resources
- Facebook page «Community Help for Ukraine» with a list of links to international organizations providing assistance to Ukrainians.
- Information resource "4refugeers.info" for refugees and forced migrants from Ukraine by country: conditions of entry, sequence of procedures for obtaining asylum / temporary protection status, links to organizations providing assistance to refugees in different countries (in Ukrainian).
- ‘Varenik’: a tool to compare conditions of stay in different countries for Ukrainian refugees: comparative information on entry, legalization, assistance provided, access to services (in Russian). The tool was created by the Rubicus organization (website in Russian, Ukrainian, English).
The citizens of Ukraine affected by the Russian aggression may lodge an application to The European Court of Human Rights to record the war crimes with the option to receive compensation for damage suffered. See the website (in Ukrainian) for details and procedures on how to file a lawsuit. The applications shall be filed within 4 months from the moment of violation of human rights, but no later than January 16, 2023. [Official source in Ukrainian].
Temporary protection (simplified procedure)
Receiving Temporary Protection
Information on obtaining Temporary Protection can be found on the EU website. Explanation of the EU directive on temporary protection for those fleeing war with Russia.
Who is eligible
- Ukrainian citizens who were permanently residing in Ukraine before this date;
- Citizens of third countries or stateless persons who, before this date, held refugee status or equivalent national protection in Ukraine;
- Family members of persons indicated in the first two bullet points, if they were located in Ukraine or resided there until 24 February 2022;
- Stateless persons or citizens of third countries residing in Ukraine who have a valid permanent residence permit in Ukraine and who are unable to safely return to their own country.
What is provided
- Simplified border control procedures and more flexible conditions on entry (for example if someone does not have a foreign passport or if their passport is not biometric);
- The right to reside in the EU;
- Access to the EU job market;
- Access to medical services in the EU;
- Access to social services in the EU.
Duration
1 year (from 03.03.2022) with a 6 month automatic extension if the situation does not improve, and then, if necessary, one more extension of the same duration. Following that, protected status can be extended by the Council of the European Union by one more year – so, three years in total.
International protection
Receiving international protection or refugee status
This section will be useful for those who cannot use the simplified system for obtaining temporary protection or who want to obtain refugee status.
The procedure has 4 steps:
- Applying for protection;
- Interview;
- Evidence assessment (based on information you provide and the information gathered about you, the Department will determine whether your fear of persecution or the risk of serious harm to you if you return is objectively justified);
- Providing the decision (the outcome can be a decision to: provide a refugee status, provide extra protection, refusal to provide a refugee status and extra protection.
What are your actions?
- Apply for protection (you can apply for international protection at the border or on the territory of the state at the border service department. After submitting the application, you must register with the social and medical assistance system within 2 days);
- Pass an interview. (it is conducted to clarify all the important circumstances of the case. After answering formal questions, you will be asked to detail the reasons why you left the country and explain why you are afraid of returning);
- After the interview, you will be offered accommodation in a refugee camp (which you can opt out of) where meals and humanitarian aid are provided. You may be given a minimum cash allowance until a decision is made on your case. It is important to note that in different European countries the conditions for receiving and granting asylum are not the same;
- While your case is processed, you will not be allowed to travel outside the host country, but you will be able to move within its borders;
- After receiving an asylum decision, you will be able to travel outside the country on the same conditions as all other citizens of the country. Your stay in other countries must not exceed a total of 90 days out of 180;
- Upon returning to your home country (visiting the embassy of your country), the refugee status is canceled, as this means that you no longer need protection and can be in the territory of your state.
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Dublin agreement applies inside EU. What is this? Brief.
Dublin agreement is a part of EU law. It defines which country should process your asylum seeker application.
Most of the time migrants are supposed to apply for asylum status in the country, where they cross the EU border for the first time. There are some exceptions from this rule, described below.
Dublin procedure has two goals:
- ensure that your asylum seeker application is forwarded to government officials of the country obliged to process it
- make sure that you did not apply for asylum status in multiple countries to extend your stay inside one of those countries
Which countries signed the agreement?
32 states: Austria (AT), Belgium (BE), Bulgaria (BG), Hungary (HU), Germany (DE), Greece (EL), Denmark (DK), Ireland (IE), Italy (IT), Spain ( ES), Cyprus (CY), Latvia (LV), Lithuania (LT), Luxembourg (LX), Malta (MT), Netherlands (NL), Poland (PL), Portugal (PT), Romania (RO), Slovakia ( SK), Slovenia (SI), United Kingdom (UK), Finland (FI), France (FR), Croatia (HR), Czech Republic (CZ), Sweden (SE), Estonia (EE) and 4 states, associated” with the Dublin Regulation (Norway (NO), Iceland (IS), Switzerland (CH) and Liechtenstein (LI)) .
What can affect the decision on which country will process your applications?
- Your family member (spouse of a child younger than 18) received protection in another country or is actively seeking for protection in another country
(If you wish to be reunited with this family member, you must notify the Office of Migration as soon as possible. At the same time, you and your family member must express your consent to be reunited in writing, and this consent must be communicated to the Office of Migration).
- You have visa or permission to remain in another member state
- Your fingerprints were processed for “Eurodac” system in another member state (for example, to apply for Schengen Visa)
- There is evidence that you remain or have already passed through another member country.
You can also reunite in the same country with your mother, father, child, brother or sister, if all of the following is true:
- They legally reside in one of the Dublin agreement countries
- some of you is pregnant or have a newborn baby, or some of you is seriously sick, have long-term severe health condition or elderly
- One of you depend on the support of another who can supply such support
How long does it take for your application to be forwarded to another country?
- 2 months based on your fingerprints
- 3 months based on another criteria (time is measured from the moment of application)
If you do not agree with the decision to transfer you to another country, you can file an administrative complaint with the court within 20 days from the date of delivery of the decision of the Migration Board to you.
During this procedure, you can ask for legal assistance and, if necessary, linguistic support. You are entitled to this assistance free of charge if you cannot cover the cost of it.
What happens with your personal data?
The authorities of the Dublin countries may share the data you provide to them during the Dublin procedure for the sole purpose of fulfilling their obligations under the Dublin Regulation and under the Eurodac Regulation. You can request that the data collected in your case, including the data in the Eurodac system, be read to you, corrected if it is inaccurate or deleted if it is processed unlawfully.
What rights do you have after applying for protection?
Eligibility for ADA benefits. This right is enjoyed by all applicants, including those whose case is being considered under the Dublin procedure. The benefit ceases from the moment of transfer to the country responsible for the asylum application.
Asylum seekers can contact the Medical Service Centers (PASS) located in hospitals. Treatment and medicines are provided free of charge. There are also free dental, eye and psychological services provided by associations or maternal and child health services.
Applicants are eligible for CMU's universal health insurance as soon as their asylum application is registered. This insurance allows the applicant to receive all medical and hospital services free of charge for himself, his spouse and children.
An administrative (postal) address (domiciliation) is also provided, which enables them to receive mail. This is a very important moment for all applicants, as all information from the authorities responsible for receiving asylum seekers will be sent to this address.
Accommodation around the world
Maps
- I CAN HELP HOST — a world map that shows the locations where people are ready to provide free accommodation to refugees from Ukraine. The site has offers from both the individuals who care and organizations/hotels/hostels
- mapahelp.me — up to date map to find help in Europe (housing, healthcare, food, pet boarding services, etc.)
- Map: free housing offers in Ukraine and Europe (mostly farms, eco-settlements, permaculture centres) + contact information
Websites
- Assistance with temporary housing in Europe, free transfer to the place of accommodation for Ukrainian refugees who are in Poland and want to leave it from the “Open Dialog” Foundation. To ask for help, you need to fill out a form (in Ukrainian, Polish, English).
- Host4Ukraine — a website in English with worldwide accommodation offers for the Ukrainian refugees. Register on the site to reply to an offer or place a request for help
- Here you can complete forms for both housing search or offer to accommodate (in English/Ukrainian)
- Assistance in finding housing abroad from the UkraineNow initiative (languages: Ukrainian, English)
- Ukrainetakeshelter.com — service in English to find/offer housing for refugees from Ukraine
- Hospitality Helps initiative helps to find free temporary accommodation for those who’ve been forced to leave Ukraine. Complete this form on the site to access the database and get help
- Unterkunft Ukraine — a non-profit alliance that helps Ukrainians to find an overnight shelter or accommodation. Most housing offers are in Germany, however, the site covers the entire Europe
- Free overnight stay in the EU (Germany, Austria, Norway, Sweden, Netherlands, etc.) from the German Alliance of Homeowners
- Portal for searching for housing in Europe, USA, Canada: the website connects users needing help with those who are ready to provide it
- Service to search for roommates to rent housing abroad together (language: Russian)
- A website for searching free housing in safe cities of Ukraine and abroad (in Ukrainian, Russian and English)
- A volunteer project’s website accepting requests for accommodation in different countries from people who left Ukraine (in Ukrainian, English and other languages)
- Hotels and apartments in Europe with discounts for refugees in a special section on booking.com (in Ukrainian, Russian, English and other languages)
- Couchsurfing now provides free access and unlimited messages for people from Ukraine (in English, Russian, Polish, French, Portuguese, Italian, Spanish, Chinese, German)
- A platform for connecting people who are seeking and offering help in the forms of shelter, food, other supplies and transportation across the world (in Ukrainian, Russian and English)
- Website with free housing options around the world. Registration is required. (available in Ukrainian, Russian, English, Polish, German etc.)
- All refugees and asylum seekers looking for accommodation may ask for help by contacting the UN Refugee Agency. The help will be provided in cooperation with Airbnb.org. People fleeing Ukraine in need of temporary housing can contact IOM atprykhystok@iom.int. Anyone who is interested in supporting this initiative can go toAirbnb.org to get involved, including by offering free or discounted stays or donating.
Information by country
Countries bordering Ukraine
Poland
General information
*The most safe and trustworthy way of relocation.
Full information on legalization in Poland at the moment.
Answers to frequently asked questions about entry and stay in Poland.
Rules for accepting refugees in sign language (Instagram).
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What everyone should know about:
- All the covid restrictions have been lifted for Ukrainian refugees.
- Any identity document will do for entry. Visa is not required.
- People crossing the Polish-Ukrainian border due to the war are not obliged to undergo entry quarantine.
- Mask wearing is not obligatory in Poland starting from 28.03.22, with the exception of healthcare facilities and pharmacies. Quarantine requirements have also been suspended. Source
- Starting March 25, Ukrainians can exchange hryvnia cash for zloty at select Polish banks. The exchange rate will be as close as possible to the official rate. [Source]
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- If you want to get help provided by the Polish government upon arrival in Poland do NOT write in your destination when filling in the documents! Because after that you will be redirected to a help point, and then to the place of residence. How the housing system works (residence): the state provides systematic transportation from the border to the reception point. There, authorities direct you to the place of residence. The state also provides transportation from the point to the place of residence. Source, Source 2. Go to one of the reception points, there you will be provided with food, opportunity to rest and necessary information.
- Those without passports enter the “Сonsent of the commander of the Border Guard” stay procedure, which implies 15 days of legal stay. During this time you can apply for a stay in Poland (yes, military personnel will accept applications even without passports) or for international protection.
- On the basis of Article 32 of the Act on foreign nationals all refugees from Ukraine are allowed to enter Poland.
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Interactive map of help in Poland (reception and information points, refugee camps, pharmacies, hospitals, humanitarian aid, etc.)
Information site for Ukrainians moving to Poland: entry, security, documents, resources helping to find accommodation and employment, education, legal information and other (in Ukrainian, Polish, English, Russian).
- The EU has activated temporary protection for people from Ukraine fleeing the war launched by Russia. The EU Council voted in favor of this at a meeting in Brussels on Friday, 4 March. The decision has already been published in the Official Journal of the European Union and it took effect immediately. Ukrainian citizens will be able to receive protection on the territory of these countries for a three-year period (in total). The status will be issued under a simplified procedure. For more details
- 13.03. Poland adopts a law on assistance to Ukrainian refugees. The law will apply retroactively from 24.02.22. It applies to Ukrainian citizens, their spouses not holding Ukrainian citizenship who came to Poland after 24.02, as well as to children of Ukrainian citizens who were born in Poland after 24.02.
Border security
ATTENTION! Girls and young women with children! Volunteers in Poland report mass cases of women fleeing alone or with children going missing at railway stations. Criminals pretend to be volunteers and take women’s documents away under the pretext of "paperwork" — these are kidnappings with the purpose of human trafficking. The volunteers urge you to remain vigilant and take precautions:
- Never give your passport to anyone else (you may show it, but do not give it away, no matter what — a real volunteer will not ask you to give away your passport). If they try to take your passport by force, shout, call for help.
- Try to stick to other refugees until you reach the aid point. Do not travel around Europe alone and do not get off the train or the bus without necessity before arriving at your destination.
- Trust only proven volunteers, not everyone who calls themselves one. If you do not know where to go and what to do next, do not talk to passers-by, but rather go to police officers or other officials.
- Spread this information and warn other women about the danger.
- If you have witnessed a dangerous incident, report it using this form.
Entry with pets
At the border crossing the cats, dogs, and ferrets shall have:
- a microchip;
- valid vaccination against rabies administered after microchipping;
- EU veterinary passport issued by the veterinary authority of the State Consumer Service (Derzhprodspozhyvsluzhba).
There is an exemption from submitting the required documents when importing other types of pets however the state border officers decide on a case-by-case basis on permitting the pet to be admitted into the country. ( Source 1, in Ukrainian, official source 2 in Ukrainian).
Transfer to Poland
There is no gas at the border Ukraine – Poland!
Fill up your fuel tank 150-200 kilometers before the border.
- Ukranian citizens have been granted the right to use TLK and IC trains, as well as Warsaw public transport, for free until 25th March. To do that, you need to have your passport or another document confirming your citizenship with you. The source
- The website for coordination between passengers and drivers at the border Poland – Ukraine. Both the refugees who need transport and the volunteers who are ready to drive them to Polish cities can register and leave a request there.
- Help with transfer from the Polish border and personal assistance in Poland (temporary accommodation, physiological help, legal aid) for refugees from Ukraine from the Belarusian Youth Hub and the BY Help initiative: form (in Belarusian), source: website (in Belarusian)
- The volunteer telegram chat to seek transport from the border and to Polish cities (language: Russian).
- Ukranian citizens in Poland can apply for a free ticket for Flixbus buses (boarding at Przemyśl and Rzeszow). You can also get a free ticket from a company employee at the bus station in Przemyśl. They will be wearing a green jacket with the Flixbus logo. To receive an online-ticket, you need to send a request via the email: service@flixbus.com.ua, stating "UKRAINE" as the subject of your email. In the email itself, you need to write:
- departure city: Przemyśl or Rzeszów,
- arrival city,
- your name and surname,
- your phone number,
- the email address where you wish to receive the ticket.
- For children with cancer and their families: transportation from the border, accommodation and full provision (including medical assistance) on Polish territory. An official organization. If you are already on the border or in Poland: +491736117126, Marianna. If you are still in Ukraine and are looking for transport: +380675972499, Yarina, or +491796902854, Yulia.
- FB-groups to find a travel companion and Ukraine-Poland transportation help: group 1, group 2 (in Polish, Ukrainian)
Refugee centres
.Suchodolski Palace Communal Culture and Tourism Center, ul. Parkowa 5, 22-175, Dorohusk – housing estate
2.Border Culture and Recreation Center, ul. Spółdzielcza 8, 22 - 540, Dołhobyczów
3.School Complex in Horodło, ul. Piłsudskiego 58, 22 - 523, Horodło
4.Primary School in Lubycza Królewska (back of the sports hall), ul. Jana III Sobieskiego 5, 22 - 680, Lubycza Królewska
5.Common room, Korczowa 155 37-552 Korczowa
6.Sports Centre - Medyka - Medyka 285, 37-732, Medyka (they definitely need help)
7.Primary School in Krowica Sama 183, 37-625, Krowica Sama
8.Former Primary School in Łodyna, Łodyna 41, 38-700, Ustrzyki Dolne
9.Multicultural Centre in Warsaw, Jagiellońska 57, 03-301, Warsaw
10.Reception centre in Bydgoszcz: ul. Zygmunta Augusta 20. Close to the railway station Bydgoszcz Główna.
All these refugee reception centres on the same map.
Legalization
- Those without passports enter the “Сonsent of the commander of the Border Guard” stay procedure, which implies 15 days of legal stay. During this time you can apply for a stay in Poland (yes, military personnel will accept applications even without passports) or for international protection.
- In Poland you can apply for a U.S. visa without a passport (English).
International protection:
- Belarusians and Ukrainians on the territory of Ukraine can apply for international protection at the Polish border.
- About the purpose of international protection in Poland – here
- A mini reminder about the process of applying for international protection – here
- International protection granting procedure step by step – here.
Legalization of Ukrainian refugees who DO NOT have Ukrainian citizenship
- On the basis of Article 32 of the Act on foreign nationals all refugees from Ukraine are allowed to enter Poland.
- Temporary protection is valid throughout the EU. The procedure for confirming the status of temporary protection has not yet been determined.
If you do not have a visa and any reason to apply for international protection, but you want to wait until the law is introduced, be sure to send the documents for a residence permit by mail to the nearest UW (Urząd Wojewódzki), no later than the 15th day of your stay in Poland.
- Here you can find instructions for filling in.
- Try to find a point that suits you.
- For example, in article 187: point 6 is suitable for married couples, point 7 is suitable for those with children, point 8 is suitable for everyone else.
- Grounds for a residence permit application are outlined in article 187
- You can also look for them in article 186
Transport in Poland and within the EU
Beginning on June 1 free travel policy changed in Poland for the forced migrants from Ukraine. Free trips on RKR Intercity railroad transport extend to the stations on the Eastern border of Poland and are available to those, who left Ukraine after February 24, 2022, including children and teens up to 18 y.o., women, men over 60 y.o., men with disabilities or limited mobility (when supported by documents). See details on the government website (in Ukrainian).
Free public transportation in Warsaw for the forced migrants from Ukraine is canceled: from June 1, 2022, public transportation service is provided on general terms. [Source FB-page of the Transportation Service in Ukrainian, and Polish].
Currently, the cheapest air tickets often have the layout in London. Although transfer passengers do not need to have an English visa, it is important to remember that in transit flights are only the flights where
- All tickets have to be purchased from the same airline;
- As one ticket;
- You are not going to move from one airport to the other;
- You can’t claim your baggage in London;
*Ryanair is not a transit air company (most likely other low-costers aren’t as well).
- Telegram bot with information about discounts for LOT Polish Airlines tickets for Ukrainians (language: English).
Accommodation
- “Alight” organization helps Ukrainian refugees in Poland and can provide them with temporary accommodation for free (up to 30 days). If you need their help, fill in the form on their website (in Ukrainian or English) or visit one of their offices (you can find their addresses in Poland via the link);
- Help from Ukrainski Dom in Warsaw with temporary accommodation in Poland. To get help, leave a request by filling out the form (in Ukrainian); website of the organization (in Polish and Ukrainian);
- Temporary housing search help from Warsaw volunteers: fill in a form (in Polish).
You can find houses for rent at the following websites:
- otodom.pl (in Polish),
- nieruchomosci (in Polish, has a webpage in Ukrainian),
- domiportal (in Polish),
- obido (in Polish),
- and here are some classified ads websites (including real estate ads): olx, gratka (in Polish).
Pay attention: many sites have a section “for Ukraine / help Ukraine” where people offer sleeping accommodation and household items on the cheap or for free.
Healthcare
Starting with Feb 24, medical care for the refugees from Ukraine is free. More information here
- Online platform for scheduling free medical appointments with Ukrainian- and Russian-speaking doctors
- Online platform “Medics for Ukraine”: list of medical doctors and clinics with varied specializations providing medical treatment in Poland to people displaced by the war (in Ukrainian).
- Free emergency medical aid for people coming from Ukraine from the LUXMED hospital network: details by phone: 22 45 87 007 (Mon-Fri from 9:00 to 17:00) and by e-mail ua.kontakt@luxmed. pl
- Free medical assistance to the refugees from Ukraine: Centrum Medyczne Damiana
- Free physician and pediatrician visits, a laboratory tests package, and psychological counseling by phone. Information line 22 566 22 20
- Krakow: free medical care and medications for the refugees from Ukraine, independent of their citizenship, including free medicines for chronic illnesses such as insulin, methotrexate, automatic syringes, and other medical supplies.
- Assistance to families with children with spinal muscular amyotrophy (SMA): 22 120 1750; Anna Dzik: +48 (22) 120 17 50
- Information about medical expenses covering for refugees from Ukraine
- Assistance for families with children with autism in Łódź. If the child has an autism spectrum disorder, email ukraina@jim.org for consultation or assistance.
- Free medical assistance in Bydgoszcz: +48 885 559 543
- Free hotline for people with epilepsy: medical consultations, first aid, prescription for necessary medicines by phone: +48503924756 - the line is available in Ukrainian, Russian, Polish [Source, languages: Ukrainian, Polish].
- Free medical online consultations for patients from Ukraine and Poland: psychological support, qualified assistance in the areas of pediatrics, women's health, neurology, dermatology, cardiology from the TeleHelp Ukraine project (languages: Ukrainian, English).
- Legal, informational and psychological assistance, consultations on education in Poland for political migrants from Belarus and Ukrainian refugees in Poland from the Belarusian Solidarity Center: details and contacts on the organization’s Facebook page (in Russian);
- Psychological care for students from Ukraine;
- Psychological care in Krakow;
- Psychological helpline +48 459 595 252 (open 9:00-21:00 in Ukrainian, Russian and English);
- Urgent psychological helpline: +48 669 981 038;
- Psychological help and social education foundation: +48 733 563 311;
- Center of psychological care for Ukrainians;
- Free psychological and medical care (remote): tellme.com.ua;
- Free psychological care in Bydgoszcz;
- Mutual aid group (rules prohibit xenophobia, sexism, racism, homophobia, and transphobia);
- Free psychological assistance for forced migrants from Ukraine to Poland: you can choose a specialist and sign up for a consultation on thewebsite (languages: Polish, Ukrainian, English);
- Counseling, phycological and informational help for children with autism spectrum disorders who were forced to relocate from Ukraine, from “Synapsis organization: see details and contacts on the website (in Polish);
- Psychological support for a reduced cost (79zl/session) in Russian and Ukrainian for refugees from Ukraine: to choose a specialist and register for a consultation, see the website (in Polish);
- Free online psychological help and counseling for refugees from Ukraine, provided by Ukrainian-speaking professionals from the Institute of Psychological Health: register on the website (in Polish and Ukrainian).
Legal assistance
- Legal, informational and psychological assistance, consultations on education in Poland for political migrants from Belarus and Ukrainian refugees in Poland from the Belarusian Solidarity Center: details and contacts on the organization’s Facebook page (in Russian);
- Free legal advice from Warsaw Bar Association; Polish/Ukrainian. Infoline: 800-088-544 Mon-Fri (13:00-17:00);
- Legal information for Ukrainian citizens seeking entry and stay in Poland:UA,PL,RU;
- Memo on legal questions in Poland (in Russian);
- Legal information line (Mon - Fri, 10 am - 6 pm): to make an appointment, call 688 205 117 or use Telegram;
- Free legal assistance in Poland,Facebook group;
- Free legal assistance in Szczecin;
- Free legal assistance in Bydgoszcz.
Humanitarian aid
- Interactive map of help in Poland (reception and information points, refugee camps, pharmacies, hospitals, humanitarian aid, etc.)
- Map of the humanitarian aid organizations and refugee camps
- Humanitarian and volunteer assistance from the DAR initiative to forced migrants from Ukraine and political refugees from Belarus: organization'swebsite; Telegram channel (languages: Russian, Belarusian).
- Resources with temporary accommodation, transport, humanitarian, medical, volunteer, legal, veterinary, and other aid in different countries on the platform World With Ukraine (in Ukrainian).
- Interactive map with offers of various assistance for Ukrainian refugees in Europe (Poland, Czechia, Slovakia) from organizations and volunteers: legal, medical and psychological assistance, transportation, translation, etc. (offers are published in English, Polish, Czech).
- The Temporary Rapid Assistant (TeRA) financial assistance program for the most vulnerable groups of people from Ukraine from the Polish Humanitarian Action: details and contacts on the website (in English, Ukrainian, Polish). You can apply for support by appointment in the cities of Przemysl, Bartoszyce, Olsztyn, Koszalin, Stargrad.
Help by city
Warsaw:
- Humanitarian aid in Warsaw
- Humanitarian aid warehouse "Pobach." Address: Warsaw, St. Alexander Church, located at Plac Trzech Krzyży (look for the door sign biblioteka parafialna)
- Addresses for help centers and humanitarian aid distribution stations in Warsaw; information about legalization and temporary accommodation search on the Warsaw municipal administration website (in Polish and Ukrainian)
- “Ptach” humanitarian help center in Warsaw: help for refugees from Ukraine with temporary accommodation and basic necessities, medical and psychological assistance, free transportation to other European countries: website (in Ukrainian, Polish, and English); address: Al. Katowicka, 62 (Ptak Warsaw Expo).
Other cities:
- Humanitarian aid Bialystok
- Humanitarian aid in Kutno
- Humanitarian aid and accommodation in Krakow - pomoc@u-work.pl (email)
- Informational portal for refugees from Ukraine in Katowice: addresses of help centers, hotlines phone numbers and contacts, an option to fill a help request form, legal, health care, and children integration information, etc. (in English and Polish).
Mobile connection
- Cellphone operator Play offers 120 free minutes to call Ukrainian numbers (Kyivstar, Vodaphone, Lifecell) and 10 Gb to use in Poland. For current and future clients, the cost of calling Ukraine is reduced by 80%.Source.
- Promotion from Plus: Ukrainian citizens can buy a smartphone for 1 zloty (one device per person; documents confirming Ukrainian citizenship are required; the promotion is valid throughout Poland as soon as the devices are in stock; store addresses are available on the website, in Russian). You can also use promotional packages of minutes
Mutual help chats
- Facebook-group: peer support in Poland for refugees from Ukraine (in Polish and Ukrainian).
- Closed FB group from the Multicultural Center for help requests from/offers to the forced migrants from Ukraine in Poland (in Polish).
- Telegram chats for refugees from Ukraine in Poland: mutual help, up-to-date information, ask a question: chat 1, chat 2 (in Ukrainian and Russian)
- Helping Ukrainians in Poland
- Telegram channels providing information for refugees from Ukraine: regularization of stay, accommodation, employment, transport, sources of assistance, current news: channel Добрi Сусiди, channel Help.Ukraine (in Ukrainian, Russian).
- The “Martynka” project (Instagram, in Ukrainian and English) helps forced migrants who have become victims of violence or human trafficking. The organization provides security advice, offers legal and psychological support, accommodation in a shelter in Krakow for survivors of violence. You can ask for help through the Telegram bot (in Ukrainian).
- Feminoteka – help women suffering from any type of abuse. Hotline for Ukrainian woman +48 888 88 79 88 (Monday through Friday from14.00 to 17.00) - in Russian and Ukrainian; website (in Polish, Russian, Ukrainian, English).
- Free gynecological care for expecting women forced to relocate from Ukraine at The Princess Anna Mazowiecka Clinical Hospital in Warsaw: see details and contacts on the hospital website (the page is in Ukrainian, the website is in Polish and English).
- Free medical help for women refugees from Ukraine in Warsaw
- Free medical assistance for pregnant women from Ukraine in Krakow.
- Free medical assistance to pregnant women and women with newborn children (refugee status required). More information here.
- Abortion without borders provides information and financial support to people in Poland who need an abortion.
- Abortion Support Network provides advice, financial assistance and accommodation to those who need an abortion (languages: English, Polish, Spanish, Maltese) and who are located in Poland, Romania, Hungary, France, Spain, Czech Republic, Ireland, Northern Ireland, Isle of Man, Malta, Gibraltar.
- Aborcyjny Dreamteam provides information about abortion in Poland in Ukrainian, Russian and English.
- Information about maternity care and preparation for childbirth in Poland, legal and medical recommendations for pregnant women on the website of the “Rodzić po Ludzku” Foundation (in Ukrainian).
- Hotline of the "Center for Women's Rights" in Ukrainian for displaced women from Ukraine in Poland: psychological and legal assistance, advice on available social, housing and other support by phone: +48800107777; Opening hours: Mon-Fri from 15:00 to 20:00. Website of the organization (in Polish).
Children
- Facebook group with announcements of free educational, integration, entertainment events in Warsaw for children from Ukraine (languages: Russian, Ukrainian, Polish).
- List of sports groups in Warsaw offering free classes for children from Ukraine, on the website (in Polish).
- Free Drop-in Center for the refugee children from Ukraine in the center of inclusive education Gramotej in Warsaw. (Hoża 86 /302). Every day starting from Monday, Feb 28.02, you can bring your children and leave them in the center from 9 am to 1 pm. Phones: 882678 753, 731363728.Source
LGBTQ+
- Assistance to LBGTQ+ people
- Support for Ukrainian LBGTQ+ people in Poland
- Fb group of the foundation that assists LGBTQ+ people with safe temporary housing and information (in English)
- Russian-speaking LGBTQ+ community in Warsaw (Fb group)
- “Gruppa Stonewall” (Stonewall group) organization: assistance with temporary accommodation for LGBTQ+ people from Ukraine, +0048661830894 (in English/Polish)
- Organization offering shelter to the LGBTQ+ refugees from Ukraine, in English/Polish
- Organization, offering temporary housing, psychological and other kinds of support to LGBTQ+ refugees from Ukraine, in Ukrainian/Polish/English
- Support for LGBTQ+ people from Ukraine in Poland by the city (Warsaw, Poznan, Krakow, Wroclaw, Lublin, Olsztyn, Slubice and others). English / Polish / Ukrainian / Russian;
- Fundusz dla Odmiany (Facebook,Instagram) offers transportation from the border, safe shelters, and information for the LGBTQ+ refugees: kontakt@dlaodmiany.org.pl; English.
- FundacjaTrans-Fuzja (Facebook) offers shelter for the LGBTQ+ refugees from Ukraine: kontakt@transfuzja.org; English / Polish.
- Federacja Znaki Równości (Facebook) from Krakow offers help with accommodation seeking, legal advice, information about transitioning: kontakt@znakirownosci.org.pl; Polish / English;
- Kultura Równości (Facebook) from Wroclaw offers help with accommodation, legal advice, food, clothes: kontakt@kulturarownosci.org; Polish / English.
- Piwnica Labiryntu (Facebook,Instagram) in Lublin helps with accommodation, food, and clothes. Polish / English.
- Application form for accommodation fromGrupa-stonewall.pl. English/ Ukrainian/ Polish;
- Accommodation applicationform, Polish/ Ukrainian/ French/ English.
Warsaw
- Facebook group of a Russian-speaking LGBTQIA+ community in Warsaw;
- Offline mutual support group for people affected by the war in Ukraine. During the group’s meetings xenophobia, sexism, racism, homophobia, and transphobia are not permitted. The main language of the group is Russian, the possibility of meetings in English is being considered.
- Lambda Warszawa (Facebook) offers temporary accommodation, psychological and other help to LGBTQ+ refugees from Ukraine: warszawa@lambdawarszawa.org; Ukrainian / Polish / English.
For trans people
- Assostance and information from theAlternative initiative on hormone therapy, medical services, and more: ewelk@icloud.com.
- Information on hormonal therapy options for trans people; Ukrainian;
People with chronic illnesses / disabilities
- Rules for accepting refugees in sign language
Assistance to people with oncological diseases
- Assistance to people with oncological diseases
- Free assistance to people with cancer, radiotherapy for Ukrainian citizens. Coordinator: Olga, +48690963221 Amethyst (centrum-radioterapii.pl)
- Free consultation and the possibility of treatment in Luxmed Oncology institutions. The National Health Fund funds treatment under the same conditions as for Polish citizens. Contacts: +48224698365 / +48224698334 / +48601310244 tomasz.sarosiek@tomaszsarosiek.pl or Piotr Poraj Poleski in messenger
For Belarusian citizens
- Belarusians on the territory of Ukraine can apply for international protection at the Polish border.
- Belarusian citizens staying on the territory of Poland by a valid humanitarian visa or those who until 24 February 2022 legally resided on the territory of Ukraine and left for Poland can apply for a humanitarian or national visa [Official source, in Polish]. Details of the visa application procedure are discussed in the Free Belarus Center Telegram channel.
- From 09 July 2022 citizens of Belarus on the basis of a humanitarian visa can apply for a residence permit in Poland for a period of three years. Detailed instructions for registration from lawyers of Free Belarus Center: Instagram post (in Russian).
- Citizens of Belarus who were legally (with a residence permit) on the territory of Ukraine at the time of February 24, 2022 and left for the EU due to the outbreak of the war are automatically subject to the EU Council Decision on granting this category temporary protection.
- The attitude towards Belarusian citizens remains the same, and all delays in administrative procedures happen only due to the heavy workload of the Department for Foreign Affairs. Details here.
- Free legal and information assistance for Belarusian citizens on crossing the Polish-Belarusian border, legalization, obtaining the status of temporary protection, work permits in Poland, etc. from the Helsinki Foundation for Human Rights by phone: +48603175232 (also by Telegram, Signal, WhatsApp) and by email: refugees@hfhr.pl [Source on the website of the Helsinki Committee, in Russian].
- Legal, informational and psychological assistance, consultations on education in Poland for political migrants from Belarus and Ukrainian refugees in Poland from the Belarusian Solidarity Center: details and contacts on the organization’s Facebook page (in Russian).
- Chat bot of consulting assistance to Belarusians in Poland: paperwork, legalization, rights, available assistance (in Belarusian).
- Humanitarian and volunteer assistance from the DAR initiative to forced migrants from Ukraine and political refugees from Belarus: organization'swebsite; Telegram channel (languages: Russian, Belarusian).
- Belarusians in Poland chat
Pets
- A website with help offers to the pets of refugees from Ukraine in Poland: temporary boarding, veterinarian care, and transportation (in Polish).
- Veterinary consultations
- Temporary boarding for pets
- Dog trainers' help
- Help for pets
- Help for pets in Poland
- Help with boarding and walking pets in Poland (language: Polish)
- Telegram channel “Animals of Ukraine-Poland”: reception and accommodation of animals (contacts: phone +48661961109, Telegram).
- A temporary hospital for animals in Przemyśl that can organize their transfer to shelters in Europe. Website with contact info in Polish.Information about free veterinary care for displaced pets from Ukraine in different countries is published in the Telegram-channel Vetinfo (in Russian):
- post about available assistance in Poland. To navigate through the information, browse the posts in the channel and use the post search. Mutual aid groups for Ukrainians with animals in different countries can be found on Facebook and Telegram.
Language learning
- Free Polish language classes for beginners for foreigners in Warsaw from the “Ocalenie” fund: detail and registration on the site (in Polish, Ukrainian, English, and Russian
- Scheduled free Polish language classes for the migrants: to register for a course, you should watch the new information on the site (in Polish, Russian, and English)
- List of free online/offline opportunities to learn Polish for refugees from Ukraine on the site (in Ukrainian, Russian, and Polish)
Employment
- Counseling and informational help with employment for the forced migrants from Ukraine: Green Line platform (in Ukrainian). Legal information, job search resources, consultation, free CV translation into Polish, etc.
- You can use the Central Job Database on your own without visiting «Urząd pracy». A special ePraca mobile application (Android and iOS) is also available for searching.
- Also many retail chains offer jobs, for example, Makro Cash & Carry, Polomarket, Żabka, Lidl and Biedronka.
- They are actively looking for translators: such announcements were posted by «Nasz Wybór» and the Ukrainian House, as well as Centrum Nauki Kopernik and the Warsaw City Hall - for the Warsaw City Contact Center 19115.
- You can also look for job on the State Employment Service Portal. They provide information about the labor market and advice for those who are looking for a job. A section is available for foreigners, who wish to legally work in Poland. The portal is available in Ukrainian.
- The site pracuj.pl has a list of jobs for refugees from Ukraine. There you will find all vacancies in which employers indicated that they are open for employment of Ukrainian citizens.
- Many other services may not have such special marks for Ukrainians, but you should still look for offers for them by entering keywords: for example, “język ukraiński” or “work” in Cyrillic. For example, on olx.pl, praca.pl, pl.jooble.org
- Also in Warsaw there is a large shortage of warehouse and production workers, as well as technical staff.
- Creative industry jobs (design, architecture, etc.) in Poland for the forced migrants from Ukraine; see the site (in Polish); a job search application form may also be filled out.
- Job offers, temporary accommodation offers, help with transportation, etc. in Poland for the forced migrants from Ukraine on the «Pomocni Ludzie» platform (in Polish, Ukrainian, Russian, English, and German).
- FB groups for a job search or job offers in Poland for the forced migrants from Ukraine: group 1, group 2 (in Polish, Ukrainian, and Russian).FB group for nail technicians from Ukraine in Poland: job search and mutual support (in Polish, Ukrainian)
- Free individual consultations on employment in Poland for women from Ukraine from the “Open” fund (Poznan): to register, fill out the form; see the FB page of the organization for details (in Ukrainian, Russian, and Polish)
- Journalism: Senior Public Information Coordinator. The main functions / responsibilities can be found in the document at the link.
- Corporate jobs for Ukrainians in Poland (Facebook group)
- Federation of Polish Entrepreneurs: work and housing for refugees
- How and where to look for a job in Poland. Useful websites, applications and recommendations. More details at the link
- A list of sites for job search in Poland - source
- Indeed - a site for searching for vacancies in the cities of Poland
- The international investment company Bank of New York Mellon offers vacancies in Wroclaw, Poland, for candidates with different work experience, who speaks English at least at B2 level.
Information resources
- Infoline for refugees in Poland: +48477217575. Open from 9:00 to 15:00, from Monday to Friday, except holidays;
- A website with information for Ukrainian refugees in Poland: resources to obtain medical and legal help, help with temporary accommodation, information about education, jobs, transport, finance, etc. (in Ukrainian and Polish);
- Information resource for Ukrainians in Poland: current news, advice regarding adjustment to life in Poland, forthcoming events, etc (in Ukrainian, Polish, Russian);
- Information site for Ukrainians moving to Poland: entry, security, documents, resources helping to find accommodation and employment, education, legal information and other (in Ukrainian, Polish, English, Russian);
- Interactive map of help in Poland (reception and information points, refugee camps, pharmacies, hospitals, humanitarian aid, etc.);
- A booklet in Ukrainian with information about Poland (What to do after crossing the border, transport, medical care, pets, refugee status, schools, work, psychological counseling, information by major cities);
- Information project United for Ukraine for Ukrainian refugees – detailed information about immigration, legal advice, health, employment, financial and social assistance available in different countries (in Ukrainian, Russian, English). The site allows you to submit a request for temporary accommodation and legal advice;
- Legal, informational and psychological assistance, consultations on education in Poland for political migrants from Belarus and Ukrainian refugees in Poland from the Belarusian Solidarity Center: details and contacts on the organization’s Facebook page (in Russian).
Romania
General information
FAQ on entering Romania and staying there (in Ukrainian, Russian, English, and Romanian)
Those entering from Ukraine can take a free train from any town on the border to any town in Romania with the documents received at the border.
CFR Călători also provide free transportation.
- Information from the UN on entering Romania from Ukraine (in English and Ukrainian).
- Article in MC.today with the information, useful advice and contacts for refugees in Romania (languages: Ukrainian, Russian).
- A PDF guide on entering and staying in Romania that includes contact information of the local NGO’s and companies offering free assistance (in Ukrainian).
- Contact info for the Embassy of Ukraine in Romania: Bucharest, Bdul Aviatorilor 24, Sector 1. Phone: +40-212-30-36-60, emb_ro@mfa.gov.ua
- A form for requesting help in Ukrainian (transfers, housing, food, medical help, etc..)
Border crossings
- Porubne – Siret the coordinates: 47.988433, 26.060907 Phone number: +380 372 585 396
- Dyakovo – Halmeu the coordinates: 47.998066, 23.001606 Phone number: +38 03 13 32 10 55
- Dyakivtsy – Racovăț (Rakovets). Open for crossing on foot and by transport (including buses), except for trucks; works around the clock. [Source 1] [Source 2]
- Krasnoilsk – Vicovu de Sus. Open for crossing on foot and by transport (up to 3.5 tons), except for trucks; working hours from 08:00 to 20:00. [Source 1] [Source 2]
- Solotvino – Sighetu-Marmatiei. Crossing by car only. (up to 3.5 ton; no more than 9 passenger seats, including the driver. 24/7 crossing. [Source]
- Orlivka – Isakcha. Paid ferry over Dunay river. Tariffs and Schedule. The driver and children of 12 yo and younger don’t pay for the ticket. All types of vehicles (moto, passenger, cargo (TIR), buses, for all passenger and foot crossing passengers. It began working on a regular schedule from March 10. [Source 1] [Source 2]
Real time tracking of waiting time at the border crossings with Romania can be found here.
Refugee centres
Romanian National Council for Refugees hotline: +40730073170
Ukrainian citizens who would like to apply for a refugee status in Romania should contact the Regional Centers for Housing and Procedures for Asylum Seekers in the following locations:
- Bucharest Municipality, str. Vasile Stolnicul, nr. 15, bl. 13, sector 2, Phone number: 021/2408427; e-mail: bucuresti.igi@mai.gov.ro
- Galați Municipality, Str. Săvinești nr.2, Galați, județul Galaţi, Phone number: 0236/323878; e-mail: galati.igi@mai.gov.ro
- Giurgiu Municipality, Bulevardul 1907, Giurgiu, județul Giurgiu, Phone number: 0256/421240; e-mail: timisoara.igi@mai.gov.ro
- Timișoara Municipality, Str. Armoniei nr.33, Timișoara, judetul Timiș, Phone number: 0256/421240; e-mail: timisoara.igi@mai.gov.ro
- Rădăuți Municipality, Str. Perilor nr.2, Rădăuți, județul Suceava, Телефон: 0230/564462; 0230/564463; e-mail: radauti.igi@mai.gov.ro
- Satu mare, Maramureș, str. Cetății nr.1A, Phone number: 0262/280005; e-mail: maramures.igi@mai.gov.ro.
Transport
WizzAir provides Ukrainian citizens with free flights from Romania
Transfers on Ukraine-Romania border
Car transfers from the customs: +40 724 003 696
People arriving from Ukraine to Romania can get a free FlixBus ticket. The boarding takes place in Suceava and Tulcea. To get a free online ticket:
- Go to website FlixBus;
- Click the chat box in the bottom right corner;
- Enter your name, surname, e-mail;
- Select the "Voucher" category and any subcategory;
- A chat conversation with a consultant who will help you to book a free ticket will start.
For more information on getting free tickets from FlixBus: post on Facebook.
Accommodation
- A platform for Ukrainian refugees to search for accommodation in Romania (in Ukrainian, Russian, English, and Romanian).
- Help with housing and financial aid for Ukrainian artists (film, performing arts, research, music, etc.): agacor.association@gmail.com
Healthcare
Citizens of Ukraine arriving in Romania because of the war are entitled to free medical care. Details on the government website (in Ukrainian).
- Free medical help (instructions in Ukrainian are under the Romanian text)
- A Facebook group of a Romanian Medical Center that is offering free medical assistance
- Free medical consultations in Ukrainian for displaced people from Ukraine in Romania from the Telios Medical Center by phone: 0040373787805, details on the website (languages: Ukrainian, English, Romanian).
- Free medical aid for Ukrainians in Orada from the Lavinia Davidescu clinic: details and contacts for applying on the organization's Facebook page (languages: Romanian, English, Ukrainian).
Humanitarian aid
- Free meals for refugees in Bucharest: a list of venues (in Romanian)
Mutual help chats
- A platform from a private volunteering initiative providing support in Romania, including meals and accommodation (in Ukrainian, Russian, English, and other languages).
- Contact information for Solidarity volunteer group
- Volunteer map: meals, housing, etc.
- A list of NGO’s, companies, and individuals providing aid
- Helping Ukrainians in Timișoara, a Facebook group
- Telegram groups for helping Ukrainians in Romania can be found here, here+ a Facebook help group for those escaping to Romania from Ukraine (in Russian and Romanian)
- A Facebook group of Russian speakers in Romania
- Assistance with over-the-phone translation Ukrainian/Russian to Romanian: +40734213538
- Consultations for refugees on employment in Romania (in English).
- Facebook group of Ukrainian refugees in Maramures County: mutual assistance, information support, networking and shared experiences, questions asked and answered (in Ukrainian, Romanian, Russian).
- Telegram channels providing information for refugees from Ukraine: regularization of stay, accommodation, employment, transport, sources of assistance, current news: channel Добрi Сусiди, channel Help.Ukraine (in Ukrainian, Russian).
- Information project United for Ukraine for Ukrainian refugees – detailed information about immigration, legal advice, health, employment, financial and social assistance available in different countries (in Ukrainian, Russian, English). The site allows you to submit a request for temporary accommodation and legal advice.
- Telegram chat for Ukrainian refugees in Romania: mutual assistance, exchange of experiences and communications (in Russian, Ukrainian).
Children
Unaccompanied underage individuals may also seek asylum. Refugee status and additional protections are provided for an unlimited time period. The Romanian government provides the applicant with a temporary ID. Please find detailed information at this link (in Romanian).
Ukrainian schools in Romania: full-time and distance education for children of refugees according to curriculums approved by the Ministry of Education and Science of Ukraine. List of cities where Ukrainian schools are open, details and contacts on the project website (languages: Ukrainian, Romanian, English).
Pets
- The rules for importing animals from Ukraine have been simplified: the owners can bring their pets without documents, vaccination records, and microchips. The form can be filled out on the spot. There is a rule that no more than 5 pets (dogs/cats) per person may be brought in.
- PETA partner in Romania offers free vaccination of dogs and cats as well as veterinarian help, lab work, and providing the animals with enough food. Please contact eduxanima@yahoo.com
- A group of volunteers on Facebook that provides free kenneling and treatment of animals in their shelter.
- Information about free veterinary care for displaced pets from Ukraine in different countries is published in the Telegram-channel Vetinfo (in Russian): post about available assistance in Romania. To navigate through the information, browse the posts in the channel and use the post search. Mutual aid groups for Ukrainians with animals in different countries can be found on Facebook and Telegram.
- Pet boarding in Poland: you can view the offers of temporary placement of pets and leave a request for assistance in animal shelter on the “UAPomoc.PL” website (in Ukrainian, Polish, English);
For Belarusian or Russian citizens
The citizens of Belarus and Russia who want to return home may fly out of Romania to Serbia, and then on to Russia. AirSerbia continues flying from Belgrade to Moscow. Russian and Belarus citizens leaving Ukraine or Moldova and entering Romania with the intent to transit, do not require a visa or a biometric passport. They do not need to be quarantined.
Any individual regardless of citizenship may ask for asylum in Romania. The applications are processed according to the national legislation. Additional information can be obtained from the General Inspectorate for Immigration.
Employment
Vacancies for forced migrants from Ukraine to Romania on thewebsite (languages: English, Romanian).
Slovakia
General information
Slovakia has granted Ukrainian citizens fleeing from war temporary asylum from March 1st to December 31st 2022. Entry into Slovakia is granted to all citizens.
For more information about entry into Slovakia (including the situation at border crossing points), the conditions of stay and assistance for refugees fleeing Ukraine, see the websites of humanitarian organisations Human Rights League and Mareena (they provide legal advice and integration assistance for refugees in Slovakia).
Additionally, answers to frequently asked questions related to transport to Slovakia can be found on the official Slovak Government website or on the Labour, Social Affairs and Family Affairs homepage.
FAQ document from Human Rights League about international protection and political asylum (in Russian)
Entry
- Entry is permitted for those who hold a biometric passport or, in its absence, an internal Ukrainian passport. Other identity documents (including expired documents) are also acceptable.
- COVID tests and passenger locator forms are not required for entry.
- Holders of a valid biometric passport can legally stay in Slovakia for 90 days.
- Belarusian nationals entering Slovakia from Ukraine without visas, residence permits, permanent residency status or citizenship are allowed free movement within the EU. They have been granted 90 days from the date of entry to legalise their stay in any EU country.
- Passengers with Ukrainian passports or identity documents are exempt from train fares in Slovakia.
- Ukrainian citizens are permitted by the veterinary service to transport accompanying pets non-commercially, even if they do not comply with the current regulations. However, a form must be filled out (in English, Ukrainian, or Slovak) and the animal must be reported to the local veterinary clinic of the EU destination country.
Telegram chats to cooperate and exchange up-to-date information about Ukraine-Slovakia border crossing (in Ukrainian): Uzhhorod – Vyšné Nemecké, Mali Selmentsi – Veľké Slemence, Malyj Bereznyj – Ubľa.
Transport
- Transfer Slovakia–Czech Republic (volunteer drivers organisation);
- Search for transport from Ukraine;
- Czech railways operates humanitarian trains from the Slovak-Ukrainian border to the Czech Republic.
Accommodation
- Request help with temporary accommodation in Slovakia at Help Centers assisting refugees from Ukraine: see the website (in Ukrainian) for Help Centers addresses.
- Help with a search for temporary accommodation for refugees from Ukraine in Slovakia provided by the SME SPOLU volunteer group: to request help fill out the form (Source: the website of the organization: in Ukrainian, Slovakian, and English)
- FB group "Accomodation for refugees in Slovakia"
- Map with help points to Ukrainians
Healthcare
- "Health Line for Ukraine": free medical consultations for displaced persons from Ukraine in Slovakia, tel. +421221025075 (7:00 – 19:00), details on the website (languages: Ukrainian, Russian, English, Slovak).
- Crisis line of People in Danger and counselling - 0800 500 888 (or by e-mail ukrajina@ipcko.sk), every day 8 a.m. - 8 p.m.
- Mental Health League Helpline “Nezábudka” - 0800 222 450, every day 1 p.m. - 9 p.m.
- Psychological, humanitarian, informational assistance and assistance with integration from the "Človek v ohrození" organization to forced migrants from Ukraine in Slovakia: details and contacts on thewebsite (languages: Slovak, English).
Humanitarian aid
- Slovak Red Cross;
- Map with help points to Ukrainians
- Psychological, humanitarian, informational assistance and assistance with integration from the "Človek v ohrození" organization to forced migrants from Ukraine in Slovakia: details and contacts on the website (languages: Slovak, English).
- Information about support from mobile operators
- Interactive map with offers of various assistance for Ukrainian refugees in Europe (Poland, Czechia, Slovakia) from organizations and volunteers: legal, medical and psychological assistance, transportation, translation, etc. (offers are published in English, Polish, Czech).
Mutual help chats
- UkraineSlovakiaSOS chat bot (receive or provide volunteer aid);
- Group for Ukrainian and Russian speakers on FB Russian-Slovakia / Ukrainian-Slovakia / Russian-speaking Slovakia;
- Community service aid group (English/Slovak/Ukrainian) Who Will Help Ukraine;
- Ukrainians in Slovakia TG-chat (Ukrainian/Russian);
- TG-channels SloVestnik / Novosti Slovakia (financial aid institutions, psychological aid, application forms for aid etc);
- TG-channel Help Nitra and FB group. Help from a Russian-speaking group of volunteers: finding housing, registering with the police, applying for social benefits, accompanying as interpreters. This group also organized a warehouse (address: ŠD Zobor - Dražovská cesta 2) with humanitarian aid (clothing, food, household chemicals, bedding, children's toys and strollers, etc.).
- FB-groups: Ukranians in Slovakia, Union of ukranians in Slovakia, Donate for refugees, Slovakia
- Information on available assistance in Slovakia, announcements of events: “Ukrainians in Slovakia” Telegram channel (in Ukrainian).
LGBTQ+
- Free temporary accommodation in a shelter in Bratislava, consultations on temporary protection in Slovakia for LGBT+ people from Ukraine from the organization "Gender Stream" (Instagram, languages: Ukrainian, English), application form for accommodation (languages: Ukrainian, English);
- PRIZMA offers help to the LGBT+ refugees from Ukraine: transportation from the border, temporary accommodation, psychological help, information for transgender people etc. Ukrainian / English / Slovak.
People with chronic illnesses / disabilities
- List of important contacts for people with special needs
- A webpage with information on help for refugees with oncological diseases. To get help, you need to fill a form on the website (languages: Ukranian, English, Slovak)
Work and studies
- Online school for refugee children (volunteering opportunity);
- FB group for employment (Russian/Ukrainian).
- FB group for work in Slovakia and Europe
Useful contacts of official institutions
- Slovak Ministry of the Interior (ladislav.chabrecek@minv.sk; telephone: +4212961050730, +421905607843);
- Slovak Ministry of Foreign and European Affairs (vladimir.simonak@mzv.sk; telephone: +421259783080, +421918660332);
- +421918366968 — Information line for Ukrainians;
- UN migration department hotline in Slovakia: 00421 5263 0023 (calls from abroad), 0850 211 478 (calls from Slovakia)
Information resources
- Slovak Migration Centre; English/Russian/Slovak;
- Migration and refugee legal advice from the Human Rights League (in English). To receive a consultation, fill out the form;
- Information on legalization, legal, financial and legal issues of staying in Slovakia, current news for Ukrainian refugees: Telegram channel (in Russian, Ukrainian).
- An article with information and contacts for refugees in Slovakia
- Cultural events, psychological trainings for people from Ukraine, developmental and leisure activities for children in the Ukrainian-Slovak House in Bratislava from the SME SPOLU organization: announcements are published in the Facebook group of the initiative (language: Ukrainian).
Entry
You can enter the Republic of Moldova with an ID (if you have no passport). Covid-19 test results are not required. Minor children may cross the border with either their Birth Certificate, National Registration Identity Card, or Passport. Vehicles may enter the Republic of Moldova without any “Green Card” insurance provided that it is purchased within 24 hours of entry.
The border into Ukraine may be crossed with Ukrainian National Passport with a registration of residence in Ukraine only. You also may cross the border with Moldova with online electronic documents from the “Diia” app — according to a source at The Ministry of Internal Affairs of Ukraine (language: Ebglish).
You may ask for Political Asylum at any border crossing checkpoint with Moldova, at any police station, or an office of the Bureau for Migration. A verbal communication is enough to ask for asylum.
The employees of the government entity where you asked for asylum shall help you to fill the asylum request form. For more information you can call the Law Center at +373 60574848, +373 68828180 or call the Bureau for Migration and Asylum of the Ministry of Internal Affairs of Moldova at 080001527.
24/7 Hotlines at Diplomatic Representations in Ukraine:
- Kiev: +380683842016,почта: email: kiev@mfa.gov.md
- Odessa: +38099242083, email: odesa@mfa.gov.md
Contact the Ministry of Foreign Affairs and European Integration of the Republic of Moldova free of charge (including calling from abroad) at any location in Moldova at +37322232002; +373222010 47, or via email at call.center@mfa.gov.md
Temporary housing hotlines in the towns of Trans-Dniester for the Ukrainian refugees:
Tiraspol +37353391277, +37353393501, Bendery +373552251 80, Slobodzeya +37355725141, Grigoriopol +37321032078, Duboksary +37321535980, Kamenka +37321621422.
- Telegram chats for mutual assistance and exchange of up-to-date information on the crossing points of the Ukrainian—Moldovan border: Mamalyga — Kriva, Kelmentsy — Larga, Rososhany - Brichany, Bronnitsa, Sokiriany, Mogilev-Podolsky (language: Ebglish).
Entry with pets
Refugees from Ukraine may enter Moldova with their pets even if they have no veterinarian certificates or a vet passport. For details see here and here (in Russian, English, Ukrainian).
Border crossing
- Checkpoint "Mayaky-Udobne - Palanka;
- Checkpoint Mamalyha - Kryva;
- Checkpoint near Odessa:"Starokozache - Tudora;
- Checkpoint Kchurhan-Porvomays'k (it has a tent town (article in Russian), 200 beds; for those crossing the border by foot there is a shuttle van from Pervomaysk to the railway station in Tiraspol (cost rub20/$1.5) running about every 45 min. At the railway station you can take a shuttle van to Kishineve (cost rub 50/$3). Currency exchange office is in Sherif across the bus station in Pervomaysk Otaci Customs MD-UA.
Transfer to Moldova
ANTA provides transport for Ukrainian refugees (website in Ukrainian).
Transport
The national network of EV Point charging Stations provides assistance with charging cars. Russian Facebook company post (language: Russian).
Housing
The Ministry of Internal Affairs created temporary centers in Palanka and Oknitse. The temporary centers provide basic humanitarian, legal, and food assistance. The centers accommodate refugees for 72 hours. The refugees also receive food packages and hygiene kits. Representatives of the Bureau for Migration and Asylum present to help with documentations. Medical personnel and Social workers are also helping there.
- Housing for refugees (website in Russian);
- Housing for refugees 2 (Instagram post in Ukrainian);
- Help to Ukrainian refugees. Logistics and housing (website in Russian, Ukrainian, Romanian);
- Website for refugees living with Moldovan citizens and Moldovan citizens hosting refugees: registration in the system to receive assistance from local authorities, government and international organizations (languages: Ukrainian, Russian, Romanian).
Medicine
- Kindermed (pediatrics) (in Ukrainian, Russian, Romanian);
- Free medical aid, accommodation, food, veterinary help (in Ukrainian, Russian, Romanian);
- Corporation “Life without leukemia” (Instagram) provides help with accommodation and access to medical services for children with cancer, who arrived in Moldova.. Tel.,: +37360497733, +37360200523 (in Ukrainian, Russian, Romanian);
- Free medical aid in the center MedExpert (if you have a stamp of confirming the crossing of Ukrainian-Moldova border) (in Ukrainian, Russian, Romanian);
- Assistance from Initiativa Pozitiva to Ukrainian migrating patients with prevention of HIV treatment in Moldova (in Ukrainian, Russian, Romanian);
- International hospital Medpark in Kishinev provides free emergency help Ukrainian refugees: the hospital website with information about project (in Russian, English, Romanian);
- Free emergency help for Ukrainian refugees in Kishinev: post on Facebook with clinic contacts (in Ukrainian, Russian, Romanian);
- Free emergency dentist help for Ukrainian refugees in Kishinev:post on Instagram with contacts and timetable of the clinic (in Ukrainian, Russian, Romanian).
Humanitarian aid
- The website of the bulletin board in Moldova, there is a section "Assistance to refugees" (languages: Russian, Romanian);
- “Resonance” center in Tiraspol helps women and children with accommodations, transport, humanitarian, psychological and legal help: website page with contact information (in Russian).
Mutual help chats
Telegram
- Help chat in Moldova (Kagul) (in Russian, Ukrainian);
- Telegram chat Ukrainian refugees help each other in Moldova (in Russian, Ukrainian, Romanian);
- Тelegram chat (search for a travel companion) (in Russian, Ukrainian, Romanian).
- Help group in Moldova (in Russian, Ukrainian, Romanian).
Children
- Children’s Center Genius accepts pre-school age children, call 069 928 007, 068 112 555;
- Children’s Center “Happy Life” provides free childcare 9am to 1pm.
Veterinarian help
- Animal oncology and intensive therapy center Zoomama (in Russian);
- List of animal hospitals, offering free veterinarian help to animals that arrived with their refugee-owners from Ukraine (in Russian).
Employment
- Website for finding a job for refugees in Moldova (languages: Romanian, Russian);
- Information about employment conditions for Ukrainian citizens in the Republic of Moldova on the website of the National Employment Agency (languages: Russian, Romanian);
- Facebook group for finding a job for refugees in Moldova (in Russian);
- Telegram-chat with job offers for internally displaced persons in Moldova.
Mobile communication
- Mobil service provider Orange Moldova offers 30 free minutes of phone calls to Ukraine. This offer may be activated daily at My Orange or dialing *100*2341# for individuals and *100*1134# for companies. In similar way the cost of voice calls to Ukraine will be discounted by 85% and cost 1 leu only to all prepaid subscribers. Source (language Romanian, Ukrainian);
- Free prepaid SIM cards and housing assistance for Ukrainian refugees are provided by the Moldtelecom mobile operator: Facebook post (languages: Romanian, Ukrainian).
Information resources
- The website with the information for Ukrainian refugees: numbers of “hotlines”, asylum instruction, links on humanitarian aid (in Russian);
- The website with the information for Ukrainian refugees in Moldova: FAQ, useful links, news;
- The website of Kishinev City Hall with information for refugees : accommodation, work, medical care and psychological aid, education, events for kids (in Ukrainian, Russian< Romanian);
- The website of the mutual aid platform in Moldova: accommodation, transportation, humanitarian aid, psychological, legal, medical aid (in Romanian, Ukrainian, Russian);
- The article MC.today with information and useful links, contacts for refugees in Moldova (in Ukrainian, Russian);
- Great resource DOPOMOGA with various current information on hotlines, medical aid, financial aid, assistance to families with children, humanitarian aid, useful links, etc. (in Russian);
- Instruction how to apply for asylum (in Russian);
- Great number of information and contacts (in Ukrainian and Russian);
- 080080011 — support line on the problems of Ukrainian refugees [Source].
General information
Temporary protection is a legal status granted to Ukrainian refugees on the territory of the European Union.
Who is entitled for temporary protection (menedékes státusz) in Hungary:
- Ukrainian citizens that lived in Ukraine before February 24, 2022;
- Citizens of third countries (other than Ukraine or EU countries) and stateless persons who received international protection or equivalent protection and lived in Ukraine before February 24, 2022;
- Family members of persons of the two previous categories who stayed in Ukraine before February 24, 2022: spouse, minor children, as well as family members who lived in the same household at the time of escape and who need support from the refugee. Family members are entitled for temporary protection even if they do not have Ukrainian citizenship, and also if they arrived in Hungary before February 24.
Persons with dual citizenship (Ukrainian and Hungarian) cannot apply for protection status.
What rights are ensured by the temporary protection status:
After applying for temporary protection status, you have the right for assistance from the state in the following matters:
- accommodation, food, medical care;
- free translation of personal documents;
- employment;
- education of children, children’s attendance of nurseries and kindergartens and free meals for children for 6 months;
- discounted fares for public transportation.
After receiving the temporary protection status, you also get the following rights:
- A residence permit for a person with temporary protection status. If you have a passport valid for foreign travel, this document lets you freely move on the territory of the European Union in accordance with rule 90/180;
- Monthly life support allowance. Applications can be submitted to the OIF (NDGAP) or the district administration (Járási Hivatal) at the place of residence (addresses are listed on the website);
- Family reunion. If one of your family members has received temporary protection in another country of the European Union, you have the right to reside with him/her in the same country.
Validity:
The temporary protection status is valid until March 4, 2023.
In the event that the war does not end before next spring, temporary protection will be automatically extended for another year.
[Source, in Russian, Ukrainian, English.]
- A guide website for forced migrants from Ukraine to Hungary (in Ukrainian, English and Hungarian): information about entering the country, medical and legal assistance, a list of organizations that support refugees, information about work, study, mobile communications, etc.
- Contacts of Ukrainian Embassy in Hungary: +3614224122, +3614224123; huconsul@gmail.com;
- The Office of Aliens Affairs in Hungary, address: Budapest, Budafoki street, 60 +3614639108;
- 24/7 Freephone of Hungary’s government for consultation on the following issue: asylum procedure, crossing the border, entry, documents provision. Free phone number in Hungary: 0680310310, free number if you call from Ukraine: 0800504546, if you call from other countries: +3615501828; email: menekultinfo@me.gov.hu.
Entry
Citizens of Ukraine and foreigners who legally reside in Ukraine can freely enter Hungary with any valid identity documents. No COVID certificate or PCR test required [Source, in Ukrainian, Russian and English].
Children who are crossing the border with their mothers only need a birth certificate.
The Hungarian Veterinary Service has prepared for the arrival of animals (without a microchip, unvaccinated against rabies, without a test for the titer of antibodies to the rabies virus) from Ukraine with their owner. For unhindered entry into the country, it is necessary to fill out a simplified registration form in advance, which can be downloaded here. The completed form must be submitted at the border [Source, in Hungarian, Ukrainian and English].
Border crossings
Ukrainian—Hungarian border crossings:
- Chop (Tysa) — Zahony: the crossing is possible by car or bus. Opening hours: 24/7. GoogleMaps, location: 48.418898, 22.170348;
- Dzvinkove — Lónya: the crossing is possible by car and on foot. Opening hours: 08:00–19:00, Kyiv time. GoogleMaps, location: 48.315428, 22.332395;
- Kosyno — Barabás: the crossing is possible by car and on foot. Opening hours: 08:00–20:00, Kyiv time. GoogleMaps, location: 48.256064, 22.457212;
- Luzhanka — Beregsurany: the crossing is possible by car, bus and on foot. Opening hours: 24/7. GoogleMaps, location: 48.165287, 22.574335;
- Vylok — Tiszabecs: the crossing is possible by car and on foot. Opening hours: 24/7. GoogleMaps, location: 48.093617, 22.835448.
Source: Interactive map of the State Border Guard Service of Ukraine (in Ukrainian and English)
Refugee centres
- The BUDAPEST HELPS! center for people forced to leave Ukraine because of the war is located at Budapest, 1052, Bárczy István utca 1-3 (Mon-Sat 10:00-18:00). The center provides information consultations (including for citizens of third countries) on access to education and health care, employment and various issues. The center also offers courses of Hungarian and English, children’s circles and cultural activities.For details, visit the center’s Facebook page (in Ukrainian, English, Hungarian);
- Official 24/7 transit center for Ukrainian refugees in Budapest is located in Budapest Olympic center (Budapest Olimpiai Központ), near Budapest Keleti station. Address: 1146, Budapest, Dózsa György street, 1. There is a metro station Puskás Ferenc Stadion near the transit center. The center provides humanitarian, medical, vet, legal and information, finding accomodation and job aid, organized sleeping quarters, currency exchange works, the Ukrainian Embassy is located there. There are volunteers and interpreters, and you can get a SIM card for free [Source, in English].
Temporary protection
Temporary Protection Status (“menedékes”) in Hungary shall be also granted to you if you have not arrived in Hungary directly from Ukraine but through another country. However, you may only request protection if you arrived in Hungary on or after 24 February 2022.
The application must be submitted in person at any of the customer service offices of the National Directorate-General for Aliens Policing (Országos Idegenrendészeti Főigazgatóság, OIF, or NDGAP). Click here for addresses of the OIF offices by city and customer service offices (in English).
Beginning on May 9, 2022, you may send the information for the application ahead of time to the OIF, electronically via the «Menedekes» app or on the «Enter Hungary» platform. Even in these cases, you must appear in person at an OIF office (NDGAP) or any Local Government Office. (The Local Government Offices accept the applications from persons who filled out the forms electronically. See the map for the locations of the Local Government Offices).
At an OIF (NDGAP)/ Local Government Office you will receive a form (standardized form) that you must fill out at the OIF office in front of an official there. All applications must be submitted in person and you cannot send someone else to do so on your behalf.
You must have your children with you if you are seeking protection for them as the case officer shall take their photographs and fingerprints. Children over 16 may submit their own application; for those younger than 16, a parent or other legal representative (e.g. a guardian) must be present. If a child has traveled without their parents, a request may be submitted for the adult they traveled with to be their guardian.
To receive the temporary protection status you must offer proof that you are eligible for it and submit the documents supporting your citizenship and/or marital status. You are still entitled to protection if you meet the criteria for persons who have the right to receive the Status but have no official documents providing proof. In such cases, the authorities will ask additional questions. After you have submitted your application and the official has recorded all necessary information, you receive a laminated card, known as a humanitarian residence permit in Hungary. While your application is being assessed, you can use this card to prove that you are in Hungary legally.
The authorities are required to make a decicion on your case within 55 days.
[Source 1, in Russian. Ukrainian and English; Source 2, in English.]
If you are not a Ukrainian citizen but were a resident of Ukraine and arrived in Hungary with proof of residency, you cannot receive a Temporary Protection Status. You will receive Temporary Residence Status (ideiglenes tartózkodásra jogosító igazolás) when crossing the border. If you haven’t obtained temporary residency immediately upon arrival in Hungary, you will need to contact one of the offices of National Directorate-General for Aliens Policing (OIF or NDGAP).
Temporary residence permit is valid for 1 to 3 months and can be extended if there is a respectable reason why you cannot return to your home country.
[Source, in Russian, Ukrainian and English.]
Accommodation
- Information about free housing and jobs with free housing provided by volunteers. To find a job, you can either see the list or submit an application. Women and children can apply too, volunteers are trying to help with kindergarten or school;
- Website with information about housing, provided by volunteers or charities. (It is possible to choose different options — type of housing(mostly rooms), capacity, living with children/pets, location, language of the owner);
- Map with housing offers (the description is in Hungarian);
- Website with housing offers. The free ones are marked with the 1000 HUF(if the owner is paying for public utilities) because the website is not able to post listings for free;
- Housing help from volunteers;
- Website about helping refugees and for those in need of housing.
Healthcare
- Ukrainian citizens receive emergency medical assistance in almost all clinics
- The common emergency number - 112,
- Ambulance – 104;
- National federation organization of people with physical disabilities provides medical aid for Ukrainian refugees in Hungary. E-mail: menekultugy@meosz.hu [Source];
- Free online psychological help in Hungary by phone and in person (in Ukrainian, Russian and English);
- Free gynecological aid (including pregnant women) in the medical center Duna: contact in English/Hungarian +3617907070, contact in Ukrainian +36706980696, address 1095 Budapest, Lechner Ödön fasor, 5;
- Hot line for diabetics: +36303114977. Source;
- People with dual citizenship (Ukrainian and Hungarian) can contact the nearest physician (therapist). Additional information:+3614761100;
- In case of emergency call children’s hospital ambulance Heim Pal: +36 1 459 9100 - Heim Pál Children's Hospital. address: Budapest, Üllői út., 86 (on Google карте);
- 24/7 free hotline number for medical help for children (medical assistance, hospitalization, consultancy, COVID-19, compulsory vaccination, eic.): +3680200223;
- People with dual citizenship (Ukrainian and Hungarian) can contact the nearest podiatrist. Additional information: +3614761100;
- Free 24/7 hotline on general health issues — 1812 [Source].
Budapest:
- First aid center for Ukrainian refugees Honvéd is located near Western station (Nyugati pályaudvar, Nyugati Railway Station): (Next to the platform and tobacco shop);
- Medical aid in Budapest from National organization for people with autism: +3613541073;
- Psychological aid for children in crisis situations: +36304434751.
Legal assistance
List of organizations and initiatives providing legal support for Ukrainian refugees in Hungary: Facebook post (in Hungarian, has autotranslation).
Humanitarian aid
- Humanitarian aid collection and distribution centers in Budapest: an updated Facebook post (in Hungarian). The list includes the charities’ location and working hours, and the type of help they provide and require. If you need humanitarian aid, you should probably first contact the charity’s members via the phone numbers given;
- The locations and contact info of organizations dealing with humanitarian aid collection and distribution in Hungarian communities are listed in the Google Doc (in Hungarian). The list is made up by a Facebook group of people helping Ukrainian refugees and is updated on a regular basis.
Mutual help chats
- Telegram chats for mutual assistance and exchange of experience for refugees from Ukraine in Hungary: "Volunteer community in Hungary" , "Hungary Help" (in Ukrainian and Russian). The chats contain contacts and information resources, and you can also ask a question;
- The “Help for Ukrainians” Facebook group publishes offers and requests for assistance, opportunities in Hungary for refugees from Ukraine, information materials, etc. (languages: Hungarian, English, Ukrainian);
- A Facebook group to help Ukrainian refugees in Budapest (in English): opportunity to apply for support, vacancies, offers of help.
Children
- Hungarian Association for Migrants Medenék (website in Hungarian and English, email: menedek@menedek.hu) and Jesuit Migrant Assistance Service (website in Hungarian, email: info@jmsz.hu ) provide assistance with enrolling Ukrainian children in Hungarian schools. Medenék mostly helps with elementary schools, and Jesuit Service helps with high school. Please email either of the organizations in any language to receive a consultation on finding the right school. [The source on Facebook, in Russian];
- Free lessons for Ukrainian children in Budapest from the "Neighbours against war" initiative (Facebook, in Russian): language courses, educational programs, help with adaptation;
- Language courses, lessons and leisure activities for Ukrainian refugees in the "ELTE Pop-up School", Budapest: details in the initiative’s Facebook (in English, Ukrainian);
- Help with adaptation, lessons and activities for Ukrainian children, language courses: the "Learning Without Borders" program from the "Migration Aid" organization (website, in Hungarian). For details, announcements and application forms, visit the initiative’s Facebook page (in Hungarian).
LGBTQ+
"Budapest Pride" helps LGBTQ+ refugees from Ukraine with temporary accommodation, meals, and necessary medical services. To request support, write in English to help@budapestpride.hu. The organization's website also contains information and resources about the support that LGBTQ+ refugees can receive in Hungary (languages: English, Ukrainian).
Employment
Citizens of Ukraine, having temporary protection, are entitled to an allowance. To get it, they need to contact one of the regional employment services. The addresses are on the website. At that same time, you’ll be required to register with the employment service. As soon as you start working, you’ll stop receiving the allowance [Source, in English and Ukrainian].
Ukrainian refugees who worked in health care (doctors, nurses, dentists, and pharmacists) can apply for recognition of their diplomas and start working before the recognition procedure is completed [Source, in English].
Information resources
- For information on what to do upon arriving in Hungary, services and other key matters, contact the Office of the UNHCR Hungary (United Nations High Commissioner for Refugees in Hungary) via the Helpline Toll-Free number +3680984583 (Mon-Fri — 08:00 to 17:00) or use the chatbot on WhatsApp (follow the link or text Hello to +36 1 445 3676) [Source, in English and Ukrainian];
- The UNHCR Hungary (UNHCR Office for Refugees in Hungary) Telegram channel posts announcements for language clubs, seminars, cultural meetings for people who were forced to leave Ukraine for Hungary, in order to help them adapt, make new friends, and gain necessary knowledge. On the channel you can find answers to frequently asked questions (receiving medical or financial support, finding accommodations, etc.), classes for children and psychological assistance groups, as well as the schedule for the "Budapest helps!" center.
Russia
Leave Russia
Citizens of Ukraine can leave Russia on the basis of any valid documents (biometric passport, old-style international passport, internal passport, ID). Departure from Russia on internal documents (in the absence of a biometric passport) is possible only through land border crossings [Source, in Russian].
- From Russia to Estonia: The Estonian land border with Russia is open: for Ukrainian citizens to enter Estonia, it is enough to present an internal passport. For family members of citizens of Ukraine (spouses, children, parents) who are citizens of another country, a visa or other grounds for entry into Estonia are not required. Citizens of Ukraine and their direct relatives are not subject to entry restrictions imposed due to the epidemiological situation [Official source; languages: Russian, Ukrainian, English and Estonian]. You can get from Russia to Estonia through St. Petersburg. A detailed route, information about transport and carriers and instructions for passing the border crossing on the website (in Russian).
- From Russia to Finland: You can enter Finland to stay and receive temporary protection with any Ukrainian documents. A request for temporary protection is made right at the border; restrictions related to the epidemiological situation do not apply to persons applying for protection/asylum. [Source, in English, Russian, Finnish, Swedish]. The most convenient way to get from Russia to Finland is through St. Petersburg: details of the route on the website (in Russian).
- From Russia to Georgia: Russia's land border with Georgia is open; since June 15, covid restrictions on crossing the border have been lifted [Source, in Russian]. Details about the route on the website (in Russian).
Information site about leaving Russia for Europe for internally displaced people from Ukraine: information about exit routes, border crossings. Also available as a Google Doc (in Russian).
Assitance on leaving
- Assistance to internally displaced persons from Ukraine with departure to Europe from Moscow and St. Petersburg: Telegram-chat “Moscow on the way from Ukraine to Europe”, Telegram-chat “Peter on the way from Ukraine to Europe”;
- Assistance to Ukrainians who were taken to Russia while leaving the country: Telegram-bot for requests for assistance and communication with the coordinators of the project "Passing to Europe";
- "The Friends of Mariupol" project provides assistance to Ukrainians who have ended up in Russia in leaving for Estonia: contact the Telegram bot. More details: Facebook, the organization's Telegram channel.
- Project “Helping to leave”: contact the Telegram bot for help;
- Information and volunteer assistance on issues related to leaving Russia: Telegram chat “Deported to Russia/DPR”;
- Advice to refugees from Ukraine with departure from Russia to Europe, with evacuation from Ukraine to Europe via Russia from the Rubicus organization: details and application form for assistance on thewebsite (in Russian, Ukrainian, English).
- ua2eu project: assistance with the purchase of transport tickets to the border for forced migrants from Ukraine leaving Russia: details and contacts on thewebsite (in Russian).
Help in Russia
Telegram chats of volunteer humanitarian and information assistance for internally displaced people from Ukraine in cities and regions of Russia:
- Belgorod and Belgorod region
- Belgorod 2
- Voronezh and Voronezh region
- Volgograd
- Yekaterinburg and Sverdlovsk region
- Izhevsk
- Kazan and Tatarstan
- Kaliningrad
- Kaluga
- Krasnodar
- Krasnodar Kray
- Krasnoyarsk
- Moscow
- Nizhny Novgorod
- Novosibirsk
- Novorossiysk
- Penza (for TAP residents, applications for assistance are accepted through the Telegram bot)
- Primorye
- Rostov-on-Don
- Rostov-on-Don 2
- Ryazan
- Ryazan and Ryazan region (applications for assistance are accepted through the Telegram bot)
- Samara
- Smolensk
- Sochi
- Tula and Tula region
- Khabarovsk
- Cheboksary and Chuvashia
- Shakhty and Novoshakhtinsk (applications for assistance are accepted through the Telegram-bot)
Telegram chats of volunteer assistance to internally displaced persons from Ukraine in the temporarily occupied territories: Crimea, Simferopol, Yalta.
Mutual aid telegram chat for internally displaced people in Russia: communication with volunteers, informational and targeted humanitarian assistance;
Telegram chat for assistance to internally displaced persons from Ukraine living in temporary accommodation centers (TAPs);
Information on how to obtain legal permission to reside in Russia, and also to find accommodation, medical help for citizens of Ukraine and residents of the temporary occupied territories and stateless persons; see the website (in Russian)
Legal, medical, humanitarian, and psychological help in Russia to refugees and migrants from the “Civil Assistance” group: see the website for details and contacts (in Russian, French, English).
Humanitarian aid, psychological and social assistance to the forced migrants from Ukraine from the “Red Cross”: see the website for addresses and regional contacts of the organization.
Moscow and Moscow region:
- Instructions for forced migrants from Ukraine to Moscow and the Moscow region: a document with information on legalization in the Russian Federation (possibility of stay and the procedure for submitting documents); a document with information in the field of healthcare (receipt of emergency assistance, registration of a compulsory medical insurance policy, phone numbers for information) - in Russian;
- Humanitarian and consulting assistance, assistance with accommodation for pregnant women and mothers with children in a crisis situation from the Home for Mom project: website (in Russian);
- Humanitarian assistance to internally displaced persons from the Doctor Liza Foundation: contacts and detailed information on the website (languages: Russian, English).
- Medical and psychological help for refugees and stateless persons from “Health and Life” Fund: see the website for contacts of the organization.
St. Petersburg:
- Help with the necessary clothes for all those in need in the clothing distribution center "Thank you!" (by appointment). Contacts and address, procedure for receiving things, detailed information on the store's website (in Russian);
- Channel and chat in Telegram Belarusians of St. Petersburg.
- Assistance in sociocultural integration of migrants’ and refugees’ children: language, leisure, educational activities from the “Children of St. Petersburg” organization: details and contacts on the website (in Russian, English, Uzbek);
- Informational Telegram channel for Ukrainian refugees in Saint-Petersburg: available assistance in the city, issues of legalization and adaptation, mutual help.
Voronezh and Voronezh region:
- Information, humanitarian, legal assistance to displaced women in Voronezh: the Art of Living project: Vkontakte group.
- Contacts and addresses of centers for collecting and issuing humanitarian aid for internally displaced people from Ukraine in Voronezh on the website (in Russian);
- Help with things, clothes, household items for refugees in Voronezh: Telegram chat.
Belgorod: Information for internally displaced people in Belgorod: hotline numbers, contacts of organizations providing assistance (in Russian);
Krasnodar: Humanitarian aid to IDPs from Ukraine in Krasnodar from the Generation Foundation: website (in Russian);
Rostov-on-Don: Humanitarian aid from the organization "Mercy-on-Don": contacts and information on obtaining aid on the website (in Russian).
Telegram-chat of legal assistance for Ukrainian refugees in Russia: information on legalization, paperwork, receiving social benefits (in Russian).
- Emergency legal aid to people accused under the articles on ‘discrediting of the armed forces’ and ‘fakes’ from the Network Freedoms project (Telegram, in Russian): in order to apply for help, write to the hotline in Telegram;
- The ‘Antifoundation’ provides free legal aid to people whose labor rights are violated because of their anti-war position (pressure, politically motivated dismissal): Telegram bot to seek help, the initiative’s Telegram channel (in Russian);
- Psychological support for people who faced police violence or repressions: to request help, use the Telegram bot (in Russian). The initiative was created by the Feminist anti-war resistance, advice is provided by volunteer experts;
- Information about emigration from Russia on the site: choosing a country, looking for work abroad, psychological support, grants and internships, etc. (in Russian);
- Resource on how to talk to loved ones who believe propaganda: cards with reasoned answers to common misconceptions (in Russian);
- Free online psychological help for forced migrants and people who stay in Russia: lections, crisis counseling, open and closed groups of support and therapy: Telegram-channel (in Russian);
- Telegram chat “Border Russia-Europe-Ukraine”: peer support and practical experience of border crossings, questions and answers about immigration and emigration to and from Russia (in Russian);
- Guide (in Telegram, text on the website in Russian) is about what to do if you decided urgently leave Russia indefinitely: where to immigrate right now; what to take with you; how to settle in a new country.
LGBTQ+
- Help in organizing urgent departure from Russia for LGBTQ persons and representatives of ethnic minorities who are subject to mobilization: to request support, fill in the form (in Russian). The initiative was launched by a community of volunteer organizations [Source: Instagram of the “Kvir Svit” organization];
- Mobilization and Queer People: links to information resources and assistance projects for transgender people are collected in the material from “Queer Svit” (in Russian);
- Guide from a Telegram channel “I washed my hands” about leaving Russia as an LGBTQ+ person;
- The hotline for psychological assistance of the Russian LGBT Network provides assistance to every person, regardless of their territorial location. From 12:00 to 15:00 and from 21:00 to 00:00 there is an online chat, from 15:00 to 21:00 (GMT + 3) there is a helpline: 8 800 555 73 74 (in Russian);
- Emergency assistance with APB drugs in Russia for people with HIV who have been forced to leave Ukraine: you can leave an application for medicines on thewebsite (in Russian).
Belarus
General information
Attention: official government websites of the Republic of Belarus might be blocked abroad. Use VPN, for example, Chrome extension: Urban Free VPN, and choose Belarus in settings.
- How to get ready for departure: a checklist (in Russian);
- Information on replacing a Belarusian passport abroad: procedure, required documents, specifics of obtaining a passport in Poland and Georgia, experiences of Belarusians (in Russian);
- TG channels of BySol foundation: memo and general information on departure and evacuation (in Russian).
Entry
- According to data from the Border Committee of the Republic of Belarus, Belarusian checkpoints work as normal, and the Belarusian side provides help to citizens who come from Ukraine (in Ukrainian, Russian);
- Since March 19th, Belarus and Ukraine do not have a railroad connection, as stated on air of “Current Time” by the President of the Board of Ukrainian Railway Oleksandr Kamyshin;
- With questions about safely exiting Ukraine and choosing a transit route to Belarus for Belarusians, Ukrainians, and citizens of other countries, it is recommended to turn to the Foreign Ministry of the Republic of Belarus (in Belarusian, Russian, English): +380504062330; +375173794771, +375173792673, +375172792872.
Pets
- To enter an EU country with an animal, you will need a veterinary certificate, which is issued on the basis of form №1, a veterinary certificate, or a veterinary passport. You can find more about form №1 and examples of certificates here;
- Checklist of documents for leaving Belarus with an animal (in Belarusian);
- Regulations on leaving the country with an animal by different types of transportation (in Belarusian).
Help from volunteers
- If you leave and have no opportunity to take the animal with you immediately, fill out the application for volunteer help in Minsk and Mogilev (temporary transfer, help with paperwork for the pet, if you are not in the Republic of Belarus, help with transportation of the animal abroad;
- If you can help with transfer or transportation, fill out the volunteer application.
Personal experience
- Information from FB on exporting animals from the Republic of Belarus;
- Chat of animal owners who are moving to Poland;
- Example of transporting animals to Georgia.
Additional information on the rules and procedure for crossing the state border
- Hotline: +375 17 329-18-98 (24 hours a day);
- State border committee of the Republic of Belarus;
- Foreign Ministry of the Republic of Belarus.
How to get a visa
- Without a visa, you can travel from Belarus to Kazakhstan, the United Arab Emirates, Georgia, Turkey, Armenia, Azerbaijan, Egypt and other countries [More about travel without visas for citizens on the Foreign Ministry website] (in Belarusian, Russian, English);
- The Italian Embassy in Minsk resumed issuing Schengen tourist visas. More info on the website of the embassy (language Russian, Italian);
- EU visa (Poland): the embassy now opens visas as normal. Visa center website. Embassy contacts (for emergency situations): minsk.wk.sekretariat@msz.gov.pl, +375173885231;
- EU visa can be issued in Georgia or Armenia. You can also receive a humanitarian Polish visa in Georgia: TG-channel “Belarusians of Georgia” '(in Russian).
Transport
- Car. When leaving the territory of the Republic of Belarus in a car, one has to possess:
- “Green card” (mandatory insurance). "Green Card" insurance certificates issued by Russian or Belarusian insurance companies are now considered invalid on the territory of Ukraine;
- Full set of documents for the car: driving license, registration certificate, technical inspection certificate, medical certificate on the state of health, insurance certificate.
- Train. Through Kaliningrad. You can board the train only if you have a Schengen visa or national visa to Lithuania.
- Buses. Since March, 21 there is a daily bus service between Minsk and Warsaw, departing three times a day. Departure time from Minsk: 10:40, 20:00(via Brest), 21:45(via Grodno). You can buy the ticket here (in Belarusian, Russian).
Help for refugees
- Information website for Ukrainian refugees in Belarus: contacts and resources for obtaining volunteer, humanitarian, legal and other assistance, instructions on legalization and integration (in Russian);
- Information from the Website of the UN Refugee Agency (in Russian, English, French, and Spanish) on how to apply for asylum in Belarus;
- Website Refugee Support Center (languages: Belarusian, Russian, English).
Hepl for Belarusians
- “AvocadoHelp” initiative helps people who’ve suffered over peaceful protests in Belarus with finding and paying for advocation. You can leave an application and get more information on their website (in Russian);
- «Feniks», an international community of psychologists and psychotherapists working with the consequences of shocking experiences, mental trauma and stress helps Belarusian citizens and volunteers who help migrants from Belarus in their host countries (in Russian). To sign up for a consultation, you need to register on the eHealth platform.
Relocation to Georgia
- Bus Gomel-Tbilisi (only for citizens of the Republic of Belarus). To travel, you need to have: passport, insurance, PCR / vaccination certificate (Satellite V is suitable). Passage through the territory of the Russian Federation. Travel time is 36 hours. Travel agent's inst;
- Guide to moving to Batumi (website, language: Russian);
- Article on how to get from Minsk to Georgia via Vladikavkaz (website, language: Russian);
- Guide: how to get from Vladikavkaz to Tbilisi (language: Russian);
- Vkontakte mutual Assistance group, where you can ask any question about the situation at the Upper Lars checkpoint (Russia— Georgia land border). Citizens of the Russian Federation need grounds for departure, citizens of the Republic of Belarus are allowed to pass.
Mutual help chats
- Telegram-chat of volunteer assistance to internally displaced persons from Ukraine in Minsk: informational and targeted humanitarian assistance. Requests for help are accepted via Telegram bot;
- Chat for help in Gomel: link to TG (in Russian);
- TG-channel with information about professional and educational programs, internships, and workshops in the sphere of art (in Belarusian);
- Minsk urban platform (FB page): aid to those who leave Belarus and Ukraine, or stay in Belarus. (in Russian, English).
Employment
- Assistance program for Belarusians and Ukrainian people (in Russian);
- Questionnaire for aid requests for Belarusians who left Ukraine after 24.02 or were fired for their civil position.
Information resources
- Information website for Ukrainian refugees in Belarus: contacts and resources for obtaining volunteer, humanitarian, legal and other assistance, instructions on legalization and integration (in Russian);
- How to talk with loved ones who believe in propaganda: site with reasoned answers to common delusions (in Russian).
Other countries
Austria
General information
General information for Ukrainian refugees in Austria
Online document with answers to frequently asked questions about Ukrainian refugees staying in Austria.
Entry
Ukrainian citizens who have a biometric passport usually do not need a visa for entrance to Austria for short-term stays up to 90 days (within a 180-day period). Without a biometric passport, a longer term stay, or to work, a visa is required.
Official state site with all necessary information in Ukrainian, English and German.
Transport
European train companies provide free passage to passengers with Ukrainian passport or identity document in Austria.
Accommodation and food
Housing
- Housing for families with children in the MagicHOME in Vienna (6 places)
- Help for children and families (website, German)
- Volunteer organization Warhelp - help with finding an overnight stay in Vienna for up to 3 days
- Homes for Ukraine provides free, temporary accommodation within Austria for Ukrainians who were forced to leave their homes
- Help with finding free housing in Austria, contacts for applying for short-term accommodation in cities for forced migrants from Ukraine from the BBU organization:website (languages: German, English, Ukrainian, Russian).
- Telegramchannel with offers of free / inexpensive temporary accommodation in Austria: links to housing search resources, private offers (languages: Russian, Ukrainian).
food
- Free cooked meals from the public organization Neunerhaus, Vienna, for people in difficult life situations, including forced migrants from Ukraine: details and contacts on thewebsite (in German).
Mutual help chats
- Help for Ukrainians in Ausrtia
- Ukrainian refugees in Austria
- Telegram-chats for Ukrainian refugees’ mutual in Austria: here and there
- Тelegram-chat of mutual help in Austria, Russian / Ukrainian
- Тelegram-chat for help in Austria, English / German
- Telegramchat for forced migrants from Ukraine to Vienna: consultations on obtaining basic assistance in Austria, information support, mutual assistance (languages: Russian, Ukrainian).
- Telegram channels providing information for refugees from Ukraine: regularization of stay, accommodation, employment, transport, sources of assistance, current news: channel Добрi Сусiди, channel Help.Ukraine (in Ukrainian, Russian).
LGBTQ+
- Help for LGBTQ+ people in Austria
- Help for LGBTQ+ refugees byQueer Base (English / German):Facebook,Instagram, office@queerbase.at.
Pets
Refugees from Ukraine can bring their pets into Austria without any special documentation requirements. The main thing is that the animal should be accompanied by a person responsible for it (owner/neighbor, etc.). Also, if possible, it is recommended to bring a certificate of vaccination. Any veterinary measures, such as rabies vaccinations, are carried out after entry.
- Information about free veterinary care for displaced pets from Ukraine in different countries is published in the Telegram-channel Vetinfo (in Russian): post about available assistance in Austria. To navigate through the information, browse the posts in the channel and use the post search. Mutual aid groups for Ukrainians with animals in different countries can be found on Facebook and Telegram.
- Temporary accommodation search for refugees and/or their animals in Germany, Austria and Switzerland — Tasso service (in Ukrainian, German, English);
Information resources
- +43126768709460 - hotline in Austria
- Telephone hotline for Ukrainians in Austria from the Austrian Integration Foundation (ÖIF): +4317151051120 (Monday to Friday, 8:00 to 18:00). Questions and answers about legalization, stay, receiving medical care, integration, and learning German in Austria are collected on the ÖIF website (languages: Ukrainian, German).
- Official site with information about registration, conditions for refugees, etc (German)
- Help in Austria (site of the United Nations High Commissioner for Refugees)
- Regularly updated document with information about all aspects of life in Austria for those fleeing from Ukraine (in Ukrainian).
- Information resource for Ukrainians in Austria: relief center addresses, links to resources for finding accommodation and work, information about transport, medical care, veterinarian assistance, etc. (in Ukrainian).
- Information for forced migrants from Ukraine in Vienna on the website: contacts of aid organizations, legalization, language courses, materials about medicine, education, employment (in Ukrainian).
- Information project «United for Ukraine» for Ukrainian refugees – detailed information about immigration, legal advice, health, employment, financial and social assistance available in different countries (in Ukrainian, Russian, English). The site allows you to submit a request for temporary accommodation and legal advice.
Azerbaijan
Entry
Today when speaking about refugees Azerbaijan mainly means ethnic Azerbaijanis who are now citizens of Ukraine, i.e. the Azerbaijani diaspora.
You should keep in mind that Azerbaijan is trying to remain neutral [the source, 11.03.2022]. Nevertheless, the country accepts ethnic Azerbaijanis and their family members fleeing from Ukraine.
---
Ukrainian citizens may enter Azerbaijan. To do this, they need to have an official certificate confirming the completion of the full course of vaccination, a certificate of negative PCR test results for COVID-19 (more information about anti-COVID measures you can find here), and entry permission by the Operational HQ. Upon arrival they can apply for refugee status, an asylum seeker or be registered as a migrant residing at their relatives’ place.
Mainly women, children, and people over 60 years old, who due to Ukrainian laws have the right to seek asylum in other countries, will be able to take refuge in Azerbaijan.
Legalization
According to the law ethnic Azerbaijani who are citizens of Ukraine can stay in Azerbaijan for 90 days. The state grants them territorial asylum. After these 90 days they can apply for a temporary resident identity card. [The source, 16.03.2022]
The refugees are required to register as migrants within 15 days. The Republic of Azerbaijan State Migration Service is in charge of the procedure. The review of the application for refugee status might take up to 6 month. For this period foreigners are provided accommodation and three meals daily. However, once you apply for refugee status, you have to wait for at least half a year before you get the work permit.
If the asylum seeker is married to a citizen of Azerbaijan, they can just register as migrants and find a job. They can also get registered at the healthcare system, and contact the Ministry of Labour and Social Protection or the Employment Agency.
Psychological counselling
The program of providing psychological counselling to those fleeing Ukraine is founded by the Community Council at the State Migration Service of Azerbaijan. The program is for Azerbaijani who have left Ukraine and for other people fleeing the region. [The source, 03.03.2022]
- Those needing free psychological counselling can call 0502448004 or 0124098004, or send an email to office@prim.az.
Armenia
Accommodation
- Assistance with free temporary housing in Yerevan and Istanbul for forced emigrants from Russia from the Anti-War Committee of Russia: application form for temporary placement, organization's website (in Russian).
Mutual help chats
Telegram chat “Moving to Armenia | Mutual help” to share experiences of relocating to Armenia.
Information resources
- Google doc with answers to frequently asked questions about relocation to Armenia: arrival, search for housing and work, financial and legal issues (in Russian);
- A list of useful resources for migrants and forced migrants in Armenia, a post in the Telegram chat "Kovcheg | Armenia": websites for finding housing and work, information about legalization, documents, finances, links to mutual assistance chats and more (in Russian). You need to join the chat to be able to view the post.
Belgium
Entering the country
The company of Belgian railways SNCB has opened a program “Help Ukraine”, which lets Ukrainian citizens to travel across Belgium and other European countries for free (the list includes Germany, Holland, Luxemburg, France). To participate in the program you need to buy a "Help Ukraine" ticket in Germany, in the Deutsche Bahn company, or display a Ukrainian passport.
In order to travel for free by high-speed trains TGV and Thalys, you need to contact the SNCB international ticket offices to obtain a special ticket. For Eurostar high-speed trains - to the staff of the Channel Terminal at the Brussels - Midi station.
Temporary Protection Status
When you reach Brussels, if you do not have a place to stay, Ukrainian refugees should report to the Registration Center at Palais 8 at the Heysel in Brussels. Here you can get a Temporary Protection Certificate and assistance with accommodation. If you have accommodation initially, you can register later.
You can find more details in the Telegram chat Help for Ukrainians in Belgium.
Emergency help from the Free University of Brussels for students, teachers, academicians, and administrative workers from Ukraine, Russia, and Belarus whose education or work has been stopped because of the war in Ukraine (in English/French).
People who have received a residence permit on the basis of temporary protection are entitled to social services (with the equivalent of a living wage).
Receiving family allowance and civil integration: People who have received a residence permit on the basis of temporary protection have the right, but not the obligation, to complete the integration program in Flanders (social orientation course, Dutch language course, registration at the VDAB or Actiris labor exchange and additional consultations).
People who have received a residence permit on the basis of temporary protection are required to join the state health insurance system. A temporary protection certificate from the DVZ is sufficient to be eligible for registration with the statutory health insurance system.
You need to choose a health insurance company and join it. If you need help with this, please contact the “Sickness and Disability Insurance Auxiliary Fund”. Joining the public health insurance system is retroactive from the first day of the quarter in which the person applied to join the health insurance fund or HZIV (e.g. if you applied before March 31, 2022, insurance will be “backdated” - from January 1, 2022 ).
Accomodation
With a temporary protection certificate you can receive registration documents. You will need to:
- Register at your host family's address based on a temporary protection certificate.
- Contact your local municipality. After checking your residence, you will be included in the register of foreigners and issued an electronic card A.
- Obtain Annex 15, which is valid for 45 days (Annex 15 refers to unrestricted access to the labor market). Do it before checking residence and/or issuing card A,
- In case of moving, notify the municipality about the change of residence. This is crucial for receiving official mail, and for granting and maintaining certain social rights.
- Electronic card A is valid until 03/04/23, then it can be renewed every 6 months (up to 3 years in total).
- For foreign children under 12 parents/guardians may also obtain an identity card in addition to the A card with the same validity period.
Resources for seeking accomodation:
- Information brochure for Ukrainians seeking asylum in Belgium (in Ukrainian)
- Useful information for refugees in Belgium. General questions, housing, opening of a bank account and other
- How to apply for asylum in Belgium, information at the UN Refugee Agency website (in English, French and Dutch)
Work
People who have received a residence permit on the basis of temporary protection have the right to work if they have a resident card A or Annex 15. (Article 10, 6° of the Royal Decree of September 2, 2018 on the employment of foreign citizens). Resident Card A and Attachment 15 will say "Labour Market: Unlimited". If you are willing to work as a self-employed person, it is necessary to apply for a professional card in accordance with the general rules.
- The Free University of Brussels provides emergency assistance to students, teachers, academics and administrative staff from Ukraine, Russia and Belarus whose studies or work activities have been interrupted due to the war in Ukraine
Vet care
Information on free vet care for pets of internally displaced people from Ukraine in different countries is published in the Telegram channel Vetinfo (in Russian): a post about affordable care in Belgium. To navigate through information, study the posts pinned in the channel and use the message search. Mutual assistance groups for Ukranians with animals in different countries can be found on Facebook and Telegram.
Codes in the national registry
- From March 22, IT 141 (which contains information about family composition) will temporarily create a new code living (LOG) 06 "temporary protection". This will make it possible to distinguish between the host family and recipients of temporary protection status who are visiting them.
- On March 7, 2022, code 2.3.0 "Temporary protection" IT 202 of the national register was also activated. This code contains information about the reason for the residence. This allows municipalities to issue category A cards to people under temporary protection. This code is registered on the day the certificate is issued.
- On March 7, 2022, code 3 "Displaced persons" IT 205 was also activated. This code indicates the category in which a particular person is located when entering the register. Therefore, this information should also be included in the personal file of the person(s) concerned.
Combination of temporary and international protection
You always have the right to apply for "international protection" even if you have been granted temporary protection or its status has expired (Article 50 of the Aliens Act and 17 of Directive 2001/55). BUT - examination of an application for international protection of a person who has been granted temporary protection is suspended until the termination of the temporary protection regime (Article 51/9 of the Aliens Act).
Mutual aid
Facebook groups for forced migrants from Ukraine to Belgium: information, answers to questions, targeted aid, job offers, leisure, etc. (communication is conducted in Russian, Ukrainian, English):
- "Ukrainians of Belgium"group
- "Ukrainians in Belgium" (2) group
- "Solidarity with Ukraine (Belgium)"group
- "Defense of Ukraine: assistance to refugees and the wounded"the group
- "Ukrainian youth in Belgium"group
- "Ukrainian Committee of Refugees"group
Telegram-chats of mutual assistance and information support for forced migrants from Ukraine to Belgium:chat 1,chat 2;
Bulgaria
Entrance
Ukrainian citizens have a right to apply for asylum in Bulgaria even if they do not have a valid passport to travel abroad.
In case there is no valid passport, adults should provide other documents with a photo (identity document, driving license) that will verify their identity and Ukrainian citizenship on the border.
- Application for those who need evacuation from Ukraine to Bulgaria (languages: Ukrainian, Russian, English, Bulgarian);
- Info-source for forced settlers from Ukraine to Bulgaria: assistance in evacuation, information about obtaining temporary protection status, addresses of humanitarian aid centers, health information and program of social reinforcement, find accomodation and job, language study, contacts of free legal aids, etc. (in Ukrainian, Russian, Bulgarian, English);
- Free legal consultations, representation, and legal protection for people looking for a shelter in Bulgaria; websites: bghelsinki.org (languages: English, Bulgarian); asylum.bg (languages: Ukrainian, English, French, Bulgarian, Arabic, Farsi, Dari, Pashto, Urdu).
Legalization
One can apply for asylum and protection to any Bulgarian authority, including border police staff at border checkpoints.
Bulgarian border police must provide asylum seekers with relevant information and an interpreter (based on the Law on Asylum and Refugees, art. 58, paragraph 6).
Application for international help from Bulgaria can be filed in oral or written (in Bulgarian) form [source] (languages: Ukrainian, English, Bulgarian, Russian).
Detailed information about international protection, entrance with children, registration and legalization in Bulgaria (languages: Ukrainian, English, French, Bulgarian, Arabic, Farsi, Dari, Pashto, Urdu).
Accomodation
- Application for help with searching for housing for Ukrainians who are already in Bulgaria (languages: Ukrainian, Russian, English, Bulgarian).
- Important: from May 31, 2022, Bulgaria is changing the rules for the stay of Ukrainian refugees. Those staying in free hotels in Bulgaria will need to leave them due to the end of the humanitarian state program. There will be an opportunity to get housing in municipal or state dormitories, but the number of places is limited — 15 thousand beds. [Source] (languages: English, Russian);
- Assistance to forced migrants from Ukraine in Bulgaria: the website of the "Mother Ukraine" organization (in Ukrainian, Bulgarian, English). Information about crisis centers, housing, free medical care; on the website you can leave a request for help with transport and employment.
Children
Children under 14 who are accompanied by a parent or other relative of full age (grandfather, grandmother, aunt, uncle, full-aged brother or sister) and do not have a passport or another document with a photo have to provide their birth certificate or another official document that confirms kinship between a child and an adult relative.
Children from 14 to 18 without a passport can provide another identity document or an official document that confirms kinship with a parent or other adult relatives whom they are traveling with.
Children under 18 without any escort who want to enter the country on the Bulgarian border are let in the country and sent to the social services. This is applicable to children who enter the country:
- without parents;
- without relatives;
- with adults they do not have kin relationship with.
- Children support hubs from the Dobro Foundation: help with adaptation in Bulgaria, support of children’s intellectual development, psychological support, sports and leisure activities. For details and application forms, visit the Telegram channels of the Dobro Kids Center for children from 3 to 6 years old and the Dobro School for children from 6 to 16 years old (in Ukrainian).
Accomodation
- Information on how to apply for asylum in Bosnia and Herzegovina from the Website of the UN Refugee Agency (language: English)
- Accommodation offers for Ukrainian refugees can be found here.
Psychological self-help
Memo "How to support a child during a war" by the organization Child Protection, besides the information about emotional support there is a guide how to save yourself and a child during bombing (in English)
Legal assistance
Free legal assistance for refugees in Bosnia and Herzegovina from the "Vaša prava" organization: details and contacts on thewebsite (in English).
Brazil
General information
- Information about entry and stay, obtaining a humanitarian visa on the website of the Embassy of Ukraine in Brazil (in Ukrainian);
- Information for forced migrants from Ukraine to Brazil on the website: legalization, application for assistance with accommodation and support, addresses and contacts of migrant and refugee assistance centers (housing, adaptation, humanitarian assistance), information by cities and states (languages: Ukrainian, English, Portuguese);
- Information project United for Ukraine for Ukrainian refugees – detailed information about immigration, legal advice, health, employment, financial and social assistance available in different countries (in Ukrainian, Russian, English). The site allows you to submit a request for temporary accommodation and legal advice;
- Telegram channels providing information for refugees from Ukraine: regularization of stay, accommodation, employment, transport, sources of assistance, current news: channel Добрi Сусiди, channel Help.Ukraine (in Ukrainian, Russian).
Employment
The integration program for Ukrainian scientists in the State of Paraná.
Mutual help chats
The Telegram channel and chat for Ukrainian refugees in Brazil and Latin America.
Entry
Eurostar announced free entrance into Great Britain for the citizens of Ukraine, who have Ukrainian passports and visas.
You need a visa to enter the United Kingdom of Great Britain.
Per March 18, there are several schemes described on UKVI (United Kingdom Visas and Immigration site) that allow citizens of Ukraine to get it. Here are the basic ones:
- Ukraine Family Scheme - for those who have relatives legally residing at the UK territory
- Ukraine Sponsorship Scheme (Homes for Ukraine) - support of Ukrainian citizens leaving the country because of war, and do not have relatives in the UK. In this case, citizens of Great Britain can become sponsors.
There are other possibilities:
- UK visa support for Ukrainian nationals;
- The British Visa Application Center (VAC) in Kyiv is closed, all services suspended;
- Temporary visa center in Lviv is also suspended.
You can apply for visa in one of other VACs:
- Hungary;
- Moldova;
- Poland;
- Romania.
Before visiting VAC, you need to register online and get a registration number GWF.
If you need help:
Get in touch with UKVI. phone: +44 808 164 8810 (0808 164 8810, if you are already inside of the UK) — pick option 3. It is a free call, hours of operation are Mon-Fri, 24 hours.
- Actual information about getting a UK visa for citizens of Ukraine, from March 18, in Russian and in English;
- Procedure for obtaining refugee status in the UK: information on the official government website (language: English);
- MC.today article with information and useful links and contacts for refugees in the UK (languages: Ukrainian, Russian).
Accommodation
- The UK has launched a "Homes for Ukraine" assistance program, where you can get a residence permit and temporary housing through a sponsorship search among UK citizens or organizations (website in English, details in Russian);
- Website of a non-profit organization to find a host with housing in England. To apply you need to fill out an application form (languages: Ukrainian, Russian, English);
- Site for finding accommodation and sponsors in the UK. To leave a request for help you need to register (languages: English, Russian, Ukrainian, Arabic, etc.);
- Website offering free UK accommodation for IDPs from Ukraine. You have to register to leave a request for help (language: English);
- Service for IDPs from Ukraine to find or offer free temporary housing and other help around Great Britain and Europe (Languages: English, Ukrainian);
- Site for finding free housing in and around Nutsford, Cheshire. You need to register to see information on finding accommodation. (Language: English, but some sections are translated into Ukrainian);
- Refugees at Home website - helps with finding free housing for refugees in the UK (languages: English, Ukrainian, French, Arabic etc.). Contact the helpline: 0300 365 4724 (Monday to Friday from 9:00 am to 6:00 pm).
Medicine
- Website of an organization that provides advice, financial assistance and accommodation for those who need to have an abortion (languages: English, Polish, Spanish, Maltese).
Financial aid
- OPORA website where you can search for sponsors or become a sponsor;
- A website for finding housing and sponsors in the UK. Russian Russian, Ukrainian, Arabic, etc.);
- Assistance in finding housing and a host family-a "sponsor" within the framework of the Homes for Ukrainians program: application form and detailed information on the website of the World Jewish Relief organization (page in Russian).
Mutual help chats
- Telegram chat "Ukrainians in the UK" with useful information for Ukrainians who are forced to leave for the UK;
- “Help4Ukraine Refugee GB” TG-chat to help refugees from Ukraine who want to settle in Great Britain;
- Telegram chat "Trafalgar Girls Help Ukrainians" for those coming to the UK;
- Telegram chat "Trafalgar Girls Stuff etc to Ukrainians": clothes, toys and other things for free in London.
Information resources
- Free legal advice for refugees in the UK: questions of immigration, visa, work and housing (language: English);
- Website "Ukrainian community in the UK" with useful information: how to get a visa, find a job, open an account, get psychological support, etc.;
- Information about support programs for Ukrainians in Great Britain on the website of the UN Refugee Agency (languages: English, Ukrainian);
- Search and offers of various assistance for Ukrainian refugees on the “AidNow” website: temporary stay, transportation, translation etc. (in Russian, Ukrainian, English, German, etc.).
Germany
General information
- How to decide in which city to go (in Russian, comparison with Ukrainian cities in terms of size);
- Everything about life in Germany: information about laws, work, education, healthcare , etc. (in German, English, Ukrainian, Arabic, etc.);
- “Handbook Germany” is an information resource for migrants and refugees in Germany: information about legalization, medical assistance, learning German, life and adaptation in the country (in German, English, Ukrainian, Arabic, etc.)
Berlin
- Volunteer group for the assistance of forced migrants in Berlin: assistance with short-term accommodation, humanitarian aid, information support: organization'swebsite; Telegramchat (in German, English, Russian);
- Assistance from the Vitshe organization to forced migrants from Ukraine in Berlin: awebsite with information assistance for those arriving in Berlin (in English); humanitarian and volunteer assistance; cultural, educational, social events for forced migrants: announcements are published on theInstagram of the project;
- What to do when you come to Berlin in plain language (Google document, in Ukrainian);
- Answers to frequently asked questions from the Land Office for Refugees and the Land Immigration Office (languages: Ukrainian, Russian, English, see at the bottom of the page);
- Berlin helps Ukrainians (Telegram channel — assistance with accommodation in Berlin);
- Hosting People Coming From Ukraine To Berlin (Telegram channel — temporary accommodation in Berlin);
- Coordination center in Berlin — humanitarian aid, transport, search for housing (website in Ukrainian);
- The humanitarian organization in Berlin LaruHelpsUkraine e.V. provides support to people arriving from Ukraine during their entire migration cycle. They provide basic necessities to those who come from Ukraine, help with registration and legal issues, resettlement, social and psychological adaptation and subsequent integration, as well as translation support (site, languages: Ukrainian, Russian, English, German);
- Welcome Center Berlin (website in Russian, English, German and other languages).
- Quarteera (Instagram) — is an organization that supports LGBTQ+. Assistance with transfer to Berlin, moving within the city, temporary accommodation (up to one week), registration, legal consultations, psychological counseling, urgent financial help, food, clothes, medicines. Email: help@quarteera.de;
- Free legal advice for refugees and migrants in Berlin (asylum application, Dublin-rejections, possibilities to stay in Germany apart from asylum, family reunification and communication with the administration such as BAMF, LAF, Ausländerbehörde and Jobcenter) (website, languages: English, German);
- A step-by-step description of the arrival and registration procedures on the official website of the city in German and English;
- Information on how to register and obtain benefits in Berlin (in German and Ukrainian);
- A Telegram chat on refugee status, political asylum, health care, and social assistance in Berlin. Updated legal information is sent regularly to the chat room in the form of a guide;
- “Помощь Берлин LaruHelpsUKRAINE” Telegram channel posts information on new laws, job opportunities, courses, and humanitarian aid;
- Official portal of Berlin page with important telephone numbers: emergency services, hotlines for children and women (language: Russian);
- "Berlin helps Ukrainians" Telegram chat: mutual assistance and exchange of experiences for Ukrainian refugees in Berlin. Current information on stay in Berlin, adaptation and getting various assistance is gathered in the Telegram bot (in Russian).
Entry
- Answers of the Federal Office for Migration and Refugees to frequently asked questions about entry from Ukraine and stay in Germany (website, information is updated, languages: Ukrainian, Russian);
- “Germany4Ukraine” information portal of the federal government to support Ukrainian refugees from Ukraine: questions and answers, official information about entry and stay in the country, security, medical care, education, employment, integration, etc. (in Ukrainian, Russian, German, English). The initiative is also accessible via a mobile app for Android and iOS.
Entry with pets
Ukrainian citizens can bring in the animals without applying for permission in advance. But after the entrance, it is necessary to contact the local veterinarian to determine the animal's health status and take the required measures (quarantine, rabies antibodies, vaccination against rabies, microchipping, getting a passport). [Source]
- Boarding of pets from Ukraine in Germany (Telegram chat);
- A mutual aid TG-chat to find pet boarding for animals from Ukraine in Germany: "ИЩУ передержку животному в DE из UA";
- The Berliner Tiertafel organization holds events (including events for Ukrainian refugees) where you can get food and things for animals, as well as veterinary examinations (see Facebook page of the organization);
- Google-map of veterinarians in Germany;
- Temporary accommodation search for refugees and/or their animals in Germany, Austria and Switzerland — “Tasso” service (in Ukrainian, German, English);
- Information resources and opportunities for veterinary care for animals of refugees from Ukraine to Germany are collected on the website (in Russian, Ukrainian, English, German);
- Pet boarding, veterinary and consulting assistance for animals in Germany:a Telegram chat (in Russian);
- Experience exchange, consulting assistance for pet owners from Ukraine in Germany: a Facebook group (in Russian, Ukrainian).
Bamberg
- Official information from the city (website in German)
- Bamberg UA - organization founded in 2017 by Ukrainian students of Bamberg University. Consultations for refugees, help in Bamberg
- Himanitarian aid in Bamberg (Instagram)
Bremen
- Official information for refugees arriving to Bremen
- Help for Ukrainians in Bremen (website in German)
Transportation
To Germany
- Free pass on long-distance trains Poland-Germany. The trains depart from Warsaw, Gdansk, Przemyśl (border with Ukraine), Cracow, Vienna, Wrocław. You have to provide the document confirming Ukrainian citizenship.
- Buses to Germany depart from the Ukrainian border (websitesite in English, German).
- Service “Taxi for peace” (Telegram channel with information about transfers from Ukrainian and Polish borders to Germany, assistance with housing in Germany).
- PL - DE transport (Telegram channel with information about transfer from Poland to Germany, languages: English, German, Russian, Ukrainian).
Within the country
- Passengers with Ukrainian passports or identity documents are exempt from riding fare on German trains but the terms of the ride can be different in different states – more detail here.
From Germany to other countries
- If you want to travel forward from Germany to other countries by long-distance train (ICE, TGV, RJX, IC/EC), you can get a free «helpukraine» ticket in the tourist center DB («DB Reisezentrum»). During the ticket check-in, provide the identity document confirming that you are a citizen of Ukraine (passport or ID card) or a confirmation of registration on the territory of Ukraine.
Accomodation
- Article by DW "How a Ukrainian refugee can find housing in Germany" (in Russian)
- Searching for housing in Germany for Ukrainians (site, languages: Ukrainian, Russian, English)
- Accommodation for Ukrainian refugees in Germany (Telegram channel)
- An application form for those seeking housing in Germany on the Unterkunft-Ukraine.de project website (languages: Ukrainian, Russian, German, English)
- A big regularly updated spreadsheet with a list of resources on housing in different cities
- A website for pet owners seeking housing (languages: Ukrainian, German, English)
- A website with housing offers for refugees in Germany (languages: German, English)
- A website with housing and work offers for refugees in Germany (page language: Ukrainian, website language: German)
- "Zusammenleben Willkommen" platform is used to offer and find housing in Germany. To leave a request for housing you need to fill out a form (site language: German)
- Info board for Ukrainians in Germany — topics on the site: registration, housing, work, health, transport, juridical assistance, animals, integration, etc. (language: Ukrainian)
- Project "Moabit Hilft" is providing help with accommodations, paperwork, learning English and German languages (site in German). Contact email: wohnraum@moabit-hilft.com
- Point app for finding temporary free housing in Germany:website; download forAndroid,iOS (in English, German).
- Offers of free temporary accommodation in Leipzig and the surrounding area on thewebsite (in German, English).
Hamburg
- Official information for refugees arriving to Hamburg
- Hamburg: help for Ukrainians in Germany. Hamburg hilft der Ukraine (Telegram channel)
- Hosting center Ankunftszentrum — at the moment, everything is ready to host refugees. There is Russian-speaking staff in the registration center. The center will organize the paperwork, provide accommodation and cash benefits. Address: Hamburg, Bargkoppelweg 66 a.
- Hamburg refugee center (Flüchtlingszentrum Hamburg) - personal and comprehensive d consultations about asylum and laws for aliens, as well as employment, qualification and education; we help to determine individual perspectives.
- Information on refugee assistance in Hamburg: entry, arrival, stay and accommodation in Hamburg, medical care, payments, vaccination against COVID-19, psychological assistance and aid to victims of violence, information for drivers (website, languages: Ukrainian, Russian, German, English, see the paragraph after the cover picture)
Hannover
- Official information for refugees coming to Hannover
- Ukrainian Union in the Lower Saxony (website in German, Ukrainian)
- Address: Podbielskistraße 269 30655 Hannover
- Email: nfo.uvnev@gmail.com
- Ukraine Hilfe Hannover - humanitarian group for Ukrainians in Hannover (Telegram channel)
According to the §24 Residence Law, people who get a temporary residence permit (Aufenthaltserlaubnis) are entitled to healthcare services under the law regarding social services for asylum seekers (Asylbewerberleistungsgesetz). Furthermore, healthcare is also available to those who have already applied for asylum in Germany. In both cases, you are not directly covered by health insurance but will only receive the care you are entitled to, which you would need to request.
If you don’t have medical insurance and haven’t applied for asylum in Germany, nevertheless, you have a right to urgent medical help. In case of emergency approach the nearest hospital or call the ambulance. More details here.
Unless it's an emergency, there is a rule: if you have a severe illness or suffer from pain and don't have money, you can receive help from the Social Security Office (Sozialamt). It also includes urgent care. This site can help you with searching for the office sozialaemter.com. This site can help you with searching for the office sozialaemter.com
Pay attention to the fact that you have to request help before going to an appointment with a doctor. First, you need to get a special certificate „Behandlungsschein“ from the office. It will make free medical services available for you. In some states, you can get a special medical card („Gesundheitskarte“). More details here.
Assistance to people with drug dependency in Berlin from Fixpunkt organization: psychological and consulting support, assistance in finding a specialist for substitution therapy, treatment of HIV and tuberculosis; free testing for HIV, hepatitis; sterile syringes and dishes for use:website (in German; has a section in Russian).
Assistance to people with HIV and AIDS, assistance to drug-dependent persons in Berlin: free personal, group and online consultations on health issues, mutual support, rights:website of the Berliner Aids-Hilfe organization (in German, English, Ukrainian, Russian, French, etc.)
Hessen
- Instruction with official information for the refugees from Ukraine
- City administration provides assistance to Ukrainians (language: German)
- Hotline: 08001103333;
- Email: ukraine@hmdis.hessen.de;
- Address: Friedrich-Ebert-Allee 12, 65185 Wiesbaden.
- To get temporary asylum in Hessen, you have reach out for registration to Ausländerbehörde, which is responsible for your district, , or to the shelter in Hessen by number: 0641 3037010. You can’t just come to Ausländerbehörde and register. You need to reserve a date for a visit, and in smaller towns, it can only be scheduled after 6 weeks.
Dresden
- Free German language courses from Dresden Technical University for school graduates, students and young scientists from Ukraine: information and contacts on thewebsite (in German, Russian); there is also a list of other offers for studying the language in Dresden (in German).
- Free legal consultations for forced migrants from Ukraine in the field of migration law from the Refugee Law Clinic Dresden association of qualified students of the Technical University of Dresden: organization'swebsite; Facebookgroup (in German).
- Platform with information about consultations, initiatives, language courses, cultural events, etc. for forced migrants from Ukraine in Dresden (in German, Ukrainian).
Düsseldorf
- Official information for refugees coming to Düsseldorf
- Refugee distribution points:
- Railway station;
- Vogelsnger Weg49 — weekdays during working hours (Fri until 13:00);
- Nordlicher Zubringer 5 — weekend and non-working hours.
- All help in Düsseldorf in one place (website in Russian)
- The city's official website features information on registration, meals, housing, medical care, language courses, insurance, work, and more (website in German, Ukrainian)
Cologne
- All help in Cologne in one place (website in Russian)
- Blau Gelbes Kreuz - a nonprofit association that has supported the development of free, democratic Ukraine since 2014 and helps victims of war, especially children, forced migrants, wounded, and other categories of people with urgent needs from the regions that suffered from the war.
- Address: Marktstraße 27, 50968 Köln;
- Email: ukraine@koelnhilft.koeln
- A Telegram chat where you can ask questions
Leipzig
- Official information for refugees and volunteers in Leipzig
- Leipzig helps Ukraine – LhU (Telegram channel)
- Association "Leipzig helps Ukraine" (website in German, English, Ukrainian), where you can find help with any issue in Leipzig
Mannheim
- Official information for refugees provided by the city administration
- The Caritas Association in Mangaïm offers refugees from Ukraine counseling, free clothing, and more. (site, languages: Russian, German)
Munich
- Official information from the city (website in German)
- Ukrainian Greek Catholic Church
- Address: Schönstr. 55, 81543 München;
- Phone: 089/651 29 09-0;
- Email: ugkkm@t-online.de;
- Responsible person - father Volodymyr Viitovych.
- Chat München hilft Ukraine (Telegram channel)
- International cultural center GOROD/Kulturzentrun GOROD
- Address: Arnulfstr. 197, 80634 München;
- Email: info@gorod.de.
- München hilft Ukraine (Telegram channel of the Ukrainian catholic church volunteers)
- Groop for coordination of Ukrainians (Munich) (Telegram channel)
- Drivers München (Telegram channel, topic — drivers, transfer)
- Transfer to Munich for the Ukrainians (Telegram channel, topic – travel questions about reaching to Munich)
- Shelters Munich Bavaria (Telegram channel — here you can both find a shelter in Munich for refugees from Ukraine and help and offer your place as shelter)
- Coordination of housing for refugees in Munich (website in German). To get help you have to fill out the form (languages: Ukrainian, English)
- Association of the young Ukrainians in Berlin (website with useful information, language: Ukrainian).
- Legal issues - an organization that provides legal consultations (led by students) for everyone who needs it (from Munich and its surroundings) about providing asylum and staying in Germany. Languages: Ukrainian, Russian, German.
Nürnberg
- Instruction with official information for refugees from Ukraine
- City administration helps Ukrainians (in German)
- HELP Ukraine - Nürnberg (Telegram channel)
Rostock
- Official information for refugees provided by the city administration
- Rostock helps (Instagram profile)
- “Допомога українцям у Німеччині. Росток” Telegram chat
- Useful addresses and contacts for refugees: meals, studies, etc (website in German, Ukranian)
Other cities
- Information about different cities in Germany
- Entry and asylum in Bavaria: PDF file with information in Ukrainian dated March 5
- You can google the name of the city in English+ Ukraine [e.g., Weimar Ukraine], and for almost every city/village, you will find a site of the local government with general information (usually in German, but google translate translates to any language).
- Info board for Ukrainians in Germany for all cities and states: — topics on the site: procedure of entrance, housing, work, health, transport, legal assistance, animals, integration, etc. (language: Russian)
Security
Volunteers from Germany warn that single women and women with children disappear en masse at the railway stations, many such cases have been reported in Berlin. Criminals disguised as volunteers take away women's passports under the pretext of "paperwork" - these are kidnappings for human trafficking. Volunteers ask you to be vigilant and take precautions:
- Don’t give anybody your passport (you can show it, but don’t give it in any circumstances — a real volunteer won’t require to give the passport away). If they try to take your passport away by force — scream, call for help.
- Try to be around other refugees until arriving at the help center. Don't travel within Europe alone and don't get out of train or bus without urgent need until arriving at the place of destination.
- Trust only verified volunteers, not everyone who calls themselves one. If you don't know what to do and where to go next, approach only the police staff or other official people, not random passer-by.
- Spread this information and warn other women about the danger.
- If you have witnessed a dangerous incident, report it using this form.
Video guides
- Video memo for women about precautions in Germany in English or Russian
- Video instructions with personal experience:
- tips for finding housing in Germany
- tips for finding a job without knowledge of German and with knowledge of German
- tips for finding free furniture for an apartment
- tips for buying a sim card
- video about the cost of living and the cost of food in Germany
- Introductory video on what a temporary refugee accommodation centre is, what they look like and what to expect.
- For car owners:
- how to convert a driver's licence in Germany from Ukrainian to international (video instruction)
- how to register a car (video with English subtitles)
- For parents: video instructions on how to enrol a child in kindergarten and school
- Explanations about the legal status:
- video guide "Brief difference between paragraph 24 and refugee status"
- explanations of a migration service employee (instagram, 57 minutes)
- explanations of an immigration lawyer (instagram, 51 minutes, recording).
Doctors
Doctors on duty and the ambulance will provide assistance for free, even if you do not have insurance. It is important to have a passport of a citizen/resident of Ukraine and (if you already have) local registration. Phone numbers and addresses if you need urgent help (information from the project"Germany from A to Z"):
- Non-emergency doctors on duty (works all over Germany): 116-117 (English, German)
- Emergency ambulance/fire brigade/rescuers: 112 (English, German)
- Police: 110 (English, German)
- If you need prescription medications: doctors on duty at NotfallPRAXIS Marienhospital — in Stuttgart (address: Böheimstr 37, opening hours: Monday-Thursday — from 19:00 to 01:00, Friday — from 14:00 to 01:00, weekends and holidays — from 07:00 to 01:00) and in Esslingen am Neckar (address Hirschlandstraße 97, opening hours: Monday-Thursday — from 18:00 to 23:00, Friday — from 16:00 to 23:00, weekends and holidays — from 08:00 to 23:00).
Additionally, in Germany, some organizations help people without documents anonymously and for free. If you go there for help, your location will not be disclosed to the Social Security Office (Sozialamt). You can find such an organization nearby on this site (in German). You can also search for anonymous and free medical help on the sites Malteser (in German) and Medibüros(in German). detail. You can find more details here.
General practitioners:
- On this site (in Ukrainian), you can search for doctors who accept people from Ukraine for free.
- Besides German, they can speak English, Ukrainian, or RussianFree medical care (Google document, in Russian) for those who don’t have insurance, in Düsseldorf and Ratingen
- A list of practitioners/therapists providing psychological counselling and bodywork recovery sessions to refugees and volunteers in Berlin. There are specialists who speak Russian, English, German, Spanish, French, Portuguese, Hebrew, Serbo-Croatian
- Google-map containing contacts of Russian-speaking doctors in Saxony (all specialties)
- Volunteer organization Medibüro helps people without insurance to get medical help in Berlin (site in English, Russian, Arabic, Spainish, French, etc).
Psychological help:
- In Berlin, you can find more than 500 doctors that provide free psychological and medical help to refugees from Ukraine, for instance, using this site (in German). Also, there you can find out what language the particular doctor speaks. [Source];
- Free medical and psychological online consultations for Ukrainian refugees in Germany from the “Medflex” service: details and procedure for obtaining assistance on the website (in Ukrainian).
Help for people with HIV:
- Berliner Aids-Hilfe e.V. (website, language: German)
- Contacts of organizations providing medical, psychological, and legal assistance to people with HIV in Munster
Information for cancer patients:
- Information for cancer patients from Ukraine: how and where to continue therapy in Germany (website, languages: Ukrainian, Russian)
Abortion info:
- A Facebook page of an organization that provides assistance to those in need of abortion in Berlin
Education
- Scholarship program for scientists from Ukraine at the IFW Institute, Dresden: vacancies for researchers are posted on thewebsite (in English, German);
- List of offers and programs to support students and researchers from Ukraine in Germany on thewebsite (in English);
- This document contains information on the Silent Harbor scholarship program for Ukrainian, Belarusian and Russian journalists fleeing the war (Berlin, Germany) sponsored by the Media in Cooperation and Transition gGmbH nonprofit organization. (Languages: English, Ukrainian, Russian)
- Site for evaluating and preparing applications to study in German universities (languages: English, German)
Work
- Vacancies in various fields of employment for forced migrants from Ukraine in Germany on the website (in English, German, Ukrainian)
- List of employment platforms for employment and employment resources supporting Ukrainian refugees (site, language: English)
- Answers to frequently asked questions on the website of the Federal Ministry of Labour and Social Affairs (languages: Ukrainian, Russian, see at the bottom of the page)
Mutual help chats
Braunschweig (chat andchannel)
Hamburg (channel)
Jena, Erfurt and Weimar (shared Telegram channel)
- Mutual aid TG-chat in Germany
- Informational TG-channel "Німеччина Help |
- FB-group for Ukrainian refugees in Germany
- Search and offers of various assistance for Ukrainian refugees on the AidNow website: temporary stay, transportation, translation etc. (in Russian, Ukrainian, English, German, etc.).
- Telegram chat for Ukrainian refugees in Germany: mutual assistance and exchange of experiences (in Russian, Ukrainian).
Learning German
- German for Ukraine 2022, Telegram channel — free German lessons for Ukrainians in online groups
- German language courses by Goethe-Institut, with a discount of 99,9% for citizens of Ukraine (site, language: Ukrainian)
- A Telegram chat with learning aid from an online language school “MultiTaskers Languages”. The school also offers their free online German language course for absolute beginners to Ukrainian citizens who have arrived in Germany
- Compilation of free German language courses (languages: Russian, German, English, Polish)
- Telegram-channel about studying German language (in Ukrainian)
Staying
- To get the right to a long-term stay in Germany, refugees from Ukraine should obtain a residence permit on the basis of §24 (temporary protection) or on other grounds (study, work, etc.). For this you need submit documents to the migration service before 30.11.2022 [Official source, in Ukrainian, Russian, English, German];
- Current information about stay in Germany for Ukrainian refugees, questions and answers on the website of the Federal Bureau for Migration, Refugees and Integration (in Ukrainian) and on the website of the Berlin Refugee Council (in German);
- “Handbook Germany” is an information resource for migrants and refugees in Germany: information about legalization, medical assistance, learning German, life and adaptation in the country (in German, English, Ukrainian, Arabic, etc.);
- Information about the stay of internally displaced persons from Ukraine in Germany is collected on the website of Goethe-Institute: entry, getting assistance, legalization, adaptation, language learning, employment, etc. (languages: German, Ukrainian, Russian).
LGBTQ+
- “Quarteera” (Instagram) — is an organisation of Russian-speaking LGBTQ+ people in Germany: help@quarteera.de (aid with transfer to Berlin, with transportation in the city, temporary accommodation (up to one week), with registration, legal advice, psychological help, urgent financial aid: food, clothes, medication);
- Intervention Hamburg provides assistance to LBT women in Hamburg, info@lesbenverein-intervention.de; German / English;
- Queer Pride DD (Instagram,Facebook) — LGBTQ+ organisation in Dresden;
- Rosa Strippe (Facebook) provides assistance in Bochum: legal advice, assistance with finding a job, information about centers for psychological, medical, social counseling; info@rosastrippe.de. It runs support groups in cooperation withSenlima for LGBTQ+ people aged 14 to 27 who have been forced to leave their country or do not feel at home, from 17:00 to 19:00 every first, third, fourth and fifth Wednesday of the month at Kortumstraße 143, 44787, Bochum. Ukrainian / English / Russian;
- Help for refugees in different cities of Germany from Deutsche Aidshilfe: legal stay, health, psychological support, etc.; English / Russian / French / Arabic / German.
Berlin
- Help fromSchwulen Beratung Berlin: assistance in finding psychological, medical, legal assistance; English / German / Arabic / Persian / Spanish / French / translators available from other languages;
- Casa Kuà provides accommodation for trans people, intersex people, non-binary people and queer people, especially those affected by racism. Because of the state of emergency due to the war, the organization also tries to provide help for cis-/hetero- BIPOC;
- Housing for LGBTQ+ in Berlin, telegram chatBerlinHosting andLGBTQsupportUkraineBerlin; English German;
- Support group for trans, intersex and non-binary people fromaha-berlin.de. 1st and 3rd Monday, 19:00. Address: Monumentenstraße 13, 10829 Berlin. English / German / Ukrainian / Russian.
Greece
Entry
There are now simplified procedures for entering and staying in Greece for Ukrainian nationals who have suffered from the aggression of the Russian Federation.
Holders of the Ukrainian passport with biometric features can enter from all points of entry (land and air) for a maximum stay of 90 days.
Holders of the old type of Ukrainian passport without biometric features can enter from all points of entry with a transit visa required, for a maximum stay of 90 days.
For the above cases, Greek Police will stamp your passport with an entry date.
Ukrainian citizens who do not carry travel documents, can only enter from the Promachonas Border Control station, where they will be provided with relevant documentation by the staff of the Ukrainian Embassy in Greece or the Consulate in Thessaloniki. With this procedure they have the possibility again for a maximum stay of 90 days.
Children
In case of children of Ukrainian refugees who do not carry travel documents, Greek Police will make a note, under the entry stamp of the passport, of the number of minors that they accompany.
In this case Ukrainian refugees will have to present a certificate of marital status or birth certificate of their children. If you do not have any of these documents, you must complete and file a solemn declaration with the number of children, their name, surname, sex and date of birth. Source
Official information
- Consulate of Ukraine in Thessaloniki (FB, message languages: English, Russian).
- Official information about the stay in Greece for Ukrainian refugees, frequently asked questions, resources for obtaining various assistance on the website of the Ministry of Migration (in English, Ukrainian, Greece)
Vet care
Information on free vet care for pets of internally displaced people from Ukraine in different countries is published in the Telegram channel Vetinfo (in Russian): a post about affordable care in Greece. To navigate through information, study the post pinned in the channel and use the message search. Mutual assistance groups for Ukranians with animals in different countries can be found on Facebook and Telegram.
Accomodation
Assistance with temporary accommodation for Ukrainian refugees: application form on the website of the Ministry of Migration and Asylum (in Greek, English and Ukrainian).
Healthcare
NGO Doctors of the World (Mdm-Greece) provides free medical and psychological support, food and hygiene items for refugees from Ukraine. The application form and addresses can be found in this Facebook post (in Ukrainian and English) and on the website (in Greek and English).
Mutual aid
- Help Ukraine GR is an information portal for Ukrainians in Greece, it has a Facebook group and a website (in Ukrainian). There is information about resources and offers of assistance. The document contains addresses and contact details of centers providing humanitarian help and hosting events for refugees from Ukraine, etc.
- Telegram-channel of Ukrainian refugees in Athens: information, targeted humanitarian aid, advertisements of events (in Ukrainian).
Georgia
Entry
The government program to provide housing for refugees in Tbilisi has been suspended as of July, 31 2022. Ukrainian citizens moved to Georgia because of the military actions can receive material assistance from the government and international organizations such as World Vision and UNHCR [Source in Georgian].
- Memo on entering Georgia (in Russian);
- Information about crossing the land border with Georgia;
- Georgian National Tourism Administration Hotline for travelers accommodation: 0800800909 (hard to reach!);
- Website of the Ukrainian Embassy and Consular Department in Georgia;
- List of documents for entering Georgia (for foreigners, children, drivers) is given on the website (in Russian).
Accommodation
Free housing:
- Staying at Ambassadori hotel chain;
- airbnb.com and International Organization for Migration (IOM) help refugees to find free or low-cost housing. Contact IOM for help at prykhystok@iom.int ;
- Temporary residence for political activists, journalists and human right defenders from Russia provided by Free Russia Foundation: application form [Source: Facebook post].
Search for housing for rent: sites geo-home.com, ss.ge, myhome.ge, Binebi.ge (in English, Georgian and Russian). Also, to search for rental housing, you can view thematic groups on Facebook (for example, “Tbilisi rental announcements” and “Apartment for rent in Tbilisi”) and in Telegram (“Batumi/Tbilisi apartments”, “For rent in Georgia”).
Healthcare
- 50 Georgian Lari humanitarian voucher for a medical examination from Sinevo Gruzia. Any citizen of Ukraine may get a voucher for a biochemical, hematologic, and COVID-19 tests.
Psychological help
- “Modi ceramic project” clay modeling group wants to support those who are in distress. Please register in advance at Facebook/Instagram.
Humanitarian aid
- Website that aims to support citizens of Ukraine in Georgia, and connects people in difficult situations with people ready to help: housing, medical and humanitarian assistance, employment (languages: Ukrainian, Russian, Georgian, English);
- Points of collection and delivery of humanitarian aid in Tbilisi: a post in the Telegram channel of the Emigration for Action project;
- Website of the Volunteer Movement of Assistance to the People of Ukraine in Tbilisi: humanitarian aid, targeted assistance on request (languages: Ukrainian, Russian, English).
Mutual help chats
Telegram
- Volunteer assistance to Ukrainians in Georgia from the “Motskhaleba” Foundation: assistance with a safe exit from Russia to Georgia, temporary accommodation in a shelter in Tbilisi, humanitarian, legal, informational and other assistance: organization’s Instagram page, Telegram channel, information website (in Russian). You can send a request for help using the Telegram bot;
- Volunteer assistance with food, medicines, hygiene products, temporary accommodation, etc. for internally displaced persons from Ukraine to Tbilisi: Telegram channel. Applications are accepted via the Google form;
- Telegram information channel "YOUR UKRAINE": events, job offers, announcements;
- Chat in Telegram to exchange reviews about cafes and restaurant and to get special deals and promotions;
- Flea Market in Tbilisi.
- Expats in Georgia (FB group to communicate and cooperate for visitors to Georgia);
- English speaking FB group "Tbilisi Digital Nomands" in Georgia.
For Belarusian and Russia citizens
“Belarusians of Georgia” Telegram channel with information about entry, legalization, life and integration in Georgia. Navigation post for basic information for Belarusian migrants: crossing the border, searching for housing, insurance, paperwork and more (in Belarusian, Russian).
- Humanitarian visa to Poland for citizens of Belarus;
- Moving to Georgia from Belarus (Instagram post).
“Emigration for Action” (Telegram, in Russian) helps Russian residents who urgently move to Georgia: volunteers advise, answer questions about adaptation and life in Georgia, and provide psychological support at the address: Tbilisi, Betlemi street, 23.
Education
Ukrainian refugees may enroll in Georgian schools by a simplified procedure. Special Ukrainian-language sectors have been created in the Schools of Tbilisi and Batumi with teaching according to the curricula of the Ministry of Education and Science of Ukraine. Ukrainian applicants can continue their education in higher educational institutions of Georgia without passing the unified national exams [Source: Facebook page of the Ministry of Education of Georgia, in Georgian].
Information resources
- Detailed and helpful site about Georgian infrastructure;
- The largest Russian-language channel about Georgia;
- A channel about life in Georgia with various useful information;
- Articles about personal experience of receiving help in Georgia with links to useful resources: part 1, part 2, part 3 (language: Russian).
Denmark
Entry
Information from The Association of Ukrainians in Denmark (the link leads to the Facebook group) as of March 5th:
We do not recommend applying for refugee status even if you don’t have a biometric passport. If you begin the application process, it will be difficult to stop it or to change the legal status. Besides, the refugee status requires staying in the refugee camp.
The government is working on a number of legislative provisions for the Ukrainian citizens who find themselves in Denmark because of the war. The current recommendation is to avoid decision-making for a week or two until the new legislation is passed.
Pets
Companion animals of Ukrainian citizens can be brought into the country without vaccination documents and microchips. However, prior to or immediately upon arrival, pet owners need to contact the Danish Veterinary and Food Administration by sending a request to email@fvst.dk.
The pet owner will then be contacted to arrange for vaccination or quarantine of the animal if there is a risk of rabies exposure.
Transfer to Denmark
- Help for Ukrainian refugees with going from Poland to Denmark;
- A site with links to the official information on staying in Denmark and free buses from Poland to Denmark for Ukrainian citizens (in Ukranian and English).
Legalization
- Website with information about obtaining a residence permit in Denmark for temporary migrants from Ukraine (languages: Ukrainian, English, Danish).
Transport in Denmark
Passengers with a Ukrainian passport or ID card are exempt from rail ticket charges in Denmark. The source.
Humanitarian aid
- Initiative on involving forced migrants from Ukraine in the cycling culture in Denmark: locals are ready to gift bicycles to those Ukrainians, who need them. To apply for a bicycle, go to the website (languages: Danish, Ukrainian).
Mutual help chats
- Telegram chat for helping Ukrainian refugees in Denmark
- Telegram chat for mutual assistance for Ukrainians in Denmark (languages: Russian, Ukrainian)
Information resources
- Website with information for refugees from Ukraine in Denmark: hotline numbers, current news, information about receiving humanitarian, medical, psychological help (languages: Ukrainian, English, Danish).
Entry
The issue of organizing transportation from the Polish border to Warsaw and then to the centers for the new repatriates, is currently being addressed.
There will potentially be transportation for the new repatriates to Tel Aviv. Please note that this information is about transportation for new repatriates who are citizens of Ukraine and not for citizens of Israel.
- What do you do if the family repatriation is based on the father/husband’s status, but he has to stay in Ukraine?
Ukrainian men liable for military service are now unable to leave the country. It is currently being decided whether their families will be able to go to Israel without them.
For example, if the father is Jewish, his daughter and wife may be able to repatriate without waiting for the father.
- Both the future repatriates and their relatives in Israel can apply. The telephone lines of the repatriation Center operate in Hebrew, Ukrainian, and Russian languages. For the repatriates who are currently in Ukraine:
- Global informational center (toll-free)
- Sokhnut (The Jewish Agency for Israel) coordinators at the border areas (connections to the communities):
- 0800504603
- 0442300478
- 380936517177
- 380960979851
- 0638318336
- 380504691840
- 380952394171
- Sokhnut (The Jewish Agency for Israel) coordinators at the border areas (connections to the communities):
Lviv: 38-050-4318463, Sveta +38 050-4782235
- For relatives in Israel:
- 1800228055 ext. 4 (toll-free)
- 026367714
- 026461447
- For the repatriates currently in Poland
- Ministry of Foreign Affairs, Poland:
- Israel Embassy in Warsaw:
- 24 Krzywickiego 02-078 Warsaw, Poland, phone number +48225970500
- Phones of the repatriation department:
- +48575057060
- +48 75056982
- +380677703536
- 0+380677704216
- Israel Embassy in Warsaw:
- Ministry of Foreign Affairs, Poland:
- For people who have the right to repatriation but came to Israel as tourists:
The Office of Consular Inspection also operates at Ben Gurion Airport, Tel Aviv.
Free plane tickets and accommodation for Ukrainians of Jewish ancestry:
+972536120741 - municipality phone number
- Consular appointment on repatriation issues in Moldova: Chisinau, Albisoara st. 4, Atrium Shopping Center, 8th floor. On-premises of the Nativ, Israeli cultural center. Pre-registration is not required.
Israeli Ministry of Foreign Affairs hotline: +97225303911, +97225303919, +97225303155.
Updated information on relocation to Israel from the community of Israeli lawyers: facebook, telegram
Jews who are Ukrainian citizens can call the Israel emergency hotline and request the urgent processing of their repatriation case. Details can be found here.
- All the information here is relevant for the Ukrainian citizens entitled to repatriation. NOT for Israeli citizens. NOT for Russian citizens.
- Please note that some of the information here is still under discussion.
- Israel is ready to accept people who have the right of return but, unfortunately, is not responsible for transportation to the border.
Where are the representatives of Israel?
In Warsaw, there is the Israeli Embassy and the Nativ representatives. Nativ is an organization that assists Jewish people from the former Soviet Union in relocation to Israel.
Employees of the Embassy and Nativ go to the border every day and meet people on the Ukrainian side of the border.
There are also Nativ representatives and Embassy employees at the border with Moldova. This border is less crowded, but traveling there is more dangerous.
- Google document with addresses and contacts of Jewish agencies "NATIVE" and Сохнут in Ukraine and the EU on repatriation issues.
Legalization
You need all the documents that prove your connection to the Jewish people. Please note that submitting your documents for the consular inspection in advance is best. In an emergency, it can be done online here. Please carefully read the instructions on how to fill in the questionnaire and read through the list of required documents.
Here you can find more information about the documents.
You need to scan the filled questionnaire and the documents needed and merge them into one PDF file (max size 24 MB). Then, you need to email this PDF file to kyiv_migr@nativ.gov.il.
(You can scan the documents with your phone: on iPhone, you can do that through notes, for example; there are also special apps).
If it isn’t possible to scan documents in advance, take them with you - the Nativ employees will sort it out on the spot. But please note, emailing the documents in advance would speed up the process.
Healthcare
- The Ein Kerem Jerusalem Hospital is ready to accept children with cancer from Ukraine for treatment free of charge. [Source]. The child's family will receive food and household assistance from the MD TERRA "Land of Wonderful Dreams" fund. The parent of the child must send medical documents to milana.mirzayev@gmail.com (letters from volunteers, relatives and friends will not be accepted), they must specify:
- Surname and name of the parent,
- Surname and name of the child,
- Age,
- Diagnosis,
- Attach medical documents,
- Attach a copy of the foreign passport,
- Parent's phone number;
- Maccabi Healthcare Services opened a dedicated emergency call center. It is available to the refugees coming to Israel, the Maccabi members, and their relatives in Ukraine. Maccabi Emergency phone numbers:
- In Israel: *3193,
- Abroad +97237952929,
- In Ukraine: +380893243143.
Humanitarian aid
Application form for assistance to families of Israeli citizens from the Headquarters of ZAKA-Ukraine.
Mutual help chats
- Mutual aid chat;
- Telegram channel for helping Jewish people in Ukraine during the war. You can request a consultation using this channel. In addition, the telephone numbers of Israeli Foreign Ministry employees who assist everyone are provided.
Ireland
General information
The visa requirements for Ukrainian citizens have been lifted.
Ukrainian citizens without international passports can now cross the Irish border with any of the following documents:
- a domestic passport,
- a foreign passport,
- national ID card,
- birth certificate.
Ukrainian citizens can also board Ryanair flights to Ireland using any of these documents.
Detailed information about entry, the status of temporary protection, recieving social welfare support in Ireland for forced migrants from Ukraine is on the govermental website (languages: English, Irish/Gaelic).
Mutual help chats
- Facebook: Irish supporters of Ukraine - housing, work, transportation (languages: English, Ukrainian and Russian)
- Facebook: Ukrainians in Ireland - employment, medical care, housing, transport, entry, etc. (languages: Russian, Ukrainian)
- UkraineToIreland: a TG channel with helpful information for Ukrainian refugees (language: English)
- Telegram channels providing information for refugees from Ukraine: regularization of stay, accommodation, employment, transport, sources of assistance, current news: channel Добрi Сусiди, channel Help.Ukraine (in Ukrainian, Russian).
- Informational Telegram channel for displaced people from Ukraine: resources for receiving assistance, up-to-date information about stay and adaptation in Ireland (in Ukrainian). For the exchange of experience and mutual assistance between Ukrainians in Ireland: Telegram chat (languages: Russian, Ukrainian).
- Telegram chat for Ukrainian refugees in Ireland: exchange of experiences, current information, questions and answers. Detailed information on stay and getting various assistance in Ireland are gathered in the Telegram bot (in Ukrainian).
LGBTQ+
- The Organization for the Protection of the Rights of Lesbians and Bisexual Women (City of Cork) providesassistance to LBT women from Ukraine. Contacts: info@linc.ie, phone: 0214808600.
Language learning
- Free English courses for Ukrainian refugees in Ireland: the detailed information and contacts are on the website (in Ukrainian).
- MC.today article with information, useful links and contacts for refugees in Ireland (languages: Ukrainian, Russian)
- Questions and answers on entry to Ireland, legalization, stay, adaptation and getting various assistance in the country: document1, document2(in Ukrainian).
- Information about stay and integration in Ireland for forced migrants from Ukraine by the volunteer organization Ukrainian Action in Ireland is on the website: aspects of legalization, healthcare, education, search for accomodation and job, language learning recources, timetable of events for forced migrants and other (languages: Ukrainian, English).
- Information project «United for Ukraine» for Ukrainian refugees – detailed information about immigration, legal advice, health, employment, financial and social assistance available in different countries (in Ukrainian, Russian, English). The site allows you to submit a request for temporary accommodation and legal advice.
- Resources with temporary accommodation, transport, humanitarian, medical, volunteer, legal, veterinary, and other aid in different countries on the platform «World With Ukraine» (in Ukrainian).
- Information about obtaining medical care in Ireland for displaced people from Ukraine on the website of the health service (languages: English, Ukrainian, Russian).
General information
Storage rooms
A place costs 3-6€. To find the nearest storage room google the word «CONSIGNA».
In Barcelona, there are storage rooms: inside the central railway station Sants, on the bus station Barcelona Nord, in the city centre, near Catalonia Square Locker Barcelona.
Mobile communication
We recommend to buy European a SIM-card when you enter the EU. Reminder: there is no roaming and there is one rate system, that means if your tariff includes 25GB of Internet, you have it in Romania, in Spain, in Portugal and in any EU country. Calls within the EU are charged at standard operator rates.
Mobile networks in Spain:
- Vodafone;
- LycaMobile;
- Mundo;
- digi;
- yolka.
You can register the card in the nearest Locutorio. It will cost about 10-15€ a month.
Entry
Spain hosts all refugees from Ukraine, regardless of stamps in the passport and first entry country.
To enter to Spain from the EU you have to present one of 3 certificates:
- COVID-19 vaccination certificate with the vaccines recognized in the EU;
- PCR certificate with a negative result, test should be taken not more than 72 hours prior; or an express-antigen test taken not more than 24 hours prior;
- Recovery certificate.
Also you have to fill out a form (English / Spanish / French / German) on the website of the Ministry of Health.
Transfer to Spain
Getting to Spain
By car
To move throughout the EU countries on land an international passport is not required for Ukrainians.
For moving by car within the EU, you need a green card. People who did not have time to buy an insurance can buy it online in Ukrainian insurance companies. For instance, here.
Cars with Ukrainian numbers must be registered in Spain.
By plane
For moving by plane you must have international passports of all family members (including children) and animals’ documents.
Since March 4, Ukrainians do not need COVID certificates and PCR tests for flights to Spain.
We recommend to fly to less loaded cities: Valencia, Málaga, Alicante, Madrid, Bilbao, Santander, San Sebastian etc. (not to Barcelona). There also are volunteers that will help you.
Airline tickets:
- Skyscanner.es (Russian, Ukrainian, English and others are available);
- Wizzair.com offers free tickets from Poland, Romania, Hungary and Slovakia, instead of payment you just need to enter Ukrainian passport number (Russian, Ukrainian, English and others are available).
Airline, railway and bus tickets:
- Skyscanner (Russian, Ukrainian, English and others are available);
- Omio (Russian, Ukrainian, English and others are available).
By train
If you do not have some of the documents, you will have to use land transport (bus or train). Now there are no special evacuation routes from Poland to Spain.
Moreover, when you go by land transport, documents for animals are not required.
Webites for searching buses and trains within Spain (Russian, Ukrainian, English and others are available).
Tickets of airline and railway companies:
- German railway (German, English and others);
- Hungarian railway (English, Hungarian);
- French railway (French, German, English and others);
- Spanish railway (French, Spanish, English);
- Italian railway (Ukrainian, Belarusian, Russian, English and others).
Other land transport
Transfer from Poland to Spain (Google application form in Ukranian).
International and temporary protection
Ukraine citizens can legally stay in Spain for up for to 90 days without a visa. During that period, your rights are equal to those of tourists. You can apply for temporary or international protection*. More information on this can be found here (section «Refugees», subsection «International and temporary protection»).
*All the applications will be considered by the same organisation: Refugees Office.
Information about temporary protection will be regularly updated here. You can find more information about the procedure here, here (pdf-files, Spanish) and here (pdf-files, Ukranian).
How to apply for temporary protection? You can submit an application to the department of National Police (Dirección General de la Policía) or in special appointment centres (centros de acogida, recepción y derivación del Ministerio de Inclusión, Seguridad Social y Migraciones).
Address in Madrid:
Social Welfare Centre Carr. de Carabanchel a Aravaca, 91 (map).
Addresses in Barcelona:
- Carrer Joan de Austria 118 (9:00–20:00);
- Calle Llacuna 25 (20:00–9:00).
What exactly will the police do? They will take your fingerprints and give you a document confirming your application for temporary protection, with a foreigner identification number (NIE).
I do not have a permanent accommodation. How will I learn about the decision? You have to provide a temporary address in your application. Let the Refugees Office know if there are any changes! You should also provide a contact phone number and an e-mail address in the application. You can give the Refugees Office permission to inform you about their decision by phone or by e-mail.
I am under 18 years old. How can I apply for protection? Your application must be submitted by your legal guardian.
Attention: do not pay lawyers for consultations and help with the application. You will not need it, as the process is very easy. Every step of the way in the police station is free as well. Do not pay for opening bank accounts.
Legalization
To receive access to the temporary shelter (housing, food, medical, legal, psychological aid) government of Catalonia asks Ukrainian citizens who are in Catalonia to send letters here: comiteacollida.igualtat@gencat.cat (in English, Spanish or Catalan). In the letter you need to indicate your name, date of birth, phone number, location. If you have come with other Ukrainian citizens’ children, tell about that in your letter. Also indicate if you have health problems.
You can submit an application by phone:
- inside Catalonia with a fast phone number: 012. Then press «0» to be connected to a Ukrainian-speaking operator;
- outside Catalonia — by phone number: +34932142124. Then press «1», and after a message in Ukrainian — «0» and you will be connected to a Ukrainian-speaking operator.
An operator will ask for your personal data (name, date of birth, phone number, location) and send it to the e-mail comiteacollida.igualtat@gencat.cat.
Transport in Spain
In most cities in Spain street parkings are paid. You can find the schedule of free of charge time near parking metres.
The meaning of the colour marking of parking zones: green — paid parking, where you can park for free from 20:00 tо 08:00, and sometimes on the weekend, blue — paid parking, yellow — parking is forbidden, white — free parking. If there is an inscription «RESIDENTES» in the parking place — you can not park your car (regardless of the colours). These are places for locals.
Breach of parking rules leads to a fine and evacuation of the car to an impound lot.
Do not leave your things unattended in your car: in Spain, especially in Barcelona, street theft and stealing things from the cars (including underground parkings) is common.
Accommodation
In Spain, there is two types of rent: short-term and long-term. Short-term rent is daily, weekly and monthly.
Local services of searching for short-term rent in Barcelona here (English, Russian and others) or there (English, Russian, Ukrainian and others).
Long-term rent is rent with a contract for 5 years and obligatory residence for at least 6 months. Necessary documents: working contract in Spain, payroll statements or tax reports (Spanish) for the self-employed. Also, you can be asked for extra deposit if owners think indicators are not very good.
It is not easy to rent an apartment without documents, but now Spaniards can comromise.
Websites with long-term apartments:
- habitaclia.com (іспанська);
- pisos.com (Spanish, English, French, German);
- badi.com (англійська);
- idealista.com (іспанська, російська, українська, англійська та інші);
- fotocasa.es (іспанська).
If you have no place to spend the night and to eat in Barcelona, contact The Barcelona Centre for Social Emergencies by address Carrer de la Llacuna, 25, Phone: +34 900703030 (Spanish, English).
Help by city
Madrid
- General Unit of Migrant Integration by Ministry of Labour and Social Economy, Department of the Social Work: C/ Pradillo, 40;
- Department of the United Nations High Commissioner for Refugees, address: Avda. General Perón, 32 - 2º Izq. (28020 - Madrid), phone: 915563649/ 3503;
- Committee for Helping Refugees, address: C/ Noviciado, 5 (28005 - Madrid), phone. 915550698/ 2908, Spanish;
- Red Cross in Spain: address - C/ Pozas, 14 (28005 - MADRID), C/ Muguet, 7 (28044 - MADRID), phone: 915325555;
- Help organisation Rescate, address: C/ Valentín Beato 42, 2º B (28037 - Madrid), phone: 914472872/ 2960, Spanish;
- Free legal consultations: address Plaza Santa Mª Soledad Torres Acosta, 2 - 3º (28004 - MADRID), phone 915327478/ 79, fax: 915322059;
- State Collegium of Lawyers, address: C/ Serrano, 9 (28002 - Madrid), phone: 914357810;
- Trade Union, address: C/ Maldonado, 53 (28006 - Madrid), phone: 915900580/ 81;
- Address of the Consulate of Ukraine in Madrid: Rda. Abubilla, 52, 28043 Madrid.
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Barcelona and Catalonia
The Government of Catalonia allocated 3 hostels with 500+ beds within a radius of 120 km from Barcelona. They provide free food 3 times a day, bunk beds, separate shower rooms, clean linen, towels. Also, there is support from the Red Cross and local volunteers.
You can get a place in these hostels only through the Consulate of Ukraine in Barcelona.
How to get it?
Write a letter to the e-mail of the General Consulate of Ukraine in Barcelona barcelonaconsul@gmail.com. As a subject, make sure to write Refugio. In the text of the letter point the amount of people, first and last names of all family members and phone numbers.
Important! An answer with information to which hostel you have to go has to be sent within several hours. If there is no answer all the day — check the spam or send a letter one more time.
Albergo (shelters) addresses:
- Carrer Sant Ramon 1, city Coma Ruga;
- Avinguda d’Olimpia 4, city Vic;
- Les Masies s/n, city L’Espluga de Francoli.
Humanitarian aid for Ukraine collection point in Barcelona by the Greek Catholic Church: Carrer La Rambla 9.
In case of urgent need you can ask them for food.
Other assistance in Barcelona and Catalonia:
Medical assistance
- PCR test in Barcelona (for payment, there is no free options);
- Barcelona channel for help with medicines for Ukraine (telegram).
Chats and groups
- Telegram channel Infohelp in Barcelona and telegram chat;
- Channel for searching for housing in Catalonia (telegram).
Background information and help
- Emergency aid hotline by Barcelona city council for helping refugees: +34900703030 (in Ukrainian and Russian);
- Address of the Consulate of Ukraine in Barcelona: carrer Numancia, 185. +34934 028956, +34629382936.
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Valencia
Help in Valencia (telegram)
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Málaga
- Help on the south of Spain: e-mail: lagaucr@gmail.com; +34952220615;
- Consulate in Málaga cooperates with the local government about placing, food and providing urgent help;
- Address of the Consulate of Ukraine in Málaga: C. Maestranza, 23, 1º Derecha, 29016 Málaga, +34952220615.
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Help in other cities
Committees of Helping Refugees (CEAR) and the Red Cross in Spanish cities:
- Albacete — 967979583, albacete@accem.es;
- Almería — 950257367;
- Ávila — 920256152, avila@accem.es;
- Balearic Islands — 971295000;
- Bilbao — 944248844;
- Burbáguena — 978733124;
- Burgos — 947268620;
- Cáceres — 927209079, extremadura@accem.es;
- Cádiz — 856560946;
- Canary Islands — 928297271;
- Cantabria — 942360836;
- Catalonia — 933012539/ 93306565;
- Córdoba — 957470176;
- Cuenca — 969231097, Cuenca@accem.es;
- Gijón — 985165677, gijon@accem.es;
- Granada — 958221420;
- Guadalajara — 949266581/ 670563955, azuqueca@accem.es;
- Huelva — 959261211;
- La Coruña — 981168897, galicia@accem.es;
- La Rioja — 941225212;
- León — 987949983, leon@accem.es;
- Lugo — 982257463, lugo@accem.es;
- Madrid — 915550698;
- Málaga — 951561071;
- Murcia — 968268427/ 968977945, murcia@accem.es;
- Navarra — 948206570;
- Oviedo — 985232862, oviedo@accem.es;
- Pamplona — 848480818;
- Salamanca — 923124567, salamanca@accem.es;
- San Juan de Alicante — 965641255;
- San Sebastián (Donostia) — 943242483;
- Saragossa — 976976117, aragon@accem.es;
- Segovia — 921476631, segovia@accem.es;
- Sevilla — 954619164;
- Valencia — 963802244/ 963162477;
- Valladolid — 983539906, valladolid@accem.es;
- Vigo — 886906798, vigo@accem.es;
- Vitoria — 945266805.
Mutual help chats
- Telegram chat «Spain: support for Ukrainians»: useful information, support and coordination of Ukrainians who ended up in Spain due to military actions in Ukraine (Ukrainian, Russian);
- Telegram channel «Spain for Ukrainians: Alicante, Benidorm, Valencia and Granada» (Ukrainian, Russian);
- Telegram channel «Info help for Ukrainians in Barcelona» (Ukrainian);
- Facebook groups by region:
- Barcelona: Ucranianos en Barcelona (Ukrainian, Russian);
- Telegram channel «Legal aid in Spain» publishes information about changes in Spanish legislation, projects of financial, humanitarian and legal support, you can apply for legal assistance (Ukrainian).
Information resources
- Website with the helpful information in Spain: how to apply for Temporary Protected Status, find accommodation, healthcare, jobs, school, etc. (in Ukrainian, Russian, English, and Spanish);
- Help for refugees and migrants in Barcelona and Spain ( document in Russian, updated regularly).
General information
Entry to Iceland for Ukrainian citizens is possible without a biometric passport if you have any other identity document.
To enter with a pet, the pet must have a microchip and be vaccinated against rabies, as well as must spend four weeks of quarantine upon arrival in Iceland [Source, languages: Russian, Ukrainian, English].
In Iceland, you can also apply for a temporary protection. The detailed information about the procedure and stay in Iceland for forced migrants from Ukraine is on the website (languages: Ukrainian, English). In order to speed up the legalization procedure in Iceland, one can register through the government’s online form (languages: Ukrainian, English) before arriving in the country.
Once granted temporary protection status, Ukrainian refugees will be provided with 8 weeks of free housing by the Government of Iceland and will also be entitled for financial support [Official source, in Ukrainian].
There is no Embassy of Ukraine in Iceland, so contact the Embassy of Ukraine in Finland in Helsinki (Embassy’s website in Ukrainian and English) if you have any questions.
Help in Iceland
The center for Ukrainian refugees in Iceland: consultation, humanitarian assistance, information support for Ukrainian refugees to Iceland from the Flottafolk initiative and other local charities. The website contains materials on stay and legalization in the country, addresses of help centers and information on first steps for refugees in Iceland (languages: Ukrainian, Russian, English, Icelandic).
Information resources
- The Multicultural Information Center is a portal for foreigners, migrants and refugees in Iceland: the site contains information on everyday life in Iceland and possibilities of moving to the country arranged as questions and answers (languages: English, Russian, Polish, Arabic, etc.). A section of the website for Ukrainian refugees; the organization can also be contacted for personal counseling;
- Informationalwebsite “Landneminn” with integration meterials for migrants in Iceland: employment, healthcare and education, culture of the country, and other (languages: English, Icelandic, Ukrainian, Polish, Arabic, etc);
- Questions and answers on obtaining protection and rights of Ukrainian refugees in Iceland are outlined in the article (in Russian): legalization, assistance, employment and health care, etc.
Italy
COVID-19
The state of emergency in the country due to the COVID-19 pandemic was canceled on March 31, 2022
From June 1, 2022, no Green Pass or equivalent certificate is required to enter Italy [source].
Until September 30, 2022, it is mandatory to wear FFP2 type respiratory protective equipment in public transport, except for aircraft, in social and medical institutions and social security institutions and in medical institutions.
Transportation
Citizens of Ukraine, who come to Italy, can travel around Italy for 5 days from the date of their arrival free of charge. Trains, ferries and highways will be free of charge to give you the opportunity to get to your accommodation. Here is the order signed by the head of the Department of Civil Protection (Ukrainian nationals must show this link when they travel).
Refugee centres
Caritas is ready to accept people and provide refugee status (in Italian)
Caritas Italiana tel. (+39) 06 661771
- Rome (Roma): hotline number 800938873
- Lazio region: hotline number 803555 (+39 069 950 9292 for calls from abroad)
- Naples (Napoli): via J.F.Kennedy, 54 – Zona Fuorigrotta
- Milan (Milano): hotline number 020202
- Florence (Firenze) and Tuscany (Toscana): +39 389 667 4128
- Piedmont region (Piemonte): +39 351 690 6640
- Bolzano: +39 335 143 8701
Addresses of assistance centers for Ukrainian refugees, step-by-step actions upon arrival to Italy, volunteer assistance and support in integration on the website of Hope Ukraine (in Italian).
Legalization
Citizens of Ukraine with a biometric passport do not need to have an entry visa, and they may stay in Italy for no more than 90 days from the date of entry into the Schengen area. If you have arrived from any Schengen country and the border control in that country have already stamped your passport for entry, 90 days are counted from that date.
If there is no stamp in your passport you must make a declaration of presence (dichiarazione di presenza) to the local authorities within 8 days after your arrival to Italy by contacting any police representative (Polizia di Stato: Questura/Commissariato). The declaration of presence in Italy is submitted once. Each time you change the premises where you stay, the owner must declare that they host a foreigner without rent (dichiarazione di ospitalità) within 48 hours.
At the police station (Polizia di Stato: Questura/Commissariato), you can find out the procedure for obtaining a residence permit (Permesso di soggiorno) in Italy in case of family reunification / request for asylum / temporary protection. Ask whether it is possible to make an appointment to submit documents for the residence permit right away.
With accommodation requests, please contact the local authorities (Prefettura).
If you have arrived in northern Italy inform the Consulate about your arrival by completing thequestionnaire (a separate questionnaire for each person). Do not expect a response from the Consulate after you fill the questionnaire.
Make sure you have a valid travel (foreign) passport on you. If necessary, contact the Consulate General of Ukraine in Milan.
Mobile connection
Telecom Italia mobile carrier offers a week of unlimited calls and Internet to Ukrainian refugees: call 119 or activate the service in the operator’s stores [Source in English].
Temporary protection
According to the decision of the Council of the European Union, people who are forced to flee Ukraine because of the war will be able to receive temporary protection in the EU countries. [Source]
Who exactly can receive temporary protection?
- Ukrainian nationals
- third country nationals or stateless persons who have a Ukrainian
- relatives of such persons.
These persons will have the rights to housing, work, medical assistance, and access to education in the EU countries.
Can Ukrainians who were abroad before February 24th receive protection?
The decision of the EU Council also applies to those who evacuated before Russia invaded Ukraine, or who was in the EU for work or vacation and could not return to Ukraine before that date.
How long will temporary protection last?
It is assumed that temporary protection will be valid for 1 year. This term can be extended. Once the situation in Ukraine improves, the mechanism can be cancelled prematurely.
What should Ukrainian nationals fleeing the war do after crossing the border?
Ukrainians who are fleeing the war automatically receive temporary protection after crossing the EU border. They may go to any EU country where it is more convenient for them to find a place to stay temporarily.
Residence permit in Italy
After coming to Italy, every Ukrainian will have a right to decide whether to apply for refugee status or for a residence permit, specifying one of the possible reasons:
- family reunification (ricongiungimento familiare), or
- special protection (motivi di protezione speciale / calamità / protezione sussidiaria).
In the same way as the other EU states, Italy is considering a possibility to introduce a specific type of residence permits or adapt one of the existing types for the Ukrainians until the European Council issues a directive (we are looking forward to possible changes in the Italian legislation).
Refugee status
Ukrainians who decide to apply for refugee status will have to stay in Italy for as long as that application is considered. You will have to wait for months.
At the same time, the Italian authorities will confiscate ID documents of a Ukrainian national.
For clarifications regarding possible options for legalizing your stay in Italy in each specific situation, please contact the local Police Migration Department (Questura) directly.
Financial aid
The regulation of the Department of Civil Protection (Protezione Civile) on the management of refugees has been published. Each Ukrainian refugee arriving in Italy will be able to receive 300 euros per month for a maximum of three months. Children will receive a contribution of 150 euros per month. [Source]
LGBTQ+
- Housing in Torino for LGBTQ+ people from the TO Housing.
- An LGBT activist group offers accommodation, meals, a monthly budget for small expenses, psychological and medical assistance for LGBT refugees. The group's main language is English, it is also planned to organize communication in Ukrainian or Russian. Contact: rainbowliberationfront@gmail.com.
Veterinary care
Information about free veterinary care for displaced pets from Ukraine in different countries is published in the Telegram-channel Vetinfo (in Russian): post about available assistance in Italy. To navigate through the information, browse the posts in the channel and use the post search. Mutual aid groups for Ukrainians with animals in different countries can be found on Facebook and Telegram.
Education
- Learning Italian free of charge (Telegram channel)
- Advice on the enrollment of Ukrainian children in schools in Italy, tel. +393295775559 or email: ucraina@fondazioneaief.org, Mon-Fri, 9:00 am to 1:00 pm, in Ukrainian and Italian [Source, in Italian].
Information resources
- Consular Section of the Embassy of Ukraine in Italy
- Ukraine's Consulate General in Milan
- Ukraine's Consulate General in Naples
- The UN Refugee Agency's information for those seeking for asylum (English, Ukrainian)
- Where can Ukrainian refugees in Italy go (phone numbers, contacts)
- A booklet for Ukrainians who arrived in Italy
- Information project United for Ukraine for Ukrainian refugees – detailed information about immigration, legal advice, health, employment, financial and social assistance available in different countries (in Ukrainian, Russian, English). The site allows you to submit a request for temporary accommodation and legal advice.
- Resources with temporary accommodation, transport, humanitarian, medical, volunteer, legal, veterinary, and other aid in different countries on the platform «World With Ukraine» (in Ukrainian).
Help chats
- Turin
- Emilia-Romagna
- Bolzano
- Naples (Napoli)
- Verona
- Verona and Garda lake
- Venice (Venezia)
- Sicily (Sicilia)
- Ukrainian mums in Italy
- Ukrainians in Italy
- Ukrainian refugees in Italy
- Together in Italy
Facebook groups with mutual help and informational support for forced migrants from Ukraine in Italy: group 1, group 2 (languages: Ukrainian, Russian).
Telegram channels providing information for refugees from Ukraine: regularization of stay, accommodation, employment, transport, sources of assistance, current news: channel Добрi Сусiди, channel Help.Ukraine (in Ukrainian, Russian).
Canada
Permission to enter (CUAET)
On March 17, 2022, Canada launched the new Program: Canada Ukraine Authorization for Emergency travel (CUAET) and is ready to welcome an unlimited number of refugees from Ukraine. CUAET is a special, accelerated temporary residence pathway for Ukrainians (without refugee status).
- Ua2canada website with information about the program to help Ukrainians in Canada (CUAET) (language — Russian).
It allows Ukrainians and their immediate family members of any nationality to stay in Canada as temporary residents for up to 3 years. Ukrainian workers, students, and visitors, as well as their family members, who are already in Canada, can also benefit from these measures. They can apply to extend their visitor status or work permit for 3 years, apply for a new work or study permit, or extend their existing permit.
Applicants who are abroad, need to apply online for a Canadian visitor visa and provide their biometrics (fingerprints and a photo). Applicants are encouraged to apply for a 3-year open work permit at the same time as their visa application.
You can apply to CUAET using the following link (in English):
- Get an invitation code
- Create your account at the IRCC portal
- Complete the online form (choose emergency travel, not working visa)
- If you want to apply for a work permit, when asked if you want to work in Canada, do not forget to choose “Yes”.
Additional information on CUAET
Elementary and high school students can register for and start attending school as soon as they arrive in Canada, and anyone looking to study at the post-secondary level can apply for a study permit upon their arrival.
For standard cases, the CUAET will facilitate the rapid processing of electronic visa applications within 14 days of receipt of a complete application. To ease the burden on applicants, IRCC is waiving all application fees for these programs.
Ukrainians and their family members are exempt from Canada’s COVID-19 vaccination entry requirements. However, the requirements for the testing (PCR or RT-LAMP) and quarantine (14 days) are not lifted. Read more about it.
Everyone who travels to Canada with CUAET needs to use the ArriveCAN app (download it in advance). Without the COVID test and ArriveCAN you will not be able to board the plane.
Visa application
Visa applications can be submitted online from anywhere in the world. Biometrics can be given at any visa application center (VAC) outside of Ukraine. Use the VAC website to locate the nearest center. Consider that it is not always possible to give biometrics in one center and submit your passport for the visa sticker in a different one.
IRCC (Immigration, Refugees and Citizenship Canada) established a dedicated service channel for Ukraine immigration inquiries available for clients both in Canada and abroad:
- Phone number: +1 613-321-4243
- Hours of operation: Monday – Friday, 6:30 am – 7 pm
- Currently available in English and French
If you submit your inquiry using the IRCC crisis web form, make sure to add the keyword “Ukraine2022”. These inquiries will be prioritized. Visa & travel document fees for Ukrainian citizens are lifted.
When filling out the form, try to explain your situation as consistently and as concisely as possible. Make sure to attach copies of all the documents related to your request, preferably in pdf.
The Canadian visa application process is explained in detail here.
Temporary resident visa (TRV) based on invitation
Canada is introducing new measures to support people affected by the war in Ukraine.
They include:
- Urgent issuing or replacement of passports and travel documents for citizens and residents of Canada who are in Ukraine so that they can return to Canada at any time. It also applies to their immediate relatives who are coming with them.
- Priority is given to the applications from people currently residing in Ukraine, who are applying to Canadian authorities for
- Permanent residence
- Proof of citizenship
- Temporary residence permit
- Citizenship for adoption.
- Exceptions are made for unvaccinated/partially vaccinated citizens of Ukraine. These exceptions allow entry to the citizens of Ukraine who are unvaccinated, partially vaccinated, or vaccinated by the vaccines not recognized by Canada. However, you still need to comply with all other public health requirements, such as quarantine and testing (including a COVID test prior to boarding the flight)
- Enhancing the agency’s ability to provide people with the timeliest responses to their inquiries.
- Introducing a temporary state permit that would allow some of the visitors of Canada, including Ukrainians, to apply for a work permit inside Canada. It means that people who have received job offers can stay in Canada and start working, while their work permit application is processed.
Help chats
- Closed FB-group to help refugees from Ukraine (languages: English, Ukrainian);
- FB-group for help with immigration to Canada (languages: English, Ukrainian);
- A table of humanitarian aid in Canada compiled by Israeli volunteers (languages: English, Ukrainian, Russian);
- FB-group with help for Ukrainians (languages: English, Ukrainian, Russian).
- FB-group with current news and events for Ukrainians in Toronto (languages: Ukrainian, English);
- FB-group where people donate things and furniture to Ukrainians in Toronto and GTA (languages: Ukrainian, English);
- TG-channel and chat of a licensed migration consultant. Assistance in paperwork and legal assistance (language: Russian);
- TG-chat where Ukrainians can ask for help (languages: Russian, Ukrainian);
- Telegram chats for mutual assistance and information support for Ukrainian migrants and refugees in Canada in cities and provinces of Canada (chat languages: Ukrainian, Russian): Winnipeg, Manitoba, New Brunswick.
- Telegram channels providing information for refugees from Ukraine: regularization of stay, accommodation, employment, transport, sources of assistance, current news: channel Добрi Сусiди, channel Help.Ukraine (in Ukrainian, Russian).
For those who are in Canada
- Extension or renewal of the status as:
- Application for a temporary resident work permit (language: English);
- Application for the permanent residence (immigration) in Canada (language: English);
- Application for accommodation and produce/clothing assistance for Ukrainian citizens in Montreal (languages: Ukrainian, French);
- Information for Canadian citizens traveling from/to Ukraine (language: English);
- An article in MC.today with information and helpful links and contacts for refugees in Canada (in Ukrainian and Russian);
- Permanent resident travel document application for those returning to Canada (language: English);
- Information about visiting Canada (language: English);
- Information about working in Canada (language: English);
- Free air tickets for domestic flights for forced migrants from Ukraine in Canada: to get a ticket, you need to write to the following email: info@cissa-acsei.org [Source on the company's website; in English]
- Information about employment in Canada and vacancies for forced migrants from Ukraine are on the govermental website (languages: English, French).
- Help to refugees and migrants in Canada by the CUIAS organisation (the website; languages: English, Ukrainian): the information about stay in Canada, consultations, language courses, help with integration. Events and useful recources for forced migrants from Ukraine to Canada are published on the Facebook page of the organization (in English).
- Platform for searching necessary services and aid for migrants in Canada: after adjusting a filter and/or search by location, you can see contacts of organizations that offer a chosen type of help to newcomers in Canada (languages: English, French).
- Information project United for Ukraine for Ukrainian refugees – detailed information about immigration, legal advice, health, employment, financial and social assistance available in different countries (in Ukrainian, Russian, English). The site allows you to submit a request for temporary accommodation and legal advice.
Cyprus
Entry
- Instruction on getting temporary protected status and residence permit in Cyprus (in Russian);
- Information on the asylum procedure in Cyprus on the UN Refugee Agency website.
Legalization
Application form for Temporary Protected Status in Cyprus (language: English).
Mutual help chats
Telegram
- Telegram-chat for mutual aid for Ukrainians in Cyprus (Russian, Ukrainian);
- Telegram-chat about legal aid for Ukrainians in Cyprus (Russian, Ukrainian);
- Telegram-mutual help chat «Help Ukrainians! Cyprus», where you can ask any question (Russian, Ukrainian);
- TG-chat for communication of Ukrainians in Cyprus (Russian, Ukrainian).
- Facebook group «Ukrainians in Cyprus» (employment, legalization, classes for children, flea market and others). Languages: Ukrainian / Russian.
Humanitarian aid
The website of the organization «Cyprus for Ukraine» coordinates the assistance that Ukrainians who are stuck in the Republic of Cyprus because of the war in Ukraine need: assistance with temporary accommodation, food, medicines and other assistance. Details in this post (Telegram, language: Russian). To get help, you need to fill out a form. There is also a TG chat for questions.
Information resources
Website "Ukrainians in Cyprus" with information about job search, accommodation, temporary protection, entry with animals, medicine, etc. (organization Telegram, language: Ukrainian).
Kyrgyzstan
General information
Beginning on May 1, the territory of Kyrgyzstan can be entered with no vaccination certificate or PSR test. [source]
Helpful information for those arriving in Kyrgyzstan
- Information project United for Ukraine for Ukrainian refugees – detailed information about immigration, legal advice, health, employment, financial and social assistance available in different countries (in Ukrainian, Russian, English). The site allows you to submit a request for temporary accommodation and legal advice;
- Telegram channels providing information for refugees from Ukraine: regularization of stay, accommodation, employment, transport, sources of assistance, current news: channel «Добрi Сусiди», channel «Help.Ukraine» (in Ukrainian, Russian);
- Resources with temporary accommodation, transport, humanitarian, medical, volunteer, legal, veterinary, and other aid in different countries on the platform «World With Ukraine» (in Ukrainian).
Latvia
Entry
Lack of medical documents (valid vaccination certificate for COVID-19) will not impede entry into Latvia for Ukrainian citizens.
If you or your family member require urgent medical help, provide that information to an official of the State Border Guard who works at the border crossing point, or call 113 during entry into Latvian territory.
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Entry through border crossing points
- border control will be conducted for individuals who enter with biometric passports
- visas will be provided to people who possess travel documents
- if a person has no documents, their identity will be determined in cooperation with competent Ukrainian authorities.
If at the moment of entry you have no place of residence and require help with finding accommodation, refer to an official of the State Border Guard.
If you’re crossing the border with Lithuania or Estonia, you can refer for help with accommodation at State Border Guard numbers +371 67913569, +371 67913568.
Legalization
- Office of citizenship and migration affairs website (useful contacts, information about long-term visa)
- Help for Ukrainian refugees. Where to refer and how to receive it (Here you can find information about arrival and residence, financial help, opportunities for finding employment and food).
- Resource for internally displaced persons from Ukraine to Latvia: information about stay and legalization, addresses of support centers by city, the procedure for obtaining medical care, resources for finding housing, etc. (languages: Ukrainian, Russian, English, Latvian)
Transport
Free route (Tallinn – Riga – Vilnius – Rzescow – Lviv) for the displaced persons from Ukraine who left the occupied territories for the Baltic countries. To register one needs to call the Ministry of Reintegration hotline at 15-48 (Source, in Ukrainian, Russian).
For Ukrainian women who have suffered from sexual violence, the abortion procedure has been simplified. Up to 12 weeks, an abortion is possible at the request of a woman, up to 22 - for medical reasons. The procedure is free
- Simplified procedure for obtaining an abortion for Ukrainian women in Latvia: information on the website (in Russian)
- If you need urgent medical help, during entering, call the State Border Guard or call 113.
Mutual aid
- TG-чат, here you can fing a help with trasport;
- FB group Ukranians in Riga (Latvia);
- Page of Education department of Riga with information about support concering education (preschool, basic etc);
- Mozaika helping for LGBTQ+;
- Telegram channel for Ukrainian refugees: information on assistance and useful resources in Latvia (in Ukrainian);
- Closed Facebook group for mutual help and information support for Ukrainian refugees in Latvia;
- Cultural events, classes for children, lectures and art workshops from experts for Ukrainian refugees in Riga from the “Common Ground” social initiative: announcements and schedules of events in the organization’s Facebook group (in Ukrainian).
LGBTQ+
Помощь ЛГБТ+ отMozaika:информация для бежен_ок (английский / русский),Facebook. Готовы помочь с правовыми вопросами, вопросами здоровья, питания и размещения.
Lithuania
General information
From May 1, 2022, foreign citizens arriving in Lithuania from any country will not be subject to any COVID-19 requirements
If you are fleeing the war in Ukraine and are coming to the European Union, here you can find the ain information about your rights regarding border crossing upon arrival in an EU country, concerning the rights of temporary protection and application for international protection, as well as rights to travel within the European Union free of charge.
A clarification to the EU directive on the temporary protection of those fleeing the war with Russia. Important: Temporary protection status should not be confused with refugee status.
Who is eligible:
- citizens of Ukraine who permanently resided in Ukraine to date;
- third-country nationals or stateless persons in possession of valid refugee status or equivalent national protection in Ukraine;
- family members of the persons specified in the first two paragraphs, if the family has already been living in Ukraine as of February 24, 2022;
- stateless persons or third-country nationals lawfully residing in Ukraine via permanent residence permit in Ukraine and who cannot safely return to their country.
What is provided:
- a simplified border control procedure with flexible entry conditions (for example, if a person does not have a foreign passport or their passport is not biometric);
- the right to reside in the EU;
- access to the EU labor market;
- access to health services in the EU;
- access to social assistance in the EU.
Validity:
1 year (starting 03/03/2022) with an automatic extension for up to 2 periods of 6 months if the situation does not improve. After that, the EU Council can extend protection for another year - up to three years in total.
Entry and registration
Citizens of Ukraine do not need a visa to enter Lithuania and stay for up to 90 days - any identity document will suffice. If necessary, new documents (temporary passport of a foreigner) can be issued in Lithuania by the Migration Department.
Upon arrival in Lithuania, citizens of Ukraine and their family members must visit on of the following the registration center:
- Vilnius - st. Minties, 3 (Gymnasium named after Joachim Lelewel);
- Alytus - st. Pramonės, 1B;
- Marijampole - st. Parko, 9.
The registration center provides beds, food, clothing, and medical care for up to three days, after which those in need will be transferred to long-term housing.
No action will be taken by the migration department against Ukrainian citizens in Lithuania after the expiration of their residence permit or visa, even if they have received a notice to leave Lithuania. They may remain in the country until further notice from the Migration department.
During or after 90 days from arrival, Ukrainians can apply to the migration department service center to be issued a residence and work permit in Lithuania, which will be valid for travel within the EU.
Medical insurance and children's education services will be available immediately upon registration. Source (languages: Lithuanian, English, Ukrainian, Russian)
Medical insurance will be available upon registration with the Migration department.
If one does not have health insurance, but they are in an ambulance, services for citizens of Ukraine will be provided free of charge. There are two types of health insurance in Lithuania:
- state;
- private (here you will find a list of private insurers).
If one applied for asylum or received a temporary residence permit to live in Lithuania as a citizen of Ukraine, they will be covered by state insurance. By finding a job, one will also contribute to health insurance through taxes and be automatically protected.
Those not seeking asylum, not applying for a residence permit for Ukrainians and do not having a job, will have to purchase private insurance. Source (languages: Lithuanian, English, Ukrainian, Russian).
- "Guide for refugee": where and how to rent a house, how to get legal and find a job, how to get medical care, how to minimize costs and find everything you need in the first days;
Information website for Ukrainian refugees in Latvia: hotlines, humanitarian aid, information about healthcare, employment, education, etc. (in Ukrainian).
Work
Citizens of Ukraine who meet any of the following criteria have the right to work and are exempt from obtaining a work permit:
- enjoy a visa-free regime;
- have a Schengen visa;
- have a Lithuanian national visa;
- have a temporary residence permit in Lithuania for humanitarian reasons.
After applying for a temporary residence permit in Lithuania for the purpose of work, they will be exempt from the obligation to obtain a decision from the Employment Service on the compliance of a foreigner's qualification with the needs of the Lithuanian labor market and can start working immediately. The Citizens of Ukraine who have applied for asylum in Lithuania are also entitled to work.
- A site with useful info for refugees: where to find a job, where to exchange currency, how to enroll a child in a school/kindergarten, and much more (languages: Lithuanian, Ukrainian);
Education
Children
- The education services for children are available immediately after registration with the migration department. Source (languages: Lithuanian, English, Ukrainian, Russian);
- For information on the registration of children in kindergartens and schools in Vilnius, see section "Education of children in Vilnius" (languages: Lithuanian, English, Ukrainian, Russian).
Adults
- Vytautas Magnus University helps Ukrainian students and provides places for study in undergraduate and graduate programs, provides an opportunity to transfer from other universities, and to receive a scholarship that covers the cost of education. In addition, it offers psychological assistance, free Lithuanian language courses, etc. (languages: Ukrainian, English);
- Vilnius University is offering an additional scholarship of 300 EUR for Ukrainians forced to leave the universities of Ukraine. The monthly scholarship will be received until August 31 (languages: Ukrainian, English);
- LCC International University offers a free year of education for applicants and students (bachelor's and master's) + a free-living for a year at the LCC Campus (language — English).
Children
- Website of the Lithuanian State Child Rights Protection and Adoption Service (including unaccompanied minors) at the Ministry of Social Protection and Labor (languages: English, Lithuanian);
- The International organization Save the Children (language — English) - assistance for children and pregnant women, unaccompanied minors.
Pets
- Simplified entry for pet owners. Maximum five pets per temporarily displaced person. Detailed information on the website of the State Food and Veterinary Service of the Republic of Lithuania.
- Animals that come from Ukraine and do not have microchips or have not been vaccinated against rabies will be marked and vaccinated on the spot, and their isolation conditions will be facilitated. Read more.
Transport
- Ukrainians can use Lithuanian Railways trains and Vilnius public transport for free;
- Free route (Tallinn – Riga – Vilnius – Rzescow – Lviv) for the displaced persons from Ukraine who left the occupied territories for the Baltic countries. To register one needs to call the Ministry of Reintegration hotline at 15-48 (Source, in Ukrainian, Russian).
Accomodation
- Website to help find housing for Ukrainian families with children in Lithuania. It is necessary to fill in the application (languages: Lithuanian, English, Ukrainian);
- List of housing search services.
- A detailed guide on how to settle in Lithuania (in Russian);
- Moving to Lithuania (including Vilnius) from Ukraine (languages: Lithuanian, English, Ukrainian, Russian). Discussed issues: entry, long-term stay, residence, work, admission of children to kindergartens and schools, medical insurance, psychological assistance, starting a business, covid, etc. Consultations, daily from 8:00 to 22:00;
TG-channels and FB groups
- TG Dapamoga LT channel: evacuation of people from Ukraine to Poland and Lithuania, delivery of humanitarian aid to the Polish border and in Lithuania, search for housing, integration in Lithuania (there is an application form for assistance
- TG-channel "Everything will be Ukraine (LT)": current information for a comfortable stay of temporarily displaced persons from Ukraine in Lithuania;
- A useful TG post on departure and temporary asylum in Lithuania for Ukrainians from 'tripmydream' (in Russian).
- Community in Facebook of mutual support for Ukranian people in Latvia
- FB group to help refugees (languages: Russian, Lithuanian, Ukrainian)
Information for Belarusian citizens
Humanitarian and volunteer assistance to forced migrants from Ukraine and political refugees from Belarus from the DAR initiative: organization'swebsite; Telegramchannel (languages: Russian, Belarusian).
Legal assistance
- The website of the Lithuanian Migration Department: Up-to-date information for citizens of Ukraine (languages: Ukrainian, Russian, Lithuanian, English);
- Coming to Lithuania guide (languages: Russian, English) — information for temporarily displaced persons from Ukraine: arrival from Ukraine to Lithuania, employment, business, accommodation, transfers, and much more;
- Free legal consultations for internally displaced Ukraniane people from Lithuanian Bar Association: website with contacts of solidary specialists in various fields of law (in Ukranian)
- Information resource for Ukrainians in Vilnius: information about legalization, employment, education, healthcare, social support program; free language learning, addresses of humanitarian aid points, etc. (languages: Ukrainian, English, Lithuanian).
LGBTQ+
Статья-гайд (на русском языке) о том, как представитель_ницам ЛГБТ-сообщества переехать и обустроиться в Литве: миграционный режим и вопросы легализации, стоимость жизни в Литве, политика государства, услуги и возможности для ЛГБТ-персон.
Luxembourg
Accomodation
An emergency reception centre is available 24/7 to provide accommodation and food to people on initial arrival. More information can be found here.
Information about staying in Luxembourg for internally displaced people from Ukraine on the website: entry, refugee reception center, obtaining temporary protection status, housing search, etc. (languages: Russian, Ukrainian, English)
Groups of mutual aid (Facebook)
- Facebook group (for refugee assistance in Luxembourg: housing, humanitarian aid, etc), languages: English and Ukrainian.
Transport
If you arrive in a personal car that is registered outside the EU, you are required to register the vehicle in Luxembourg. More information is on the website (languages: English, French, German).
General information
Displaced people arriving from Ukraine to Luxembourg are asked to contact the Directorate of Immigration (immigration.desk@mae.etat.lu) to make their presence known and begin a temporary protection or regularisation application.
EU directive on temporary protection: those fleeing from war will now be granted temporary protection in the EU (a residence permit, access to education and the job market for a one-year period, with the possibility of extension).
Entry with pets
Regulations on entry with pets have been simplified. To regester a pet, the owner is requested to contact a veterinarian. More information, contacts, and the registration form for a pet are on the website (languages: English, French, German).
Assistance inside the country
The websiteUkrainian Community in Luxembourg contains the information for forced migrants from Ukraine: aspects of legalization, employment, healthcare, and contacts of the Ukrainian center in Luxembourg that offers advisory services, humanitarian aid, language assistance, and other (languages: Ukrainian, English).
Malta
03.03. New EU Temporary Protection Directive took effect: war refugees will be granted with temporary protection in the EU (they will be granted a residence permit and have access to education and the labor market for a period of one year and with the possibility of renewal)
Embassy of Ukraine in Italy, Malta and San MarinoHotline: +39 351 9886823
Entry
In order to gain entry to Malta it’s necessary to have a biometric passport and to be vaccinated with the vaccine approved by the EU.
Children
In the absence of the passport for travel abroad of a child they should apply to the consular department of the Embassy of Ukraine in Italy with the request to enter the data of the child to the passport of one of the parents.
Accomodation
Groups of mutual aid (Facebook)
Mexico
Official information for refugees, with addresses of aid centers (in English)
The Netherlands
A new EU directive concerning temporary protection was adopted on March 3, 2022: Ukrainian refugees will now be granted a residence permit, access to education and the job market for a one-year period, with the possibility of extension.
In the Netherlands, this directive is already active: the accommodation of Ukrainian refugees in shelters and the registration of refugees in municipalities has begun.
The Dutch government has made it easier for refugees to stay and submit documents from Ukraine. Thus, the period during which Ukrainians with biometric passports may remain in the Netherlands with a visa will be increased from 90 to 180 days. Read more here (English, Russian, Ukrainian).
- Theek 5 public libraries offer free computers, internet, workstations and also free Dutch language classes (in Dutch and English)
General information
A new EU directive concerning temporary protection was adopted on March 3, 2022: Ukrainian refugees will now be granted a residence permit, access to education and the job market for a one-year period, with the possibility of extension.
In the Netherlands, this directive is already active: the accommodation of Ukrainian refugees in shelters and the registration of refugees in municipalities has begun.
The Dutch government has made it easier for refugees to stay and submit documents from Ukraine. Thus, the period during which Ukrainians with biometric passports may remain in the Netherlands with a visa will be increased from 90 to 180 days. Read more here (English, Russian, Ukrainian).
- Theek 5 public libraries offer free computers, internet, workstations and also free Dutch language classes (in Dutch and English)
Accomodation
- Memo: how to choose where to live: in a shelter or with a volunteer
Pets
Information on free vet care for pets of internally displaced people from Ukraine in different countries is published in the Telegram channel Vetinfo (in Russian): a post about affordable care in the Netherlands. To navigate through information, study the posts pinned in the channel and use the message search. Mutual assistance groups for Ukranians with animals in different countries can be found on Facebook and Telegram.
LGBTQ+ aid
Access to hormone therapy for trans people, free STD and HIV testing, support for sex workers in Amsterdam from the Trans United clinic: more info and contact details on the website (in English).
- Here is information about treatment and medical insurance
- Website of an organization that helps those who need an abortion (in English, Polish)
Legal Aid
- A legal organisation specialising in refugee issues
- The Netherlands Migration Service website with up-to-date information for refugees from Ukraine: hotline numbers, refugee reception centers, procedures for obtaining temporary protection status and residence permit (in English and Dutch)
- Here you can find information about registration of citizens of Ukraine in the gemeente (information is regularly updated)
Mutual aid
- Telegram chat for Ukrainian refugees in the Netherlands: questions and answers, mutual assistance, current information (languages: Russian, Ukrainian).
- Closed Facebook groups for mutual help and information support for Ukrainians in the Netherlands: group 1, group 2 (languages: Ukrainian, Dutch, English).
LGBTQ+
- For All Who Love offers help with accommodation, legal and medical matters etc. onFacebookandInstagramin English;
- European network of aid for trans peopleTrans United Europe has a clinic in Amsterdam, where transgender people fkeeing from war can get access to hormonal therapy, including people without documents.
For refugees
- Information website for Ukrainian refugees in the Netherlands: information on entry and stay; addresses of assistance and temporary accommodation centers; issues of legalization, employment, healthcare, transportation, etc. (in Ukrainian). The website accepts online applications for free psychological, legal, and translation assistance.
- Online application forms to the Ukrainian Embassy in the Netherlands, information on social support, employment, children’s education, finance, etc. on the website (languages: Ukrainian, Russian).
New Zealand
New Zealand has introduced the 2022 Special Ukraine Policy. It enables Ukrainian-born residents of New Zealand to to sponsor their immediate family members' move to New Zealand. This includes: parents, grandparents, siblings and adult children. Each of those can, in turn, include their partners and dependent children in their application. How to apply (available in English, Ukrainian, Russian; Immigration New Zealand website). The offer will be valid for 1 year. Successful applicants will be granted a 2-year working visas, and their children will be able to attend school. The New Zealand government has agreed to accommodate around 4000 refugees from Ukraine within the framework of the program, Immigration Minister Kris Faafoi announced.
The New Zealand government has earlier allocated funding for humanitarian aid and imposed sanctions on Russia: travel ban for Russians and export control.
Entry
Citizens of Ukraine who are in Norway without a visa or with a tourist visa can now stay there for more than 90 days; however, they are still not allowed to get a work permit. Citizens of Ukraine with a biometric passport can enter Norway without a visa. Detailed information (English).
Mutual help chats
Facebook groups for mutual aid, sharing information and experience, and communication: Ukraine-Norway, Ukraine in Norway (closed), Українці в Норвегії (in Russian, Ukrainian).
Information resources
Website with useful information for immigrants: FAQ, medical aid, housing, employment, etc. (Ukrainian).
Portugal
If your escape from the war in Ukraine takes you to the EU, this page has all the key information about your rights with regard to crossing EU borders, getting temporary protection and requesting international protection, as well as your rights to movement within the EU.
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This article explains what the EU directive on temporary protection for those fleeing the war actually means. Temporary protection status is different from refugee status.
Who can apply for this status:
- Ukrainian citizens who had been living in Ukraine permanently before February 24, 2022;
- Citizens of other countries and stateless persons who had had a refugee status or equivalent national protection status in Ukraine prior to that date;
- Family members of these persons, in case the family had been living in Ukraine before February 24, 2022;
- Citizens of other countries and stateless persons who had been living in Ukraine with a permanent residency permit and cannot safely return to their home country.
The opportunities the temporary protection status provides:
- Simplified border control and more flexibility when crossing borders (for instance, if the person doesn’t have an international passport or their passport is not biometric);
- Right to live in the EU;
- Access to employment opportunities in the EU;
- Access to healthcare services in the EU;
- Access to social services in the EU.
Term of validity:
1 year (from March 3, 2022) with an automatic 6 month extension in case the situation does not get resolved by then, and one more extension after that. Following that, the protection status can be extended by the Council of the European Union by one more year – so, three years in total.
Temporary Protection Status
To apply for temporary protection or to formalise your refugee status, visit SEF/GAR (the migration service; languages: Portugese, English). You can request refugee status at the airport right after you arrive.
All members of your family (spouses, children, parents, partners) can apply alongside you. Application is free. Some sources say that people who have a criminal record can’t apply for temporary protection, but this information has not been confirmed so far. If this is relevant for you, contact the Portugal migration service and request clarification.
After submitting your documents to SEF, you can also contact CPR (Portuguese Refugee Council) to receive financial aid in the amount of c. 150 EUR, get accommodation assistance and legal help.
- Address: Quinta do Pombeiro, Casa Senhorial Norte Azinhaga do Pombeiro, s/n 1900-793 Lisboa, Portugal
- Phone number: +351218314372
Mutual aid
- FB-group "Ukrainians in Portugal" (in Ukrainian and Russian)
- FB-group "Help to Ukraine" that offers clothes, food and basic necessities for refugees (in Russian, Ukrainian, and Portuguese)
- Telegram chat for Ukrainians in Portugal
- Telegram chats for Ukrainian refugees in Portugal: mutual assistance, information support, exchange of experience: chat 1chat 2 (in Ukrainian, Russian).
- Facebook group for mutual assistance and current information for Ukrainian refugees in Portugal (languages: Ukrainian, Russian)
Accomodation
- Local realtors are offering free or cheap temporary accommodation for Ukrainian refugees, learn more here
- Information portal for Ukrainian refugees: information about transport, housing, education, etc.
Serbia
Entry
Serbia has simplified the entry into its territory for citizens of Ukraine who have a biometric passport, expired biometric passport, non-biometric international passport, expired international passport, birth certificate, passport of a citizen of Ukraine, and allows transit through its territory with these documents.
Serbia has allowed entry and transit for refugees without a full COVID-19 vaccination certificate or a negative PCR test.
Children
If a child does not have an international passport, foreign diplomatic institutions enter information with personal data about the child and paste their photo into the passport of the parents (one of the parents) or another legal representative. This information confirms the identity of the child and their citizenship in Ukraine.
Vet help
Information on free vet care for pets of internally displaced people from Ukraine in different countries is published in the TelegramchannelVetinfo (in Russian): a post about affordable care in Serbia. To navigate through information, study posts in the channel and use the message search. Mutual assistance groups for Ukranians with animals in different countries can be found on Facebook and Telegram.
Mutual aid
Facebook-group for Ukrainian refugees in Serbia: mutual aid, opportunity to ask a question, relevant information, etc. (in English, Ukrainian, Russian)
Slovenia
Slovenia is ready to welcome Ukrainian refugees.
After crossing the border (with the biometric/ regular passport + visa) it is required to register at the Police office (contact people listed below if you need help with this process). Refugees are provided with accommodation, if needed (conditions are being clarified).
Entry
Covid:
Slovenia has currently completely canceled all the restrictions.
Border:
1) Dolga Vas (highway)Dolga Vas - Google Maps(no border control, just the highway);
2) Hodoš (highway)border crossing station near Hodoš - Google Maps.
Attention! Do not use checkpoint PinceObmejni mejni prehod Planina - Google Maps— this is a border with Croatia and since Croatia is not an EU member country, EU Temporary Protection Resolutions are not valid there.
The most researched way of traveling to Slovenia at present moment is to enter Hungary from Ukraine and then cross over from Hungary to Slovenia.
Detailed information for Ukrainian refugees in Slovenia on government site (in Ukrainian): entry, temporary protection, social aid, FAQ
Accomodation
- Google Doc: Slovenia Guide (detailed information for those who are seeking asylum in Slovenia and important details for those who are traveling through Slovenia without planning to request asylum)
- Help for Ukraine in Poland/Slovenia (Telegram group chat)
- Government hotline for refugees from Ukraine. Tel.: 040853421 (slovenian and english)
- Informational portal for Ukrainian refugees in Slovenia: temporary protection, medicine, job search resources, finance, etc. (in Ukrainian, Russian, Slovenian, English)
Groups of mutual aid (Facebook)
- Mutual help in Slovenia Facebook group
The USA
General information
The information we provide does not constitute legal advice. This is general information about the existing possibilities.
Important: Ukraine citizens can no longer receive humanitarian parole on the US–Mexico border. On April 21, the US administration published the President’s message on opening a new humanitarian parole program for the citizens of Ukraine — Uniting for Ukraine (U4U). From April 25 on, Ukrainian citizens cannot cross the border on foot in Tijuana, Mexico (and other border posts). Those who find themselves in Mexico expecting parole and did not manage to cross the border by April 25th will have to either wait for an interview invitation for U4U at the US Embassy in Mexico City or look at other opportunities. U4U is already functioning, and the first applications from the sponsors have already been approved. One can receive entry documents at the embassies in Europe and then buy a direct ticket to the USA. The process of applying for U4U parole is still being determined. Our US volunteer team is constantly commenting on the changes over here.
Link to news and information on the social media:
- President Biden’s announcement of starting the Uniting for Ukraine program (English) and its Russian translation.
- A video message from the volunteers in Mexico from a Telegram channel that talks about the situation at the border and in Mexico City in the beginning of May (Russian language).
- A message in a Telegram channel on the border closure in Mexico (Russian)
- Biden administration rolls out plan for Ukrainian refugees — a Washington Post article (English)
- US to welcome Ukraine refugees but no longer through Mexico — a Yahoo!News article (English)
Political Asylum in the USA is not granted based on acts of war in one’s country. Seeking asylum on the Mexican border or at a US Embassy may complicate your entry into the USA.
Beware of scammers. Any legal advice on immigration to the USA for your particular case can only be provided by an immigration lawyer or an accredited representative of the US DOJ (Department of Justice). You can fill out the immigration forms by yourself, without a lawyer, after having studied the instructions.
Entry
As of the time of writing, there are no programs in the US that officially accept Ukraine refugees. To enter the country, one can try to receive:
- A Humanitarian Parole — a right to a visa-free entry into the US and a right to remain there for up to 2 years on the U4U program. The humanitarian parole is no longer granted to Ukraine passport holders at the US/Mexico border. You can ask your friends or family in the US to fill out a sponsorship form so that you can be granted humanitarian parole at an embassy in Europe or another country.
- Tourist Visa is a non-immigiration temporary visa. Citizens of Ukraine who have immediate family (parents, children, siblings) legally residing in the USA may request an expedited interview in a US embassy in the EU. Now that U4U exists, there is a high chance you will be denied a tourist visa and offered a U4U application instead.
- Temporary Protected Status (TPS) can be granted to those Ukrainian citizens that have been legally present in the USA by April 11 (the period has been extended). TPS allows one to remain in the US and to work.
Useful links for entering the US and protective status there:
- Linu Legal Library: a collection of articles on immigration issues for those affected by the war in Ukraine, a calendar of interactive webinars and recordings of past webinars, an opportunity to ask a lawyer a question (languages: Russian, Ukrainian, English)
- Liya Djamilova, an immigration lawyer, on the existing options for Ukrainians: Telegram channel and a compilation of YouTube videos. Q&A on U4U and humanitarian parole at a webinar on April 28. (Seattle, WA; in Russian).
- Marina Shepelskaya, an immigration lawyer. A YouTube video compilation and answers to common questions. A lot of information on the U4U application. (New York, in Russian).
- InfoHelp — short YouTube videos by volunteers on the US immigration: step-by-step instructions, danger warnings, etc.. (California, in Russian)
- Information exchange on U4U, parole, and other opportunities — Ukraine Mexico USA Telegram chat . (In Russian, but people speak Ukrainian in the chat as well).
- Information from the volunteers in Mexico: «*new* Mexico | Help | Channel» Telegram channel (in Russian).
Entering with Uniting for Ukraine
Important: as a part of the Uniting for Ukraine program, the US is granting families from Ukraine humanitarian parole. This is not a refugee status, not an asylum, and not an immigration program. Parole is much like a tourist visa but it is not a visa. It can be obtained in an emergency which the war in Ukraine constitutes. The parole works for those who have friends or family in the US who are willing to assist with accommodation and living, and for those who plan to return home once the war is over.
The application process needs to be initiated by a sponsor residing in the US with any legal status and willing to undertake the initial financial costs of housing a Ukrainian family. It can be a citizen, a permanent resident, a student, an alien on a work visa, or even another recipient of humanitarian parole. If the sponsor does not have the financial means specified by immigration form I-134, he or she may involve other sponsors and attach their affidavits of support as well as proof of financial means. The sponsors of one Ukrainian family need to submit just one I-134 form.
Important: an I-134 sponsor cannot be held financially responsible. In fact, this is a statement of being willing to help financially, not an obligation. Still, one should be careful when filling out the form and follow the instructions. Supporting documents will need to be attached (tax returns, proof of employment, bank statements, etc.). I-134 and the supporting documents can be filled out/submitted online.
Once the sponsor submits the documents, the consideration process will start. The documents are processed in order of receiving.
If the sponsor is approved, the reply will come to the Ukrainian family’s email address. That’s why it is important to provide a correct address and check email regularly. The letter will contain an interview invitation, a list of the necessary pre-interview formalities (a medical exam and such). Every family member’s foreign passport needs to be brought to the interview. The children may be listed in a parent’s passport. At least one family member must hold a Ukrainian passport.
If you are granted parole, you can:
- Remain in the USA for the duration of the parole (2 years with the U4U program)
- Apply for a work permit if it does not contradict your situation. However, keep in mind that the process can take from several months to a year
- Enroll your children in a school
- Apply for medical and financial assistance (only in some states). However, there is no guarantee that it will be granted
If you considering this route, keep in mind that:
- Since humanitarian parole is not a refugee status, its holder does not qualify for government benefits and free medical care.
- This status does not provide for a re-entry to the US if you need to leave the country
Useful links about the Uniting for Ukraine program and humanitarian parole:
- Information on Uniting for Ukraine program at DHS website (English)
- Uniting for Ukraine on USCIS website. Detailed information on filling out forms and the process in general (English).
- Immigration lawyer Greg McLawsen talks about form I-134 for the potential sponsors in this YouTube video (English)
- Resources and explanations for the sponsors — Welcome.US — a coalition to welcome refugees (website, English).
- Immigration form I-134 for a sponsor in the US that starts the HP application process (English).
- Uniting for Ukraine on NovaUkraine website (Ukrainian, Russian, English)
- «The US will take in 100,000 Ukrainians but without providing benefits or permanent residence» — an article in Time about the Uniting for Ukraine program (English).
US–Mexico border
Starting April 25th, humanitarian parole is no longer granted to Ukrainian citizens at the Mexican border. There is virtually no other way to cross the border legally and any attempts of doing so illegally are dangerous and can prevent you from receiving a legal status later. Besides, Mexico has a high crime rate so it would be better to try entering the US in another way. More details about the US–Mexico border.
Useful link regarding the Mexican border:
- The problems at the US–Mexico border (English, Russian, Ukrainian)
Political asylum
To apply for asylum in the USA, you need to enter the country on a non-immigrant visa (with a few exceptions) or ask for asylum on the USA–Mexican border. If you apply for asylum on the Canadian border or in an embassy in Europe, it will not be granted because you are already in a safe country. To apply for asylum, one needs to fill out form I-589.
To seek political asylum in the US, you must be prosecuted for one of the following reasons:
- race,
- ethnicity,
- religion,
- political views,
- belonging to a certain social group (for example, LGBTQ+).
If you are not in danger in Ukraine for these specific reasons, you should not apply for asylum. You will be denied political asylum status and deported. You cannot be granted asylum based on the war/military actions and/or difficult economic conditions in your country. Asylum seekers in the USA are not entitled to any help/assistance until the status is granted (an average of 5–7 years). Asylum seekers will not be provided with accommodation, allowance, and social support. You can obtain health insurance in New York, California, and some other states but this is the only benefit possible.
If you decide to apply for asylum at the Mexican border, make sure to make photocopies of your passports in advance. The originals will be confiscated at the border as a guarantee that they can deport you. You will be fingerprinted and photographed.
Then you will find yourself in detention for several days if you have underaged children and for up to several months if you don’t have children. Eventually, you will be invited to an interview with an immigration officer. The interview may last 4-12 hours. Everything you say will be recorded. The officer has the right to decide whether to deport you or to pass your case to the immigration court — the next step of your asylum application process.
After all the necessary procedures, you will be set free and will be on your own to get to the city where you plan to live, find housing, open a bank account, etc..
Once in your city, you will need to attend another interview. That’s where the immigration court hearings will take place as well.
Children of asylum seekers can attend school. Asylum seekers themselves can work, but will not be issued an employment authorization until one year after they applied for asylum.
A detailed explanation of asylum procedure.
Useful links about seeking asylum:
- Immigration lawyer: the war in Ukraine isn’t the reason to obtain asylum in the USA (Russian)
- Asylum in the USA for Ukrainians: war will not be a reason for asylum, do not come to Mexico (Russian)
- How to fill in the I-589 form for yourself (the form is in Russian)
Temporary Protected Status (TPS)
This status is given to all Ukrainian citizens who were legally present in the USA before April 11, 2022 on non-immigrant visas (tourist, student, etc.) and have not left the country before April 19, 2022. Those who were in the USA without a valid visa can’t apply for TPS.
To apply for the TPS in the USA, you need to fill out the I-821 form. This status allows employment authorization, but to obtain it, you need to fill out a separate form, I-765. If you do not have money to pay the fees, you need to fill out Form I-912 but that is likely to delay the process. More about TPS.
Useful links for applying for TPS in the USA:
- The document on the official immigration website of the USA (English)
- Updated information on TPS for Ukrainians on USCIS website (English)
- I-821 form (TPS)
- I-765 form (employment authorization)
- I-912 form (request for a fee waiver)
- I-821 Instructions and TPS FAQ (Russian)
A tourist visa
Citizens of Ukraine can enter the US on a tourist visa. Those who have immediate family (parents, children, siblings) legally residing in the USA may request an expedited interview in a US embassy in the EU.
Important: During your interview, you need to convince the officer that you are only coming for a visit and plan to return home in 6 months or sooner. You will also likely need to explain why you are not applying for U4U parole. Do not say that you plan to apply for refugee status in the USA or you will be denied a visa. Refugee status in the US is currently not being granted to Ukrainian citizens (read about it here) and remaining in the country for a long period of time contradicts the purpose of the tourist visa. It is better to say that your goal is a temporary visit with your relatives. Stress that:
- You and your relatives have the financial means to support you for the duration of your visit. Provide bank statements, pay stubs, etc.
- You are definitely planning to return to Ukraine when everything calms down (in Ukraine, you have family, a job, a business, etc.). If the officer suspects you of planning on staying past the duration of the visa, your application may be denied.
During the interview, it is advisable to have documents proving your family's relation to the US residents (copies of your relatives’ passports or green cards, birth certificates, printed correspondence, etc).
A tourist visa allows one to:
- Remain in the US for up to 180 days in a row. You will be given a I-94 form upon entering the country. It is valid for 6 months, however, you can apply for an extension. It is recommended to do so 45 days before it expires. If the visa expires, one has to apply for it again outside of the US.
- Enroll the children in a local public school, even though it is discouraged. Children with “tourist” status can attend private nurseries and schools.
- Change the tourist visa to a student visa. This grants one the right to study in the US but does not give the right to work.
- Get married and change the status if the spouse is a US citizen.
- Obtain a driver’s license in certain states. However, if you have an international driver’s license, you can use it to drive. They are valid as long as your I-94 is valid.
The tourist visa does not allow to:
- Receive material support from the government or medical insurance. In certain circumstances, one can obtain medical insurance in California and the state of New York but it will not cover chronic illnesses treatment.
- Work.
During your interview, you need to prove that you have enough means to support yourself. In the state of New York and in California in individual cases, it is possible to obtain insurance (for example, in case of hospitalization), but it does not cover treatment of chronic illnesses.
Useful links on getting a tourist visa:
- Where and how to schedule and expedite interview? a detailed guide in Ukrainian, Russian, and English
- An interview with a US consular worker on who can be granted a tourist visa and why some people are denied a visa — an article and a YouTube video (Russian)
- An article in Russian on how to apply for a tourist visa (for Ukrainian citizens)
Useful links about form I-94 on US state and immigration websites:
- I-94 — find information on your current form and file for an extension (English)
- Extend a tourist visa (English)
Other visa types
The US immigration authorities continue to issue all other visa types (family reunification, marriage, green card lottery, etc.) to Ukrainian citizens. If the war affected your interview, e.g. it was canceled, you can:
- choose a convenient embassy for your interview and contact them. In the letter, you need to request to transfer the interview to this embassy and justify your request (easy to get there, you are already in that country, etc.);
- contact the USA National Visa Center (NVC) and ask permission to transfer the interview to another embassy. You can also request to expedite the interview if it is scheduled for more than a month away.
Useful links for rescheduling/transferring an interview
- How to transfer your interview to a different embassy
- US National Visa Application Center – Online Public Inquiry Form. You can also call +1 (603) 334-0700 (English or Spanish, 7am–12pm NYC time). Your relatives in the US can make this call for you, but they must know your case number, date of birth, full name, and other information).
If you have already received a US tourist visa, your American family can apply for family reunification when you arrive in the country, but no earlier than 90 days after your arrival. To do so, one needs to provide US Immigration Service (USCIS) with the reasons for changing your decision (remember that a tourist visa is not an immigration one). An illness resulting from war-related stress, PTSD, destroyed housing, etc. may all be a basis for the changes in your intentions.
Accommodation
Volunteers often offer free accommodation for the first several days. You can reach them through Ukraine Take Shelter website. It features housing ads in different areas in a variety of languages. The website’s main language is English.
In the USA, housing rental is difficult without a credit history or while on a tourist visa, and/or while seeking asylum and waiting for court hearings.
Look for housing in your community: join all the Facebook groups of the city where you are looking for accommodation or Facebook groups of your community.
- Platform for finding housing and a host "sponsor" family for forced migrants from Ukraine heading to the USA (languages: English, Ukrainian). To apply, you need to fill out a form on the website in English.
Shelters
All but the smallest communities in the US have shelters for those who do not have a place to live. Accommodation conditions, as well as the list of the required documents, vary by state and city. Google “shelter near me”.
Healthcare
In the US, in case of emergency, they save a life first, then ask you to pay. Don’t be afraid to inform the hospital that you don’t have health insurance, it will not affect the quality of your treatment.
If something serious has happened, try to get to the emergency room at the nearest hospital. The services of an ambulance are not free so do not call one for minor issues like a child with a fever, a stomach ache, or abnormal blood pressure. In those cases, make an appointment with a doctor or walk to an urgent care clinic. Remember that in the USA, antibiotics are prescription-only, you cannot buy them over the counter. You will need to pay for the doctor’s appointment and then for the medication itself.
Your medical bill can be paid in parts, it can be reduced, and you can reach out to charities to help pay. You can negotiate a discount or ask to split your bill into monthly payments at the financial department of your hospital.
An unpaid hospital bill can be a reason for tourist visa denial. It can also lead to your data being transferred to debt collection agencies.
Useful links for obtaining health insurance in the US:
- NovaUkraine website (California): Health insurance (Ukrainian, Russian, English)
Food and clothing
There are a lot of organizations that distribute free food. You can google “free food” followed by your city or zip code.
Free clothing can also be obtained, for example, in churches.
Children
Newly arriving families with children do not receive any assistance regardless of their visa type. The children can attend school (in many states, primary school starts at four years old). Preschoolers can attend daycare/preschool but only families residing in the US legally and able to prove their low income are entitled to financial assistance from the state to pay for the daycare/preschool). Many US states require vaccination in order to attend daycare/preschool/school. A child on a US tourist visa, similarly to an adult, is not entitled to health insurance. Thus, it will be required to pay even for the vaccinations required for school. Even though it is technically illegal, most schools accept children without local documents.
To enroll your child in a school, you must bring the child’s passport, their birth certificate translated into English, proof of residence (in the USA, all addresses are assigned to specific schools), and the vaccination record if required.
Utility bills, a lease agreement (in parents’ names), parents’ driver’s licenses, or a letter from those who provide accommodation to the family can all be considered proof of residence. If the bills are not in parents’ names, the person listed on the bills can write a letter: I (name) confirm that (names) live with me at the following address. Original bills or housing insurance need to be enclosed with the letter.
LGBTQ+
- Help from the organization of Russian-speaking LGBT people Rusa LGBT:legal assistance, instructions for obtaining protection in the USA (created in collaboration with SAFE).
Vulnerable groups
Cities and states usually have charities or civil rights organizations in various cities that may offer assistance. However, in general, the fact that you belong to a particular social group does not impact your access to privileges and benefits if you do not have a green card or citizenship.
The US authorities do not provide any social support or free medical assistance to people with disabilities on tourist visas.
Employment
If possible, apply for ITIN — this way, you will show the authorities that you pay taxes and are a law-abiding person. This will be useful if you are changing your status from non-immigrant to immigrant or plan to do so. If you do not speak English, look for a job on your local Facebook groups.
Be careful with a job search if you are not authorized to work in the US. Don’t look for jobs if you have not yet crossed the border. Remember that at the border, the Customs and border protection officers have the legal right to inspect all your electronic devices: open and read your messages on Whatsapp and other messengers, read your Facebook posts and other social media. If you refuse to unlock the device, it may be a reason to deny you entry to the USA even if you have already landed here.
Information resources
- Helping the refugees in the US — Nova Ukraine (California): resources (information on crossing the border, social and legal help, medicine, housing, job search, etc.) and FAQ (Ukrainian, Russian, English)
- Coordination Council for Refugees: resources (information on border crossing, an application form for a special pass, a lawyer’s TG chanel, social programs and help within the country). The website is in Ukrainian and English, the materials are in Russian, English, and Ukrainian.
- Free English for beginners for Ukrainians in the US: a TG chat where volunteers invite people to language groups, where one can find a tutor, etc. (Russian, Ukrainian, English).
Turkey
General information
Information for temporary migrants from Ukraine to Turkey on the "Visit Ukraine"website: necessary documents, transport links, useful links (in Russian, English, German)
Legalization
Step-by-step instructions for filling out an application for a residence permit in Turkey on thewebsite (in Russian).
Accomodation
Assistance with free temporary housing in Yerevan and Istanbul from the Anti-War Committee of Russia for forced emigrants from Russia: applicationform for temporary accommodation, organization'swebsite (in Russian).
Chats of mutual aid
Telegramchat andchannel for forced migrants from Ukraine in Istanbul: information and mutual assistance (in Russian, Ukrainian).
Telegramchat for Ukrainians in Alanya: mutual assistance and up-to-date information (in Russian, Ukrainian).
LGBTQ+
Help for LGBTQ+ people in Turkey from Hevi LGBTI, legal and psychological advice; Arabic/Turkish/English (via Google-translate).
Finland
Entry
At the border control you have the right to request asylum in Finland. Follow these steps:
- Inform the border patrol officer or a police officer that you request asylum.
- You will be registered in the system: your personal details will be entered in to the registry of foreigners, your photo and your fingerprints will be taken.
- People seeking asylum are provided with medical assistance, accomodation, and allowance.
- Allowance (as of March 7th, 2022) is 273,06 EUR for an adult and 206,19 EUR for a child.
- While your application is being processed you are not allowed to leave Finland.
- Mandatory Finnish language classes are provided.
- Work permit will be obtained 3 months after the application for asylum has been submitted if you have a passport and 6 months after the application for asylum has been submitted - if you don’t have one.
- The application for asylum is processed within 6 months, but this period can be extended.
- The immigration office will send an invitation for an interview regarding the provision of asylum.
See details at the official YouTube channel of the Finnish Immigation Office.
Answers to frequently asked questions from the Finnish Migration Service; Ukrainian.
Information about the status of temporary protection for sitizens of Ukraine on the official website of the Finnish Migration Service (in Ukrainian).
Children can attend Finnish school.
Information about preferential transportation for Ukrainians:
- Free train travel is available until the end of August
Accommodation
Assistance with accommodation:the website of organization (in English, Finnish, Swedish)
Volunteer assistance
- Mobile app «Commu» to offer and find help nearby (food and clothes, help with translation, filling documents, etc.): download the app for Android, iOs; more details about the project on the website (in Ukrainian, English, Finnish);
- Consultation for Ukrainian refugees in Finland from the society «Русскоязычные Финляндии»: contacts on the website of organization; also there is information and resources of employment, medicine, social aid, integration, etc. (in Russian, Finnish).
Mutual aid chats
- Facebook group “Ukrainians in Finland” - help for refugees: entry, employment, language classes, legalisation etc.;
- Facebook-group of mutual assistance to Ukrainians in the Kotka-Hamina region: information and humanitarian assistance;
- Facebook groups for Ukrainians in Finland: mutual assistance, current information: group 1, group 2;
- Facebook-group of mutual aid of Ukrainian people in Tampere: experience sharing, FAQ, information support (in Ukrainian) .
Employment
Employment for forced migrants from Ukraine in Finland: vacancies in the creative industry are on the website of the “Hiring for Peace” initiative (in English).
Background information
- A resource with information for internally displaced persons in Finland: hotline numbers, transport, housing search, legalization, medical and psychological assistance, useful links, etc. (languages: Ukrainian, English, Finnish). The resource was created by the Partnership of Ukrainians in Finland (the organization's website; languages: Russian, Ukrainian, Finnish)
Psychological help
- Free psychological support for Ukrainians in Finland in Russian and Ukrainian: Telegram channel. Individual and group consultations, psychological trainings, activities for children and teenagers etc.
France
General information
- Ukraine citizens can legally stay in France for up for to 90 days without a visa. During that period, your rights are equal to those of tourists. You can apply for temporary or international protection. More information on this can be found here (section «Refugees», subsection «International and temporary protection»).
To apply for protection, go to the prefecture of the department in which you are staying. You need to have with you the family members whom you intend to include in your application (spouse and children), as well as all necessary documents. You will then be redirected to the French Office for Immigration and Integration (OFII).
- Information about staying in France on the government website: temporary protection status, medical and humanitarian aid, language learning, work and education, useful numbers and resources (in Ukrainian, French).
- Information for refugees from Ukraine about aid in France on the official website: hotline numbers, addresses of refugee help centers, information on how to obtain temporary protection status, medical care, education, learn French, find work, etc. (in French, Ukrainian).
Entrance
Ukrainian citizens can enter the territory of France by car, train, bus, plane, or by foot without border control if they enter from the EU territory. But for entrance to France presence of a biometric passport is obligatory.
If you don’t have a biometric passport you have to approach the consular office in any EU country sharing borders with Ukraine (Hungary, Romania, Poland, Slovakia). Each situation will be considered individually in the consulate. [Source]
Terms of staying
In case of presence of the biometric passport Ukrainian citizens can stay in France till 90 days without visa.
For staying more than 90 days citizens of Ukraine have to contact one of the French prefectures to get permission for temporary protection.
For this you have to provide to the prefecture this documents:
- Special form touching on extension of the term of staying in France (you can download it on the site of the prefecture);
- copy of a passport (identity document, passport stamp) and its original (if you don’t have a passport, then provide a copy of the national identity document);
- 2 photos for passport;
- residence certificate, given by a hosting side + copy of his/her identity document (CNI or a residence permit) + confirming of an address or structure of placing statement.
These steps must be taken until expiration of 90 days. After that a refugee gets temporary permission for 6 months with the possibility of extension.
Transport
Ukrainians can go on regional (TER) and international routes for free, including: TGV Inoui, Intercités, Ouigo, Lyria (to Switzerland), Alleo (to Germany), Thalys, Elipsos (to Spain), SVI (to Italy) и на Eurostar — to London (only for Ukrainian citizens who have visa for staying in the Great Britain).
Schedule of all the trains in France — on the link.
Accommodation
- In France there are some difficulties with housing, but in some cities there can be a hostel provided. You should approach to the prefectures for necessary information about housing. They are authorised to direct for settlement to the emergency housing.
- Ukrainian citizens who managed to get to France can check in by calling the emergency aid number “115”, to give their contacts and tell about their most urgent needs, including searching for housing.
List of the contact information of the French prefectures.
- Refugee reception centre in Paris (Address: 20 avenue porte de la Villette 75019 Paris, metro station Porte de la villette)
- Centre of helping refugees hosting Ukrainians, who have just arrived to France, for free lodging (several nights)
- Facebook group (private) with housing options
- Informational website Ukraine France: section on housing in France, information collected by volunteers (languages: Ukrainian, French)
Healthcare
You should approach the local prefecture for first medical aid, COVID-19 tests.
Temporary Protected Status involves full free medical aid [Source].
LGBTQ+
- Ardhis helps LGBTQI+ refugees (Russian-speaking volunteers available): contact@ardhis.org. People applying for refugee status can make an inquiry in person at the organisation’s office (18 rue Henri CHEVREAU – Paris 20ème – métro Ménilmontant) on Saturdays from 11:00 till 13:00, except for the third Saturday of the month.
- Center LGBTQI+ de Paris (Facebook) provides legal, psychological and employment assistance: webmaster@centrelgbtparis.org; French/English.
Mutual help chats
- Help for Ukrainians in France (Telegram chats: chat 1, chat 2)
- Facebook groups of Ukrainian refugees in France: exchange of experiences, mutual assistance, current information, questions and answers (in Ukrainian and Russian); the Réfugiés Ukrainiens en France group, the Ukrainians in Paris group, the Ukrainians of Southern France group, the Ukrainians in France group.
- Telegram chat with mutual help in Paris.
- Telegram chats with mutual help and information support for Ukrainians in France: chat 1, chat 2.
Veterinary care
Information about free veterinary care for displaced pets from Ukraine in different countries is published in the Telegram-channel Vetinfo (in Russian): post about available assistance in France. To navigate through the information, browse the posts in the channel and use the post search. Mutual aid groups for Ukrainians with animals in different countries can be found on Facebook and Telegram.
Education
- In France everybody has a guaranteed right to education and education is obligatory for children until 16 regardless of their citizenship or migration status. You can get to know about enrollment to school at the academic centres responsible for education of the alien children.
- An online training offer to learn French and better understand the values as well as functioning of French society
- Help from Campus France for students from Ukraine in finding an educational institution where they could continue their education: details and contacts can be found on the website (in English)
Employmen
- Ukrainians under temporary protection can do their professional activities. Ukrainians that have received a temporary residence permit can employ in case they have also got a temporary work permit.
- Temporary work permit is an administrative certificate, given for a term till 12 months at the request of the employer and in case of providing a promise of employment or an employment contract.
- You can look for work with some popular online portals, for instance, Pole-emploi, Indeed and Jobijoba.
- PAUSE program: help for Ukrainian workers of science and culture in finding the host educational, research or cultural facility, financial aid. Details and the application form can be found on the website (in English, French).
Information resources
- Enterprise, offering a transfer from Wroclaw to Lille, housing, legalisation, language courses; Polish / Ukrainian
- Association in Strasbourg that deals with the problems of Ukrainian refugees
- Phone: 003388362863
- E-mail: car_men_is@yahoo.fr
- Informational resource for Ukrainian refugees in France: helpful contact, up-to-date news, transport, healthcare, accommodation, etc. (in Ukrainian and French)
Official sources
- The Consulate of Ukraine in France: 21 Av. de Saxe, 75007 Paris, +33 1 43 06 07 37
- Official website of the European migration commission
- Official website of the European Commission for refugees from Ukraine
- Official website of the French Ministry of the Interior
- Official website of the French Office for Immigration and Integration
- Informational website of the French administration of the right to asylum
- Official website of the National Court of Asylum
- Official website of the French diplomacy
- Brochure for Ukrainian refugees in France: humanitarian aid, useful contacts, information about documents. Languages: Ukrainian, French. Prepared by: Aide Medicale Caritative France–Ukraine (AMCFU)
Entry
- Fill out this form before entering the Republic of Croatia (in Ukrainian, English).
One can enter Croatia with an international or domestic passport, or with a birth certificate (for children under 18). Entry with a domestic passport/birth certificate is allowed until further notice. Attention: Ukrainian embassies abroad do not issue foreign passports as long as a state of war is declared. More information on passport validity extension can be found here (section «In Ukraine», subsection «State Migration Service»).
Ukraine citizens can legally stay in Croatia for up for to 90 days without a visa*. During that period, your rights are equal to those of tourists. You can apply for temporary or international protection. More information on this can be found here (section «Refugees», subsection «International and temporary protection»).
*Croatia is not a Schengen Area country. The right to stay in Croatia for 90 days is counted separately from the Schengen Area EU countries.
Refugee centres
There are currently three refugee centers in Croatia, where are there Ukrainian-speaking volunteers:
- Gospić, Miroslava kraljevića - sport gym in Gospić.
- Varaždinske Toplice Trg Svetog Martina bb 42223 Varaždinske Toplice, tel.: +385 99 547 2979
- Prihvatni centar Jug 2, Osijek Ulica kralja Petra Svačića 67 31000 Osijek, tel.: +385 99 313 4590
International and temporary protection
To confirm your status as of a person under temporary protection, you need to present an ID of a foreigner under temporary protection. You have the right to:
- initial social aid;
- consulting;
- psychosocial support;
- accommodation in case if you satisfy the requirements of the Law about social aid (children without a responsible caregiver, children with developmental defects, senior citizens, people with disabilities et,c.);
- one-time financial reimbursement in the amount of 2 500 HRK for a single person and 3 500 HRK for a family.
Transport
Public transport in Zagreb is free for refugees from Ukraine for one week. During ticket control refugees from Ukraine are required to present a document issued by the Ministry of the Interior proving their status.
Refugees from Ukraine can use the trains of the HŽ Putnički prijevoz for free (English, Croatian).
Accommodation
In order to acquire a long long-term residence permit Ukrainian citizens must apply for a temporary residence permit at the Ministry of the Interior of Croatia before they enter the country or before their short-term residence permit expires. A temporary residence permit can be provided for up to one year and then extended.
Where to go:
Ukrainian citizens can apply at the police office of the city of their residence.
Duration of the temporary stay:
Temporary residence can be acquired for the duration of maximum one year. This time period can be extended, but the application for the extension has to be submitted no later than 60 days before the expiration of the current residence.
Grounds for temporary residence permit:
Temporary residence can be acquired on the basis of one of these reasons:
- family reunification;
- higher education;
- secondary education;
- scientific research;
- humanitarian reasons;
- marriage (including same-sex marriage/union);
- employment.
Requirement for foreigners applying for temporary residence:
Ukrainian citizens applying for temporary residence need to :
- prove the goal of temporary residence;
- send a copy of their valid passport;
- provide proof of their financial means;
- provide proof of the ownership of health insurance valid in Croatia;
- provide clean criminal record;
- provide the employment contract (if the purpose of residence is employment).
- To learn more about residence permit in Croatia, please visitthe website of the Ministry of the Interior of Croatia (English);
- To learn more about applying for asylum in Croatia, please visit the UN Refugee Agency website (English, Ukrainian).
As a person under temporary protection you are entitled to healthcare in case of mea dical emergency, as well as to be seen by general practitioners, gynaecologists, paediatricians in case of chronic illness. You are entitled to the emergency dental care, vaccination against, examination and treatment of COVID-19, as well as vaccination against other infectious diseases. To get help, you are required to present your foreigner’s ID.
In case of a medical emergency call 194 or 112.
Financial aid
You can apply for one-time financial aid with the social worker at the refugee center or at one of the communal centers that are visited regularly by our team. If you are located in private accommodation you can apply at the center for social protection of the population and its branches in Croatia. This financial aid is provided one time and is used to cover urgent expenses occurring due to the current life situation. Additional information can be inquired by phone: +385 99 399 7317 or by email: ukrajina@mrosp.hr.
Mutual help chats
- Ukrainians in Croatia — chat for acquaintances, communication and mutual support ukrain_ok (Facebook, language: Ukrainian);
- SOS UA Ukrajina coordinates assistance to refugees: financial assistance, accommodation, as well as communication and mutual support (Facebook, language: Russian, Ukrainian);
- Telegram mutual assistance chat Ukrainians in Croatia, where you can ask any question.
Employment
MojPosao, the largest employment platform in Croatia, has a section for job search for Ukrainian refugees (in Ukrainian).
Information resources
- Information from the Ukrainian Embassy in Croatia on:
- the possibility of using the electronic customs declaration form to simplify and speed up cargo clearance (in Ukrainian),
- about the status of persons who have resettled from Ukraine (in Ukrainian),
- as well as consulting assistance, please call: +385 1 4916 296 or via email: emb_hr@mfa.gov.ua;
- Website with useful information for Ukrainian citizens compiled by Association for Ukrainian Culture in Dalmatia «CVIT». Legal and psychological help, accommodation, language courses, useful contacts (Ukrainian, Croatian).
General information
Citizens of Ukraine fleeing the war have a right to receive temporary protection in Montenegro until 10.03.2023 with possibility of extension.
What is provided:
- access to free medical services;
- the right to reside and access to free housing for individuals without means of subsistence;
- access to primary and secondary education, the right to work.
Third-country nationals or stateless persons who were residing in Ukraine prior to 02/24/2022, including family members of citizens of Ukraine, cannot receive temporary protection in Montenegro. For these categories of individuals in Montenegro, the right to receive international protection (asylum, azil) is provided.
Details of the procedure for obtaining protection and official information for those forcibly displaced from Ukraine to Montenegro are gathered in the document (in Ukrainian): entry and stay procedure, legalization, assistance centers for displaced persons [Source: Facebook-page of the Embassy of Ukraine in Montenegro].
Entry
No COVID-19 vaccination certificate or PCR test is required to enter Montenegro [Official source, in English].
Ukrainian citizens entering Montenegro are required to present any valid identity document (an internal passport in a book form/id or a biometric/non-biometric passport) or its copy. Children under 18 are required to present a birth certificate. If there are any problems with documents at checkpoints, you can request temporary protection or asylum right at the border [Source: the document from the Embassy of Ukraine in Montenegro, in Ukrainian].
Legalization
Citizens of Ukraine have a right to stay in Montenegro as visa-exempt travelers for 90 days. To do this, it is necessary to check in at a local tourism organization within 24 hours from the moment of entry and pay the tourist tax, which is 1 euro per day.
Transport
Search for transport assistance and travel companions for trips around Montenegro and abroad: the Telegram-chat (in Russian).
Medicine
Search for necessary medical care in Montenegro, exchange of information about local clinics, discussion of health issues: a Telegram-chat "Doctors and clinics of Montenegro" (in Russian). The list of various specialists by city is gathered in the Telegram-bot.
Help by city
Podgorica
The crisis center for those forcibly displaced from Ukraine in Podgorica is located at ul.Hercegovacka 13, contact telephone number: +38268662567. Details and up-to-date information, contact information and the opening hours of the center are posted in the Telegram-channel and on Facebook (in Ukrainian). The center provides humanitarian, legal, consulting assistance, group therapy, language courses, and events for forcibly displaced persons.
Bar
- The crisis center for those forcibly displaced from Ukraine in Bar: humanitarian aid, consulting and legal assistance, recreational activities and educational classes for children. Contact details and the form for applying for humanitarian aid are on the website (in Ukrainian). The site also contains answers to common questions about stay, legalization and adaptation in Montenegro;
- Mutual help and experience exchange for people forcibly displaced from Ukraine, up-to-date information from the crisis center in Bar: the Telegram-chat (languages: Ukrainian, Russian).
Budva
- Assistance to people forcibly displaced from Ukraine, Belarus and Russia in Budva from the Pristanište Foundation: temporary housing, basic humanitarian aid, psychological support, help with adaptation and legalization in Montenegro. Details are available on the organization's website and on Facebook. To ask for help, you need to fill out the form (languages: Russian, Ukrainian, English);
- The Telegram-channel for forced migrants from Ukraine in Budva: up-to-date information from the crisis center, mutual help (in Ukrainian).
Herceg Novi
- Consulting and legal assistance, psychological support, educational and recreational activities for those forcibly displaced from Ukraine from the Ukrainian Center in Herceg Novi. Details and contact information are on the website of the center and on Facebook (in Ukrainian);
- Humanitarian aid, free Montenegrin lessons, advice on stay and legalization for forced migrants from Ukraine from the Red Cross Volunteer Center: details are on the website (in Russian). To apply for targeted help with food and hygiene, you need to fill out the form;
- The Telegram-chat for people forcibly displaced from Ukraine in Herceg Novi: information support, mutual help, experience exchange (in Ukrainian).
Mutual help chats
- The Telegram-chat for communication, mutual help, experience exchange for people forcibly displaced from Ukraine (languages: Ukrainian, Russian);
- Job or services search and offers, mutual help for forced migrants from Ukraine in Montenegro: the Telegram-chat (in Ukrainian);
- Closed Facebook-group "The Ukrainian Diaspora in Montenegro" for forcibly displaced persons, tourists and migrants from Ukraine: communication, information and experience exchange, mutual support (in Ukrainian);
- Closed Facebook-group created by the Embassy of Ukraine to coordinate the support and protection of Ukrainian citizens in Montenegro in conditions of Russian invasion (in Ukrainian);
- The Telegram-chat "Forum Montenegro": communication, experience exchange, an opportunity to ask a question (in Russian). Links to chats on different topics and chats by city can be found in pinned messages.
Information resources
Information document for people forcibly displaced from Ukraine with answers to common questions about stay and adaptation in Montenegro (in Ukrainian, information was gathered by volunteers).
The Czech Republic
Transport to the Czech Republic
Humanitarian trains from Ukraine to the Czech Republic:
- On the website of the Czech railway (languages: Czech, English), relevant informational about humanitarian trains;
- Humanitarian trains Regiojet transport for free from Przemyśl (Poland) to Prague with a stop in Ostrava, Olomouc and Pardubice. Passengers have to get to Przemyśl by the trains of Ukrainian railway or by car. Departure from Przemyśl is at 21:30-22:00, but it may be delayed, if the last train from Lviv is expected. Reservation on the route Przemyśl – Czech Republic is not possible, all the passengers with Ukrainian passport or passport of any EU country are picked up, women and children first. Capacity of the train is 800 people (including sitting and standing places). Ukrainian passport control is set before boarding directly on the platform of Lviv railway station. Polish passport control is set after leaving the train in Przemyśl.
Buses:
- You can come to the Czech Republic from Poland, Hungary, Slovakia by buses. Tickets cost 30-60 euro. You can look for tickets herе.
- Doctors in Prague seeing patients without Czech insurance (languages of the FB page — Czech, Ukrainian);
- With a humanitarian visa, Ukrainian refugee get the access to Czech health care system (insurance) and they can seek medical help in any hospital in their city. Information hotline of Ministry of Health for Ukrainian citizens (operators speak Ukrainian);
- Medical help in an acute condition without insurance. Convenient search for doctors by region. You can find Russian and Ukrainian speaking doctors;
- Website of an organization helping with legal abortions in the Czech Republic: contacts for applying, links to friendly organizations, information about pharmacological / surgical abortion procedures (language: Czech);UA POINT: refugee reception points at local hospitals:
- Bulovka Hospital (Prague 8);
- Hospital Karlovo náměstí (Prague 2);
- Motol Hospital.
Accomodation
- Help with housing, visa, employment by the agency of employment for foreigners in Ostrava
- Group on FB Nabídka ubytování pro uprchlíky z Ukrajiny to search for housing in the Czech Republic;
- Group on FB Ubytování pro UA uprchlíky v ČR to find housing in the Czech Republic.
- Telegram bot for refugees. Provides information on accommodation, paperwork, visas, employment, etc.
- Usefil links for Ukrainian refugees in the Czech Republic — terms of the entrance, main contacts, medical, psychological, juridical help, financial support, transport, housing, jobs, banks, telecommunications, clothes, education (languages: Czech, English, Ukrainian, Russian);
Free accommodation of forced migrants from Ukraine with children in the Czech Republic, as well as assistance to women with employment, legal issues, enrollment of children in school and kindergarten from Sky&Facility. Details and contacts for the application are in thedocument (in Ukrainian).
Children
- To leave Ukraine with a child you do not need the child’s biometric passport, only a birth certificate;
- If your child has crossed the border with a birth certificate, and you (their parent) have an international passport (biometric or old style), then you can put information about your child into your passport. For this, you need to come to the nearest consulate of Ukraine. You need to have the original passport and its copy, the original birth certificate and its copy, and two photos sized 3.5×4.5. Information about children up to 18 years old is added to their parents’ passports. [Source]
Humanitarian aid
- A post on the Telegram channel “Czechia in Russian” with addresses where refugees from Ukraine can find clothes and other things for free or for symbolic money;
- Group on FB Šatník Praha with humanitarian aid: clothes, hygiene products, food and baby food, pet food (Pražská tržnice, Holešovice, hall 13., every day from 10 to 17, except Sunday);
- Addresses of humanitarian aid collection points: [Source];
- MRIYA UA: Humanitarian aid to the citizens of Ukraine fleeing the war (Václavské náměstí 62);
- Refugee Assistance Center Dum dobra (Prvního pluku 211/5, 186 00 Karlín, Praha 8);
- Diaconia of the Evangelical Church of the Czech Brethren;
- Google sheet with humanitarian aid in the Czech Republic (compiled by Israeli volunteers).
- Humanitarian and volunteer assistance from the volunteer center of Masaryk University in Brno to forced migrants from Ukraine: contact information on thewebsite (in English, Czech).
- Map of regional help centers for Ukrainians in the Czech Republic: addresses and telephone numbers;
- Chatbot with all the main information for refugees in the Czech Republic;
- The Pomáhej Ukrajině project gathers help offers for Ukrainian refugees in the Czech Republic from individuals and organizations: transport, humanitarian, psychological, volunteer assistance, language courses and adaptation groups, etc. The website shows available offers and accepts help requests (languages: Czech, Ukrainian);
- Interactive map with offers of various assistance for Ukrainian refugees in Europe (Poland, Czechia, Slovakia) from organizations and volunteers: legal, medical and psychological assistance, transportation, translation, etc. (offers are published in English, Polish, Czech).
Work
- Job offers for forced migrants from Ukraine to the Czech Republic on the website (ads are published in Czech, Russian, Ukrainian).
- After getting a humanitarian visa you should come to an employment centre at your place of residence for getting permission to work and for applying for social payouts;
- List of vacancies by Ministry of Social Labour;
- The Institute for Theoretical Physics of Charles University in Prague offers assistance to Ukrainian scientists.
- A Telegram channel with information and advice on the employment for refugee doctors;
- The Czech Academy of Sciences offers positions and other assistance to students, doctoral students and scientists;
- The Czech Science Foundation (GACR) invites undergraduate, graduate students, and scientists to apply for positions and grants;
- Links to the main institutes and funds that help scientists: Study in the Czech Republic;
- Research grants are offered by The Neuron Endowment Fund for the Support of Science and IOCB Tech.
- A post on the Telegram channel “Czechia in Russian” with a selection of local sites for job search;
- UAjobs is a website for a job search in the Czech Republic for Ukrainian refugees;
- Workania is a website for a job search for Ukrainians (not only in the Czech Republic);
- Ads for refugees on the largest job search portal in the Czech Republic.
On arrival
- Residents of Ukraine who suffered from Russian aggression have to come to the Regional center of helping Ukraine that is available in every regional city for 3 days after coming to the Czech Republic. Addresses of particular regional center are available here. Moreover, such registration is carried out by police departments. [Source]
- Regional help centers provide:
- humanitarian inner Czech visa (valid for 1 year);
- free medical insurance;
- temporary housing;
- information on education for children;
- information about employment;
- registration for getting one-time material help.
- There are rooms for rest with all the necessary things in the centers. [Source]
- Ukrainian citizens can be registered if they have any identity documents:
- international passport;
- biometric international passport;
- inner passport of a citizen of Ukraine;
- ID card;
- pension certificate;
- for children in case of absence of the passport — birth certificate.
- With these documents, you can apply for a long-term humanitarian visa for 1 year or till the end of wartime in the help centers. After the end of wartime, you must leave the Czech Republic. [Source]
- Ukrainian citizens who were in the Czech Republic before the war and whose visas have expired can extend their stay and visa in the Czech Republic. Detailed information can be found here.
- If you have come to the Czech Republic with a biometric international passport that has expired or will expire during the next three months, you can come to the nearest consulate of Ukraine (Brno, Prague), on a first-come, first-served basis for extending the validity period of the passport. To do that you should have the original passport and its copy. [Source]
- COVID restrictions for arriving Ukrainian citizens are lifted.
- Hotline of the Czech Ministry of the Interior for issues of the entrance from Ukraine: +420 974 801 802, ukrajina@mvcr.cz (in Ukrainian and Russian).
- «Czechia sorted out» (instagram), including an Instruction on applying for shelter in the Czech Republic, notice: Czech government recommends coming without a visa and then applying for a special visa for Ukrainian refugees. (in Russian)
Adaptation program in the Czech Republic for forced migrants from Ukraine: key information about society and the state, development of communication skills in Czech. The program includes groups for children and teenagers and adult groups; details and contacts for communication:website (in Ukrainian).
Informationwebsite for forced migrants from Ukraine to Brno: legalization, information about employment and health care, addresses of information and humanitarian aid centers (in Czech, Ukrainian).
- Free psychotherapy (languages of the website: Ukrainian, Czech, Russian; there are Ukrainian- and Russian-speaking specialists; you can check-in for online therapy even if you are not in the Czech Republic);
- Information from the Ministry of Internal Affairs of the Czech Republic on the provision of psychological assistance to citizens of Ukraine:
- in emergency cases, if the person is really in a severe state of shock or hysteria, call 112, call an ambulance;
- if they are able to talk, call the free line +420 226 20 1221, they will switch to the line at the Bohnnice Psychiatric Hospital;
- Crisis and psychological help line.
Chats / channels of mutual aid
- Facebook group for forced migrants from Ukraine in Vysočina: mutual assistance, information support (in Ukrainian, Russian, Czech).
- Information Telegramchannel for Ukrainians in the Czech Republic: legalization and adaptation, information about healthcare, education, etc.
- Telegram-chat of mutual aid for Ukrainians in the Czech Republic;
- Group on FB Help for Ukrainian refugees in the Czech Republic;
- Group on FB Save Ukraine Cz;
- Group on FB Housing | Work | Prague | Czech;
- Group on FB Prague | Advice | Who knows;
- Group on FB SOS Ukrajina: everything for refugees in the Czech Republic;
- Group on FB Prague. Czech Republic. Job. Housing. Bulletin board.
Financial help
- Upon opening an account with the ČSOB Bank, refugees receive 2,500 kroons;
- An allowance of 5,000 kroons can be applied for on the website of the Labor Exchange;
- Links to other organizations providing financial assistance;
- Česká spořitelna bank offers a free account and pays out 3000 kroons for 6 months.
Legal help
- Free legal help: (language — Czech);
- Website «Free legal help» (languages: Czech, Ukrainian).
Education
Children:
Website with a list of kindergartens and schools that are ready to take Ukrainian children for studying. Heads of schools can join the project, apply through a form.
Adults:
- Charles University has introduced a free course for people who suffered from the war in Ukraine;
- Charles University also offers free Czech courses for refugees;
- Škoda Auto offers free training and retraining in various areas of IT at the 42 Prague Institute;
- A website with a schedule of free Czech language classes in Prague and Brno for Ukrainian refugees;
- Free online courses of the Czech language from “Centrum pro cizince JMK”, Brno: more details on the organization’s website (in Czech, English, Ukrainian, Russian);
- Offers from Czech universities to students from Ukraine: scholarship programs, opportunities to continue their studies, language courses, psychological support and other assistance: details and contacts on the pages of Charles University and Mendel University (in Czech, English).
Transport inside the Czech Republic
Ukrainian refugees have a right to use public transport in Prague and the Central Bohemian Region free of charge 5 days from the date of the receipt of the temporary protection stamp. Details and other types of transport benefits on the website (in English, Czech, German)
Pets
Information on free vet care for pets of internally displaced people from Ukraine in different countries is published in the Telegram-channelVetinfo (in Russian): a post about affordable care in the Czech Republic. To navigate through information, study the posts pinned in the channel and use the message search. Mutual assistance groups for Ukranians with animals in different countries can be found on Facebook and Telegram.
Switzerland
General information
From March 12th 2022, status S has been introduced for Ukrainian citizens and their family members fleeing war. This status facilitates the application process for temporary asylum and broadens the rights of the applicant. However, the processing of asylum applications by UA nationals is suspended. Read more about it in Ukrainian, or in French / German / Italian here.
Humanitarian aid
- Humanitarian aid (clothing, hygiene products) for Ukrainian refugees in Switzerland and free medical telephone consultations in Russian and Ukrainian from the “Friends of Ukraine” volunteer initiative: details and contacts on the website and on the project’s Instagram page (in English, Ukrainian).
LGBTQ+
- Asile LGBTI in Geneva offers help to the LGBTQ+ refugees. English / French / Spanish / Farcy / Portuguese / Arabic / Tigrinya.
Veterinary care
Information about free veterinary care for displaced pets from Ukraine in different countries is published in the Telegram-channel Vetinfo (in Russian): post about available assistance in Switzerland. To navigate through the information, browse the posts in the channel and use the post search. Mutual aid groups for Ukrainians with animals in different countries can be found on Facebook and Telegram.
- Temporary accommodation search for refugees and/or their animals in Germany, Austria and Switzerland — Tasso service (in Ukrainian, German, English);
Information resources
- Official website of the Secretariat for Migration of Switzerland;
- Help for LGBTQ+ people from Аsile-lgbt.ch.
- Schweizerische Flüchtlingshilfe provides information for refugees (languages: German, Ukrainian, Russian).
- Website of an organization that helps migrants in Switzerland: accommodation, education, jobs, financial assistance and consultations (language: French).
- Official website of the Geneva canton provides information for refugees (languages: Ukrainian, English, French).
- Solidarité Ukraine provides information and useful links for refugees in Switzerland (Languages: French, Ukrainian).
- Website with information for refugees in Switzerland (languages: German, French, Italian, English, Ukrainian, Russian).
- An article on MC.today with information and useful links and contacts for refugees in Switzerland (languages: Ukrainian, Russian).
- Information page for forced migrants from Ukraine to Zurich: job search and employment, language courses and educational opportunities, health information (in German).
Sweden
General information
Citizens of Ukraine with a biometric passport can stay in Sweden for up to 90 days. Those without it - 90 days with a Schengen visa. For information on obtaining a visa, you need to contact the Swedish consulates in the EU countries bordering Ukraine (Poland, Hungary, Slovenia, Romania).
Please note that on March 3, 2022, the EU adopted a new directive that provides temporary protection to those fleeing war. Under this directive, citizens of Ukraine (as well as those with the refugee status provided by Ukraine) will be given temporary protection, allowed to work, provided for their humanitarian needs and access to the education for children. Citizens of Ukraine are entitled to receive financial support. Temporary protection is provided for the period of 1 year with the possibility of extension.
An application for the protection status must be submitted to the Swedish Migration Board (Migrationsverket) upon entering the country (on-line or personally). You cannot do this beforehand.
If you are stopped by the border police at the Swedish border you need to inform them that you are a citizen of Ukraine and are going to apply for protection.
The Border Police may be found at the international airports, ferry terminals, railway and bus border checkpoints. The Border Police may ask you a few questions and then direct you to the Migration Office where you will complete your temporary protection application.
Detailed information on the asylum procedure can be found here. Also, here you can find more information about entry
This document contains all the important information about the first steps in Sweden.
Entry with pets
At the moment, the rules for animals arriving from Ukraine are being updated. When owners arrive at the border with their pets, they must declare them at customs (Red Corridor, Customs - Tullverket). If the animal does not meet the current entry requirements, then customs officials contact the Jordbruksverket (Swedish Agricultural Board) and consult about the animal.
Due to force majeure the assessment of the necessary measures is carried out on the per- case basis. Jordbruksverket will assess documentation of the animal, if available, and may ask the owner some questions in order to make a proper assessment. Depending on the situation, different measures may be relevant. For example, an animal may need a microchip or blood test or, in some cases, temporary quarantine under supervision before it can be returned to its owner.
For trouble-free passage of the border, the animal must have:
- international passport
- microchip
- vaccinations required by age + rabies vaccination
- rabies test (valid one year after three months from the date of vaccination)
More information on the Jordbruksverket and Tullverket websites. It may be easier to enter the country with the pets at the land border crossing than by plane, especially considering the registration of the animal with the customs at the airport. [Source]
Transport
You can get to Sweden by plane, bus/car or ferry.
Polferries SA ferries sail from the port of Gdansk (Poland) to Sweden. The company provides free tickets for travelers with Ukrainian passport.
In addition, in Sweden, public transport is free for Ukrainian passport holders.
Accommodation
Temporary accommodation can be found through the Facebook groups for helping refugees from Ukraine, for example, Ukrainian refugees in Sweden-Accommodation, Help & Shelter
A form for help with housing and for those who are ready to provide housing for temporary displaced people.
Mutual help chats
- FB group of community of Ukranians in Sweden
- Facebook groups for mutual help and information support for Ukrainian refugees in Sweden: group 1, group 2, group 3 (languages: Ukrainian, Russian, Swedish).
- A group to help the Ukrainians in Gothenburg
- FB-group about humanitarian aid from "Palianytsa Stockhilm" volunteer initiative (languages: Swedish, Ukranian, Russian, English)
- Telegram chat for mutual assistance of Ukrainians in Sweden
- Telegram channels providing information for refugees from Ukraine: regularization of stay, accommodation, employment, transport, sources of assistance, current news: channel Добрi Сусiди, channel Help.Ukraine (in Ukrainian, Russian).
- Telegram chat for Ukrainian refugees in Sweden: mutual assistance, exchange of experiences, questions and answers (in Ukrainian).
LGBTQ+
Information for Ukrainian refugees in Russian and Ukrainian from an initiative group Newcomers+ and RFSL, as well as Russian-speaking support groups, legal and psychological assistance.
Employment
Work:
- A webpage with vacancies for Ukranians
- A website, where refugees can get help with employment. You need to provide information about yourself ("Connect" button). E-mail - info@hammerhanborg.com
Study:
- A course on social orientation in Sweden
- Learn Swedish without documents in Gothenburg
At the moment, refugees in Sweden are not eligible to participate in Swedish for immigrants course (SFI, svenska för invandrare, Swedish for foreigners) [Source].
- Search and offers of various assistance for Ukrainian refugees on the “AidNow” website: temporary stay, transportation, translation etc. (in Russian, Ukrainian, English, German, etc.)
- A website created by a group of volunteers with all the necessary information about Sweden in one place (children, work, medicine, etc.)
- How to help refugees from Ukraine in Sweden? (this article contains links to the websites and initiatives that help Ukrainian refugees)
- A webpage with information about accomodation, medical services etc (predominantly in Gothenburg)
- A webpage with information on how to support Ukranians in Sweden
- A webpage with information on entering Sweden and first steps
- Information project United for Ukraine for Ukrainian refugees – detailed information about immigration, legal advice, health, employment, financial and social assistance available in different countries (in Ukrainian, Russian, English). The site allows you to submit a request for temporary accommodation and legal advice.
- Resources with temporary accommodation, transport, humanitarian, medical, volunteer, legal, veterinary, and other aid in different countries on the platform World With Ukraine (in Ukrainian).
Scotland and Wales
General information
Scotland and Wales are parts of the UK and, therefore, take part in the refugee programs of this country. Official information for obtaining support available to Ukrainian citizens and their family members is available on the UK state website (languages: English, Ukrainian, Russian).
Since July 13, Scotland has suspended the "super sponsorship" program for 3 months, which allows internally displaced persons from Ukraine to obtain an entry permit, indicating the Scottish government as the host sponsor. All applications submitted before July 13 will be processed. [Official source, in English]
Here you can read about entry privileges, visa schemes, housing, find useful links, group chats and other assistance available to Ukrainian citizens in the UK.
State aid and legalization
Scotland and Wales initiated state aid for Ukrainians under the program"Homes for Ukraine", having agreed that the former will accept 3 thousand migrants, and the latter — another thousand (information as of March 19, 2022). In addition, 10 thousand residents of Scotland and Wales expressed a desire to accommodate refugees from Ukraine. According to the scheme of the program, households are provided with 350 pounds per month to accommodate Ukrainian refugees. In addition to the financial support that the UK Government will provide, the Scottish government is allocating 15 million pounds to support the "immediate response". Local authorities will be allocated just over 11 million pounds of this funding with 2.25 million pounds set aside for temporary accommodation, and a further 1.4 million pounds will be allocated to the Scottish Refugee Council to expand their refugee integration service.
The program allows Ukrainians without relatives in Britain to get a visa for up to 3 years, and the Welsh government confirmed the option to take up rooms under the scheme will be "available to people fleeing Ukraine from March 26". Ukrainian refugees can useTransport for Wales services for 6 months.
Employment
- Ukrainian legal experts may continue working in the legal field, practicing law within the Ukrainian and International Law areas. They may also apply to be re-trained to receive a certificate of compliance for practicing law in Scotland. See here for details (in Russian).
Entry
Information on COVID restrictions is being constantly updated.
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Ukrainian citizens with a biometric passport can enter Estonia and remain there for up to 90 days without a visa. Ukrainian citizens whose grounds for staying in Estonia expire in the near future will be able to temporarily continue to remain in Estonia.
By the order of the Director General of the Police and Border Guard Board dated February 24, Ukrainian citizens who do not have a biometric passport but have a valid travel document can also enter Estonia without a visa.
If necessary, one can also apply for international protection at the Police and Border Guard Board (their website with information about staying in the country in Estonian, Ukrainian, English and Russian). If temporary protection is necessary, a temporary residence permit is issued. In addition, refugees will be assisted with housing and employment.
The number for the state alarm center infophone is 1247, and it is ready to provide people with information on issues related to Ukraine. From abroad, the state infoline should be called at +372 600 1247.
- In cooperation with the Estonian government, the Estonian Refugee Council coordinates the evacuation of war refugees from Warsaw (in Estonian, Ukrainian, Russian, English).
- For assistance with evacuation from Poland, send your name, phone number and location to Madle Timm madle@pagulasabi.ee or contact other coordinators. The Estonian Refugee Council offers a variety of support services to beneficiaries of international protection (i.e. refugees), the purpose of which is to help people cope with life in Estonia on their own.
Refugee centres
- Contacts for war refugees from the Estonian Police and Border Guard Board (in Ukrainian, Russian, English);
- Assistance for those who are evacuating or planning to evacuate from Ukraine to Estonia (in Ukrainian, English);
- Pärnu: address Pikk 18, open 24/7, phone: +372 53499911;
- Instruction on how to get from Ikla to the refugee reception center in Pärnu by car;Tartu: Riia 179a, open 24/7, tel.: +372 53770588 (in Ukrainian);
- Website with information for refugees in Rakvere: addresses and numbers for advice and assistance, information about medical care, work, placement of a child in a kindergarten or school (in Ukrainian).
Legalization
- Information about what documents Ukrainian refugees need to get a job in Estonia, on the website of the Police and Border Guard Board (in Estonian, Russian);
- Information about staying in Estonia on the government website: procedure for obtaining temporary protection, useful contacts and links, addresses of help points, information about living in the country (languages: Ukrainian, Russian, English, Estonian).
Transport
Free route (Tallinn – Riga – Vilnius – Rzescow – Lviv) for the displaced persons from Ukraine who left the occupied territories for the Baltic countries. To register one needs to call the Ministry of Reintegration hotline at 15-48 (Source, in Ukrainian, Russian).
Healthcare
- Resource on medical care for refugees from Ukraine: hotline numbers, contacts of doctors, information about insurance and getting medical care in Estonia (in Russian, Estonian, Ukrainian);
- Psychological support for victims of violence, human trafficking, mental health consultations (in Russian, English, Estonian): website, phone: 116066 (subscribers in Estonia), +3726147393 (from abroad), email. mail: kriisiabi@sotsiaalkindlustusamet.ee
Mutual aid chats
- Closed FB-group "Ukrainian women in Estonia" for acquaintance, communication and mutual support (Ukrainian);
- FB-group “Help Ukrainian People”: search for help to Ukrainians abroad, mutual assistance (Russian, Ukrainian);
- Telegram channel Ukrainians in Estonia: communication, mutual assistance and support (Russian, Ukrainian);
- Facebook Ukrainians in ESTONIA mutual aid group (~13 thousand members, Russian, Ukrainian);
- Ukrainian cultural center – ph. 56502572, email: labora.tallinn@gmail.com (in Estonian, Ukrainian, Russian, English).
LGBTQ+
- A guide from Eesti LGBTQ+ for Ukrainian LGBTQ+ refugees to Estonia (in Ukrainian, Russian, English, Estonian);
- Educational and career opportunities for LGBT+ persons affected by the war: courses for obtaining new professional skills, language courses, career consultations from the organization "Fulcrum" in cooperation with the Projector School: details and application for participation in the form (in Ukrainian);
- Articles about safe migration for LGBTQ people in the special project of the GayPress online magazine: memos, guides and information about countries (in Russian, English).
Work
- Information for medical professionals who are planning to move to Estonia (Russian, English, Estonian);
- Art residence for Ukrainian artists from Maajaam: for three months (April-June), one small room for a creative artist and their family. Send your bio (CV) or portfolio to ukraine@maajaam.ee (English).
Japan
General information
- Resource for Ukrainian evacuees in Japan: how to obtain the visa, how to move, how to find accommodation and work (in Ukrainian, Russian);
- Help with transport and accommodation expenses for Ukrainian Citizens from the Nippon Foundation. Details and application form can be found on the foundation website (in Japanese, English);
- Information for Ukrainians residing in Japan or evacuating to Japan for emmigration purposes, on the website of the Immigration Services Agency of Japan (in English, Ukrainian);
- Informationpage about life and adaptation in Japan: education, medicine, safety, materials for language learning, etc. (in Ukrainian).
Mental health support line for Ukraine-related issues from the Japanese Society of Certified Clinical Psychologists: phone: 0338139990; every Wednesday from 10:00 a.m. to 14:00 p.m., from June 1st 2022 to the end of November. Support is available in Ukrainian, Russian, English, Japanese; for calls, standard fees apply [Source in English].
Mutual help chats
Facebook group of Ukrainians in Japan: exchange of experiences, current information, questions and answers (in Ukrainian).
Vulnerable groups
LGBTQ+
Ukraine
In different cities
- The site of the Gender Z project, where you can get help with food, medicines, clothes, departure from the occupied territory and other things. In order to get help, you need to fill out the form (language: Ukrainian);
- The Gay Aliance organization in Kiev provides assistance with temporary accommodation. To get help, you need to fill out the form (language: Ukrainian);
- LIGA Odessa provides consulting, informational, psychological assistance, as well as testing services for HIV-positive MSM. (Instagram, Facebook, ligalgbtod@gmail.com; language: Russian, Ukrainian).
For LGBTQ+ military
«Військові ЛГБТІК+» raise funds for the needs of LGBTQ+ military. An Instagram post with the collection details. (website, Instagram of the organization; language: Ukrainian).
For transgender people in Ukraine and abroad
- Help for trans people from Trans*Generation (Instagram) in collaboration with Gender Stream, RFSL and Outright Action International: border crossing, financial assistance, covering transportation costs, housing costs for up to three days. Contacts: helptgen@gmail.com. Help request form;
- An information hotline for trans* persons who are in or outside of Ukraine from the Transcoalition. The organization does not provide assistance directly, but redirects to specific organizations depending on the request. You can get an image at any time by sending mail tchelp2022@gmail.com or Telegram.
Help for trans people in the cities
- Assistance to trans people from the «Когорта» organization:
- Medical care (Instagram post, application form):
- medications
- help with finding friendly doctors
- Consulting assistance (Instagram post, application form) on the following issues:
- trans transition,
- coming out and possible options for communicating with loved ones after it, nuances of changing documents,
- crossing the border of trans women with male-style documents,
- assistance with finding doctors in different regions of Ukraine,
- support,
- Medical care (Instagram post, application form):
Website, organization's Instagram, Language: ukrainian.
Abortions and consultations
- Emergency assistance related to unwanted pregnancy (contacts from NGOs in Poland, Germany, Czech Republic, Great Britain, Austria, the Netherlands, Sweden and other European countries); language: English;
- In Latvia, getting an abortion for refugees has been simplified, now it does not require a certificate from the police and a council of medical professionals, and the procedure is free of charge (language: Russian);
- Information, psychological and other assistance in Poland to survivors of rape from the Martynka_help initiative, available through a Telegram bot (language: Ukrainian),
- Help from SupportME: contacts and a map of doctors; consultations with specialists (language: Russian, Ukrainian).
Help and Memos
- Information Telegram channel for women and LGBTQ+ persons who faced any type of violence during the war: useful materials, leaflets, opportunity to seek help (languages: Ukrainian, Russian). The channel is maintained by volunteers from the Helping to Leave project;
- Trans*Coalition in the Post-Soviet Region is an information and resource platform that brings together trans*activists (Telegram channel, language: Russian)
- Gender Stream (Instagram, languages: Ukrainian, English) helps LGBTQI+ people from Ukraine with accommodation in shelters in Bratislava and Zakarpattya (length of stay: 1-3 months, extendable, comfortable accommodation with access to everything they need). The organization also advises LGBTQI+ people on legal evacuation to safe regions. To apply for help, it is necessary to fill out a form on the website (languages: Ukrainian, English).
- Help from Queer Svit for Ukrainian, Belarusian and Russian LGBTQ+ people: leaving the country (Ukraine and Russia), housing, hormones, etc.
- Help for queer people of African descent who stayed or fled Ukraine from Afro Rainbow Austria (ARA), application form for assistance.
- Telegram bot @lgbtukrainebot where 24/7 admins answer questions on finding housing, transport, hormones, other medicines, psychological and legal assistance: they provide contacts, addresses and other information; in English / other languages through a translator.
- Safebow provides assistance with evacuation from Ukraine and other support to people affected by the war with a priority for vulnerable groups: LGBT+, BIPOC, non-Ukrainian citizens, pregnant people, the elderly, people with limited mobility, men of military service age. Application for assistance (Ukrainian / Russian / English).
- A guide for LGBT+ people who want to leave Belarus or Russia (in Russian).
- Donations to Asociatia Accept (Romania) to support LGBTQ+ people in Ukraine.
- The hotline for psychological assistance of the Russian LGBT Network provides assistance to every person, regardless of their territorial location. From 12:00 to 15:00 and from 21:00 to 00:00 there is an online chat, from 15:00 to 21:00 (GMT + 3) there is a helpline: 8 800 555 73 74 (language: Russian);
- ECOM Telegram chatbot for LGBT people from Ukraine and their loved ones: with consultations in Ukrainian / Russian from the team of psychologists and social workers: departure from the country, ART, humanitarian aid. In case of problems with the bot, write @lena_i_sherlock.
Legal assistance
- Free legal advice from Paralegals.ua: issues of violation of rights or consultations with regards to evacuation abroad and asylum seeking in other countries (language: Ukrainian);
- Anonymous legal advice for LGBT people from the human rights center "Our Svit": tel. +380952730309 (organization website, in Ukrainian);
- Insight (organization Telegram, language: Ukrainian, English):
- Telegram bot, where you can get free advice on legal and legal issues,
- Application form for legal assistance on the following issues:
- violation of rights,
- legal gender change,
- name change,
- discrimination cases,
- hate crimes, harassment and threats, also on the Internet, physical attacks,
- illegal actions of civil servants, police officers, doctors, and the like.
Humanitarian aid
- Application form for humanitarian aid (medicines, personal hygiene products, goods for children) from Insight (organization Telegram, language: Ukrainian, English)
- CA "Alliance.Global" send safe boxes and help with obtaining PREP, as well as provide shelter in Kiev, Chernivtsi and Dnipro for LGBTQ+ persons and their family members. You can submit an application for temporary asylum here. (Instagram, organization website; language: Ukrainian);
- «MenSpace» provides free assistance for LGBT migrants: HIV, hepatitis and syphilis testing, as well as help with PReP, safe boxes, psychological counseling (Instagram, organization website; language: Ukrainian);
- Kyiv Pride (Instagram, Facebook) provides free legal assistance (request form in Ukrainian), helps with placement abroad (application form in Ukrainian) and provides shelter in Kiev for LGBT+ persons (application form for settlement in Ukrainian).
Financial aid
- Project Queer for Peace! / Квир за мир! provides monetary assistance to LGBTQ+ Ukrainians, Belarusians (not residing in Belarus) or Russians in a difficult financial situation for food, medicine, payment of fines for anti-war protests, expenses for transgender transition, etc., request form (in Russian). You can support the project through PayPal (svtlngreize@gmail.com) or in other ways indicated on the project channel (language: Russian);
- A request form for financial assistance from ECOM to cover humanitarian expenses for LGBT Ukrainians who have suffered due to the Russian military invasion. ECOM can partially cover: travel to a safe place, temporary accommodation, food, clothing and hygiene products, medicine; the language of the questionnaire is Russian.
POC (People of Colour)
Transportation
- Hotline for students from Africa, Asia and other countries who want to leave Ukraine because of the war, from the Ministry of Foreign Affairs of Ukraine: +380934185684;
- Transportation from the border for the refugees of African descent from Ukraine: +48729275316;
- Evacuation assistance for Indian nationals from the Indian Ministry of External Affairs: its representatives provide assistance at the borders with Hungary, Poland, Slovakia and Romania. Contacts:
- cons.kyiv@mea.gov.in,
- com.kyiv@mea.gov.in,
- pol.kyiv@mea.gov.in,
- cons1.kyiv@mea.gov.in.
For students
Assistance request form for African students and other migrants: housing, continuing education, financial / humanitarian / legal / medical assistance, etc., for additional questions: africanukraine@gmail.com (language: english).
Mutual help chats
- Initiative Nigerians fleeing Ukraine offers assistance to Nigerians (language: English);
- Mutual aid & community support telegram chat for POC (language: English);
- WhatsApp chat Ghanaians in Ukraine, +23324641793.
Germany
- Humanitarian aid in Berlin from EOTO (Instagram). Accommodation request form from EOTO; in English/ German;
- Chat from DIASPORA RELIEF in Berlin: assistance to POC and foreign citizens leaving Ukraine;
- African Network of Germany (Facebook) organizes buses to Germany for Africans. To register, send a Whatsapp message or email (info@tang-ev.de) with your name, nationality, number of people, type of documents you have, number & age of children, and information about pets (in English, French, German). Register at:
- +49 176 45848430 (WhatsApp),
- +48 574 184 309;
- Documentation center for racist police violence. To report cases of racial profiling (unjustified ID checks), aggression of officials, discriminatory insults, violent arrests, mistreatment and assaults, write to info@polizei-gewalt.com (language: German).
Roma
- Mutual aid for Roma from RomaTrial e.V. (Instagram) in English / German.
Spain
Организация помощи беженцам из африканских стран KARIBU (Amigos del Pueblo Africano), адрес: C/ Santa Engracia, 140 (28003 - MADRID), тел: 91 553 18 73; coordinacion@asociacionkaribu.org (язык: английский, испанский).
Poland
- Community of multiethnic families in Poland (language: English, Polish);
- Center for intersectional justice: Facebook, amakaohia@gmail.com (language: English, Polish);
- Zrzutka.pl accepts donations for assistance to refugees from Ukraine who are POC (language: Polish).
Сhildren
Transfer
- A memo on crossing the border with children and actions in case they are lost, as well as contacts of regional and international child search services (language: Russian);
- Evacuation of children with chronic illnesses and disabilities from Ukraine from a group of volunteers from Germany supporting the Swiss organization www.22ndwildlife.org. Evacuation request form (language: Russian, Ukrainian).
Education
Online
- Telegram channel from Busy Kids Club for the development of children: activity ideas, links, announcements of online events (language: Russian, Ukrainian);
- Free lectures on school subjects and other disciplines for the citizens of Ukraine and children of Russian immigrants (aged 10-17) (language: Russian);
- Free online classes for children in grades 5-11 in mathematics, Ukrainian and English, creative writing and literature, programming and robotics from Big Brain (Telegram channel and chat, language: Ukrainian);
- Free online lessons from Not just maths (Telegram): physics, mathematics, drawing, German, chemistry, English, literature, biology, programming, chess and more (language: Russian, Ukrainian);
- Free online classes in Russian and Ukrainian for children and teenagers whose education was interrupted by the war, from the EarthlingsHub (Facebook, Telegram) project: English, Mathematics, Science, online meetings with scientists. Psychological support for children and their families. Mentoring for older teenagers. Schedule of classes and registration on the website (languages: Ukrainian, English);
- Registration form (in Russian) for online courses for children aged 10-14 on programming, leadership and entrepreneurship, multimedia and digital art from Yaizy (language: English);
- Registration form (in Ukrainian) for free online lessons on the platform for school children "Protection of the Children of Ukraine" by the Churyumov Science Lyceum (language: Ukrainian);
- Website with free printouts in Ukrainian for preschool and primary school children: mathematics, drawing, games, etc. (language: Ukrainian, English);
- Free online school on basic subjects for children forced to interrupt their studies at school (language: Russian, Ukrainian);
- Free online lessons from Globe International Lyceum for children from Ukraine. To join the training, send a private message on Instagram or Facebook or call +380504133388 (language: Ukrainian);
- Bukutoku (requires VPN) online children’s book club invites anyone ages 4-14 to join for free and listen to international, classic children’s literature read aloud in Russian. An email or phone number is required to join Zoom. Contact info@arbuzz.co.uk or write a private message on Instagram [Source] (language: Russian);
- Free online classes and creative workshops for children from Ukraine from the Generation of New Times project: Telegram channel (language: Russian, Ukrainian);
- Free sports, art, gaming, educational online events for children of various ages: Telegram channel (language: Ukrainian);
- «Online Kindergarten» project: free educational, language, sports video classes for children (language: Ukrainian);
- «Mr. Leader» preschool education platform: didactic materials, educational and leisure activities for children (in Ukrainian);
- Educational video lessons for children aged 3-6 years by the NUMO Online Kindergarten project created with the support of the Ministry of Education and Science of Ukraine and UNICEF. Lessons are available on the YouTube channel of the Ministry of Education and Science as well as on the Megogo platform (in Ukrainian);
- «All-Ukrainian Online School» is a platform for online school lessons for students of grades 5 to 11. To view the contents, registration is required;
- Free access to online versions of modern children’s books in Ukrainian from the Ranok publishing house: download books for children of various ages from the website (in Ukrainian).
Ofline
Free Saturday school for children in Istanbul from the Ukrainian Partnership for Mutual Help (Instagram, Facebook, language: Ukrainian, Turkish).
Other
A guide from the HumanDoc Foundation in Russian and Polish on the placement of Belarusian children in Polish kindergartens and schools.
Medicine
- Evacuation and ensuring continuation of oncological disease treatment abroad for Ukrainian children by the “SAFER Ukraine” humanitarian initiative (in English, Polish, Ukrainian). To ask for help, contact the Tabletochki Foundation for Supporting Children with Oncological Diseases (in Ukrainian, English);
- The Ein Kerem Jerusalem Hospital is ready to accept children with cancer for treatment from Ukraine free of charge. [Source]. The child's family will receive food and humanitarian assistance from the MD TERRA "Land of Wonderful Dreams" fund. The parent of the child must send medical documents to milana.mirzayev@gmail.com (letters from volunteers, relatives and friends will not be accepted), they must specify:
- Surname and name of the parent,
- Surname, name of the child,
- Age,
- Diagnosis,
- Attach medical documents,
- Attach a copy of the foreign passport,
- Parent's phone number;
- Facebook mutual help group 'Ukraine autism HELP' for Ukrainian families with children with autism: contacts of specialists, useful information.
Offers of free psychological support for children are also collected in this section of our website.
- Instruction “How to support children during the war” (Instagram, language: Ukrainian);
- Article "How to support children in separation" (in Russian).
- Telegram-channel where you can get psychological support for children and youth of Ukraine from a specialist (language: Russian, Ukrainian);
- «Давай поспілкуємось» project : psychological support for children and adolescents aged 7-17 in the form of a chat. Opening hours: Mon-Fri from 12:00 to 16:00 (language: Ukrainian);
- Ukrainian charitable foundation Voices of Children (Голоси дітей), provides psychological support for children affected by the war (application form here, language: English, Ukrainian, German, Spanish);
- Pavlusha i Yava is a Telegram channel for families with children who are now in bomb shelters where one can get a recording of fairy tales and lullabies, pavlushsiyava@gmail.com. If you would like to volunteer click here (language: Ukrainian);
- Free anonymous consulting and psychological help for teenagers: the Teenergizer project (languages: Ukrainian, Russian, English);
- Psychological recommendations for supporting children during the war, educational and game materials: ‘Support the Kid’ Telegram channel (in Ukrainian).
Information resources
Brochure on child care and guardianship in Ukraine, as well as foster care in Poland (languages: Ukrainian, Polish).
Sex workers
In Ukraine
Free National hotline for the prevention of domestic violence, human trafficking and gender discrimination from La Strada-Ukraine (psychological or legal advice, Facebook, organization website):
- 0 800 500 335 (from mobile or landline),
- 116 123 (from mobile).
Around the world
- Information from SWAN for sex workers fleeing Ukraine: hotlines, links to resources in bordering countries (Poland, Moldova, Slovakia, Romania, language: Ukranian);
- Transsexworks, a mutual aid organization for trans and non-binary sex workers in Berlin, Germany. It offers counseling for sex workers fleeing war in English, Ukrainian, Russian; both to transgender and cisgender persons (language: English);
- Support in Swedish, English or via a translator from Pegasus (RFSL). E-mail: pegasus@rfslungdom.se. Snapchat: Pegasus RadochStöd.
People with chronic illnesses / disabilities
Ukraine
For people with disabilities
- The rules for crossing the border for people with disabilities have changed since 29.03.22. The changes concern the documents needed to cross the Ukrainian border during a state of emergency and war. See the full list of documents by following the link (language: Ukrainian);
- Humanitarian financial assistance to families with a child or parent who has a disability, and families with many children from the Donetsk Regional Organization of People with Disabilities (Facebook). Hotline: 068-166-75-96, mail: 010522m@gmail.ru;
- Information on the entry to Poland and assistance in the Ukrainian sign language from Świat Głuchych;
- Help for people with disabilities from Fight for Right; to request assistance, you can call (0-800-30-66-33) or email (info@ffr.org.ua) your name and surname, city, phone number and describe the assistance you need, operators work around the clock.
- Evacuation of children with chronic diseases / disabilities and orphans from Ukraine from a group of volunteers from Germany supporting a Swiss organization www.22ndwildlife.org. Evacuation request form;
- Expert legal and advisory assistance to vulnerable groups of the population who suffered during the war: to get advice or leave a request for inclusive housing, visit the website of the Institute for Innovation Management initiative (in Ukrainian). The site also has answers to frequently asked questions regarding the rights of people with disabilities, internally displaced persons, refugees abroad, information on receiving social support, etc.
For people with HIV
- Help for people with HIV, tuberculosis from Convictus Ukraine (Facebook) and HPLGBT (Facebook): consultations on safe behavior, HIV/AIDS, tuberculosis, hepatitis, etc., exchange and/or delivery of syringes, distribution of condoms and lubricants, HIV testing services using rapid tests, screening for tuberculosis. Contact persons:
- Alexander Volontar, Project Manager, a.volontyr@gmail.com,
- Yulia Tsarevskaya, Project Manager, juliastarry@gmail.com,
- Valentin Shevchuk, Head of directions, valentynshevchuk@ukr.net;
- A booklet with a list of organizations that provide consulting and other assistance to people with HIV, tuberculosis, and various types of hepatitis in Eastern Europe and Central Asia (in Russian; the document was compiled by ITPCEECA and Перебои.ру).
For people with cancer
- Memo for oncopatients during the war from Inspiration Family Ukraine (Instagram post, language: Ukrainian);
- Information and counseling assistance for people with war-affected cancer in Ukraine from the American Cancer Society: website (English). Self-help documents for exacerbating symptoms are available on the site (in English, Ukrainian, Russian, and Polish);
- Online map of oncological centers in Ukraine: the locations contain addresses, contact details and websites of institutions (in Ukrainian);
- Facebook mutual assistance group for people with oncological diseases: exchange of experience, psychological support, information about aid funds, etc. (in Ukrainian).
For people with TB
- List of institutions that help people with tuberculosis (organization website, language: Ukrainian);
- Informational, humanitarian, psychological and other assistance from TBpeopleUkraine: OneImpact Ukraine mobile app (Android, iOS) [Source: Facebook];
- Help for people with HIV, tuberculosis, various types of hepatitis from the 100% Life / "100% Zhyttsia" project: psychological counseling, assistance with groceries, payment for computed tomography if a patient has a referral. The contact form is at the bottom of the website (language: Russian, Ukrainian, English).
For people with other diseases
Support for people with multiple sclerosis from the 99 probleMS organization: help with medicines, foodstuffs, hygiene products, psychological and legal assistance. To contact the foundation, email to: dopomoga99@gmail.com. For details, visit the organization’s Facebook page (in Ukrainian).
Other countries
Germany
- Information for refugees with cancer: free medical care, contacts, etc., you can ask for advice here: info@ancora.ai (website, language: English);
- Information for cancer patients from Ukraine: how and where to continue therapy in Germany (website, language: German, Ukrainian);
- Help for refugees with HIV in Münster from Aidshilfe: medical, psychological and legal support, medicines. LGBTQ+ friendly. Also support for drug users (including replacement therapy). Address: Schaumburgstr. 11, 48145 Münster; opening hours: Mon 10-16 / Tue-Thurs 10-18 / Fri 10-12; phone: 0251 609600; info@aidshilfe.org. If you do not speak English or German and you need an interpreter in Münster, write here: @ZakatalkiBot (Telegram).
Greece
An organization that helps people with HIV: Greek National Public Health Organization. Contacts:
- Giannou Foteini — phone: +30 210 5212846,
- Tsiara Chrissa — phone: +30 210 5212131,
- Kalabalikis Dimitrios — phone: +30 210 5212133.
Lithuania
- Organization helping people with HIV Demetra, address: Kauno str. 6, Vilnius Phone: +3705233 25 33, +37068710655; working hours: Monday-Thursday 9:00-17:00, Friday 9:00-16:00 (website, demetra@demetra.lt , language: Lithuanian);
- A list of addresses and phone numbers of clinics helping people with HIV from ECEE Network in Vilnius, Kaunas, Klaipeda, Siauliai in Ukrainian and English.
Moldova
- Assistance from the Positive Initiative (Facebook) to patients migrating from Ukraine in accessing HIV prevention and treatment services on the territory of Moldova: HIV testing, assistance to people living with HIV in Moldova, legal assistance (page on the website, secretariat@initiativapozitiva.md, language: Russian, Romanian);
- MEDiBUS — evacuation buses from Ukraine to Chisinau, equipped for the comfortable transfer of people with disabilities (beds, doctor escort, first aid on the road available). Details and application form for evacuation on the website (language: Ukrainian).
Poland
- Lodz, assistance for children and adults with autism from ALEA Centrum Terapii Autyzmu (Facebook). Contacts: ukraina@jim.org, alea.alea@tlen.pl (language: Polish);
- Fundraising for assistance with evacuation from the HumanDoc Foundation for people with disabilities (language: Polish).
For people with HIV:
- Help from Krajowe Centrum ds. AIDS (testing, ART, psychological support, etc.); aids@aids.gov.pl; Polish / English;
- List of addresses and phone numbers of clinics from ECEE Network in Warsaw, Krakow, Wroclaw, Lublin, Bialystok, Szczecin, Bydgoszcz, Chorzow, Gdansk, Lodz, Poznan, Opole, Ostruda, Zielona Gora in Polish / Ukrainian and English.
Russia
Collecting information about interruptions in the supply of medicines and diagnostic tools and free consultations on ways to solve such situations from "Patient Control" (website, language: Russian).
Romania
A list of addresses and phone numbers of clinics helping people with HIV from ECEE Network in Bucharest, Cluj-Napoca, Iasi, Galati, Timisoara, Constanta in Ukrainian and English.
Slovakia
A list of addresses and phone numbers of clinics helping people with HIV from ECEE Network in Bratislava, Nitra, Martin, Banská Bystrica, Košice in Ukrainian and English.
Turkey
Organization helping people with HIV: "Positive Living Association"; phone: +90 850 888 0539 (Instagram Arabic, English, Persian, Turkish).
Croatia
Clinic helping people with HIV in Zagreb: Klinika za infektivne bolesti "Dr. Fran Mihaljević", address: Mirogojska 8, 10000 Zagreb, Croatia. Opening hours: Monday-Friday 7:00-15:00. Phone numbers:
- +385 91 4012 575,
- +385 1 4678 243,
- +385 12826 206,
- + 385 1 2826 147,
Language: English, Croatian.
Czechia
- Assistance to Ukrainian refugees with HIV+ status in the Czech Republic; phone: +420 720 956 544, email: ivan.pop@aids-pomoc.cz (Ukrainian/Czech);
- A list of addresses and phone numbers of clinics and centers helping people with HIV from ECEE Network in Prague, Brno, Ostrava, České Budějovice, Plzeň - Bory, Ústí nad Labem, Hradec Králové in Ukrainian and English.
Estonia
A list of addresses and phone numbers of clinics and centers helping people with HIV from ECEE Network in Tallinn, Tartu, Narva, Pärnu, Kohtla-Järve in Ukrainian and English.
Women
- “Women During the War” free online conference: practices of psychological self-help in emergency situations, motherhood and relationships during the war, experiencing mourning, finding support in yourself, etc. The conference is held regularly, for details and registration visit the website (in Ukrainian, Russian);
- Telegram chat with professional help to women who are to give out-of-hospital or emergency birth, also to pregnant women, and women that already gave birth: medical, psychological, and consultation support from volunteer specialists (in Russian, Ukrainian);
- Information Telegram channel for women and LGBTQ+ persons who faced any type of violence during the war: useful materials, leaflets, opportunity to seek help (languages: Ukrainian, Russian). The channel is maintained by volunteers from the Helping to Leave project;
- 24/7 hotline for women who are victims of violence, tel.: +380506977423 — psychological, legal, counseling assistance from the “Slavic Heart” Foundation and the “NESEHNUTÍ” organization [Source: Foundation’s Facebook page, in Ukrainian];
- Help from Rozirvi kolo, phone number: 0800500335. Information on assistance in different regions, contacts for receiving psychological and social assistance (in Russian, Ukrainian);
- A guide for women who suffered violence during the war, occupation, in prison: sequence of actions to ensure safety and health, psychological self-help practices: document in Russian; document in Ukrainian;
- Free National hotline for the prevention of domestic violence, human trafficking and gender discrimination from La Strada-Ukraine (psychological or legal advice, Facebook, organization website):
- 0 800 500 335 (from mobile or landline),
- 116 123 (from mobile),
- Telegram-chat.
Kyiv
- List of contacts (at the bottom of the article) and useful information for survivors of domestic violence, gender discrimination and trafficking (website, language: Ukranian);
- Help from the Center for Family and Women Affairs (Facebook): legal and psychological consultations. Contacts for communication:
- +380 (44) 518 73 72,
- +380 (44) 518 96 00,
- desncenter@i.ua.
Lviv
Assistance to internally displaced women and children with free temporary accommodation in Lviv, psychological support, humanitarian aid from the “Women’s Perspectives” organization: details and contacts on the organization's website (in Ukrainian, English).
In Ukraine
Lviv
FemMasternia (Instagram, Facebook, language: Ukrainian, English) provides assistance to women and non-binary people: childcare, psychological support, accommodation in a shelter for activists ( application in Ukrainian).
Kharkiv
Fem Bilkis (Instagram, Facebook) provides direct assistance to women: food, medicine, essentials, finding housing, coordinating transfer from war zones. To get help, write to the initiative's private messages.
For refugee women
A video on precautionary measures in Germany in English and Russian. Volunteers in Germany and Poland report that single young women and women with children disappear en masse at train stations. Attackers dressed as volunteers take passports from women under the pretext of "paperwork" — they are trying to abduct people for human trafficking. Volunteers are asking you to be vigilant and take precautions:
- Do not give anyone your passport (you can show it, but under no circumstances give it to someone — a real volunteer will not require you to give them you ID). In case they try to take the passport with force, shout, call for help.
- Try to stay with other refugees until you arrive at the point of assistance. Try not to travel around Europe alone or leave your train or bus without particular need before arriving to your destination.
- Trust only verified volunteers, not anyone who calls themselves so. If you do not know where to go and what to do next, contact only police officers or other officials, and not random passers-by.
- Write down the first and last name, car number of those people who give you a ride, provide you with housing; immediately send their data to your friends or relatives.
- Spread this information and warn other women of the danger.
- If you witnessed a dangerous incident, report it through this form in English.
Transport
Facebook group Transport a Sister / Help Ukraine 2022: assistance in finding drivers, financial assistance in buying tickets.
Housing
Closed Facebook group Host a Sister for women looking for accommodation.
Help for women in crisis around the world
Medicine
- Emergency care related to unwanted pregnancy (contacts from NGOs in Poland, Germany, Czech Republic, Great Britain, Austria, the Netherlands, Sweden, etc. European countries). Website in English;
- Help from SupportME: contacts and a map of doctors; consultations with specialists.
- Women Help Women provides information, expert advice, sends contraceptives and medicines for pharmacological abortion around the world (for donations or free of charge); English / Spanish / French / Polish / Portuguese / Thai / Korean;
- A guide for women who suffered violence during the war, occupation, in prison: sequence of actions to ensure safety and health, psychological self-help practices: document in Russian; document in Ukrainian.
Financial assistance
- The foundation "Silni" / «Сильні» provides survivors of sexual violence during the war with financial assistance to cover medical services, psychological and legal advice, access to journalists, help with documentation and other support (website, language: Ukrainian);
- Abortion without borders provides information and financial support to people in Poland who need an abortion (website, language: English, Polish, German, Dutch);
- Abortion Support Network provides advice, financial assistance and accommodation to those who need an abortion (language: English) and who are located in Poland, Romania, Hungary, France, Spain, Czech Republic, Ireland, Northern Ireland, Isle of Man, Malta, Gibraltar.
Legal assistance
- Spravka: guides for women in Belarus on family law issues, including domestic violence and divorce. You can get free legal advice (language: Russian);
- The JurFem Association (Instagram) provides legal and informational assistance to women who have experienced sexual violence and gender discrimination: information on the initiative (Ukrainian / English).
- «Caring for yourself after sexual violence» free e-learning course and contacts for seeking help in various countries on the website (in Russian);
- Free psychological consultations from Tell me (Розкажи мені), the specialists use cognitive behavioral therapy (сайт, язык: русский, украинский);
- Russian Instagram, language: Russian, Ukrainian, Informational, psychological and other assistance to survivors of rape in Poland from the initiative Martynka_help, available via Telegram bot (Instagram, language: Russian, Ukrainian);
- Center for psychological counseling and trauma therapy on a paid and free basis (for combatants, people with disabilities of group 1 or 2, temporary displaced persons without a place of work, pensioners, seriously ill) from Open Doors Ukraine. Contacts: opendoorsukraine@gmail.com. Working with PTSD, addictions, individual / couple / group therapy, etc; in Ukrainian and English;
- Organisation "Divchata" / «Дiвчата» (Facebook) provides free psychological assistance to survivors of sexual violence (children, adults and their families): helpgodivchata@gmail.com, +38 073 460 38 60;
- A guide for women who suffered violence during the war, occupation, in prison: sequence of actions to ensure safety and health, psychological self-help practices: document in Russian; document in Ukrainian.
Medicine
- Aborcyjny Dreamteam provides information about abortion in Poland (website, language: Polish);
- Forum Kobiety W Sieci provides information on contraception and abortion (website, language: Polish).
Education
Search for Missing Persons
Sequence of actions
- Contact all friends and relatives who may have information about the whereabouts of the missing person;
- Contact emergency medical services to get information about people admitted to the hospital;
- Check the database of missing persons whose search has already been organized on the website of the Ministry of Internal Affairs of Ukraine;
- If the missing person is not in the database, leave a request to search for the person in the police or by calling the hotline number: +38 0800500202;
- When searching for a person, check information about them through a Telegram bot (searches across the National Information Bureau data) and in the lists of evacuees (see below for resources where other lists are published).
Initiatives that help in the search for missing persons
- Search of war prisoners and missing in action persons: a unified online form from the SBU (Security Service of Ukraine) [Source: the official Telegram channel of the SBU, in Ukrainian]
- Website for the search for people who disappeared during the fighting in Ukraine: you can leave a request for a search and view the lists of evacuees;
- Search and Rescue Volunteer Association SARVA: you can leave a request to search for missing civilians and military personnel on the website;
- Service for the search for people in Ukraine who were evacuated or are in the war zone;
- Page with contacts of the Red Cross branches in the cities of Ukraine where you can ask for help in organizing the search for a missing person;
- Application form for the search for a missing person from the Telegram channel "Search for missing persons Ukraine 2022";
- Telegram channel for the search for missing people in Ukraine. To send a search request, submit data about the person via a TG-bot;
- Telegram channel with lists of evacuees and those about whom information is available. You can submit a search request via the form. You can also check the lists of evacuees and submit a request to search for a person via a TG-bot;
- Telegram bot "Family Search" helps to reconnect with people who may have changed their contact details;
- Instagram page with notices about missing people in Ukraine. To place a notice, you need to DM a photo and description in one message (city, region, full name, contact details).
Search for missing persons in the regions of Ukraine
- 24-hour hotline of the Ministry of Emergency Situations of the self-proclaimed DPR provides information about people taken from the territory of Ukraine to uncontrolled territories:
- for calls from Ukraine +380713426999, +380623426999;
- for calls from Russia: +78633182999;
- Search and rescue team "LizaAlert" accepts applications from refugees from Ukraine to search for relatives on the territory of Russia. Hotline number: 88007005452;
Bucha, Irpin, Hostomel, Vorzel (hot spots):
- You can ask for help in finding a person in the All-Ukrainian Community "Search for Missing Children";
Gostomel:
- Telegram channel for the search for missing persons in Hostomel. To submit a request for a search, you need to fill out the form;
Kharkiv:
- Telegram bot for the search for missing persons in Kharkiv;
Kyiv and Kyiv region:
- Telegram bot for the search for missing persons in Kyiv and Kyiv region;
Mariupol:
- Telegram channel for the search for missing persons in Mariupol: lists of evacuees, a table of people searched, lists of people found;
- Facebook group of mutual assistance in the search for missing persons in Mariupol: lists of evacuees from Mariupol, notices about the search for people, lists of people found;
- Form to search for Mariupol residents who are not getting in touch.
Search for children
- Website of the organization "Missing Children Europe", which helps with the search for missing children abroad. Hotline number: 116 000. Application form for a missing child in Ukraine;
- Website of the organization "Child search service", which helps with the search for missing children in Ukraine. Hotline number: 116 000. You can also contact them via Facebook;
- Telegram-bot where you can get support in case of a missing child (created with the support of the Office of the President of Ukraine, UNICEF and the Ministry of Social Policy of Ukraine);
- Missing child bot in Telegram, created by the Juvenile Police of Ukraine.
- To report missing or deported children, record war crimes against children, view a list of missing children, or report the location of a missing child on the ‘Children of War’ government portal (in Ukrainian).
Search for members of the armed forces
- Hotline number of the National Information Bureau for the search for missing, dead and captured members of the armed forces: 1648;
- Search and legal crisis support for war prisoners brought to Russia from the project "Poshuk.Polon": Telegram channel, application form for the search of the missing person (in Ukrainian).
Online Resources
Medical and Psychological Support
Medical Support
First aid
- App «TacticMedAid» with instructions on how to provide first aid:iOS,Android (in Ukrainian);
- Telegram-bot with instructions for providing emergency medical care in situations of injury, bleeding, fracture, cardiac/respiratory arrest, shock (in Russian);
- “FitstAidRobot” is a Telegram-bot with information about the first aid in case of emergency (in Ukranian);
- TG-bot “Turbota” for seeking for free online-consultation with volunteer-specialists, also there’s a self-help guide (in Ukrainian).
Medical platforms and consultation
- Free medical online consultations for Ukrainian people: app “Doctor Online”, download for Android, iOS(in Ukrainian, Russian, English);
- Free medical and psychological online consultations on the “GPNow” platform. To ask for help, you need to register and choose a specialist on the website (in Ukrainian);
- Free online consultations from experts in various areas of healthcare in the “Helsi” service (in Ukrainian);
- “Likarnya Online” (Online Clinic) provides free online medical support for Ukrainians by doctors from all over the world. Consultations are held in Russian, Ukrainian, and English. More information and an entry form is on the website (in Ukrainian, Russian, English);
- Online consultations with doctors — medical and psychological help on the website “eZdorov’e” there’s an opportunity to get anonymous and free support (in Russian, Belarusian). For entrance and consultation you need to register;
- Free remote consultations in Ukrainian: online-service “KAF” for Ukrainian families who are in need of medical and psychological help (in Ukrainian, English);
- The website of project “Doctors4UA” — free consultations on any medical issues for Ukrainians who can't see a doctor physically. Registration on the platform, the app in App store, Google Play (in Ukrainian, English, Russian);
- Information about free medical care for Ukrainians abroad on the official website of the Ministry of Health of Ukraine: specific features of health systems by country and the process of obtaining assistance for forced migrants (in Ukrainian).
Telegram-bots and channels
- Free online medical care for Ukrainian citizens who do not have access to in-person medical services: consultations on various healthcare issues are available via theTelegram bot “Likar na vijni” (Doctor at War) for adults andTelegram bot “Dityachij likar na vijni” (Children’s Doctor at War) for children (in Ukrainian);
- Free online medical consultations for people who are in the war zone and cannot come to see a doctor: “Medicine for all” Telegram channel, in Ukrainian. Use thechatbot to get a consultation (be sure to include your phone number and location in the application);
- TG-bot “Turbota” for seeking for free online consultations with volunteer-specialists also also there’s a self-help guide (in Ukrainian);
- “MedicalForUA” is a Telegram-bot for getting online medical advice for adults and children (in Ukrainian);
- Medical and psychological aid in Telegram-bot “Doctor Online”. Free booking online consultations from more than 300 authorized doctors of different specialities (in Ukrainian).
Psychological Support
- 7333 - 24-hour suicide prevention hotline "Lifeline Ukraine" (website, in Ukrainian);
- Psychological support hotline "Free Belarus Center" (Telegram), tel.: +3809808040431, from 09:00 to 15:00. (help is provided not only to Belarus_kam. Telegram-bot: online consultations with psychologists and a self-help guide in Ukrainian, Russian, English;
- Support hotline for relatives, partners and friends of Ukrainian defenders from the Veteran Hub project (in Ukrainian): +380673482868 (daily from 8 am to 10 pm);
- Free round the clock anonymous hotline for psychological help "People in Need": 0800210160 (in Ukraine), contact by mail: info.ukr@peopleinneed.cz . Project website in Ukrainian, Russian, English.
- The Mental Help online platform (in Ukrainian) provides free psychological assistance to Ukrainians during the war. The platform allows one to choose an expert and a convenient time for consultation;
- Experts of the UkrYedniist initiative conduct free group psychological sessions and offer up to three free individual consultations in response to requests related to the war. Details, application form and materials for psychological self-support on the website (in Ukrainian);
- “Feniks” is an international community of psychologists who work with consequences of shocking experience, psychological traumas and stress, — assistance to Belarusian citizens and volunteers, who help refugees from Belarus to host countries (in Russian). For booking a consultation you need to register on the platform “eZdorov’e”;
- Psychological aid to victims in Ukraine from the initiative “GoToHelp”. Specialists with psychological education and experience in providing emergency psychological assistance in emergency situations. Psychologists work in Ukrainian, Belarusian, Russian and English. The channels of assistance: TG-канал, TG-чат, Инстаграм, consultation registration form (in Russian, Ukrainian);
- Crisis psychological assistance during the war from specialists of Ukrainian group of analytic psychology development: the website, registration form (in Ukrainian);
- The project “Poruch” is free online and offline groups of psychological support for teenagers and parents from war zones. Collaborative project of Ministry of Education and Science, United Nations Children’s Fund (UNICEF), Ukrainian cognitive behavioral therapy and public organization “Volonter” (in Ukrainian);
- Online platform “Tell me” is 24/7 free psychological assistance to Ukrainians. For getting help you need to fill the form (in Ukrainian);
- The website of the project “Ti ne odna” is free psychological, law, informational assistance, support groups from the chain of women’s mutual aid (in Russian);
- The website of international project “Adriatika” is free psychological consultation for refugees and those who are in Ukraine. There are specialists who help parents with special needs. Registration in Telegram or by email adrianaimj7@gmail.com (in Ukrainian, Russian, English);
- 24/7 free assistance from the volunteer center of psychological support “ObiyMi” (Facebook) for people who are under the stress as a result of hostilities and resettlement. Registration form (in Ukranian);
- “Crizovaya Poradnya” is free crisis psychological aid from the psychology and psychotherapy chair of Ukrainian Catholic University (Facebook). To connect write or call in Telegram from 9 AM till 11 PM (in Ukrainian, Russian);
- Free online psychological help to the Ukrainians affected by war: individual and group consultations for adults, adolescents, and children. To request help please fill out the form on thewebsite (in Ukrainian and Russian);
- Psychological support project "Sane Ukraine Online": daily free online sessions on psychological trauma and endurance: details and a link to an online meeting on thewebsite (languages: Ukrainian, English);
- Free psychological assistance in crisis situations for kids and adults from the "Psychological Support Service of Ukrainians": projectwebsite (in Ukrainian);
- Free online consultations from psychologists and psychotherapists from around the world for victims of hostilities in Ukraine: It’s Complicatedproject (in English); there are many offers on the site both from foreign-speaking specialists and from those who conduct sessions in Russian/Ukrainian;
- Free online psychological help, coaching and body-oriented therapy for people impacted by the war in Ukraine — the «Health Me Up» charity project (in Russian);
- The Therapy Route platform provides free psychological assistance to people affected by the war in Ukraine. On the site, you can contact psychologists, psychiatrists, family therapists and other mental health professionals (the site is in English, but the specialists speak different languages, including Ukrainian and Russian);
- Psychologist selection service "Alter" - free psychological consultation (45 minutes) for all victims of the war and its consequences in Ukraine, Russia and other countries (in Russian);
- 24-hour free psychological counseling service in Ukrainian or Russian for victims of military hostilities in Ukraine: details and contacts on the organization'swebsite (in Ukrainian);
- Free psychological online help in a difficult situation from the community of volunteer psychologists “PROPSY”: an application can be left on the website;
- Psychological support service for activists, human rights activists, their relatives and those who find it difficult to experience socio-political events from the Open Space community.
- Telegram group "Psychological support for children and youth of Ukraine" - online volunteer help for young families, children and teenagers who suffered from military operations in Ukraine (the language of the group is Ukrainian, but help can be requested in Russian and other languages);
- Video project "Psychological Care" on YouTube, in Ukrainian - help in building communication with children (how to care for a child in a bomb shelter, how to talk during an evacuation, how to find words if one of the parents went to war);
- “Let’s chat”project: psychological assistance for children and adolescents aged 7-17 in chat form. Working hours: Mon-Fri from 12:00 to 16:00 (in Ukrainian);
- “Children's voices” project (in Ukrainian, English, etc.): free psychological help during the war for children and parents. You can leave a request for a consultation via Telegram-bot or by phone: +380960392258;
- Organization "Dzivchata" provides free psychological assistance to women and children affected by Russian aggression, as well as to people affected by sexualized violence. Details and forms for applying are indicated on the website (languages: Ukrainian, English);
- The website of international project “Adriatika” is free psychological consultation for refugees and those who are in Ukraine. There are specialists who help parents with special needs. Registration in Telegram or by email adrianaimj7@gmail.com (in Ukrainian, Russian, English)
- Materials for psychological self-help, streams with experts, recommendations for supporting mental health during the war: Telegram channel (in Ukrainian).
- Self-help for panic conditions, methods for overcoming panic attacks in the “No Panic” Telegram bot (in Russian).
- “Keep Calm” interactive training for overcoming anxiety states (in Ukrainian).
- Self- help guide for anxiety management: part 1, part 2 (in Russian)
- ASMR Quick Anxiety Help video - suggested via a Twitter thread
- Psychological help under crisis circumstances- a protocol (in Russian)
- A guide for supporting others in a crisis situation (in Russian)
- Free online course by Andrey Beloveshkin, MD. “Conscious stress resistance” (in Russian)
- Instruments of self-support- over 200 small videos and short texts helping take care of yourself - from leading psychologists (mostly in Russian)
- "Faino psy" Telegram bot- psychological bot that helps to cope with stress (in Russian, Ukrainian and Belarusian)
- Free online course on panic attacks
- Free online course on anxiety
- Online course on anxiety “Choosing myself”, to participate please contact (Telegram)
- Memos from psychologists: how to help yourself and others
- Free course from Dr. Andrey Beloveshkin on intentional resistance to stress
- Telegram chatbot for psychological self-help in an emergency (in Ukrainian, Belarusian, Russian, English, German).
- A Dutch psychiatrists’ website has a collection of resources for wartime self-help and links to free online consultations for Ukrainians.
- “Caring for yourself after sexual violence” free e-learning course in English and in Russian;
- Telegram channel with useful tips for maintaining and improving mental health from the research company "Institute of Cognitive Modeling" (website, in Ukrainian, English and Polish; e-mail: info@cognitive.com.ua)
Informational Support
Advice and Consultations
Translators
- TG-chat of volunteer translators, where they offer help to all those who left Ukraine because of the war to translate documents for free (without certification);
- A free translation service that connects refugee and humanitarian workers with volunteer interpreters via smartphone. The app is a chat room where users can choose to communicate via text, audio or video call. Instructions in English.
Kids
- Pediatric psychologists and specialty doctors offering free assistance: App and website. If you have already crossed the border, we will provide informational assistance and help you find transportation, accommodation, food, essentials (clothes, personal care products), medical care, psychological assistance, and other types of assistance. Self-help suggestions for children and parents to cope with anxiety and panic attacks are available, including a cartoon video. (in Russian).
- Psychological help for children. If your child has been severely traumatized by witnessing combat and you see a drastic change/disorder in behavior, please fill out this Google Form! The Masha Foundation, in collaboration with the Neuropsychology Center "Ravnovesie" (Equilibrium) will help you find free online counseling for your children, provided by specialists.
Informational channels
- Оbtain timely information about evacuation from Ukraine or to the western part of the country Partizankya - TG channel for people forced to leave The Republic of Belarus and Ukraine. To reach us, use the - @PartyzankaBot - TG bot and/or informational hotline number +48600384500. If you are abroad or are afraid of calling the mobile number, you can call or message in telegram: @partyzanka3, @partyzanka2, @prtyzanka_1.
- Contact center for victims: @tut_pomogut_bot TG bot (Help is here). Here you can ask a question and we will get back to you with information about evacuation from Ukraine for you and your relatives; find a map of bomb shelters; get psychological help. If you have already crossed the border, we will provide informational assistance and help you find transportation, accommodation, food, essentials (clothes, personal care products), medical care, psychological assistance, and other types of assistance.
- Help to Ukrainians in Europe: FB group (in Ukrainian, Russian, English)
- Help to refugees from Ukraine: TG chat (in Russian)olve everyday personal and professional problems through social connections:
- Networking app (in English) - explained in FB post (in Russian).
- Information help call center for people in the war zone in Ukraine and for those who escaped abroad by phone: +380443002848 and via Telegram bot: information about evacuation, finding help and resources from the Probono.help organization. Independent search for the necessary information: Telegram chat bot.
- Information, consulting, legal assistance to internally displaced persons and civilian population living in uncontrolled territories by phone: +380800309110 (Mon.–Fri., 9:00–19:00), from the “Donbass SOS” NGO (website, in Russian Ukrainian).
- Expert legal and advisory assistance to vulnerable groups of the population affected by the war: to apply for advice or request inclusive transportation, go to the website of the Institute for Innovation Management initiative (in Ukrainian). The site also contains answers to frequently asked questions regarding the rights of people with disabilities, internally displaced persons, forced migrants, information on obtaining social support, etc.
- Free legal help, legal consultations online, legal reference information for various legal and legislative issues in Ukraine: see the website for details and contacts (in Ukrainian).
Free access to services
- Books in Ukrainian from the ArtHuss publishing house are freely available: the publishing house's post on Twitter with download links (in Ukrainian);
- Free access to services: 100+ companies that help Ukrainians during the war.
- Free access to online versions of modern children’s books in Ukrainian from the “Ranok” publishing house: download books for children of various ages from the website (in Ukrainian).
I want to help
Help for Ukraine from Abroad
Charities supporting people
- The Future for Ukraine Foundation helps medical institutions, wounded people, families of IDPs and children affected by the war. To get help, fill out an application at the website (languages: Ukrainian, Polish, English).
- Support children impacted by the war. Psychological and psychosocial support. («Voices of Children» charity organization)
- Supporthospitals in Ukraine. Support for Ukrainian clinics supplying much-needed modern medical equipment and materials.
- The committee for "Civil Assistance" helps refugees and migrants to the R.F. The group accepts refugees from Ukraine in Moscow.
- "Second Wind" charity is collecting clothing and essentials for people who have been forced to relocate to Russia from Ukraine.
- Support children with documented disabilities.
- Fundraiser in support of Ukrainian artists:Polish, Ukrainian PL/UA, Belorusian, English BY,EN
- Donate humanitarian aid from INeedHelpUA (INeedHelpBY)
- Organization in Kharkov, advocating for women’s and LGBTQ+ rights; Ukrainian/English.
- Fundraiser for the National Academy of Science Safe Passage Fund, in support of Ukrainian scientists forced to leave Ukraine.
- Fundraiser organised by the World Food Programme, a long-established humanitarian organisation, to supply urgently needed essential goods to children and families impacted by the conflict in Ukraine and its neighbouring countries.
- Support the Food for Life initiative feeding the hungry in Ukraine
- Fundraising for Ukranian women who have been raped (the website can be viewed in Russian, Belorussian, English, Dutch, and throgh google Translate).Contact: Facebook, Telegram, Instagraz
- ReSew: feminist cooperative in Kyiv has been transformed into a shelter that provides humanitarrian help in the area. Donations can be submitted through Patreon.
- ZBOKU: Queer support activist initiative has set up a bomb shelter in their library. The team is based in Kyiv and helps raise funds for charities and initiatives that help evacuate vulnerable groups. Initiative’s Patreon
- Activist initiative ERGO Network helps the Roma community get access to humanitarian aid in Ukraine. Fundraiser
- Kharkiv Feminist initiative BILKIS provides supplies and evacuation assistance to mothers with children. Donation details: the initiative's Facebook account.
- Support the armed forces: Kyiv School of Economics
- Support the armed forces: public fundraising account
- Support the armed forces: Phoenix Wings
- Army’s medical needs: Leleca Foundation
- Support Hospitallers Paramedics Battalion
- Support refugees: public fundraising account and information
- Support refugees: public cryptocurrency account
- Support children: charitable foundation Kryla Nadiyi
- UN fundraiser: Ukraine Humanitarian Fund From United Nations
- Canadian government matches donations to Canadian Red Cross
- Help for teachers from Mariupol: website (in Ukrainian)
- Fundraising to provide food packages to those in need in Kyiv: Instagram post with donation transfer details and details about this volunteer initiative.
- Fundraising for a volunteer project that sends humanitarian aid to people and animals in the Ukrainian villages on the border with Russia. Bank details in the Instagram account (in Russian).
- Requisites for supporting the battalion of Belarusian volunteers in Ukraine named after Kastus Kalinovsly: Instagram post
- ua2eu project helps with the purchase of tickets from Russia to the border for Ukrainians who find themselves in the Russian Federation and are heading to Europe: details on thewebsite (in Russian).
- On the Leleka platform, you can buy and download drawings of children from Ukraine: the collected funds are sent to the account of the child's family (in English).
- Details for financial support of various Ukrainian organizations are available on the Ukraine War Carrd website and on the Help UA Now website: you can transfer donations to the Armed Forces of Ukraine, medical organizations, volunteer and local initiatives, etc. (in English).
- “Help. Kharkiv” is an organization that helps people with food and medicine: Facebook group, details (languages: Ukrainian, English).
Help to animals
- Fundraising in support of animal welfare needs at “XII Month” Zoo. See here for donation transfer details and other information.
- Help the Zoo in Mykolaiv by buying admission tickets on its website.
- Zoo in Kyiv raising funds, see the website for donation transfer details. You also can support the zoo by buying admission tickets here.
- Odesa Zoo is looking for donations to support animals’ needs, see here for donation transfer details.
- Support Kharkiv Zoo via City24 system, link
- Kharkiv dolphinariums is raising funds to support animals’ needs. See the website for donation details.
- Rehabilitation centre for predators in Zaporizhia Oblast is raising donations. See Instagram page for donation transfer details.
- Fundraising in support of Biosphere reserve «Askania-Nova». See website for donation transfer details.
- Animal shelter «Domivka» is raising donations to support their animals. See shelter’sInstagram post for donation transfer details.
- «ZooPatrul» project is raising funds to save animals in Kyiv and Kyiv Oblast. To find contact details, see project’s pages in Facebook and Instagram.
- Kyiv BioPark «Gold Fazan» is raising funds on itswebsite.
- Ecopark «Feldman Ecopark» is raising funds for evacuation and food support of their animals on thewebsite.
- UAnimals organization is raising funds to support animals during the war in Ukraine. See website for donation transfer details.
- Charitable association «Plushka» is saving animals abandoned because of war. To support, see theInstagram page for donation transfer details.
- Volunteer organization to find new owners for abandoned animals, Dogs Adopt Kyiv (Instagram): website with details for financial assistance to the project.
Polish Charities
- Solidarity with Ukraine - Pomagam
- Siępomaga.pl
- PCPM, in support of Ukraine
- "open dialogue” organisation. Anyone can make an account to create a fundraiser.
- Help Ukrainian children, who have lost their families and are being supported by the government.St. Nicholas’ Charitable Organisaiton:
- Fundacja Świętego Mikołaja. Help for school-children from migrant families, low-income families, and for those who have been brought up in two foster homes.
- UNICEF in Poland: help for children (safe foster homes, psychological support, medical care, clean water, hygiene supplies).
- Ukrainski Dom in Warsaw (Ukrainian House)
- "Our Choice" Charity” Specify the intended purpose of each donation.
Humanitarian Aid
- “Support Ukraine Now” website with information on how to help Ukraine from abroad: financial and humanitarian assistance, employment, housing, volunteering, resources for support in different countries (in English);
- Moscow: The Suitcase Foundation project in Telegram (in Russian) receives used and new suitcases, bags, backpacks for Ukrainian refugees, as well as animal transports;
- Kazakhstan: The Humanitarian Aid Headquarters for IDPs from Ukraine in Almaty accepts humanitarian and financial donations: Instagram page;
- The volunteer movement of assistance to Ukrainians in Tbilisi accepts humanitarian donations at 7 Tsotne Dadiani St. (Karvasla mall), section A204: information about necessary things on the movement's website (in Russian, Ukrainian, English). Monetary donations are also accepted. There is an opportunity to join the movement as a volunteer.
- Ukrainian Railways have organised international humanitarian aid drop-off
- locations in Przemyšl and Sławkòw (Poland)
- Humanitarian and medical aid(United Help Ukraine)
- Help for residents of Ukraine in Warsaw.
- Latvia: humanitarian aid collection and help for Ukrainians in Latvia.
- Questions regarding bulletproof vests, helmets, etc. in Munich
- Google Form for offering financial assistance to refugees; Polish / Ukrainian.
- Gdzie zbiórka? is an app for finding the nearest humanitarian aid collection station in Poland. The app shows station addresses in all of Poland, and which items are being accepted at each location. Download from the AppStore or Google Play.
- Help Ukraine Together collects supplies for humanitarian aid.
- Military supplies and medical supplies can be ordered through Amazon and delivered to the collection point.
- Humanitarian aid drive in NJ USA Ukrainian Community Center in NJ
- Humanitarian aid drive in NJ USA Florham Park, NJ
- Humanitarian aid drive in NY USA New CIty, NY
- Humanitarian aid drive in NY USA Syracuse, NY
- Humanitarian aid drive in NY USA Brooklyn, NY
- Humanitarian aid drive in Canada Second Front
- Medical suppliesdrive in Canada
- Moscow foundation «Lavka radostey» has organized a collection of clothes and money for refugees. See foundation’s website to find information on collection.
- Istanbul collection of humanitarian aid by «Ukrayna Dayanışma Derneği»: organization’sFacebook post with necessary items lists and information on addresses (languages: Ukrainian, Turkish).
- Telegram chats in cities and regions of Russia, where you can offer humanitarian, financial, volunteer and other assistance to internally displaced persons from Ukraine: Belgorod and Belgorodsky region, Voronezh and Voronezh region, Izhevsk, Kazan (1) and Tatarstan, Kazan (2), Kaliningrad, Krasnodar, Moscow, Nizhny Novgorod, Primorie, Rostov-on-Don, Samara, Tikhvin, Tula and Tulsky region, Cheboksary and Chuvashya
- Information hub for those who want to provide humanitarian assistance (languages: Ukrainian, English).
- United Kingdom: to donate household items to Ukrainians who might need them and who stay in Knutsford, please use the form on the local aid group website (in English).
Volunteering
- “My Telephone Friend” project for mutual psychological support needs volunteers: more details on the project’s website (in Ukrainian).
- The project ‘On the way from Ukraine to Europe’ helping Ukrainian women in Russia to travel to Europe is looking for volunteers: fill out a questionnaire in the Telegram bot (in Russian).
- Survey from Global Nurrion Cluster to collect a database of individuals and organizations that help pregnant and breastfeeding mothers.
- Information for anyone who wants to volunteer in Poland (call to find out where help is needed most right now): +48 477 21 75 75.
- UkraineNow: a volunteer group assisting refugees (UA)
- Blood Drives for Ukraine in Poland. Donors must speak Polish (no interpretors allowed) in order to provide informed consent and answer the doctor’s questions about your medical history.
- PROBONO.BY Information on initiatives helping impacted people. Up-to-date newsin TG-chat
- Poland:how to help Ukraine. Lots of information.
- Drivers offering transportation from the Polish border
- Google form for volunteers from the Lower Silesian Voivodeship (Poland, organisation HQ in Wrocław); Polish/ English/ Ukrainian.
- If you are a psychologist who can offer free support for children impacted by the war in Ukraine, download the NIF app to add your contact information.
- Google form for volunteers in Tbilisi, Georgia (fill it out, if you’re able to help in Tbilisi, e.g. offer transportation from the airport, housing, humanitarian aid, etc.)
- Psychologists can volunteer via «Tell Me», an online platform for free psychological help
- Project for Ukrainian refugees «Russians for Ukraine» is looking for volunteers in Poland:application form.
- Telegram-bot for the selection of volunteers for the Russian project «Feminist Anti-war Resistance» [Telegram source].
- Telegram Channel with volunteer initiatives supporting Ukraine and Armenia.
- A guide to how you should provide psychological support to refugees and eyewitnesses of warfare: website (in Russian)
- Emigration for Action in Tbilisi needs volunteers: here’s the form.
- A volunteer group seeks for new members. The group is helping Ukrainian citizens in Ryazan and Ryazan Oblast. Please submit your application by using Telegram bot.
- «Mariupoli Sõbrad» project which helps refugees in Estonia seeks for volunteers: application form.
- Portugal: Ukrainian Refugees UAPT organization needs volunteers, warehouse employees, call center operators, drivers: more details on the website (languages: Ukrainian, English, Portuguese); The Institute of Employment and Vocational Training (website in Portuguese) is looking for employers who are ready to hire Ukrainians.
- Telegram Chat for volunteer translators.
- Telegram channel for car volunteers: help displaced people from Ukraine to get to Europe.
- Memos on how to inform refugees about human trafficking and protect the volunteer initiative from trafficking:memo for the volunteers,memo for the coordinators of the volunteers from the Feminist Anti-War Resistance (in Russian).
Offer Housing
- Register on icanhelp.host
- to provide housing for refugees and offer someone temporary shelter
- Offer help or find help in Poland here (housing, work, healthcare, support for animals, etc)
- Offer help with housing, transportation, work, etc. in Poland in this Facebook group and also here, and here.
- Information from the Polish government for foreigners in Poland, where you can offer help or ask for help.
- Offer to house your apartment for free on Airbnb
- Offer or request housing, work, transportation, humanitarian aid HERE
- “My home is your home” - offer or search for housing - here.
- European families offering temporary free housing.
- Offer overnight shelter through the “#Unterkunft Ukraine” charity alliance (mostly in Germany).
- Private website with accommodation offers around the world. You can post your offer, but registration needed: first and last name, email, languages you speak (site languages: Ukrainian, Russian, English, Polish, German, Hungarian, Slovenian, Lithuanian, Romanian, Spanish, French, Italian, Danish)
- United Kingdom: You can offer housing for displaced people from Ukraine on the website (in English).
- App for finding and offering temporary free housing in the UK for forced migrants from Ukraine (in English).
- You can provide temporary housing for displaced people in Warsaw through Volunteers of Warsaw: details and application form on the website (in Polish)
- Residents of Riga can apply for housing for displaced people from Ukraine with subsequent compensation from the state by filling out a form on the website (in Latvian)
Help in Ukraine
Donate blood
- Become a donor (DonorUA)
- Donate blood (Kiev)
Humanitarian Aid
Kyiv
- Charity shop «Laska» collects clothes, shoes and bags for internal migrants daily from 11am until 6pm at Malopodvalnaya st.15; and Lipinsky st. 3. Shop’s website. (Ukrainian language)
- Social shop «Kengurush» collects clothes, toys, cutlery, office supplies, etc. to provide humanitarian help for different Ukrainian places. To offer your help, come to prospect Mira, 15a, or use «Nova Poshta».
- Charity foundation «Yangoly.ua» collects humanitarian aid such as clothes, shoes, personal care products, etc. and sends it to Kharkiv, Mariupol, Mykolaiv and other places. You can bring in your aid to Kirillovskaya st. 103. Working hours from 12am until 6pm.
Lviv
- Drop-off points collecting humanitarian aid for internally displaced persons need non-perishable food, medicines, sleeping bags, insulating mats, bed linen. Addresses of the drop-off points: 1 Syhnivka St, 71 Zamarstynivska St (entrance from Tsyhanivka St), 2 Ferentsa Liszta, 14 Sykhivska St, 2 Petrushevycha, 71 Chuprynky St.
- Humanitarian center collects clothes and shoes for internal migrants daily from 9am until 5pm at Doroshenko st. 70. Ukrainian language source.
Other cities
- Ivano-Frankivsk - collection site for humanitarian aid, located at the passenger carriage depot. Contact: +38(067)949-31-97.
- Ivano-Frankivsk - charity organization «Caritas» collects humanitarian aid such as clothes, goods for children, shoes, food, personal care products at Krykhovetska st. 102. Organization’s website. (Ukrainian language)
- Lutsk - collection site for humanitarian cargo, located in the train station’s luggage area. Contact: +38(063)618-91-95; +38(050)438-69-14.
- Uzhgorod - humanitarian centre located in sports complex «Yunost» collects clothes, shoes, blankets, toys, and basic commodities for internal migrants at Zankovetska st. 5. Working hours from 10am until 6 pm. [Source in Ukrainian language].
Volunteering
- Volunteer opportunities in various fields on the “Volunteer Platform”: assistance to the military, environmental, educational, urban, international, etc. volunteer initiatives (in Ukrainian);
- A guide to how you should provide psychological support to refugees and eyewitnesses of warfare: website (in Russian);
- Volunteers’ Telegram chat to help animals in Ukraine: search and rescue of pets, crowdfunding of treatment, information assistance (languages: Ukrainian, Russian).
Survey from Global Nurrion Cluster to collect a database of individuals and organizations that help pregnant and breastfeeding mothers.
Register as a volunteer- Ukrainian Volunteer Service
Ukrainian Volunteer Service’s Telegram channel
Do you want to list or find your city’s channel? Click here: @VolunteersHotlineBot.
Volunteer Program “Obrazovatel'nyj Most” (or “Educational Bridge”): sign up to provide educational assistance to Ukrainian students online in the Facebook group.
Lviv:
- Initiative “Marsh Zhinok” is looking for volunteers. Contact them through Instagram.
Mariupol:
- Bratskoe Serdse volunteers help evacuate people and humanitarian aid. Contact them through chat
Offer Housing
- Icanhelp.host lists available housing for refugees – find housing or offer temporary shelter.
- Prykhystok - useful information.
Education and work
Education and academic opportunities
Universities
- A map of universities offering Ukrainian scientists and/or students study, work, and research opportunities (in English);
- The Free University of Brussels provides emergency assistance to students, teachers, academics and administrative staff from Ukraine, Russia and Belarus whose studies or work activities have been interrupted due to the war in Ukraine (in English);
- Website with a list of initiatives to support veterinary students from Ukraine in the EU countries: admission and continuation of education in the specialty, internships (in English and Ukrainian);
- Tbilisi Ilya State University has opened applications for free education of Ukrainian students in the following programs: - Bachelor of Civil Engineering (in English); - Master's program in appliedр genetics (in English). Training is conducted in English. University website (languages: English, Georgian);
- Charles University, Czech Republic provides scholarships, academic vacancies and Czech language courses for applicants, students and scientists from Ukraine: contacts for applying and detailed information on the university's website (in English);
- The University of Zurich, Switzerland provides free access to educational programs and primary financial assistance for Ukrainian students, graduate students and doctoral students from Ukraine: details, conditions and contacts on the university's website (in English, German);
- Dalhousie University (Canada) provides benefits for Ukarnian aplicants such as accelerated consideration of the application, the possibility of enrollment without official documents, if there is no access to them, etc.: additional information and contacts on the website (in English);
- The University of Tromsø (the Norwegian Arctic University, UiT) opens admission to the PhD program in the field of studies of the Eastern European culture: ‘Gender, sound and protest in contemporary Belarus‘: details about the program and an application form are available on the website (languages: English, Norwegian).
Grants
- Grants, placements, awards in the Humanities and Social Studies (FB private group) (in Russian);
- Polish Grant to organizations providing assistance to Ukrainians and those who are affected by the war (in Polish and English);
- Polish Grant to organizations helping Ukrainians (exclusively to those in Poland) (in Polish and English);
- Telegram-channel "Dear Colleagues" for students and scientists — internally displaced persons from Ukraine, Belarus and Russia: information about grants and scholarships (in Russian);
- Information about training and education opportunities abroad, scholarships, internships, grants in various countries: Telegram channel (in Russian);
- Educational opportunities, exchange programs, internships, scholarships around the world: the” Lead List” Telegram channel (languages: Ukrainian, English);
- Work and education opportunities for students: internships, vacancies, courses in the “StudentWanted” Telegram channel (in Ukrainian).
Scholarships
- List of scholarship opportunities for Ukrainians in the United States
- A closed Facebook group that collects information about scholarships provided to Ukrainians, as well as opportunities to continue education at all levels around the world (language: English, Russian)
- A list of European and international universities offering scholarships for students and scientists
- A group of students monitor scholarships and educational opportunities for citizens of Ukraine at all levels (BA, MA, PhD) at universities in Europe and Britain
- A list of verified Scholars at Risk scholarships and organisations, helping students from Ukraine with study opportunities, visas, housing, etc.
- Scholarships for researchers and artists who have remained in Ukraine or moved because of the war; accepting donations and applications for help
- Scholarships for scientists who have fled Ukraine because of the war, as well as for those who entered Ukraine for a short time and are now unable to return home
- Columbia University scholarship for student refugees
- Scholarships for academics and artists: if you study/work on the humanities or arts in Ukraine, Russia, or Belarus, many universities have compiled “Scholars at Risk” and “Artists at Risk” lists to expedite job/student applications and visas.
- Scholarship program for Ukrainian students and students of master's, postgraduate, doctoral studies of all specialties from Tel Aviv University: details and contacts for applying on the university'swebsite (in English).
- The list of scholarships and funding programs for students, researchers and cultural figures from Ukraine, Russia and Belarus in educational and cultural institutions in Europe:document (in English), compiled by the University of New Europe association (website; in English).
- Information about scholarship programs, language courses, short-term educational programs at Czech universities for undergraduate, graduate, doctoral students from Ukraine on thewebsite (in English, Ukrainian).
- List of scholarships, temporary positions and research opportunities in Germany and Austria for both linguists and linguistics students from Ukraine on the Linguistics for Ukrainewebsite (in English).
- List of foundations, initiatives and educational institutions around the world that provide assistance to scientists from Ukraine: the website contains scholarship programs, academic positions, etc. (in English).
- Canadian institute of theoretical physics Perimeter offers a scholarship program for masters, postgraduates, PhD, whose academic and reserch activities have been interrupted by the war in Ukraine. Additional information and conditions are on the website (in English).
- Scholarship for foreign students, masters and PhD program in science and engineering in Singapore International A*STAR Scholarships: additional informatio, conditions and deadlines are in the website (in English).
- Annual scolarship program Fulbright for foreign students, who want to get a master's degree or PhD in the USA: the website (in English). The program assumes monthly scolarship and covers insurence and flight expenses; to get to know the conditions and apply for participation you need to select your country on the website and go to the program's website of your country.
- Scolarship program in Taiwan universities for foreign students, masters and PhD on the website (in English). Conditions and deadlines depend on the program.
- Goverment scholarships for foreign students at one of the universities of Switzerland in PhD in any academic field and master's degree in art: conditions and deadlines depend on the country of origin of an applicant and are indicated on the website (in English).
- Information about training and education opportunities abroad, scholarships, internships, grants in various countries: Telegram channel (in Russian).
- Educational opportunities, exchange programs, internships, scholarships around the world: the” Lead List” Telegram channel (languages: Ukrainian, English).
- Work and education opportunities for students: internships, vacancies, courses in the “StudentWanted” Telegram channel (in Ukrainian).
For Scholars and Research Scientists
- List of Labs in many countries that are employing Ukrainian scientists (Google Sheets, in English)
- List of Initiatives by the individual institutes and agencies supporting Ukrainian Astronomy and Physics scientists and students (Google Doc, in English)
- List of opportunities for academic assistance to Ukrainian scientists and students in Germany (website, in German and English)
- Site of National Academic Contact Center for Ukraine in Germany, with information about support programs for students and scientists
- Job offers by country for Ukrainian scientists from the European Research Council (website, in German and English)
- The Faculty of Philology of the University of Leipzig has launched an internship program to support researchers who have fled Ukraine (website, booklets in Ukrainian and Russian)
- List of educational and research institutions around the world that offer scholarships and employment to scientists from Ukraine compiled by volunteers: Googletable (in English). The table includes the sources of offers and contact information.
- Assistance in finding temporary academic positions abroad for scientists whose safety or research activities are at risk: details and application forms on the websites of theScholars at Risk andScholars Rescue Found organizations (in English).
- The program supports Ukrainian students, postgraduates and researchers in the field of natural sciences, mathematics, computer science at the Feinberg Graduate School at the Weizmann Scientific Institute, Israel. Contacts and application form for the program on thewebsite (in English).
- Preparatory program for admission or continuation of studies at LMU, Munich for refugees and asylum seekers: details and conditions of the program on the university'swebsite (in English, German).
- Information about funding and support programs for scientists from Ukraine in Switzerland on thewebsite of the National Science Foundation in Switzerland (in English).
- The German Ornithological Society (DO-G) connects ornithologists from Ukraine, Belarus and Russia who need help (housing, job offers, etc.) with those who are ready to provide it. Contact by mail: kontakt22@do-g.de. Details on the website and in the document-appeal of the President of DO-G (in German, English).
- Temporary employment in German universities and research grants for threatened scientists under the regular program of the Alexander von Humboldt Foundation: detailed information and application procedure on the website (in German). Within the program it’s possible to receive additional funding.
Online Courses
- Online course on applying to arts programs at European universities (information on submitting applications, assembling portfolios, writing the personal statement). *Access may end soon. Course author.
- A list of scholarships and residencies for students, scientists, artists, journalists, lawyers, and activists at risk (updated by the University of New Europe on March 4th, 2022).
- Coursera for Ukraine Initiative (free course access for Ukrainian students)
- Genius Space online education platform offers Ukrainians the opportunity to take specialized paid courses for free
- Volunteer teachers from US universities on the Tutoring Without Borders website help to find free online tutors in academic subjects for citizens of Ukraine.
- Volunteer project Common for free learning of foreign languages. Website in Ukrainian, Russian, English.
- The University of the People has made all online courses free for Ukrainian students whose universities have closed. Scholarships are also offered to Ukrainians. Application, contact mail: prathiksha@uopeople.edu
For cultural and art workers
- List of residences and supporting initiatives around the world for cultural and art workers from Ukraine on the website of the Res Artis organization (in English)
- Free law support for cultural figures/artists from the project AvantGarde Lawyers: legal assistance to artists in danger or facing human rights violations because of their art (in English)
- Residences around the world for artists whose life or freedom is in danger, from organization Artists at Risk: application form form Ukrainian artists, application form for artist-dissident from Russian and Belarus (in English)
- Residences of Solidarity in Finland for artists from Ukraine: the program covers all expenses and involves a stay for 3 month with the possibility of extension. Detailed information and application form on the website (in English).
Language courses
- German lessons for Ukrainians (Telegram channel);
- A list of free resources and courses (foreign languages, IT, design, marketing, online education platforms);
- Volunteer project for free education in a variety of languages for people with an urgent need;
- Form for enrollment in free English language classes for Ukrainian refugees from the Samantha Smith’s Group volunteer team (website);
- Language online courses for Ukrainian refugees, as well as for Russians and Belarusians in crisis (Instagram);
- The platform «Tutors4Ukraine» unites Ukrainian refugees who wants to learn foreign language with a tutore, teaching on a volunteer basis (in English, Ukrainian);
- The app for language learning “Drops” provides free access to the premium version for one year. Download the app for Android, iOS. After registration users from Ukraine receive notification, which provides the free subscription. More details on the app’s website (languages: Ukrainian, English);
- The “Duolingo” app freezes streaks for all Ukrainian learners, so that they don’t worry about losing achievements in case they skip a day of learning;
- The “Ling” app offers 6 months of free language learning for Ukrainians. When registering in the app, specify Ukrainian as the native language. Download the app for Android, iOS;
- The “uTalk” app opens free access to learning foreign languages for Ukrainians: details and access to the app on the website (in Ukrainian);
- Free online courses for refugees by the project “Common”: you may find application form on the website, the information about enrollment is published in project’s Instagram (in Russian, Ukrainian, English).
Employment
Looking for a job (General)
- Sites/Platforms:
- Jooble - work for Ukrainians abroad. Their telegram channel
- Jobs4ukraine - help Ukrainians quickly find a job.
- The project Hire for Ukraine helps Ukrainians who have lost their jobs and income due to the war. If you have been affected and are looking for a new job, please create your profile on the site. It will be sent to companies and recruiters in America, Europe, and other regions.
- UA Talents is an employment platform for Ukrainians in the EU.
- Imagine - job search platform After registration, a volunteer is matched to you, your profile is shared on the website and with recruiting partners
- Job in Lithuania (+ their Instagram)
- Various resources and initiatives for Ukrainians (Female Founders)
- Sokolroom.com - look for vacancies, post your resume, get a temporary job (offers in various countries)
- Dopomoga Moldova (you need to go to the "Jobs" section)
- Quarteera, an association of Russian-speaking LGBTQ+ people in Germany, offers jobs to law students, knowledge of Russian is required, knowledge of Ukrainian and English will be a plus on everyday and simple legal issues about migration, integration and other topics)
- Website from the ВзаємоДия platform - jobs by countries, specialties (Poland, Moldova, the Netherlands, is being updated)
- Job vacancies in Ukraine (GRC.UA), their telegram channel
- Job aid for Ukrainian refugees - a site to help find a job with job offers for Ukrainians (in Ukrainian and English)
- English-language site Jobs for Ukraine with vacancies for Ukrainians from all over the world
- The Female Factor is a recruitment agency that provides vacancies for people affected by the war in Ukraine (website in English)
- Bestjobs - a site with many job offers for Ukrainians (in English, Romanian and Hungarian)
- Employ Ukraine - site to both remote and in-person jobs for displaced Ukrainians
- Happy Monday - job site for Ukrainians (remotely and in the EU)
- Freelance job search sites in English: here and here
- Vets for Ukraine - assistance with finding work and housing for veterinarians from Ukraine in EU countries: contacts by country are collected on the website (languages: English, Ukrainian)
- Resources with vacancies for Ukrainians: job search sites, vacancies for lawyers, vacancies in the UK, IT vacancies, Telegram channels and more. Page in English with partial translation into Ukrainian
- Telegram channels:
- Jobs in Ukraine and abroad, remote jobs in the “Zaichenko.team” Telegram channel and on the website (in Ukrainian, English)
- “Robota Palyanitsa” Telegram channel : job offers in creative industries in Ukraine and remotely (in Ukrainian)
- “Navzayem” Telegram channel: vacancies, opportunities and materials for workers of cultural and creative fields (in Ukrainian)
- Jobs in the digital industry of Europe and Ukraine, remote jobs: “Job for People” Telegram channel (in Ukrainian)
- Chat about job in the Czech Republic
- Remote vacancies for Ukrainians in English
- Remote vacancies for Ukrainians in Russian
- Telegram channel (goodjob) with current vacancies and collections by areas, countries, languages and qualifications for Ukrainians abroad.
- Telegram channel (JOB for Ukrainians), which helps Ukrainians find a job
- Telegram channel (Job for Ukrainians) - offers, mainly, IT specialties
- Telegram channel vacancies (BazuWork) all over Europe and in Ukraine
- Telegram channel (Work now: Ukraine) work in Ukraine and remotely
- UPoshuku - platform for job search in Europe
- Telegram channel (UAjobs) - job search in Ukraine and Europe
- Jobs for English-speaking copywriters from all over the world. LinkedIn Guide for Copywriters
- Telegram channels with creative vacancies in Ukraine: here (Lobby X) and here (Cresume)
- Instagram:
- Jobs in Berlin - under this post you can write a job search or job request.
- A collection of vacancies for refugees from Ukraine in current Instagram stories.
- Remote work for teachers (online school): communication contact (Instagram)
- Jobs in the Netherlands (Instagram) - bartenders, waiters, barista, IT-specialists
- Jobs in Europe (link to Instagram post) - IT, BSP Engineer, Camera Engineer, pharmacists, chemists, biologists, academics, chefs, manicure/pedicure masters, communication, marketing, social media, graphic design, external relations, creatives, financial assistant, digital marketing manager/coordinator, digital sales manager, photographers.
- Google Sheets/Google Forms:
- Job offers (google spreadsheet)
- Google form with remote jobs - tech jobs, marketing, sales/business development, legal/finance, HR, product manager, teaching, and more.
- Facebook:
- Many links to job abroad (there are remote vacancies)
IT sphere
- Jobs web development and UI/UX design - maryna@sugatan.io
- Shapr3D (Instagram) provides vacancies for Ukrainians in Budapest (relocation, transportation and assistance with temporary accommodation). Details at website
- Jobs for software developers from Ukraine in Sweden (help with relocation)
- Digital jobs for Ukrainians (Google spreadsheet)
- Work in IT in Germany for Ukrainians
- Telegram channel (Workado) work in digital and IT
- Hiring Ukrainian talents: advertising and communications (Google spreadsheet with country pages)
- Job offers (Instagram) in the areas of graphic design, marketing, content, SEO (and more). Details on the website
- Awesomic.io - job search platform for designers
- Welcome To The Jungle - Jobs in IT and Design
- A forum, where vacancies in the field of IT are posted
- DOU - site of remote vacancies in Ukraine and abroad (website in Ukrainian)
- Telegram channel (Cases Jobs) with vacancies in IT and creative industry
- Telegram Channel (LX IT) - IT vacancies in the sector of change, progressive business and innovative startups
- Telegram channel (WWCodeKyiv) with links to open vacancies and IT courses.
Creative sphere
- Resume base for specialists in creative and technical professions. Project author
- Telegram chat for job search for refugee florists-decorators
- Photo editing job
- A chat, that was created to help photographers, who find themselves in a difficult situation and don't have the opportunity to work now.
- Telegram channel "We and Jo", which offers journalists to find an employer with the possibility of relocation, and employers - excellent specialists with excellent Russian, who obviously don't support the war. Look for detailed instructions and forms in the pinned messages.
- The project "Red Kollegia" is ready to help journalists from Russia, Ukraine, Belarus to leave, settle in a new place, orient themselves in grant programs from various international foundations. Applications are accepted at info@redkollegia.org, the jury of the Red Kollegia will see them and make a decision. The program will run until July 2022.
- List of resources for Ukrainian artists from Artists at Risk Connection, including emergency funds, scholarships, and living opportunities (languages: Ukrainian, Russian, English, etc.).
For musicians
- Help in finding a job for musicians from Ukraine (FB group)
- Music freelance platforms. These are the sites, where musicians, sound producers and mixing/mastering engineers are searched for and hired:
- Freelance platforms, where there is work for musicians. These are the general freelances of the platform, where both programmers and writers with musicians post their vacancies:
- Production of jingles for advertising, films, news. Platforms, that sell music and jingles for movies, news, vlogs, etc.:
- Sale of beats. Sites specializing specifically in the sale of beats:
- NFT platform, where you can sell music:
Offering a job
- Job offer - for people who want to provide a job (Goole ssheet)
- Resource (Remote) - helps companies hire international employees and pay contractors.
- Resource VanHack - connects employers with Ukrainian developers looking for opportunities for remote employment or relocation.
- Post a Job in English (Google Form)
- Post a job in Russian (Google form)
- Post a Job (Google Sheet)
Useful links/Memos
- Information about employment for refugees and migrants in various countries, resources and recommendations for finding work abroad: “Jobs for emigrants. Career” Telegram channel
- Telegram channel with information about opening and doing business abroad: features of taxation systems and registration of businesses by countries, materials on doing business, etc. (in Russian)
- Assistance in finding a job (resume and portfolio writing, advice on employment in Europe)
- 18 platforms and telegram channels for job search for Ukrainians
- They will help you prepare (MigratePro) and go through all the stages of a job search in a new country
- Lecture on how to make a resume
- Lecture summary about resume
- A networking application, where you can solve any domestic/professional problem through social connections. The application is useful for those who are faced with forced immigration to directly solve most of the issues of moving with natives and other locals who will share their experience.
- Listing sites with jobs for refugees (article in English)
- Assistance in writing resumes and cover letters, conducting test interviews in English from The PPlan: Instagram project. To ask for help, please fill out the form.
ABOUT THE PROJECT
Main information
This site is currently maintained as an archive of information for those who:
- is in Ukraine or Belarus;
- is relocating to Poland, Hungary, Moldova, Romania, Slovakia and other countries;
- wants to help.
The team of the project consists of people from different countries, and our common goal is to help the victims of the war. We do our best to achieve the goal. WE ARE AGAINST THE WAR.
There is an illegitimate government in Belarus now. It cannot act on behalf of the people. People from the Belarusian part of the team were repeatedly persecuted for their political views, subjected to violence, went through detentions and arrests, threats and pressure on their families.
We respect your opinion and your views. We overtly write about the people who work on the website. You can decide for yourself whether to use the information or not, if you are offended by the fact that our team includes Ukrainians, Belarusians, Russians and citizens of other countries.
Feedback from you tells us about the importance of the existence of our website. We are open to dialogue in order to make our assistance more effective.
Team of the project
The project was founded by the civil initiative Zadvizh_ka with the support of the SAMі team. During the operation of the website, more than 150 volunteers participated in its development. Currently the project is supported by a team of people from different countries.
- Project Coordinator: Stasya Terentyeva
- Content Team Coordinator: Alena Shandak
- Administrators: Alena, Sonya et al.
Thanks to Maria, Andrey, Lara, Diana, Maryia, Maria, Karolina, Christina, Lisa, Anton, Katya, Vladislav, Mikhail, Marina, Vika, Anna V., Anna B., Olga, Anastasia, Masha, Zhenya, Olga and Dmitry V. and many others.
Technology partner
Independent nameless Union of like-minded people "We just want to help"
- Development: Serezha Zakharov, Anton Repushko, Oleg Sidorov, Anton Vetrov
- Producer: Evgeny Kudashev
Please, study the information on your own before requesting, perhaps the answer to your question is already on the site.
Contact: Telegram Stasia Terentieva (response within 72 hours)
For people and about people!
Слава Україні! Героям Cлава!
Жыве Беларусь! Жыве Вечна!
Contacts
The project is currently maintained as an archive.
If you are willing to inform us about outdated or irrelevant information, mistakes on the website; you have some wishes, suggestions or ideas about improving the website, you want to help us or you have some other questions — you can contact us via Telegram to Stanislava Tsiarentsyeva (response within 72 hours).
If your contact is on the site, and you want us to remove it, also write to Telegram.
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